Hsl Chairs Bewertungen 

HSL Failure not in their Shop system but with their product repair contractors. Castelan. Initially fair but when something goes wrong, disabled person become third class. They forget that their contract is with HSL and not the customer and as a combined business there is no distinction between something required or urgent (emergency). In my case, trapped in a sofa with a control unit that has difficulty working (design fault). I Informed them exactly what was needed and they sent boxes for a so called engineer who didn't even try a pre diagnosis of the problem by asking the user. I actually ended up telling him what was wrong and what was needed to repair it.

If I dont get the matter resolved tomorrow then I am taking the matter further. I have been waiting weeks.

For an organisation that provides for disabled users they must totally employ able persons only who dont act accordingly

I have put a letter to the outlet I purchased sofas

the staff at your Milton Keynes site on Stacey Bushes are to be commended for their attention to customer service and care. Lynda was our Comfort Specialist today was extremely helpful and saw to all our requirements. All in all a really good experience. Thank you HSL customer service is not dead after all.

Jackie and Mike ( NUL) came to see me yesterday to show me your range of Chairs. They were absolutely lovely. They never pushed me into buying; they just explained the different chairs and the workings to me and did not rush me at all. I bought a lovely chair, and their visit cheered me up so much.

attention to detail and excellent and service

We visited HSL in Batley this morning to purchase a riser recliner chair for my husband as I already had one. It was pouring down but our specialist Debs was out to meet us in the car park with an umbrella! As I am in a wheelchair she was extremely helpful. She found the chair we wanted to match the one we already have and made sure it suited my husband. I cannot praise the service we received enough and would recommend them to anyone and cannot wait for delivery.

UPDATE
One year after my first review!
when I reported problems with my chair.
After numerous phone calls! different people every time you call! who will always pass your problem to someone else! four visits from a technician! after several deliveries of spare parts that come from Norway!!! I am now left with a chair that knocks every time I move….. and silence from HSL!
Just hope that you don’t get a rogue chair.
DJ

I had tried so many shops looking for a recliner chair and my experience was very disappointing as the staff in these shops wouldn’t leave you alone to make up your own mind and tried every trick in the book to buy their product. I was also very disappointed with the quality of of the chairs. When I visited the HSL shop in Glasgow just by chance, I was very impressed by the staff who let you do your own thing in the shop without being overwhelmed with pressure of a sale, they answered all the questions I asked about quantity as the chair was expensive and was shown why. The quality of the materials used and the electrics explained.
I ordered a chair and had it recovered with a material of our choice and when it arrived it was spectacular.
The delivery of the chairs I ordered was exactly as I was advised. A week before I received the chairs I got a phone call to tell me when it would be delivered and on the day I got a call to give me an exact time. Colin and Jack arrived and was in and out in ten minutes leaving me with two beautiful chairs after explaining what to do to get the best out of the recliner and the other chair. The experience we received was absolutely amazing from start to finish. Thank you.

Alex & Asad called before delivery & arrived promptly, within the time slot. Very polite & helpful, taking time to explain how the chair could be adjusted & ensuring it was in the correct place. Seamless & appropriately stressless, thank you!

Received our chairs which we are thrilled with. The two delivery drivers, James & Pete, went over and above with their customer care. The whole process from ordering to delivery was very professional and never pressured. Would definitely recommend HSL.

Ali was a very patient, informative and kind salesman. He left us time to look around whilst being on hand if needed. Explained the functionalities of the chairs and finally the breakdown of the bill clearly. And we enjoyed our tea and biscuits and will recommend HSL Hendon shop to everyone.

We were apprehensive about using HSL as we consider them to be expensive. We had been to numerous furniture stores this day and had found sofas and chairs that we liked but not anything we both agreed on.
We entered the shop in Formby, Merseyside and were met by Karen who immediately put us at ease and allowed us to wander around the store without interuption. After trying out some of the display models, we asked for help from Karen. She was very attentive and helpful. She gave us ideas and suggestions of how to achieve our goal. We were so surprised and grateful to learn we could actually "mix and match" the furniture to achieve the desired style and comfort for the two of us. After whittling our choices down to two styles, we were then allowed to sit and discuss what we wanted to choose quietly in a corner without distraction and plied with tea and biscuits.
We made our choices and then it came to discussing prices. This is were Sue joined Karen and a result price was reached which was agreeable to both parties.
I would recommend visiting HSL to pick your furniture, especially if both of you have different needs regarding your comfort.

Polite, efficient and no fuss.

paul.look after these men.mike sutton.Any junk were brilliant to.

Spot on service from start to finish. The chair was delivered yesterday. Paul and Kartick the delivery men told us all about the chair, how to use it and gave a demonstration of the controls, nothing was a bother to them. A big thank you to all the staff.

Being unable to visit the store in Stockton Jacqui and Wayne came to our home and were very patient and helpful in assisting us with our choice of furniture
Looking forward now to having it delivered if the delivery goes as well as the consultation I’ll be very happy.. Thank you Jacqui and Wayne it was a pleasure meeting you

From going into the showroom we were treated extremely well. Jill was knowledgeable about the products and ensured that we were happy with our choices. We were treated to a cup of tea whilst we finalised our purchase and at no time did we feel under any pressure to make a purchase. Very pleased with our choices

Have been thinking about getting a new, more supportive chair for my husband for sometime, something made in UK in particular. Called, arranged visit,Andy arrived after a 3 hour journey,with chairs to try cheerful,well mannered,informative, not pushy though guiding us with his knowledge of product

The delivery of my riser/recliner chair went smoothly and the delivery men Paul & Jon, were excellent and explained everything clearly

We visited HSL Chairs in Plymouth with my Mum, to look at Stressless Chairs, the assistant at the store Sue was very informative and polite, made us feel very relaxed and even made us all Tea and Coffee with Biscuits, we were even given complementary biscuits and teabags to take home. Would highly recommend this store.

Thank you
Alex.

We are on our 2nd riser recliner leather chair, the first being changed because after less than a year the colour started coming out of the leather. HSL agreed there was a problem with the leather not having been sealed properly after the dying process and replaced the chair.

After being assured that this would not happen again we chose a different leather for our new chair and it was delivered. Now, only a year later the same thing is happening . This has been reported to HSL and they sent a technician in to do an inspection.

The technician seemed to agree with us that there was a problem with the leather but when he reported back to HSL he said that he had told us that it was due to normal wear and that he had informed us of this and we were not at all happy! The chair is only a year old and very expensive!!

On speaking with Simon of HSL he refused to accept that it was their problem and that it was down to normal wear and may have been caused by sweat or medicines leaking through the body.!! He also said that as we had paid extra for a higher quality leather this may also have been a part of the problem as the higher quality leathers were not given as much treatment as lower quality leathers and therefore were more likely to wear less well. He also suggested that as we had taken out an insurance with Guardsman for accidental damage we make a claim through them. This is not accidental damage and is therefore not covered by insurance!!

Considering our previous problem and the fact that HSL are providing chairs for elderly people who are going to be giving the chairs a lot of use, if there is a problem with more expensive leather why in the world do they not tell customers this and not tell them there will be no problem!! Surely, as a leading supplier of furniture to the elderly they should make sure that what they are selling is suitable and if there is likely to be problems for whatever reason with leather they should talk this through with their customers.

Having said all that we have owned 2 leather chairs before we became involved with HSL one of them still owned within the family and neither chair reacted to our use in the same way!!

It seems to us that HSL are selling products that are not fit for purpose and then taking no responsibility when problems occur. Is it that they think their potential customer base is old and will not wish to become embroiled in long disputes?

Please beware!!!