HomeFuels Direct Bewertungen 

Quoted on 4th August with maximum 7 day delivery, still no confirmation of delivery date on 20th so contact customer services. No real reply initially, only after manging to find a phone number I was told there is a delay, no explanation why, and later received an email stating delivery maybe 24th. No reason why, no customer services and no compensation. I'm disabled and without heating or hot water, which I told homefuels about.
Terrible service.

Ordered and paid for oil online only to find after nearly three weeks NO oil delivered and very poor customer service chasing this up. Would never order from this company again

This company had been my go-to heating oil supplier for over 8 years, and I even left them a glowing 5-star review in the past. Sadly, my most recent experience was completely different.

On 8 July I ordered and paid for 500 litres of heating oil at the advertised price, specifically requesting a smaller tanker but with the knowledge most sized tankers can access my (and neighbouring) property. The order was accepted, payment was taken, and everything appeared to be in order.

Then fuel prices rose sharply. On 20 July I was told my order had been cancelled because a driver had allegedly assessed the property and decided a baby tanker was required – but HomeFuels Direct no longer had one available. Curiously, many other 1-star reviews mention the company stopped operating baby tankers months earlier. If that was the case, why was my order accepted in the first place?

Customer services could not tell me when this supposed site assessment took place and were unable to provide a satisfactory explanation for the cancellation. There also appears to be no meaningful complaints procedure.

I would encourage anyone considering using this company to read the 1-star reviews carefully. You will find a remarkable number of long-standing customers whose orders were cancelled for a variety of reasons after being accepted and paid for. Many of these cancellations appear to coincide with sudden increases in fuel prices.

The Competition and Markets Authority is currently investigating the domestic heating oil market following concerns about pricing after Middle East-related supply shocks. Readers can draw their own conclusions, but based on my experience I have lost all confidence in HomeFuels Direct.

A very disappointing end to what had been an otherwise good 8-year relationship.

Have been using them for quite a while now. Always great price and service. However, not now. I ordered on 8th July, still no sign of delivery. I've spoken to them on the phone e and just get fobbed off with a new excuse each day. This also happened on my last order with them. Its not difficult to schedule deliveries and so be able to tell customers when to expect their order. Won't be using them again.

First time order to this company. Left instructions as we have electronic gates and need to be in. Company said delivery would be 23rd July or before. Came today 24th July good job I was here as driver did not ring beforehand as we had left instruction to do so. Anyway that aside driver was lovely,very respectful of our property and plants and alls well that ends well.would order again but company should take heed of any instructions customer has. Price was excellent must have ordered the day before Trump started Iranall over again and now oil has risen sharply.sothankful for that at least.

Horrendous service. Placed an order on 13/7 and money left bank immediately. They had our postcode from the start but today I had an email to say they cannot deliver as they have no baby tanker. Previous suppliers had always delivered in a full size tanker with no issues. My mum is 98 and has priority healthcare needs but they were not bothered. Could not get to speak to someone and the reply did not even have a name. I wish I had read all these negative reviews first. Of course they deny that they have cancelled my order because of the intervening price increase but I do not believe it.
Companies who treat their customers so badly should not be allowed to even trade.
I am disgusted.
And to add insult to injury they say it will be five days before I even get my refund so can’t even order from anther source.
I would welcome your feedback HomeFuels. Will definitely be reporting you to trading standards.

The kerosene oil was delivered promptly and the driver was excellent. A great service. Thank you.

I may be a cynic but, HomeFuels Direct's web site hung up after I completed the order and approved the payment with my bank. I checked with Home Fuels Direct next morning. They answered that they could see my order but it was not completed and not paid for and suggested I visit their website and complete. After checking my bank app to ensure the payment was not pending I did indeed re-visit their site and had to restart the order from scratch. The real issue is the the price had increased 5ppl in the hours between their site shutting down my order and me being able to complete. As I say I may be a cynic, but, it occurs to me that the delay was deliberate to increase the price.

Great service easy to
Use. Bought last fuel 30/1/26 and ready to buy again! Best prices too. WB

Excellent service from Homefuels Direct from start to finish. Ordering was so easy online, delivery was so quick,

A special thank you to Sarah, who was an absolute pleasure to deal with. She was friendly, professional, and very helpful,

Would definitely recommend

Easy ordering and excellent delivery service. I have used HomeFuels Direct for many years and they have been a great supplier

I placed a order on the 29th June, promised delivery by 8th July. Was told order was coming on 8th mid morning of the 8th told via email delivery not coming as no driver available. Still haven't got a date of delivery as I write. Good thing they don't organise a party in a brewery.

I always dread ordering fuel for my Aga from Home Fuels as I’m never sure if it has gone through correctly. That said, it always has and the price was always unbeatable but I always found the website tricky to negotiate. Fortunately I had my son here.

Always competitive on price and speedy delivery

I like the website, it's so easy to use. They keep you up to date with deliveries and the delivery drivers are really helpful and polite.

Never had any issues with delivery. Have been using for a few years.

Used to be quite good. Now absolutely rubbish. Way more expensive than Boilerjuice.

Wouldn't normally hesitate from ordering heating fuel from Home fuels direct however after today's quote I'm now ordering from Johnston fuels here in Scotland, Home fuels direct today 27th May = £1.15 ppl
Johnston oils = £0.94 ppl.
Bit of a no brainer appears that Home fuels direct is now milking the price increase ie profit over customer loyalty.
Edit 16/6/26 seems Home fuels has reviewed there charge base as upon checking, the new quote is now very competitive and more inline with others, have updated my initial star rating thanks

Used to be a very reliable service but now completely unreliable in a way that smacks of incompetence.
I ordered fuel with delivery in three days, namely Thursday 21st May, sounds good. Phone call from Certas, sorry mix up now two weeks delay
My neighbour asked me who I used, she orders the day after I ordered, just been delivered on the Friday 22nd May. Our tanks are on the same property 50 metres apart. This is not the first time this has happened.