Home Done Bewertungen 

Although items are at a lower price, a lot of feeble excuses are used when you call to chase an item, like labels were printed wrong and its sitting with the courier, blame passed onto courier because they didn't report it to home done, delivery dates not adhered to with days of delivery promised but didn't happen, no regular updates on tracker either, not sure this experience will encourage me to use them again, what i ordered was a garden shed

The delivery company lost the item
On contacting Homedone they chased up and sent another one within 48 hours
I recieved the product and fantastic value and it fits in with existing chairs

Ordered 2 x chest of drawers on 15th July. Contacted them on the 28th as hadn't recieved anything to say it was on its way, got told there was an issue on the couriers side so it was "put on hold", then was told it would be with us by the end of the week (7th August) but still no tracking details. Then I emailed today (6th August) to say if it doesn't come by EOB then I want a refund. I received a reply saying they have just been told our chest of drawers were damaged in transit and they are now sold out so gave us alternative options. So ridiculous as we have been messed around so much with nothing at the end! DO NOT PURCHASE FROM THIS COMPANY

Delivery is far to long never get updates. Avoid at all costs, I ended up cancelling order having to fight fory refund, been going on for 3 days and I'm still no further forward, DEFINITELY AVOID

Placed order on 15 July, expected delivery between 23rd and 31st July. I haven't received the order and no indication of delivery date despite chasing them

Wont be ordering from this shambles of a company again! Placed an order on 12th July had no dispatch or tracking number for 2weeks, eventually spoke to them they said there was an issue with the delivery address and was now rectified, now had a call to say the item has been lost! And conveniently the item is no longer in stock. Very disappointed

I ordered some artificial plants for my mums birthday. I hadn't read reviews but after not hearing they'd been dispatched and mums birthday getting closer, I read reviews and was worried......
I contacted customer services who replied straight away informing me that my goods would be delivered within the time stated. Two days, later i got another email to say mums gift had been dispatched and yes, they arrived in time stated.

Can't fault the customer service. I've left one star off purely because the artificial plants are not as nice as I'd hoped. That's personal opinion though. They were packaged well and the size was as advertised.

Would order from this company again.

DO NOT ORDER FROM HERE - FRAUDULENT COMPANY.

SO MANY REVIEWS ADVISING PRODUCTS NOT ARRIVING - SAME GUY ON THE EMAILS PROMISING EVERYONE THE SAME LIES.

CLAIM A REFUND VIA PAYPAL / YOUR BANK NOW AND A WARNING TO ANYONE ELSE THINKING OF SHOPPING HERE DO NOT TAKE THE RISK - COMPANY ISNT REAL YOU WILL NOT RECEIVE ITEMS.

Still waiting for my furniture. Delivery window passed. Absolutely no proactive comms from the organisation - had to do all the chasing myself. I have to wait until there's a team in the area, apparently. I live in the Wirral for context, not the Outer Hebredies!

Great sofabed, exactly as advertised. Easy to build and really happy with it!

The only downside was it took a long while to come with not much communication about the delivery date, I had to call a couple of times to check up on it and it hadn’t even been dispatched. Apparently they had made a mistake with my address but in the end I received a phonecall when it was being dispatched from someone I had previously spoken to when following it up. And the tracking info came the day before as expected.
I did have to rearrange the eventual delivery date as it wasn’t convenient, and this was done smoothly.

Overall great product and great value, just make sure you’re not in a rush for it to come!

They delivered as promised and the table is as promised.

Awful.

I ordered a table and chairs set prior to moving house and the item still has not arrived, it's been just over a month since the order was placed. Order was placed on 25th June and it's now 27th July. We are still waiting.

Little compensation offered for causing inconvenience apart from a £10 'good will gesture' for a table that cost £95.99, and an empty apology.

Do not order from here if you need something to arrive on time and with certainty that all parts will be included. You could wait a while and are unlikely to receive adequate and timely support with any delivery discrepancies.

Ordered a bed nearly two months ago and it is still yet to arrive. Contacted Home Done six days ago who found that their courier ‘had a a problem with the address’. If there was a problem why didn’t they contact me? The problem obviously wasn’t that bad as they immediately resolved it and now it is on its way. Apparently. Still haven’t got it though. Paid for it though. So where is it? Six days and counting since second contact. Though their usual delivery time is 7 days +or- 3. Very slow even this. Especially if it ends up being 10. This is likely a problem with their third party courier service Yodel. But Home Done have a responsibility to manage this effectively and they’ve failed in this. It shouldn’t be up to me to have to chase them if there is a ‘problem with the address’ In these days of next day delivery two-months and counting is a great disappointment. Especially on a high value item like this. Won’t be using again

I was very disappointed in the time it took to be delivered nearly 4 weeks. I had to chase you on more than 1 occasion and you informed me the courier had lost it

I bought a standing-desk chair, and it was delivered quickly and is good quality.

Ordered from you on the 3rd July, told delivery between 8th-15th July,
Contacted you on 17th July, got called back on the 20th to advise would be delivered anytime up to 27th July... it's now the 24th July, no sign of order yet, and you're asking me to review my order.... what can I say, your delivery service and lack of a direct delivery DAY is, in this technology eara, disgraceful. And the lack of contact from your end is also terrible, as I had to contact you for any information. I stayed at home for the Initial 3 days waiting... very unhappy about this whole setup. I just hope when my items arrive, they are good quality.

I ordered a storage box for the garden,on 2/7/26 ,after two weeks I sent a email asking for a update on my order.They never sent a update , I also phoned four times ,they rang back but there’s nobody there.I have now demanded a refund as it’s been three weeks , the service is diabolical, never delt with another company like this one

Informed really well day before delivery. Only a couple of days over estimate delivery. Goods ok for the money and easy to assemble

ARRIVED ON TIME , WELL PACKAGED, WITH INSTRUCTIONS BOOKLET. NOT SO EASY TO PUT UP AND IT DID NEED TWO PEOPLE. HUSBAND TOOK 3 DAYS ON HIS OWN TO ERRECT THE GREEN HOUSE, NOT AN EASY TASK ! INSTRUCTIONS AT TIMES WERE HARD TO FOLLOW, MAY BE THE BIT YOU ARE TRYING TO FIX COULD BE IN A DIFFRENT COLOUR, WHICH I AM SURE WOULD MAKE LIFE EASY. BUT SAYING THAT THE HUSBAND IS VERY HAPPY WITH HIS NEW GREEN HOUSE, BLESS HIM.

This is how things went for me
1st July 2026
Order placed with homedone.co.uk

Order acknowledged by homedone.co.uk Estimated Delivery: 8th July - 15th July
This was then passed on to my customer

16th July 2026
After absolutely no contact from homedone.co.uk no information on the order status and no tracking number my customer was so annoyed with them they cancelled the whole job

I then contacted homedone.co.uk passed on this information asked to cancel the order and refund my money (as the item is no longer needed)

homedone.co.uk reply
Hi Paul,
Thank you for your email.
We're sorry to hear that you wish to cancel your order.
I have checked your order and can confirm that it is currently in transit and is due to be delivered to you shortly.
Could you please confirm the reason for the cancellation? Once we receive your response, we will be happy to review the available options and advise you accordingly.
We look forward to hearing from you.
Best Regards,
Taimoor Hassan
Customer Service Team
homedone.co.uk

My reply
To confirm the reason for the cancellation the item was promised to be delivered at the latest by 15th July 2026 at the latest and this information was passed on to my customer.
As the item has still not been delivered and there has been no communication from the seller my customer is so annoyed that they have cancelled the work so the item is no longer needed again please refund my money
Thanks
Paul

homedone.co.uk reply
Hi Paul,
Thank you for your email.
I have checked this for you and can confirm that, as we offer a fast dispatch service, your order has already been dispatched and is currently en route to your local depot. Please the ETA provided on the order confirmation is tentative and not guaranteed. Cancellations due to a deviation from the tentative ETA will incur return fee.
If you still wish to cancel the order, we can arrange a return with the courier. However, please note that a return fee of £6 will apply.
Please confirm whether you wish to proceed with the cancellation and accept the associated charges.
We look forward to hearing from you.
Best Regards,
Taimoor Hassan

My reply
Please send me the tracking number and carrier information so I can check for myself
Thanks
Paul

homedone.co.uk reply
Hi Paul,
Thank you for your email.
Unfortunately, the parcel has not yet been scanned into the courier's network, so we are currently unable to provide a tracking number or carrier information. As soon as the parcel is scanned, the tracking details would normally become available.

However, upon reviewing your order, we have already initiated a return with the courier, and the parcel is now being returned to us. In light of this, we have cancelled your order and will issue you a full refund once the return is confirmed. No charges or deductions will be applied. Please allow 6-10 working days for funds to show back in your account.
We sincerely apologise for the inconvenience caused and appreciate your patience and understanding in this matter.
Best Regards,
Taimoor Hassan

So I finally get my refund but I’m still think they told me a pack of lies if they can contact the courier and confirm that the package is on route to my local depo then they must have the carrier information but according to them “we are currently unable to provide the carrier information”

So I leave it up to you to make your own minds about this company but for me even 1 star is too much