I am currently staying in Alsancak with my friend. We have just this last hour had food. Her husband went to order and found that Burger 1 on the menu was 500TL and no other included fries, drink. All... Mehr ansehen
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Das sagen Bewerter
Tried the 2 for 1 breakfast deal today, the meal was nice and hot, it was very nice, we were served by Glen ( fairly new member of staff) he was very pleasant, meal delivered to table by Junior who wa... Mehr ansehen
Over an hour wait for food and only received when said diabetic needed food immediately. Sub standard food, dried up burger and luke warm lasagne. Manager not interested, aggresive, appalling custom... Mehr ansehen
Great App and easier than phoning. BUT now most takeaways charge for delivery to cover Hungryhouse fees - you don't pay it if you ring direct. Still a few offering free delivery by me but won't use if... Mehr ansehen
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hungryhouse is the UK's leading takeaway portal with thousands of takeaways to choose from. Pizza delivery, Chinese takeaway or Indian curries delivered to your door! Thai, Japanese, sushi, kebabs, burgers, chicken ... you name it, we've got it!
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- 0800 612 3333
- socialmedia@hungryhouse.co.uk
- hungryhouse.co.uk
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TERRIBLE
TERRIBLE ONLINE SERVICE as website crashed during placing my order and never confirmed whether my order was accepted or not. This resulted in me paying £38 for two sets of the same food just because of the HH website issues... so almost £20 worth of food went to the bin and money also wasted!
TERRIBLE CUSTOMER SERVICE as called them to inform about the issue and the man who i was on the phone to kept interrupting me and i was forced to ask him to stop interrupting while I’m in the middle of my sentence then he replied “Okay go on then”- who hired you for a customer service position when you sound like a snob who has no understanding for others when they experience issues caused by the company you work for?? After repeatedly having to stop myself from speaking as this man kept interrupting me, i have explained my problem to him and kept pressuring that the issue was caused by their website as it kept crashing, he kept repeating himself saying there is nothing they can do about it.
Literally never ordering through this company again as i wasted £20 pounds and threw lots of unnecessary food to the bin just because their website decided to crash and present me with a blank red screen whilst placing my order and the customer service man had no understanding or empathy whatsoever and was extra rude like no one i ever spoke to, especially that i hate people interrupting me and find it very disrespectful . When ordering through Just-Eat i never experience any issues, never experienced their website crashing and i always get my confirmation texts and emails so will be using this from now on.
Hope they see this and re-analyse my case and realise what kind of people work for their company who are supposed to be helping the customers. I can dream about getting my money back as well. 👋🏻
+ Need to find a way of contacting the head offices because i’m not the type of person to be losing any amount of money because of someone else’s mistake.
Will be sending a complaint letter to the head offices in London.
14. Dezember 2017
Bewertung ohne vorherige Einladung
Antwort von hungryhouse
Hi!
I'm so sorry to hear of the experience that you have had!
We try to make sure all of the customer care agents are able to deal with every situation professionally and in the right manner. Would you be able to send us an email to socialmedia@hungryhouse.co.uk so we can follow up on this issue? We just need your order ID or the email address you used to place the order.
So sorry again!
Best,
Emma
wouldn’t bother not helpful
Wasn’t helpful when I had a complaint with my food and restaurant wouldn’t help either. Then I was told I couldn’t leave a review because I checked out as a guest.
10. Dezember 2017
Bewertung ohne vorherige Einladung
Antwort von hungryhouse
Hello Millie,
I'm sorry to hear that our response to your complaint was not satisfactory and that you need to contact us regarding your order.
What exactly was the issue you experienced? I would like to take a closer look at what happened, and if possible find a better resolution for you. If you send your order ID and some more information about what the issue was to socialmedia@hungryhouse.co.uk, I can follow up on this issue.
We have certain parameters in place in order to prevent fraudulent reviews being placed - it is reviews that effect the ranking of restaurants and act as a signpost to customers of the service to expect from our partners. This is why we protect the integrity of our reviewing system.
If, as in this case, a customer does not meet the requirements for leaving a review we have a back up. By reporting an issue to us we log it in the system on the restaurant's account - this impacts the ranking algorithm meaning the restaurant will move up or down accordingly. We then also have a dedicated restaurant operations team who monitor the performance of restaurants based on this information.
Once I hear back from you I will ensure the information you give is properly logged and given to the relevant department to following up internally.
Best,
Graeme
Used it for the tracability if things …
Used it for the tracability if things go wrong, there was no bloody point when they insist on taking the restaurant's side, even when the wording of their menu implies something different to what they actually sell. will just order directly and chance it in the future
10. Dezember 2017
Bewertung ohne vorherige Einladung
Antwort von hungryhouse
Hi there Andyroo,
I do apologise for the issue you had with the incorrect menu information - I can understand this would be even more frustrating if you had used us particularly to avoid situations like this.
In order to further investigate, amend any issues and arrange for any possible compensation I'll need a little more information about the order. If you let me know ASAP your order ID and the email address on your account I can speak to the restaurant and properly resolve this case for you.
I look forward to your response.
Best,
Graeme
Don’t bother with hungryhouse, order directly
Ordering through hungryhouse rather than the restaurant directly resulted in over 1 hour 40 minute wait time (at the time of writing still no delivery). Previously when ordering directly the average wait was 30-40 minutes. Won’t be ordering through hungryhouse again.
9. Dezember 2017
Bewertung ohne vorherige Einladung
Antwort von hungryhouse
Hello Ravi,
I'm sorry to hear that your order with hungryhouse was not as timely as with your previous experiences with the restaurant.
While we work closely with restaurants to ensure they are able to deliver the service expected from a hungryhouse partner, it is ultimately their responsibility to get the order to the customer at the time they give to us. Sometimes there may be hiccoughs in the restaurant that slow the order down, so we act as a communicator and will pass any information on to the customer if the restaurant are able to notify us of that.
I would like to take a better look at this case to ensure that we are supporting this restaurant in the best way and also to see if there is any form of compensation that I can deliver to you for this below-par service you received. Would you be able to email your order ID and information to socialmedia@hungryhouse.co.uk? Then I can track your order and better understand the issue at hand.
Thanks for your patience - I look forward to your email!
Best,
Graeme
refused a 45 minute late delivery where …
refused a 45 minute late delivery where the food was cold but trying to get a refund from hungry horse is impossible. Luckily I paid with paypal and have had to request a refund from them which will still take about a month.
The moral of this story is - you order you pay but tuff if there is a problem don't expect a refund without a massive fight
I've deleted the H.H. app from my phone as I wont use them again but will use their competitor JUST EAT instead.
AVOID....AVOID...AVOID...AVOID....AVOID...AVOID....AVOID...AVOID
9. Dezember 2017
Bewertung ohne vorherige Einladung
Antwort von hungryhouse
Hi there Gerard,
I'm sorry about the confusion in the processing of your refund for the order you rejected!
In cases such as these we normally refund immediately but as the first contact I can find in our system about the issue was your PayPal dispute, there obviously was a slight delay here.
We try to resolve cases so that we do not have to do things via PayPal, hence we will not initially reply to the dispute and try clear things up with the restaurant. I can see that my colleague, however, immediately refunded you the value of the order because of this issue.
I can see in the payment system that the refund left hungryhouse on the 9th December, the same day we received the dispute - it should be back in your account by now so please let me know if that has not happened.
If for any reason you need to contact me regarding the refund or the issue in general please get in touch via socialmedia@hungryhouse.co.uk.
Regards,
Graeme
Food never arrived - nobody on phone support
Food never arrived. Nobody answered the 24/7 help line.
9. Dezember 2017
Bewertung ohne vorherige Einladung
Antwort von hungryhouse
Hello Emma,
Sorry to hear about your non-delivered order! This evening was extremely busy so I apologise that we were not able to answer your call to resolve the issue in a timely manner.
In cases such as these we will contact the restaurant to chase up the order and if we cannot get in touch with them will cancel and refund the full value of the order.
Can you please send your order ID to socialmedia@hungryhouse.co.uk so that I can cancel and refund the order and see if any compensation can be arranged for the inconvenience caused?
I look forward to your response!
Thanks,
Graeme
After receiving a very unpleasant dish …
After receiving a very unpleasant dish from a restaurant I called them to complain and had the phone put down on me! So I tried to speak to hungry house themselves and waited on " live chat " for over an hour, 20mins of that time I was being told I was 1st in the queue. I had no luck calling them either! Not happy!
8. Dezember 2017
Bewertung ohne vorherige Einladung
Antwort von hungryhouse
Hi Michelle,
I do apologise for the hassle you had in getting in contact with us and for the quality of the food from our partner restaurant. We were extremely busy the evening you initially made contact with us, hence the long wait time - thanks for your patience.
I believe I have tracked your order and have found that you later managed to speak to a colleague of mine who immediately resolved the problem by compensating you on 50% of the order.
If I'm incorrect then please do send an email to socialmedia@hungryhouse.co.uk with the correct order ID so I can further look into resolving this for you.
Best,
Graeme
Don't Trust These Guys With Your Data
Had a fraudulent credit card payment taken through HH having not placed an order in a couple of years. Didn't know whether this was from my account or just someone else using my details. It's quite possible that none of this was HH's fault.
Tried to log in straight away and found that someone else got there first and changed the account email address which answered the question of how someone else got my payment info. Cancelled the card and then tried to contact HH to find out what info might have been stolen (other cards, id info etc.) They don't post proper contact details on their website so had to fill in a form on their page.
Got roundly ignored so instead of getting access to my account back and having a quick chat about their security procedures I've now had to cancel every credit card me and my partner have (since I can't remember what was linked to the account and can't log in to check) I also got to spend my Friday evening trawling two years of bank statements. I've now got to go through the hassle of sending them an SAR to find out what info might have been lost and then report them to the ICO just to try and find out how they handle data.
The daft thing is this should have been a ten minute conversation and I'm surprised that doing things this way seems to be their preferred outcome. Thanks for wasting my time guys!
TLDR: HH failed to respond rapidly to credit card fraud through their platform and a possible data breach (which may or may not have been their fault). Caused me a butt-tonne of work.
8. Dezember 2017
Bewertung ohne vorherige Einladung
Antwort von hungryhouse
Hi there L,
I'm sorry to hear that there was an issue when trying to get in contact with us about the security issue with your hungryhouse account. We are in the process of updating our contact page to improve the user flow and make it easier to get in touch with us.
It sounds like the issue has been resolved now from your side but I would like to double check that there is nothing more I can do resolve this. I can't see any emails in our system that will have been generated by the form that you filled out, so maybe you would be able to email me the information on your hungryhouse account?
If you send a quick email to socialmedia@hungryhouse.co.uk with your email address, the last 4 digits on your card and your postcode I can find the information, remove the encrypted payment token and block the account to ensure the safety of all your details.
In future you can contact us on 0800 612 3333 or 020 3870 2371 as well as by the live chat on our website, or on email by info@hungryhouse.co.uk.
Thanks for your patience with this,.
Best,
Graeme
TAJ MAHAL CASTLEFORD
TAJ MAHAL in Castleford was so terible ! Ive ordered a offer for £8 and they charged me for every thing separate , than delivery driver didnt even have change for me so i payed £11. I have called them , hoped they will solve this problem but all they said was I didnt say anything about the offer which is obviously a lie. I wasnt happy with food aswell as there was only a couple of fries and the chicken and pizza didnt taste good so worst £11 i have EVER spent !
7. Dezember 2017
Bewertung ohne vorherige Einladung
Antwort von hungryhouse
Hi Natalia,
Sorry to hear that there was some confusion on an offer that you had wanted with hungryhouse. I can't seem to find any orders in Taj Mahal's account in our system that have your name associated with them.
I can see that some of the offers in their meal deal section are '2 pizza's for £9.50' so you may not have selected that meal deal but instead just the 2 pizzas, hence the offer was not selected on your order. As the order was cash I cannot refund the difference myself but would need to negotiate with the restaurant to sort out that compensation for you.
As I at the moment cannot find your order, would you be able to email me on socialmedia@hungryhouse.co.uk to let me know what information I can find your order with? The order ID and email address on the account should be sufficient to further investigate.
Regards,
Graeme
Disgraceful service from Mama Mia and Hungry House
After a disgusting kebab delivered from Mama Mia Selly Oak booked through Hungry House, and having had no success with the restaurant, I contacted Hungry House. They contacted the manager but he refused to refund. I then queried why I couldn't leave a review. Get this! It turns out you cant leave a review if you paid in cash under a certain amount. Also Hungry House did not respond to my complaint in 48 hours as promised. Four calls in and HH say they cannot offer anything all I can do is report restaurant to Trading Standards. I'm now more angry with HH who are denying customers their rights to review. This restaurant deserves to be shut down and don't use HH they are worse than useless#
4. Dezember 2017
Bewertung ohne vorherige Einladung
Antwort von hungryhouse
Hi there Jacqueline,
I've been trying to get hold of you on the phone number provided but there's no answer so I left a message. Thanks for getting in touch with your order information, I've now read through all your case notes. I can tell from your email that this has understandably caused a lot of frustration, for which I apologise.
I just spoke to a member of staff at Mamma Mia Pizza and also tried to call the manager without success - I left a message explaining why I was calling and requesting that he give us a call back if he can offer any further assistance.
As the order was paid in cash I cannot process any partial or full refund on the order as the funds never came through hungryhouse. Even if the order was paid for online I still cannot process a refund without their approval. This is why I was trying to speak to them to see what could be done.
The other thing you write about is the inability to leave a review of your experience. This is not at all discrimination against our cash customers, there are just certain limits in place to protect the integrity of our review system.
I've just emailed you with more information on this and how the limits work. I've also explained other ways we monitor and take on board feedback, such as the rankings onsite and our Restaurant Operations team.
I hope I've been able to reassure you that your feedback is really valued and that we've done everything possible to find a resolution for your query.
Thanks for your patience and understanding regarding this issue Jacqueline.
Best,
Graeme
Had an inedible meal which was 15 mins …
Had an inedible meal which was 15 mins late, it was a freaking salad from 5 mins I the road. The restaurant refused to refund, hungryhouse refused to do anything about it, my daughter and I were sick but were told ‘speak to food standards agency’ I’ve comaiend through PayPal
3. Dezember 2017
Bewertung ohne vorherige Einladung
Antwort von hungryhouse
Hi Louise,
I'm sorry about the order issue you had, and for the time taken to reply to this review - it's a very hectic festive period so apologies.
What exactly with the salad was inedible? It seems that we may not have been able to take action in this case as it is the restaurant's responsibility to deliver adequate food. However, we always try and find a resolution with the customer and restaurant rather than passing them directly to the FSA.
I'd like to follow up on this case - not just to try find a better resolution, but also to follow up on why the complaint was not dealt with properly by my colleague. If you send an email to socialmedia@hungryhouse.co.uk with your order ID or the email you placed the order with, I can then track it in our system and better investigate.
I'll speak to the restaurant to see if they can offer any compensation and why the issue occurred in the first place. Then I'll see what we can do from our side to ensure this doesn't happen again and will email you an update.
Again, apologies - I look forward to hearing back from you.
Best,
Graeme
Poor customer service
Really bad service from hungry house, will not be using them again. Ordered a takeaway last night and was told it wouldn't take 50 mins to arrive which seemed quite long, but acceptable. Food arrived 25 mins after the estimated time and was cold, which implies it was ready long before it was delivered to me. I live about a 3 minute drive from the restaurant. Complained to hungry house and was asked whether I had pictures of the food. I said no and that they wouldn't be able to tell that the food was late and cold from pictures, but still they're saying without pictures there's nothing I can do! They've asked me to leave a review which I will not bother doing as it seems from reviews below they just delete negative comments anyway. Do not use!!
3. Dezember 2017
Bewertung ohne vorherige Einladung
Antwort von hungryhouse
Hi Rebecca,
I am really sorry to hear your food arrived cold, and past the estimated target delivery time. When we receive a complaint that involves the restaurant's side of the service provided, e.g. preparation and delivery of the food, we are required to contact them to request a refund or discount, which is at their discretion and may require collection of the food so that they can either redeliver it hot, or authorise a refund. If the restaurant does not agree to either of the above, we are able to assist with compensating you once we receive photos of the food ordered which is to show the food was not consumed. In this instance, I would like to follow up with your complaint to see if any further action can be taken to try and regain your trust in our service, as I understand this must have been a very disappointing experience with us, and you shouldn't be left with cold food and no resolution.
If possible could you please take the time to drop us an email to socialmedia@hungryhouse.co.uk with your order number so that I can review the complaint and try to come to a satisfactory resolution. Apologies again for the inconvenience thus far and I look forward to your email.
Kind regards,
Barry
I ordered food this evening (at 21.38) …
I ordered food this evening (at 21.38) through this site. I paid for the order by card and got a confirmation email and a confirmation text. after about an hour I tried to contact the restaurant, to no avail, I contacted hungry house through their live chat app, not live when you have to wait for them to deal with the 12 people in the queue before you - not really the sign of good service. It turns out the the restaurant 'lost' my order! Nothing can be done about it - but I can have 50% off my next order but there is n o way to validate this, no reference number etc. The kitchen is closed, it is now gone 11 so no chance of ordering from any other delivery and 3 very hungry people. Really miserable service with no useful input or help when things go wrong - what is the point of this site?
2. Dezember 2017
Bewertung ohne vorherige Einladung
Antwort von hungryhouse
Hello M,
That really sounds like an unacceptable level of service from one of our partner restaurants.
In cases such as these when a discount is negotiated with the restaurant it will be thoroughly noted in our system. If you send in an email to socialmedia@hungryhouse.co.uk your order ID and I can follow up on this for you.
I would also like to get in touch with the restaurant and educate them on why this is not the expected level of service for one of our partners and see what we can do to help them avoid situations like this in the future.
I look forward to your email and to better resolve this case for you.
Best,
Graeme
TERRIBLE SERVICE
Don’t bother ordering through Hungry house terrible service. Took my money for an order that could not be filled - false advertising and now they say it’s going to be 3 days for a refund!! Tried to look how to complain on their website and they are making that difficult! Please don’t waste your time or money!
26. November 2017
Bewertung ohne vorherige Einladung
Antwort von hungryhouse
Hi there Amanda,
I'm sorry to hear about that issue with the restaurant not being able to fulfill your order and the ensuing refund hassle.
I think I may have found your case - the order from Pizzarelli's?
We rely on restaurants to inform us if they are unable to fulfill orders, for whatever reason that may be. If they do not then we cannot communicate that to customers and it seems that is the cause of the issue here. If you send through your order information I can speak to the restaurant and educate them on the importance of communicating with us about these things.
The 3 working days for refund that you were quoted is a UK standard processing time and applies to the payment provider's time to show on your statements. I can see on your case that the refund left hungryhouse in the early hours of the following morning. We process financial transactions around 5am the following morning, which is our close of business.
If you need any more information on that refund, or have any more questions regarding this then I would be more than happy to follow up and assist if you just drop your order ID in an email to socialmedia@hungryhouse.co.uk.
Thanks for your patience!
Regards,
Graeme
Order from cosmos in wickford
Order from cosmos in wickford, I received s text that food will be delivers at 20.20, I then called the, at 20.45 which they said that it will be 5 minutes driver has just left! I said that this is now 25 mins late! Well the driver had turns up at 21.06 driver passed us our food and the bag had spilt and went everywhere! So then I moaned at the driver and said this is unacceptable!!!!!
Food is cold and have missing items!
Will not use this place again! They was not even sorry!!!!
26. November 2017
Bewertung ohne vorherige Einladung
Antwort von hungryhouse
Hi there Stacey,
I do apologise for the order issue you had with Cosmos! Thanks for reviewing with so much information - I was able to find your order in our system and speak to the restaurant.
I explained the issue and then managed to secure a partial refund on the order as an apology for what happened. We like to try find resolutions with restaurants immediately to make sure that the service customers receive is a speedy and enjoyable one.
If you ever have a problem please get in touch ASAP so we can find a resolution at the time.
I've just emailed you more information about the actions I've now taken.
Best,
Graeme
Awful customer service
Awful customer service. Ordered pizza for 3 children. The takeaway never turned up no contact or anything. Then a day later I receive an email from hungryhouse saying the restaurant cancelled my order. Only a day late to tell us that. Useless. Won’t waste my time again.
24. November 2017
Bewertung ohne vorherige Einladung
Antwort von hungryhouse
Hi there Carla,
I'm so sorry that your order didn't turn up and that you were notified so long after that the order had been cancelled - this is really not acceptable.
Can you please send through your order ID in an email to socialmedia@hungryhouse.co.uk? Then I can pull your order information up, be clearer about what actually happened and arrange for compensation.
Thanks for your patience - I look forward to sorting this out for you properly!
Kind Regards,
Graeme
I would prefer to go hungry than use them again.
I had a horrendous experience with Hungryhouse customer service who were incredibly rude and offensive after I complained that an order was over 90 minutes late. I will never, ever use them again.
24. November 2017
Bewertung ohne vorherige Einladung
Antwort von hungryhouse
Hi there,
First of all I am really sorry to hear that you had such a long wait for an order placed on our platform, we do expect our partner restaurant to prepare and deliver orders in a timely manner, or at least keep customers up to date if they are running late. However, when issues like this arise, our customer care team are here to do our best to assist you and come to a satisfactory resolution while being polite and professional. I am really sorry to hear that our service did not meet this standard when you contacted us. In order to follow up with your complaint in terms of not only the long delay for your meal, but also to find out which agent you were speaking with, and pass the feedback onto a manager so that any necessary training can be provided to ensure this level of service is not repeated, I would just have to request that you send us on an email containing your order number to socialmedia@hungryhouse.co.uk, and I can make sure this is followed up with ASAP.
Apologies again for any inconvenience at the time of your order and I look forward to your email so that we can get this resolved for you.
Kind regards,
Barry
I just had THE WORST experience of my …
I just had THE WORST experience of my life with your customer service.
After notifying them that my order arrived in 17 mins after placing the order and upon opening it it smelt and tasted off! It was disgustingly stale and mushy.
Your staff said there was nothing they could do and hung up the phone whilst I was still speaking.
It absolutely ruined my evening in with my friends and I’m now heading to the supermarket at 9pm to sort out dinner.
I would like a full refund please and for a link to be sent for me to leave the restaurant a review.
Your call agent staff needs urgent training.
16. November 2017
Bewertung ohne vorherige Einladung
Antwort von hungryhouse
Dear J,
I'm very sorry to hear that you had the worst experience with our platform and customer care. It is totally unacceptable for someone to terminate a phonecall unless they are submitted to abusive or aggressive language or behaviour - I can't imagine that was the case here.
Was it the restaurant or hungryhouse customer care that you spoke to? If you send me your order ID I can investigate who you spoke to and pass this case on to our supervisor to investigate further. Can you email that information to me at socialmedia@hungryhouse.co.uk?
For food quality issues we will contact the restaurant to pass the complaint on and make them aware of the problem. If the food is not being consumed we usually will arrange the collection of the order in exchange for a full refund. I understand that the time has now passed but I will still investigate whether I can refund the order for you.
I should be able to send over a review link for the restaurant in that process too. Just so you are aware that because the financial transaction is between the customer and the restaurant and we just facilitate it, I can only process it with their approval - but of course I will do my very best to get this sorted out for you and if not, find another form of compensation.
Again, apologies - I await your email so I can sort this out ASAP.
Best,
Graeme
The service I received was shocking to …
The service I received was shocking to say the least I ordered food off this site and was told 10 mins before order was due to come that the order was declined but they still took my money and the customer service team told me it would take 72 hours to get a refund stay well clear of this site and use just eat instead I only tried this site on the off chance too
13. November 2017
Bewertung ohne vorherige Einladung
Antwort von hungryhouse
Hi Mark,
I do apologise for the inconvenience caused by the late cancellation and then the processing time for refunds.
I would like to take a closer look at exactly what happened so perhaps you would be able to send me an email with your order ID in? The address is socialmedia@hungryhouse.co.uk.
What may have happened is that the restaurant accepted the order incorrectly and only noticed at a late stage that they could not deliver it, hence they cancelled so close to the ETA.
With regards to the refund process, the 72 hours is actually the time required by the bank, payment or card provider to process the transaction. The money will leave hungryhouse at 5am and then the time after that is a standard across most payment providers in the UK. We also quote this as a maximum because frequently the money is back in the account faster than that.
I look forward to your email so I can be more specific in clarifying and resolving the issues where possible.
Many Thanks,
Graeme
Pizza King Cardiff
Ordered are food, get a confirmation, after 45mins receive a call stating they will not deliver to our area.
This is not the first time this has happened and hungry house seem to want to do nothing to rectify this.
13. November 2017
Bewertung ohne vorherige Einladung
Antwort von hungryhouse
Hello there!
Thanks for getting in touch to inform us of this issue - it's certainly not consistent with the level of service we strive to deliver and expect our partner restaurants to have.
Firstly, apologies for any inconvenience. I appreciate how annoying to wait 45 minutes just to have your order cancelled must've been.
Secondly, can you please send to socialmedia@hungryhouse.co.uk your order ID or the email you placed the order with so I can get your information up?
What I'll do is speak to the restaurant about efficiently managing their hungryhouse account and explain the negative effect of their actions in this case. If they are performing like this repeatedly then I will ensure that we remove them from the platform if they are not able to improve with our assistance.
Then, if possible, I'll try to organise some compensation for you. As the order was cancelled and refunded I can't promise anything, but I hope that we can deliver something to soften the frustration you experienced.
I look forward to receiving your email!
Regards,
Graeme
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.