Joined the company as Head of TA. This is a hire dedicated to improving candidate experience - particularly exciting time to join after reviewing some of the previous TrustPilot reviews on interview... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I used to have a monthly payment of £50 for a parking permit with this company which I’ve tried repeatedly to cancel over the past ten months. Despite numerous requests to cancel the monthly payme... Mehr ansehen
Unternehmen hat geantwortet
Attended at the Overgate car park in Dundee today which Hozah recently took over. Plenty signs up explaining processes of paying. Used the machines within the car park to pay. Simply entered registrat... Mehr ansehen
Unternehmen hat geantwortet
Great parking facility, with simple instructions for once! I made an error on my parking details which was quickly corrected by the support team. Really excellent services, thanks so much
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Pay for parking automatically with Hozah® Autopay. No cash, no apps, and no fines. Simply park and let Hozah take care of the rest.
Kontaktinformationen
Vereinigtes Königreich
- hozah.com
3,7
Akzeptabel
727 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 74 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Seamless, hassle free parking
Fantastic system. Allows me avoid faffing about with ticket machines and barriers or having to constatntly worry about overrunning my pre-paid time.
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
I put the wrong car details in and have…
I put the wrong car details in and have been trying to contact them its been over a week and have not had a response. I prefer having a ticket to pay instead of automated systems.
I have emailed 4 times and nothing. Why do they not have a phone number to contact them which also frustrates me
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hozah
Hi Maria,
We’re very sorry to hear about the frustration this has caused and for the delay in getting back to you.
A member of our team has now picked up your ticket and is actively reviewing your request. They’ll be in touch with you directly very soon to get this resolved.
Thank you for your patience, and again, our sincere apologies for the inconvenience.
Ok until you need to cancel
Great easy way to pay for regular parking but im at the stage where I need to cancel. I have emailed/messaged 4 times, I recieve the auto reply but have had no contact from them. They have taken another payment out of my bank 😡 Very poor customer service!!
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hozah
Hi Sara,
We’re really sorry to hear about the trouble you’ve had trying to get in touch, and we completely understand how frustrating this must be.
We’ve checked our system and can’t locate any messages from you, so it looks like something may not have come through correctly, our sincere apologies for the inconvenience this has caused.
To make sure we can help you as quickly as possible, could you please submit a request through our support form here: https://support.hozah.com/hc/en-gb/requests/new
Once submitted, a member of our team will pick it up right away and get back to you directly.
Thank you for your patience, and again, we’re very sorry for the frustration you’ve experienced.
I visited the Festival Place car park…
I visited the Festival Place car park in Basingstoke in the morning for 30 mins, I paid and exited. My wife visited late afternoon for an hour. She was charged for the whole day. I've chased repeatedly for acknowledgement of the error, and once acknowledged I've had to chase for the refund, which after a month has still not been resolved.
29. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hozah
Thank you for your patience. We’ve located your ticket and can confirm the issue has now been resolved. Our Customer Support team will be in touch shortly to provide confirmation and ensure everything is fully sorted for you. We’re sorry for the inconvenience caused and appreciate you giving us the opportunity to fix this.
Annual permit bought - parking fees taken taken
I’m still awaiting a response from this totally useless company. I’ve sent four messages through their ‘support’ portal - all I get is an automated reply and no action. Despite buying an annual parking permit they are taking parking fees from my card and sending emails saying I’ll be fined if they can’t debit my card
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hozah
Thank you for your patience. We’ve resolved the issue with your account, and our customer support team will be in touch shortly to confirm everything is now correct. We sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
All good so far
All good so far. Got email when we arrived after registration of the car for the first time. Checked the app after leaving and was showing on invoice within 10 mins, so was pleased with experience so far.
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
So easy to register and use Hozah and…
So easy to register and use Hozah and just turn up and park knowing you don't need to visit payment machines.
24. November 2025
Antwort von Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
Car park was fine
Car park was fine, I pulled up, signed up and put my motorbikes details in, stayed for just over 2 hours and left, no payment has been taken, I raised a ticket 10 days after visiting as it says payment can take 10 days, no response apart from a notification saying more information was needed. Went to the ticket in question and nothing had been added. I responded with what further info is needed and a few days later still no response so now I have the stress of wondering if I am going to get a parking invoice that I am going to have to waste my time in appealing.
EDIT.
After responding to my review here the following day I have changed my review from 2 stars to 4 stars. Sorry state of affairs when a review is answered quicker than a support ticket.
8. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hozah
Hi Michael, thanks for taking the time to leave your feedback, and I’m really sorry for the worry this caused.
Just to reassure you: motorbikes are not subject to parking charges at this site, so you won’t receive a parking invoice. You’re completely in the clear.
If you ever need anything else, please feel free to reach out at https://support.hozah.com/hc/en-gb. Rest assured, there’s no action needed on your side, and no charges will be issued.
The Hozah Team
It’s so easy
It’s so easy - log your bank details against car registration and the rest takes care if itself - drive into the car park - reg is picked up automatically and your account is charged according to car park tariff
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
Fined despite evidence of payment
Paid for a parking ticket at Livingston Outlet mall, carefully read all the (abundant) signage to make sure I had the right information. Evidence of payment through banking transaction to Hozah Parking. Got fined £100 anyway; unable to dispute as car was a rental. Quick search online shows I am not the only one fined at this particular car park, despite having paid.
5. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hozah
Hi there,
We’re really sorry to hear about your experience, and we completely understand how frustrating this must have been.
We’ve requested further information through Trustpilot so we can properly look into your case, but unfortunately we haven’t received the details needed to locate your ticket in our system.
We’d really like to help resolve this for you. Please email our support team at support@hozah.com with your vehicle registration, the date of parking, and any evidence of payment so we can investigate further and assist you as quickly as possible.
Thank you for bringing this to our attention, and we hope to get this sorted for you soon.
I have been in contact with customer…
I have been in contact with customer service and no reply as of yet. I parked in the Marlowes shopping centre on Saturday paid for my parking which I have evidence of. I went back to town today ( Tuesday 18th November) and my car is still registered as being in the car park since Saturday and is showing my bill as £41 I can not unregister the car so my bill will just be going up and up!! Please can someone reply to me with immediate effect to sort this. Thank you
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hozah
Hi Keelie,
We’re very sorry for the delay in getting back to you. Our support team has recently experienced a higher volume of enquiries, which has unfortunately led to slower response times than we’d like. We completely understand how frustrating this situation must be.
We’ve now flagged your case for expedited review, and a member of our team is actively working to resolve the issue as quickly as possible. You will receive a direct update shortly.
Thank you for your patience, and please rest assured that we’re committed to getting this sorted for you.
Very efficient billing system.
Very efficient billing system.
When I had a query with one charge, it was investigated and resolved swiftly and fairly.
10. Oktober 2025
Antwort von Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
Antwort von Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
Dreadful Company
I put comments on Trustpilot for this company. They replied and said if I gave them details they would sort the matter and be in touch. That was about 3 weeks now. I gave them all the details they requested and I am still waiting for a response from them ! Just a joke. Nobody ever gets in touch you just get a response saying they have received the email..... They are not interested in reimbursing people.
17. September 2025
Bewertung ohne vorherige Einladung
It would appear that after selling my…
It would appear that after selling my car 3 years ago I suddenly receive an email saying that my old car has parked in a car park in Hemel Hempstead and they would charge me for someone else's parking the account has been dormant for 3 years so as long as that reg is registered it will continue to charge without asking any questions
15. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hozah
Hi Neil,
We understand how concerning it must have been to receive a charge for a vehicle you no longer own. Our team has now reviewed the case and resolved the issue for you, and we hope you’re satisfied with the support you received.
If you need anything else, please don't hesitate to get in touch.
This is so amazing I don’t have to…
This is so amazing I don’t have to worry about finding cash or card I have it all set up drive in drive out and my payment comes out a few days later
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hozah
Thank you for taking the time to leave us a review. We are pleased you had a smooth experience with Hozah!
Happy parking!
A Racket
Ended lease on a car in April, so I was surprised to be billed for the new owner parking it today. Hozah is a service I used only once in 2023 as it seems to be available hardly anywhere. How is it reasonable that I should remember to cancel the account two years later when we got rid of the car?
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hozah
Hi Nick,
We're sorry for the confusion caused by this unexpected charge. We haven’t been able to find any support request under your name, so we haven’t yet had the opportunity to look into the details of this case.
If you no longer have the vehicle, we can help close or update your account and review the charge you’ve received. Please contact our support team at support@hozah.com with your vehicle registration, and we’ll resolve this for you promptly.
Thank you for bringing this to our attention.
This system is overcharging people and…
This system is overcharging people and they probably don’t even know it! Shocking system , don’t see what’s wrong with just paying at a machine and having Barriers like most places, stupid idea
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hozah
Hi Neil,
We’re really sorry to hear about your experience and the concerns around the parking charge. We’ve checked our system but haven’t been able to locate any previous support request under your name, so we’re keen to look into this properly for you.
If you could contact our support team directly at support@hozah.com with your registration details and the date of your visit, we’ll review the charge and resolve it as quickly as possible.
Thank you for bringing this to our attention.
Charged significantly more than the advertised rate.
Charged significantly more than the advertised rate.
I was charged triple the amount I was supposed to. The support just kept sending me in circles. Have deleted my account and will not use the service again.
27. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Hozah
Hi Alisha,
We’re really sorry to hear about your experience and the concerns around the parking charge. We’ve checked our system but haven’t been able to locate any previous support request under your name, so we’re keen to look into this properly for you.
If you could contact our support team directly at support@hozah.com with your registration details and the date of your visit, we’ll review the charge and make sure everything is resolved as quickly as possible.
Thank you for bringing this to our attention.
Customer service… there is none.
Unfortunately I have tried to contact customer service several times but have not received a response. I have sent three emails without any reply.
I’ve been charged for parking even though I should not have been, as I am a member at the tennis centre. For the past five weeks, I have been receiving confirmation emails stating that I was not being charged for parking.
However, I recently received an email informing me that I am now being charged, without any change in my membership status.
The lack of response is shocking.
Customer services is so so poor.
21. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Hozah
Hi Maria,
We’re very sorry for the delay in responding to your emails. Our support team has been dealing with a higher volume of enquiries than usual recently, which has unfortunately resulted in slower response times. We completely understand how frustrating this must be.
Your case has now been flagged for expedited review, and a member of our team is actively looking into the issue. You will receive an update as soon as possible.
Thank you for your patience, we are working on getting this sorted for you as quickly as we can.
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