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Igennus Healthcare Nutrition Bewertungen 40

TrustScore 4 von 5

3,9

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Love the delivery firstly Royal Mail are fantastic hand you your purchase and give a lovely smile to say thank you unlike Amazon it’s like it’s left by a ghost spooky Secondly I love how caring ige... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Since using this product I have noticed that my knees aren't giving me anymore pain, I can squat deeper, lift heavier push harder. And this product is so easy to use and mixes well in anything I consu... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Une expérience client lamentable. J'ai reçu mon colis endommagé et déjà ouvert dans ma boîte aux lettres. Il manquait une boîte de produit sur les deux commandées. J'ai déjà envoyé deux e-mails au ser... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Great site to navigate. Lots of information to help you decide on what you need. Wide range of products with excellent ingredients. My blood work has come back much improved in a matter of weeks sin... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Geschäft für Vitaminpräparate und Nahrungsergänzungsmittel
  2. Fitness- und Ernährungsberatung
  3. Ernährungsberater
  4. Geschäft für Sportlerernährung
  5. Wellness-Programm

Vom Unternehmen geschrieben

Igennus is a family-run business based in Cambridge, UK, founded by our Chairman Jav Nazemi, and now led by his daughter, Mina, our CEO. The entire Nazemi family are involved in the day-to-day running of the company, including his younger daughter Roxana and his wife. The Nazemi family are supported by a close-knit team of talented people who share our values and bring expertise and inspiration, enabling us to remain strongly science-led. We only develop products we truly believe in and use ourselves.

Free 15-minute consultations

Vom Unternehmen geschrieben

Unsure where to start?
Choice in nutrition supplements is diverse and the science is complex, so where do you start? If you would like tailored advice, book a free nutrition consultation on our website for your personal protocol.

Not satisfied with your order?

We’re here to help find the right solution

If you’ve changed your mind about your order, you may return unopened products within 14 working days of delivery. If one of our products wasn't suitable for you, we’d welcome the opportunity to discuss this with you. Please contact our team at customercare@igennus.com, and we’ll review your case individually to find the most suitable outcome.

Kontaktinformationen

Discover high-impact nutrition

Our expertly developed nutrition supplements are bioactive by design

3,9

Gut

TrustScore 4 von 5

40 Bewertungen

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Bewertet mit 5 von 5 Sternen

Best vitamins/supplement brand I’ve…

Best vitamins/supplement brand I’ve ever used. Great formulations, top end ingredients and stuff that actually works. I use and could recommend so many of their products, but their Longvida Optimised Curcumin is absolutely elite

20. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Top-tier quality and incredibly fast shipping!


I recently switched to Igennus for my B-Complex, and the experience has been excellent.
What really sets this supplement apart is the ingredient profile. It’s a high-potency B-Complex with no artificial colours or flavours, so I really appreciate the clean formula. Plus, unlike many other brands I’ve tried, there is absolutely no aftertaste or digestive discomfort.
I was also blown away by the efficiency of the delivery. My order arrived in just 3 days, which was much faster than I anticipated.
It’s refreshing to find a company that delivers a premium product with such professional, speedy service. I am now using several supplements from this amazing company and will definitely be a returning customer.

27. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Company lacks clarity

The website claims this product increases cellular omega-3 levels 3.5 times more than standard fish oil and 5 times more than krill oil. However, none of this is mentioned on the packaging. Instead, it only states that it is twice the concentration of standard fish oil. Additionally, the website says the product is IFOS certified, but there is no certification logo or mention of this on the package. In my opinion, while it may be a decent omega-3 supplement, it doesn’t live up to the claims made online. The product feels significantly less impressive than advertised. The information provided seems misleading.

Also, I recently placed my first order and purchased two omega-3 supplements (32,99 each). At the time of purchase, there was a promotion offering a free magnesium supplement. However, I did not receive the magnesium with my order. I later realised that it may not have been added to my basket, but as a first-time customer, this was not clearly explained during checkout. When I contacted customer service, they explained that “after 3 discount codes were applied, my order total dropped below the £50 threshold, so the order did not qualify for the free gift.” Understandable. But, this raises the question: why did the gift remain in the basket, and why wasn’t it removed automatically when the total dropped below the threshold?

In summary, everything about this company lacks clarity. Unfortunately, this experience has made me decide never to buy from them again, even though I usually spend a lot on supplements for my family of four.

14. März 2026
Bewertung ohne vorherige Einladung
Igennus Healthcare Nutrition-Logo

Antwort von Igennus Healthcare Nutrition

Thank you for taking the time to share such detailed feedback. We’re sorry that your first experience felt unclear and disappointing.

We understand how frustrating this can feel, especially as a first-time customer, and we appreciate you highlighting these points so that we can address each of them.

Regarding the product information, the differences you’ve noticed come down to how we communicate detailed research versus what can realistically fit on-pack. The greater increases in cellular omega-3 levels are consistent with published research on the specific omega-3 forms used, which we explain in more detail on our website. On the packaging, we prioritise essential and regulated information such as concentration and dosage.

Regarding IFOS certification, our omega-3 products are independently tested to IFOS standards, and batch-specific reports are publicly available (https://devcert.nutrasource.ca/certified-products/brand?id=IGLT). You’re right that this isn’t currently as visible on the packaging. We are in the process of updating this to make it clearer. During the transition, some products already in circulation may not display the logo.

We’re sorry for any confusion around gifts. We completely understand how frustrating this experience must have been, and to be transparent, it’s something that frustrates us too. Currently, if discounts reduce the order below the qualifying threshold, the gift is removed at checkout. We recognise this isn’t as clear or seamless as it should be, and we’re actively working to improve it as part of upcoming website updates.

As a family-owned business, we value transparency and trust, so your feedback genuinely helps us identify where we need to do better.

Thank you again for your honest feedback.

Nina Bailey BSc (Hons), MSc, PhD, RNutr
Chief Science Officer
Igennus Healthcare Nutrition

Bewertet mit 5 von 5 Sternen

Great products, excellent service

The supplements from this company are extremely high quality and I have experienced a remarkable change in my energy and inflammation from using their methylated B and Omega-3 and astaxanthin. I’ve given many of their products to my son who is a professional tennis player as he has suffered from knee injuries periodically and he says that his energy and stamina has increased and knee inflammation has also been greatly reduced. He took the B, Omega-3, astaxanthin and also curcumin. Deliveries are always fast. I rate the company 5 stars.

20. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I am fed up with this Company

I am fed up with this Company. I used their product years ago and it was beneficial. However, I can no longer use the vegepa as it is causing rashes on my face. They ignored my request and more are on their way. I never thought they would be so unprofessional and will never again recommend them to others, as I once used to.

21. Dezember 2025
Bewertung ohne vorherige Einladung
Igennus Healthcare Nutrition-Logo

Antwort von Igennus Healthcare Nutrition

Hi Diane,

We’re sorry to hear about your recent experience and that the product no longer suits you.

To clarify, your order was placed as part of a subscription that includes a minimum of 3 orders at a discounted rate. During this period, customers are always welcome to change the product on their subscription to something more suitable or cancel early by settling the remaining balance of the discount they have received. As outlined in our subscription terms, we’re unable to cancel the subscription or stop shipments without one of these options being selected.

Our team is always happy to help find a suitable solution, and we have since cancelled your subscription as a gesture of goodwill.

We appreciate you taking the time to share your feedback and are sorry that this experience did not meet your expectations.

Kind regards,

The Igennus Healthcare Nutrition Team

Bewertet mit 5 von 5 Sternen

Incredible supplements!!

I've been using Igennus Omega 3 with vit D capsules and the multivitamins for women and have been so impressed! The customer service is excellent and so friendly with very quick replies. The products are exceptionally good quality but at a very fair price. Very impressed! Thank you Igennus!!

1. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Fishy Smell, Bad Reaction, No Refund

I bought Astaxanthin from this company, and it had a strong fishy smell, clearly indicating oxidation. After taking it, I experienced a bad reaction. When I contacted the company, they refused to issue a refund.

21. Oktober 2025
Bewertung ohne vorherige Einladung
Igennus Healthcare Nutrition-Logo

Antwort von Igennus Healthcare Nutrition

Thank you for taking the time to share this feedback, and we sincerely apologise for your experience.

We’re concerned to hear about the reaction you experienced, and we regret that we weren’t able to offer a resolution that felt fair or supportive to you at the time. While astaxanthin can naturally have a mild marine scent due to its algae source, an adverse reaction is not something we would typically expect. We completely understand why this caused concern and this should have been escalated to our Chief Medical Officer for investigation at the time.

Although some time has now passed, we would genuinely still appreciate the opportunity to review your experience with you directly. If you would be open to this, please contact us at customercare@igennus.com. We completely understand if this now feels too late, but we would like to reassure you that your feedback has helped us review our internal processes and how we support customers, including our refund policy and the way health and quality concerns are escalated to the appropriate teams.

Kind regards,

Igennus Healthcare Nutrition

Bewertet mit 1 von 5 Sternen

If I could give zero then that is what…

If I could give zero then that is what I will give to this company for worst customer experience.

6. Oktober 2025
Bewertung ohne vorherige Einladung
Igennus Healthcare Nutrition-Logo

Antwort von Igennus Healthcare Nutrition

Hi Kiran,

I’m really sorry to read that you were so disappointed with your experience. Although we realise some time has passed since you left this feedback, we’d still genuinely appreciate the opportunity to better understand what happened and try to put things right.

We’ve recently updated several of our processes as part of our ongoing commitment to improving our service and customer experience, so feedback like yours is incredibly valuable to us.

If you’d be willing to contact us directly, our team would really welcome the chance to look into this in more detail and see how we can help. You can contact us directly at customercare@igennus.com for any further support with this issue.

Kind regards,

Igennus Healthcare Nutrition

Bewertet mit 1 von 5 Sternen

Bought some l theanine gummies from…

Bought some l theanine gummies from here. They taste absolutely disgusting! Nauseating!!
Vile!!
I wouldn't risk buying anything from this website again.
Don't risk it

15. September 2025
Bewertung ohne vorherige Einladung
Igennus Healthcare Nutrition-Logo

Antwort von Igennus Healthcare Nutrition

Hi Tasha,

Thank you for taking the time to leave your feedback. Firstly, we want to acknowledge and apologise for the delay in responding to your review.

We’re sorry to hear how unpleasant you found the gummies' taste. We understand how disappointing that experience must have been, and we appreciate your honesty.

Since your review, we’ve updated a number of our customer support processes and policies as part of our ongoing commitment to improving the customer experience, and feedback like yours plays an important role in that.

If you’d be open to contacting us directly, we’d still really appreciate the opportunity to make things right - whether that’s through offering you a replacement product or an alternative format.

Our qualified nutrition team would also be happy to offer a free 15-minute consultation to discuss your experience and help recommend products better suited to your preferences: https://igennus.com/pages/book-a-consultation

Finally, you can contact us directly at customercare@igennus.com for any further support with this issue.

Kind regards,

Igennus Healthcare Nutrition

Bewertet mit 1 von 5 Sternen

Don't trust this company

Don't trust this company. After you place an order, they change it afterwards without notice, so you paid for something that they won't deliver

9. September 2025
Bewertung ohne vorherige Einladung
Igennus Healthcare Nutrition-Logo

Antwort von Igennus Healthcare Nutrition

Hi Cristina,

Firstly, we want to acknowledge and apologise for the delay in responding to your feedback.

We’re very sorry to hear that your experience left you feeling misled and disappointed. Looking back, we recognise that it was not made clear enough during the checkout process that applying a discount code could cause a free gift to be removed from the order, and we completely understand how frustrating that would have been.

Since then, we’ve reviewed the promotions that we offer as part of wider improvements to our processes and policies, with the aim of making the customer experience clearer and more transparent. Feedback like yours has been an important part of that.

We’d still really appreciate the opportunity to look into this further and make things right if you’ll allow us. Please feel free to contact us directly at customercare@igennus.com so our team can review your order and offer further support.

Kind regards,

Igennus Healthcare Nutrition

Bewertet mit 1 von 5 Sternen

Beware - no money back guarantee

Beware! This company does not have a money-back guarantee if the supplement makes you unwell or has bad side effects, so I would suggest finding another company to try and new supplements from.

21. August 2025
Bewertung ohne vorherige Einladung
Igennus Healthcare Nutrition-Logo

Antwort von Igennus Healthcare Nutrition

Hi Hannah,

We appreciate you taking the time to leave this feedback, and we’d also like to apologise for the delay in responding to your review.

We’re very sorry to hear that you felt unwell after taking one of our products, and we completely understand why this experience would have affected your trust in our brand.

While our policy does not allow returns of opened supplements, we fully recognise that this can feel frustrating when someone has experienced unwanted side effects. Since your review, we’ve updated several of our processes and policies as part of our ongoing commitment to improving both communication and customer support, and we now also ensure that any health or quality concerns are escalated to the appropriate teams for review. Feedback like yours has been an important part of those improvements.

We’d still really appreciate the opportunity to look into this further and better understand your experience, so we can see how we might put things right.

Our qualified nutrition team offers free 15-minute consultations to discuss individual reactions and provide guidance: https://igennus.com/pages/book-a-consultation

You can also contact us directly at customercare@igennus.com for any further support with this issue.

Kind regards,

Igennus Healthcare Nutrition

Bewertet mit 5 von 5 Sternen

Excellent service -Halal product Fish gelatine

Just thought I'd pop a quick review for the excellent service that I was provided today -

Firstly, as a Muslim, finding Omega-3 with high dose of EPA/DHA without pork gelatine was a huge task - I had gone through dozens of brands. Also guys ditch the big brands, the levels of actual nutrition in them are criminal, just check the list and see for yourself. Just had one with an EPA content of 50mg compared to Igennus that is giving 670mg.

I had a query regarding the labelling for one of the warnings, called them up, and I was put through to the Nutritionist within a minute - honestly, that's such great service.

A tip perhaps for the next labelling update, work around the halal fish gelatine with marketing, majority of Muslims can consume gelatine via fish, making that more apparent on your branding could signifciantly expand your customer base.

Thanks very much to the Team!

24. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

This was the best supplement for Joint…

This was the best supplement for Joint pain on the internet that had all the Omega & GLA ingredients recommended for Rheumatoid Arthritis - ordered online and then realised I ordered the wrong one. A quick phone call to their Customer Service number ( they answered straightaway) and they changed the product for me. Thank you! Excellent customer service - also very good priced products and shipping costs. Looking forward to trying the Omegaflex supplement. So far very impressed.

4. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A solid company that stands behind its mission statement of quality, value and evidence-based supplementation

I have been an Igennus customer for over a year now (and since discovering their website, a direct subscriber), and I am 100% behind them and their claims of quality, and their message of empowerment through diet and careful supplementation.

I use supplements as an adjunct therapy to treat my autism, and can honestly say you genuinely feel the difference using Igennus supplements over any other competition at this price point, or any others claiming to be of anything close to the same quality.

Having used their Omega-3 Wild Fish Oil, 1000mg EPA & DHA rTG Triglyceride and Astaxanthin, the effects I noticed more or less immediately were improved mental clarity and improved joint mobility in the gym with less of a "worn" feeling to them after resistance training.

Having bounced from competitor to competitor and finally resting on the above product as the one that was working, I decided to explore more of their line on the website and boy am I glad I did.

The first of the other two I added to my subscription rotation were VESIsorb® Ubiquinol-QH Premium Coenzyme Q10 100mg (ALWAYS choose Ubiquinol over Ubiquinone to achieve the best effect), which came with a noticeable flushing and spurt of energy from the first dose - the flushing has never occurred since, but the energy boost has remained.

And finally I noticed recovery from resistance training was taking longer than anticipated irrespective of protein intake, so I decided to go ahead and replace my usual vitamin C with Super Vitamin C Complex, 1000mg Microencapsulated Pureway-C® with Bioflavonoids, and straight away noticed a dramatic improvement in this regard.

Overall, I couldn't recommend Igennus enough for their quality and value, especially in comparison to the 'cheaper' competition, and look forward to staying with them for the forseeable future.

18. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazingly generous first time buyer discounts and free gifts

I ordered an Omega test kit, with a 15% off deal for first time purchase. At first the discount code would not work, but when I contacted the company they resolved it straight away.
I was really thrilled when I got not one but two free gifts- and they are high value gifts, not trial sizes. A great big tub of vegan pro-collagen protein powder and 365 tablets of 1000 iU vitamin D3- all of it vegan. The protein powder tastes really good too, slightly creamy and not over sweet like others sweetened with stevia (which I dislike). It has a blend of healthy protein sources like rice, sunflower, pumpkin and pea, which I have never seen before, as well as the proline. I am really, really pleased, and will definitely buy that product next time.
I think there is also a £5 worth of credits for my next order.
So, a big discount, a credit, and two extremely generous free gifts. Igennus are also a high quality brand- so I wanted to let people know.
I have not been asked to do this. I just complain about companies a lot so it's nice to be able to say when a company does exceptionally well!

1. Mai 2024
Bewertung ohne vorherige Einladung

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