My jersey came with misspelled words in big bold letters and I asked for a refund and was told all I could get back is $15!!! I sent them the picture of the jersey, they admitted their incompetency b... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Ordering was easy. The reason for 3 stars is that none of the email communication includes the order number which is required to look up tracking information. I bought this as a gift, but have no way... Mehr ansehen
Unternehmen hat geantwortet
I order the Bjj Sherpa blanket for my partner, he was ecstatic. Great quality, feels lovely and soft. Did not disappoint and shipping time was very reasonable. Definitely recommend and will order aga... Mehr ansehen
Unternehmen hat geantwortet
Have waited over 3 months for a $130 dollar piece of wall art to be shipped out. The Tracking information was never updated as they said it would be 2 months in. still says “waiting for shipment”. I... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Geschäft für T-Shirt-Druck
- Fachgeschäft für Bettwaren
- Geschäft für Dekoration und Inneneinrichtung
- Geschenkeladen
Vom Unternehmen geschrieben
We capture and create value by helping our customers personalize their own items. Express love and affection your way!
Kontaktinformationen
600 N Broad Street, Suite 5 #3450, 19709, Middletown, Vereinigte Staaten
- +1 (302) 956-9698
- support@igbmerch.com
- igbmerch.com
I did not received my order
31. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von iGB Merch
Hi Lucie,
I'm sorry to hear you have not received the item.
I apologize for not being able to locate any orders with your name; please contact us at support@igbmerch.com and provide us with the order number so that I can check and provide you with further information.
Thank you for your time in this process, and I hope to hear from you soon.
I have not enjoyed my purchase as I have not received my purchases.
I have not enjoyed my purchase as I have not received it!
29. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von iGB Merch
Hi Dwane,
I am sorry to hear that you have not received the item.
Orders may take longer to arrive than usual due to the shipping industry's overload caused by pandemics and the surge in holiday shopping. I've told an agent to contact you and keep you updated on the status of the delivery. Please double-check and get back to us if you require any additional assistan
Doberman Blanket
Doberman Blanket
I bought a cute doberman fleece blanket. I was excited to give it to my sister in law who has a doberman. However, I was so disappointed when I received the blanket. It said it was fleece but it is lighter than a sweatshirt. It is also so small it wouldn't even cover 1 person.
Beware of the return policy. Read the description carefully because you can only get a refund if the shipment is damaged or the blanket is misprinted.
23. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von iGB Merch
Hi Laura,
We are sorry to hear that the item did not meet your expectations; we strive to provide high-quality items at a reasonable price, and it is disappointing to hear that it did not. Having said that, I discovered that you ordered a 30x40-inch blanket, which is more of a throw. Furthermore, because the item is made to order, we regret that you were not assisted with the return request. Please double-check the information if necessary.
We appreciate any feedback and will work harder in the future to improve our service.
I placed an order 2 weeks ago
I placed an order 2 weeks ago. Only received a confirmation email. No other updates on my purchase. I have emailed the support email twice with no response. This was supposed to be a Christmas present for my son. Do not recommend ordering from this company.
10. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von iGB Merch
Hi Kendra,
We are sorry to hear your time using our services has not been the best.
Emails confirming orders and also updating with shipping information are sent out automatically by our system. In addition, an agent did reply to you within 24 hours, perhaps you should check your spam folder. I have looked at your order and found that it was delivered last week. If you need any further assistance, please reach out to us at at support@igbmerch.com.
Thank you!
I have not received my merchandise
No one has respond to my e-mails or messages?
I have received no tracking info on my order I placed a month ago.
2. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von iGB Merch
Hi Shari,
Unfortunately, we were unable to find you in our system based on your name. Could you please reach out to us at support@igbmerch.com with your order number ?
We will always reply to emails within 24 hours (during opening times), so if you haven't heard anything back that would mean either the email never came through to us or we have replied and its gone into your spam box.
Love to hear from you soon.
So many red flags!!! (Updated Nov 27 2021)
STAY AWAY FROM THIS SELLER.
Last Update, Nov 27 2021: they wrote back (2 days, even during busier times… weird eh?) and confirmed:
- they made a few errors in the last email
- the shipping unit is overloaded and sorry to inform me that this order was lost on the way to me.
- that I’d get a refund
- Offering me a measly 10% discount if I place another order (PS: it’s the same code I already had when I signed up to their email). That is some next-level poor customer experience!!!!
Update, Nov 25 2021: i received an email from the seller, addressed to the wrong name, saying they were cancelling the order and providing a refund. Minutes later, I received a 3rd tracking number from PayPal for this order. So now I don’t know if I’m getting a refund or what I ordered. I have written back to the seller, asking for clarification. I will update this review, if/when they write back. Until then, I STRONGLY suggest you avoid this seller.
Original review: So many red flags. I do not recommend this company. Ordered a canvass on Oct 24th. One month later, still not received.
No issues with ordering. Link to track shipping gave error 502 (bad gateway) to tracking.canawan.com. Every communication received contained this bad link. Customer service provided an alt link. No update on the package from Nov 13 to now (Nov 24). Customer service isn’t replying to emails either. Last one sent 4 days ago, still nothing back from them.
Did I just get scammed out of 178$?
24. November 2021
Bewertung ohne vorherige Einladung
Antwort von iGB Merch
Hi Daniel,
Sorry for the confusion caused.
I will check again the issue and figure it out as soon as possible. Regarding your order, rest assured that a full refund was issued on Nov 26th, please allow several days to get the credit. If you need the receipt number to check with your bank, please reach out to us at support@igbmerch.com for further assistance.
Love the blankets and can’t wait to…
Love the blankets and can’t wait to give them to their new owners. The small was a bit smaller than anticipated but still lovely. Thank you you made this Christmas easy
22. Oktober 2021
Antwort von iGB Merch
Hi SonnieK,
Thank you for taking the time to share such kind words. We love being helpful and I am delighted to hear you are in love with our products. Please continue to reach out to us as needed, and love to see you again soon!
Avoid at all costs ordered a blanket…
Avoid at all costs ordered a blanket believing it would take 10 days still sat waiting a month later total joke tracking says it’s in China advertised as coming from USA stay well away don’t even reply to you’re messages spread the word these are con artists.First of all it was delivered yesterday which was the 26th October approximately 2 weeks late,it took days for you to reply which left me none the wiser,this was bought for a birthday gift and arrived a week after the birthday so completely useless and faulse delivery info in my eyes and now you only reply to this comment because it has finally arrived 2weeks later than it should of been trying to dig you’re way out of this now is to little too late next you will blame Covid,you should add to you’re website that delivery’s may take 2 weeks longer so allow that before ordering,I’m sure you won’t though and carry on messing people about and lying about where the item actually comes from ordered in the USA and sent from China what a joke
21. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von iGB Merch
Hi Wayne,
We are sorry to hear your time using our services has not been the best. I have checked and found that your order was delivered already and one of our agent will reach you out to give further information.
In addition, we did reply to all emails from you so if you did not receive, please check spam folder as they might end up there. Thank you for your time!
Antwort von iGB Merch
Hi Crystal,
Thank you for taking the time to share your thoughts. We appreciate your feedback; we are always striving to provide the best products at the most reasonable prices, and we are sorry to hear that it did not work for you.
We will continue the work to offer better experience the next time.
Jack Russell art piece
I inadvertently just clicked on the fifth star thinking I was leaving a 5 star review. It only registered as a 1 star which was not what I wanted. This will hopefully rectify that problem and give the item the 5 stars it deserves.
18. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von iGB Merch
Hi Suzzie,
Thank you so much for taking the time to write this review; it's wonderful to hear that your experience was positive. We are overjoyed that we have achieved perfection in your order. We appreciate your patronage and hope to see you again soon!
Thanks very much everything went very…
Thanks very much everything went very well and my granddaughter was very surprised and very happy thanks again
16. Oktober 2021
Antwort von iGB Merch
Hi Lucien,
Thank you for taking the time to share such kind words. We love being helpful and are delighted to hear you and your granddaughter were in love with our products. Please continue to reach out to us as needed, and love to see you again soon!
Kept me informed about my purchase from…
Kept me informed about my purchase from ordering to delivery. All tracking details were sent and parcel was delivered before date given. Very satisfied.
12. Oktober 2021
Antwort von iGB Merch
Hi Veronica,
Thank you for taking the time to share such kind words. We love being helpful and I am delighted to hear you are in love with our products. Please continue to reach out to us as needed, and love to see you again soon!
Nice quality
The canvas was nice smaller than anticipated and I thought it was already a wrapped canvas but it was not. Nice quality though
12. Oktober 2021
Antwort von iGB Merch
Hi Tiffany,
Thank you for taking the time to share your thoughts. We appreciate your feedback, but we do provide matte canvas and poster options right next to the photo on our website so customers can select the type they want. Because you chose a poster rather than a wrapped canvas, it may not arrive as expected.
We hope this explains and thank you for your understanding
The reason is that we have an unsolved ITEM I paid for but didn't ORDER
The reason is that we have an unsolved ITEM that I paid for But didn't ORDER
7. Oktober 2021
Antwort von iGB Merch
Hi Gerald,
We are regret to hear that you were not happy with the experience and would love to investigate further the issue. Please kindly shoot us an email at support@mowment.com with photos of the items so we can check how incorrect they are and help you out in no time. In the meantime, we would highly appreciate your understanding of the matter.
I ordered online
I ordered online, poster arrived within 10 days! Pristine condition and I absolutely love it! Thanks for a brilliant service.
Karen, Tasmania, Australia
19. September 2021
Antwort von iGB Merch
Thank you for taking the time to share such kind words. We love being helpful and I am delighted to hear you are in love with our products. Please continue to reach out to us as needed, and love to see you again soon!
Love it purchase for my husband…
Love it purchase for my husband memorial its beautiful and well constructed. Thank will purchase for yall again 💕
9. September 2021
Antwort von iGB Merch
Hi Dee,
Thank you for your feedback; it's wonderful to know you enjoy our blanket. We are overjoyed that we were able to complete your request to perfection. We appreciate your business and look forward to seeing you again soon!
STAY AWAY FROM THIS COMPANY!!!!!!
STAY AWAY FROM THIS COMPANY!!!!!!
THEY WILL TAKE YOUR MONEY AND RIP YOU OFF !!!!!!!! AND THEY DONT CARE ABOUT IT !!!!!!!!! DO NOT BUY HERE !!!!!!!!
8. September 2021
Bewertung ohne vorherige Einladung
Antwort von iGB Merch
Hi Dave,
Thank you for taking the time to provide feedback on your purchase! We are deeply sorry that the quality of the items you ordered came up short of your expectations. I reviewed your order and discovered that the item is exactly as described. A partial refund was offered for the item's edge, and all we want to do is make it up to you.
We would highly appreciate your understanding.
Antwort von iGB Merch
Hi Megan,
Thank you very much for sharing your thoughts. We hope you have a lot of fun with the item and look forward to serving you for many years to come.
This is absolutely the worst company !
This is absolutely the worst company !! I purchached a canvas print from them which took over a week to get and once I finally did receive it the quality was horrible ! I contacted customer service by email and waited days for a response. When they finally did respond they wanted to see picture of the problem areas so I sent the pictures they requested. Then after going back and forth with emails they finally decided to refund $10 of the $70 I paid for the canvas and said they couldn't control the way the picture looked. Now they want me to keep this crappy picture that I can't use because the quality is so bad. Do yourself a favor and stay away from this company !!!!!!
6. September 2021
Bewertung ohne vorherige Einladung
Antwort von iGB Merch
Hi Dave,
Thank you for taking the time to provide feedback on your purchase! We are deeply sorry that the quality of the items you ordered came up short of your expectations. I reviewed your order and discovered that the item is exactly as described. The partial refund was offered for the item's edge, and all we want to do is make it up to you.
We would highly appreciate your understanding.
No service
I ordered and paid for an item on the 10/8/21, As yet I have not received any form of confirmation that my order has been placed, no invoice or receipt of my payment. I sent an email to them on the 22/8/21 chasing up the situation but have still not had a reply.
30. August 2021
Antwort von iGB Merch
Hi Lisle,
I checked the information and found no email from you; normally, we respond to emails within 24 hours, so please double-check that you sent it to the correct recipient. In addition, our system sent you an email with a tracking number to keep you updated; perhaps you should check your spam folder.
Having said that, I also advised an agent to contact you in order to provide additional information. If you require any additional assistance, please respond to our email.
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