HomeAgain Pet Recovery US Bewertungen 233

For the second time in 2 years, I have been treated rudely by customer service. I was a breeder of lab retrievers and always used Home Again and suggested to my buyers. Whoever is entering my info first can’t find my account, then is just plain rude. Recently, they entered alternate contact person as the dogs name. VERY SLOPPY. would not recommend Home Again.

I paid for the HomeAgain Premium Membership for one full year, expecting reliable veterinary guidance and meaningful support when I needed it. During that time, I reached out twice regarding my Chihuahua. These were not emergency situations — they were simple, common concerns that any pet owner might have and reasonably hope to get guidance on through a paid membership service.

Unfortunately, in both cases, I received no real assistance. The veterinarians simply advised me to “take my dog to a local vet.” While I understand that in-person visits are sometimes necessary, the whole reason I subscribed to the Premium Membership was to receive professional advice for non-urgent questions before resorting to costly clinic visits.

If I had unlimited funds, of course I would take my dog to the veterinarian for every minor concern. But that is precisely why services like this exist — to provide support and guidance when pet owners need reassurance or basic direction. Instead, the service feels like a scripted deflection rather than genuine help.

Additionally, the phone line has extremely long wait times, which makes the experience even more frustrating.

In my experience, this membership does not provide any real benefits, privileges, or meaningful access to veterinary advice. I do not recommend this service to anyone, as it simply does not deliver on its promises. I will not be renewing my membership.

Disappointed. I had a membership for years for my dog, to ensure his microchip was in a national database, along w/ his photo, description incl breed, color, my contact info plus vet, etc. I auto-renewed for years thinking the profile was solid. Unfortunately I had to close my account because my dog is deceased now, & when I logged in, I discovered his photo was gone, his breed & color info was gone. Luckily his microchip info, my contact & vet info was still there, & some form of description ie floppy ears. It's a bummer to know his profile had been watered down. I reached out to see if they can reimburse me for charges since his profile had been altered/watered down. It is good tho to have your dog's microchip info in a large database. Update: Home Again rep says no refunds for a payment over 6 mos old. Not cool. They didn't acknowledge any mistake on their end. Lame treatment for a grieving pet owner & long time customer. 2nd update: I contacted them via email & received an email response.

Amazing kind, patient and understanding customer service. Any assistance I have needed at various times of the day or late evening they have been great. Seamless, fast and efficient help. Positive and courteous service.

I don’t like the fact that HomeAgain requests renewal payments two months before our current contract expires!

Mario the cat is an inside/outside cat with wanderlust. I had him chipped when he was neutered. The chip enabled him to be returned to me 3 times so far. He was gone for at least a month recently but showed up for some kibble on the front porch this afternoon. He's been eating well and staying with some kind people because he's gained weight despite his lengthy absence during some nasty winter weather. I am very appreciative of the assistance of the HomeAgain team.

I’ve used this site for over 15 years and have three different pets on it. I’ve never had any issues and really like the fact that my dogs can get their temperature taken when they check the chip. Very easy and inconvenient and helpful for the dogs.

The representative was amazingly helpful and the piece of mind that comes with known we bettered our chances at finding our fur babies if ever lost is some kind warm feeling

Update. The site needs to be fixed. I am completely unable to manually renew my pets' premium accounts. I have tried other browsers and devices. Calling does not help, all they send me in email is 'we have set your pet to auto renew' then it gets canceled the next day. After 3 emails and calling 3 times, I learned they have no tech or billing support. So I can't renew my pets' because no one will fix the bugs on the site that prevent me from checking out. Their system is rejecting the validation of all my payment methods before the validation even reaches the bank. So it keeps canceling the auto renew. They are absolute trash.

UPDATE: 2/12/26 - I responded to HomeAgain with my contact information as they requested, but have not heard anything back as of this date.
I recently was in the process of adopting a puppy that was microchipped. I already have one dog registered through HomeAgain, so I though that I would be proactive and add the incoming dog to my account. I added him and paid for a tag and the 1-year subscription. The next day, I learned that the dog failed the vet exam, having a serious health condition. The adoption was canceled. I immediately called HomeAgain to explain that I wouldn't be receiving the dog and asked for a refund. I was told "NO". I reiterated that I was not going to take possession of the dog. I was told that it is not their policy to refund once a subscription is initiated. This is absurd. There was no reasoning with the rep, and supposedly "the supervisor" who I was not allowed to speak with. I am now disputing the charge on my credit card. There has already been one class action suit won against this company. I couldn't be more disappointed with the lack of ethics. I should be paying for a subscription for a dog that I don't have???

I went online to update the status of my Scottish Terrier, MacKenzie. She passed away last year from cancer in her urinary tract. She was not “just a pet” to me; she was a huge part of my recovery from a brain tumor. She stayed by my side constantly, comforting me and somehow still trying to be strong while she was suffering herself.

So, when I marked her as deceased, I was stunned to see your portal (Home Again Pet Recovery) instantly wiped her profile, including her photo and every bit of information, like she never existed. It felt cold, dismissive, and honestly cruel. In that moment, it wasn’t just a technical glitch, it felt like you were erasing something I deeply loved.

You need to rethink how your system handles this. People come to your service during painful moments, and your process made mine worse. Whether you intended it or not, it came across as “once she’s gone, none of it matters.” That brought back a lot of raw grief and anger.

Do better. Learn some compassion.

They got our cat home, so I'm happy. However, there are a few complaints I have about the website.
1) The "where your pet was last seen" insisted on my giving 2 cross streets and wouldn't accept an address, even though an address is more precise.
2) That same section also wouldn't take special characters. What if the street name has special characters? (Although I must admit I haven't yet seen one that does.)
3) The missing pet poster didn't have the option to include my phone number. I understand there are people who don't want their numbers public, but some of us would prefer to be contacted directly. It should be an option.
Other than that, I'm pleased with Home Again's service.

This is supposed to be a free thing. U pay for the microchip then u got to pay every yr to keep them registered. And if u don't register u don't get ur pet found and returned bk to you. Oh hell no. U will find the microchip number that I enrolled and give me my pet bk. If I would of known this I would not of got them microchipped, it's a dangerous thing to do to ur animal, I would of just got a regular tag and put their name and number on it. This should be free registration and enrollment. Don't microchip it cost u arm and a leg, just get a regular tag and put ur info on it, at least it's free. People loves their animals but if they can't afford the extra bill every yr they do t get found because u didn't pay so ur pet goes to the shelter and later get put down. That's criminal to me. It should be FREE, that's y I did this microchip thing thought it was free and I would get my pet back if they ever got list or stolen. Home agian is criminal for charging a fee every yr. Make it free.

Technology-wise they are pathetic. They arbitrarily decided that some emails addresses are not real. They decided the INTERNET is just wrong. Second their customer service is poor. You have to validate the entire address including zip code. Like a zip code associated to the city is secret. wow.

Homeagain refused to update my dogs contact info after I adopted my dog from a rescue. That’s unethical and from the reviews I hope this company goes out of business asap.

This is the second time I've ordered ID tags for both of my pets. They have never arrived despite ongoing promises. Also I was charged for an extra tag which I never ordered and which required my calling to notify them of this in order to get a refund.

I'll never use again.

Slimy expereince. Just registering a pet/chip all other options declined. I'm being prompted to pay $19.95 for a premium membership even though I declined.

I found the format easy to use. The vet clinic had partially registered my dog after inserting the microchip and all that was necessary was to create a log in then add a few details. The kit that came with this service is nice, with a plastic card and extra number decals that come with the collar tag. I do wish the option was available for two photos of each pet so I can provide her face as well as her body or legs.

I registered and paid for my new rescue to be added to this site incase she ever got lost. I accidently put the last number of her microchip in wrong. Instead of a 9 I put an 8. There was no where to edit this. I emailed customer service about this. They told me to go to the nearest vet and get her scanned and then send proof of her number. I told them we just flew here from the country we rescued her from and that I have a text message from the vet themselves confirming her Microchip number. I sent them a screen shot of the message from the vet with her microchip number. They still told me to go to a vet and have her scanned and upload proof. I said I was not spending a vet visit or taking a day off from work to do this. I sent them proof and they wont change one number for me? And why is there no place for me to edit it? People make mistakes. I won't be using them in the future. Unfortunately I lost my $20 for the year for registering her but its useless because they won't correct the last number of her chip for me. Thanks for the help Home again!

Update, they changed my dogs microchip number. I’m not sure if it’s because of my review or because someone decided to be nice, but they did change it for me.

HomeAgain sold my email address to a zillion places. Exactly when I signed up, my perfectly clean email address with no spam started getting pet spam. And of course, I provided an email address that is on my phone for just in case...I would want immediate communications.