Home Furniture-direct Bewertungen 

I ordered a wardrobe and was surprised by how quickly it arrived. The support team was friendly when I had a question about assembly. The instructions could be clearer, but the furniture is solid and looks good.

We would have liked our bed had they sent all the correct parts, we emailed and basically got fobbed off, we now have a bed that isn’t what we ordered, terrible customer service

Unfortunately our bed came to us in a very sorry state and no response from the customer service team - supplied plenty of photos but nothing.

I’d not recommend using them as there is no sales receipt and really should have flagged an issue of them asking for £50 deposit paid via banks transfer but the rest cash on delivery.

The delivery man was lovely but the condition of headboard has left us with no option but to seek out an upholstery repair person to make the bed presentable - short of taking it to the tip.

Lesson learned, if it seems to cheap to be true - there’s always a reason.

Ordered a bed from this company and paid a £50 deposit, they didn’t send me any information regarding returns or cancelled items when I ordered the bed. They said delivery will be 5 to 10 days and I paid the deposit on 5th February with a message saying they will update me once courier confirm day with them. I messaged them on the 7th to ask for a update on the delivery and they said my bed would be delivered Saturday or Sunday and will confirm by Thursday evening, by 930 Thursday evening I still hadn’t heard from them and messaged them again and they said bed would be delivered Saturday, I asked what time and they said they didn’t know time due to courier and there route but courier driver will contact me.We stayed in Saturday waiting for the bed and by 2pm I messaged them again to ask about the bed and they said the delivery had been moved to Sunday due to shortage of drivers, I replied that it wasn’t good enough and why hadn’t they messaged me earlier and they said they had only just been updated from the courier service. I found this so hard to believe and if I hadn’t of messaged them then would they of even bothered to contact me. I told them I wanted to cancel my order and I want my deposit back, they then messaged a load of information regarding cancellations, returns and deposits and tried to say that as I was cancelling I would be charged £89. I said why do I have to pay that when you have shown me none of this information when I ordered the bed and it’s your fault about the delivery and we have stayed in waiting for it to be delivered, also I was contacting them all the time about the delivery, they hadn’t contacted me once. They confirmed the bed had been cancelled and I said I wanted my £50 deposit back or I will take it further. They saw the message but didn’t reply. So on the Sunday around 11ish a guy turned up to deliver the bed, I had to tell him that the bed was cancelled and he didn’t understand and didn’t speak much English and he went back to the van and sat outside in it for a good 15 minutes. I messaged the company and said they had turned up to deliver the bed after it was cancelled yesterday and that there communication and customer service skills were awful. I’m waiting to see if I get my £50:deposit back. Beware do not order off this company.

This web site is really easy to use, very clear cut info with easy checkout & the best prices I’ve seen on the internet, very competatively priced compared to other much more well know sites selling exactly the same ranges of furniture.

Bought a bed from them last week & its just arrived it look just over a week to come & I love it. Very strong with good style finish, been looking around the shops but could not find anything that look my fancy.

I would always say its good to go to shops first have a good look then go on to the internet to buy the bed.

Hope you find what you are looking for & I would say yes to using this internet furniture shop for anybody.

Been great!

Well I paid nearly £500 for a bed in February & still haven't received anything, keep getting promised future dates & keep being pushed back until now 4 August, still nothing so I would definitely not recommend this company to anyone. Very poor & I can not get a refund from them so will have to contact my bank. Very annoying

I purchased the bed online and it arrived in very good time - a week from ordering! The delivery guy was super friendly however, was not able to deliver the bed into the property (only to front door) as apparently I had not paid extra for it to be brought into the property- so be aware of this option if you do go ahead and buy, as I didn't see this when I was buying.
When we unpacked the bed we noticed the lid of the ottoman did not fit flush with the box. I immediately contacted home furniture direct who responded with sending me a you tube video - telling me how to assemble the bed. I asked if I should be assembling the bed as it looked like it was not built straight. Again - I got the links sent to me, suggesting the problem will be fixed once I have assembled the bed. Unfortunately it didn't. They asked me to send photos, which I did and the response to this was that the problem is that I did not assemble the bed properly. I was given the option of either a refund of £20 good will gesture and I go fix the issue myself or for me to pay another £50 for them to send someone out to have a look. I find their customer service rude and feel so frustrated that my only option to fix this problem is to spend more money. Not a happy customer and would definitely not recommend this company to anyone!

Received my superking bed, it looks beautiful, however it dips in the centre from headboard to footboard. I contacted the company who requested photos which I sent to them. They replied saying they could see nothing wrong so after informing them it definitely dipped as is obvious when sleeping on it, I sent more photos and videos. Heard nothing so I contacted again, they then said 'someone from relevant department will call tomorrow'. No call!! Heard nothing since. I paid £800 for the bed and mattress and expect better service than this.

I ordered a bed from here over a month ago as I was informed there was a 2 week waiting list then shortly after was informed that what they had was damaged stock and I would get the next available so after waiting patiently for the next date and that came and went I had to do all the chancing was then given the main dealers number as had to chase them myself as home furniture direct weren’t interested anymore JOKE finally the day arrives the bed shows up unpack the bed as you would decided it wasn’t for me so I contacted home furnitures direct to arrange collection and they said it was down to me to arrange return transportation and if the product had been opened or unboxed then no refund or exchange could be made even if damaged parts missing anything disgrace of a company with poor customer service there’s better company’s out there so choose wisely

I ordered a recliner chair with built in massage. The chair arrived promptly and i was very happy the chair was very comfortable.
After about 2 weeks every time i reclined the seat or even sat down it made a really loud creaking sound it sounded as if the chair was breaking.
I rang Furniture-direct and spoke to a very friendly and polite young man by the name of Ashley who was very sympathetic and arranged for another chair to be delivered, three days later the chair arrived and so far it has proved to be very comfortable with no squeaking. Thank you very much.(a satisfied customer)

Such a bad costumer service!! Just phoned there to ask about avaibility and the person on the other side of the line was sooooo rude!!! I was nice and kind. I Would never buy from them!

Delighted with my purchase from this company .

Our table arrived yesterday - The boss is quite happy !!!!

Can I have a little faster next time - ths

Just a note to thank furnituredirect. We received the suite of furniture on time as promised. The delivery person was friendly and efficient. When we noted the missing legs for the chair I rang the delivery person and he said they were not in the truck and would contact the office. I rang the office a few minutes later to advise and found that the delivery person had already logged the call. The legs were delivered promptly. Not only have we received a beautiful suite for a great price, I find the real test of a company is how they handle issues when they arise. I am delighted to have found the customer service excellent – friendly, professional and efficient with regular communication and promises kept. I will definitely be a repeat customer in the future. Many thanks.

We bought our new bed over Xmas and it still hadn't arrived in the alotted time.

I rang the company and asked to have an update on the goods and was told send an email and the phone was then slammed down on me.

Sent email was told it will take a while longer.

We then called them again as the bed still hadn't come and was told the bed had been cancelled and again the phone was slammed down.

The company were meant to be 'holding' the monies so I haven't had confirmation this won't be taken.

Awful customer service and awful experience with this company.

IF YOU SEE THIS PLEASE CONFIRM IN WRITING THAT THE ORDER IS CANCELLED AND NO MONIES WILL BE TAKEN!!!!!!

You have my details.

My husband ordered a bed for our new home on the 28th December 2016. We received a confirmation email on the day to say that the order had been placed and that we would receive a call to book in a delivery slot. We waited patiently and heard nothing. My husband called and spoke to someone who fobbed him off by telling him to send an email. We followed instructions and sent the email as requested and waited.
I called and spoke with the same 'polite gentleman' who rudely told me to write another email and slammed down the phone before even attempting to provide an email address........ very helpful!!!!
I have sent two emails since which have been ignored. Today (18th January) I called to ask why my emails had not been responded to, the same man answered and deigned all knowledge of them (convenient), and informed me that he had cancelled our order. There has been no proper explanation or email to explain why. The reason we ordered from this company was because it offered the best prices as a January sale item. He said if we wished to reorder we could do so by placing an order the same way which was online. The item is no longer at the sale price so if we are to reorder we will now face paying full cost. I asked the man if he would honour the sale price we were originally quoted as this was beyond our control. He said no and put the phone down on me. At the very least this company need to brush up on their customer service skills.
I will never attempt to buy from this place again. Its a major concern that they were quick to take my card details and then didn't provide the goods and I can see from the review below mine that it's not the first time this has happened so not such a coincidence. Shame that I have to give such a negative review as I don't believe in ruining the reputation of a business but this could have been avoided if proper attention and care was paid to the customers prepared to buy the products. I will most likely be heading to trading standards myself to ensure nobody pilfers from our credit card details. NOT IMPRESSED. WOULD NOT RECOMMEND

I ordered a home office desk online on 3rd November from Home Furniture Direct UK. I made contact several times to seek confirmation of the expected delivery date and heard nothing further back. In all I have sent about 6 e-mails, 2 online contact forms and left 2 voicemails. I was finally advised that the order/payment was cancelled on 19th November (in response to one of the online contact forms I submitted. As at today, this Company still has a deferred payment sitting on my credit card and I have had to resort to contacting Trading Standards to resolve this. Customer Service is shocking. My advice, go elsewhere - anywhere else!!