I have recently moved into a new house and Home Unity had taken over as my broadband supplier. I had a few issues setting up my home computer and work laptop, as a last resort I call the home u... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
All operations were forecast and on time. I now have fibre - when all or many companies said it wasn't in my area. With it on a pole 50ft from my house! It's a little faster than what I was getting -... Mehr ansehen
Unternehmen hat geantwortet
I had no previous knowledge of Home Unity as we have purchased a Bloor home and we are tied in with ONFL. I rang the Sales Line and spoke with Tom Leogue who provided excellent customer servi... Mehr ansehen
Unternehmen hat geantwortet
Whilst we have been having issues with our WiFi for a month, the team at home unity have been amazing! Constantly making sure we're okay and checking on our connections, constantly keeping in touch wi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Home Unity was founded in the UK with a simple goal: to make home connectivity easier, fairer, and far less frustrating. Our headquarters and customer support teams are based in the UK, and we’re proud to be a growing independent provider focused on quality, not shortcuts. We specialise in ultra-fast full fibre broadband, with selected mobile services, working across major UK networks including Openreach, CityFibre, OFNL and alternative fibre providers. What sets us apart is not just speed, but how we look after our customers. We’re designed for people who value reliability, flexibility, and great service, rather than chasing the cheapest deal. Our customer support is 100% UK-based and built around real conversations. There are no no-reply emails or endless call queues. Customers can reach us via phone, email, WhatsApp, text, and social messaging, and speak to a real person who takes ownership of their account. We believe in transparency and simplicity. Our broadband comes with clear pricing, no hidden fees, and no long contracts, so customers stay because they’re happy, not because they’re locked in. Our Trustpilot reviews consistently highlight how easy we are to deal with, which is exactly how we think utilities should be. If you’d like to stay connected, you can follow us on social media or get in touch with our team directly. We’re always happy to help.
Kontaktinformationen
2nd Floor College House, 17 King Edwards Road, HA4 7AE, London, Vereinigtes Königreich
- 02071128482
- info@homeunity.co.uk
- homeunity.co.uk
4,8
Hervorragend
303 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Home Unity
Hi Bryan,
Thank you for your review and for the feedback.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Recommended internet service provider
New to OFNL. I was swayed by Home Unity's Trust Pilot score to go with the company. So far I've not been disappointed.
Tom was my single point of contact during the sign up and made the process convenient and straightforward.
Subsequent communications were timely and in a non-technical, easy to understand language. The router was received ahead of an OFNL engineer's visit, which was missed. Jonathan helped to expedite a more convenient second appointment.
The broadband speeds are close to those advertised.
Overall I am happy with the service received so far.
22. November 2024
Bewertung ohne vorherige Einladung
Antwort von Home Unity
Hi Stephen,
Thank you for your review and for the wonderful I'm glad you had a convenient setup with Tom and Jonathan.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Antwort von Home Unity
Hi John,
Thank you for your review and for the feedback about Tom, which has been passed on to him.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
New customer to HU.
Tom was good, clear and informative. Understood my needs and delivered. Nice and swift no sales gimmicks just simple business transaction.
Thankyou.
21. November 2024
Antwort von Home Unity
Hi Stephen,
Thank you for your review and the positive feedback for Tom.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Good communication and explained what…
Good communication and explained what is what with ease
20. November 2024
Antwort von Home Unity
Hi Matt,
Thank you for your review and glad to hear the communication was good!
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Recommendable
They were the just about the only supplier to offer a 6 month contract in my area. Friendly real people. Could have been a little more precise for setting up. They probably sent a couple too many emails.
6. November 2024
Antwort von Home Unity
Hello customer,
Thank you for your review and feedback. We understand that when activations can be very quick, there can be quite a few emails in a short period of time - 3 of which are regulatory, then some to update you on the progress. At least you weren't kept in the dark about your order, but we'll look at your journey and see if we can make any changes to the future.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
New phone contract for elderly parents
Today, I switched my elderly parents phone contract over to home unity and had impeccable customer service from Jonathan Tree. He explained everything and suggested varying ways in what is the best way forward for my parents needs regarding their phone usage etc. The chat service via the WhatsApp is brilliant and Jonathan rung me to go through things rather than merely continue via WhatsApp. His mannerism, patience and courtesy was fab. I dealt with home unity in July when my husband and I switched over and Jonathan alongside someone else assisted me then with our package. So pleased home unity are also a uk based company.
11. November 2024
Bewertung ohne vorherige Einladung
Antwort von Home Unity
Hi Mags,
Thank you for your review and for the wonderful feedback about Jonathan, which has been passed on to him.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Antwort von Home Unity
Hi Willam,
Thank you for your review and it's always good to hear you've had Great service from us.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Great customer service
Great customer service from Tom, answered all my questions, so helpful. I also like that I have a dedicated person looking after my account and to be able to contact them if I have any issues
9. November 2024
Antwort von Home Unity
Hi Jackie,
Thank you for your review and the lovely feedback for Tom.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Very helpful…
Helpful I am an OAP and was a bit daunted at the thought of going digital my mind was put at ease by Tom
11. November 2024
Antwort von Home Unity
Hi James,
Thank you for your review and I'm glad you we're put at ease by Tom.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Moving into a new build property…
Moving into a new build property on Thursday this week so only have access to OFNL. Decided to go with HomeUnity as they had the best reviews and all call centres are UK so makes communicating with them easy. Spoke to Allan who was really helpful.
Will update the review once I know what the speeds are like.
11. November 2024
Bewertung ohne vorherige Einladung
Antwort von Home Unity
Hi E West,
Thank you for your review and I'm glad you've had a good experience with Alan.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Antwort von Home Unity
Hi Eddie,
Thank you for your review and I'm glad you've had prompt replies from us.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Antwort von Home Unity
Hi Amanda,
Thank you for your review and welcome to the Home Unity family!
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Amazing Tom sorted me right out ..
6. November 2024
Antwort von Home Unity
Hi Kathy,
Thank you for your review and I'm glad you had a great start with Tom.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Awesome Service
Faultless
Instant response and prompt follow up . Great Technical support from Johnathon was first class service
Humour in there communications is a nice touch
16. Oktober 2024
Antwort von Home Unity
Hi Arthur,
Thank you for your review and it's great to hear you had a good experience with Jonathan.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Very helpful
Very helpful, and knowledgeable, another thing I liked was your system remembering the details of a previous conversation a few weeks earlier, we haven’t moved in yet but I’m sure everything will work as it should
29. Oktober 2024
Antwort von Home Unity
Hi Ian,
Thank you for your review and I'm glad you had a good experience getting set up with us.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Antwort von Home Unity
Hi Dean,
Thank you for your review and I'm pleased to hear you had an easy setup experience with us.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Happy Life
Tom dealt with us, no extortionate charges. They charge a reasonable charge for connection, if you factor that in over the 18 month period, the price is very reasonable. Don't be fooled by all the rest on your list of suppliers, home Unity is the place to be. Go for it.
28. Oktober 2024
Antwort von Home Unity
Hi Elliot,
Thank you for your wonderful review and welcome to the Home Unity family.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Friendly
Friendly, helpful and knowledgeable service from Tom. Perfect start by Home Unity 🙂
18. Oktober 2024
Antwort von Home Unity
Hi Lyle,
Thank you for your review and I'm glad you had a perfect start with Tom.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Very Helpful & Easy
Very helpful staff & a very easy experience to set up with this provider. Would highly recommend!
15. Oktober 2024
Antwort von Home Unity
Hi Rob,
Thank you for your review and I'm pleased to hear you had an easy setup experience with us.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.