hoganhost Bewertungen 

Antwort von hoganhost

2. Mai 2026

We’re sorry to hear about your experience, and we understand how frustrating that must have felt.

However, we’d like to clarify the situation for you and for anyone reading this.

Between April 30 and the following days, our entire support and technical teams were handling a **critical global incident affecting cPanel/WHM servers**, which impacted hosting providers worldwide — not just our platform. This required immediate, full attention to secure systems and restore services.

You can review the official advisory here:
https://support.cpanel.net/hc/en-us/articles/40073787579671-Security-CVE-2026-41940-cPanel-WHM-WP2-Security-Update-04-28-2026

You can also see broader discussions from other affected users and providers here:
https://www.reddit.com/r/cpanel/

During this period, response times were affected because our **senior engineers and technical team were fully engaged in resolving the incident and preventing further impact**. Some responses were handled by junior support staff to acknowledge tickets and keep communication active — not automated or “robot” replies as suggested.

Regarding repeated reminders, those are part of our **automated billing notification system**, which continues to run independently even during incidents. This may have overlapped with your payment confirmation, and we regret any confusion that caused.

We want to assure you that no message is intentionally ignored. The situation at that time was exceptional and required prioritizing system recovery to protect all customers.

We appreciate your patience during that period and remain committed to improving both our communication and response times going forward.

Antwort von hoganhost

1. Mai 2026

We’re sorry to hear that your experience with our support team felt this way that’s never the impression we aim to give.

At the time of your request, our support and technical teams were handling a **large-scale incident affecting multiple servers globally**, caused by a cPanel/WHM security issue. This required immediate, around-the-clock attention to restore services and protect customer data across all affected systems.

For transparency, you can review the official advisory here:
https://support.cpanel.net/hc/en-us/articles/40073787579671-Security-CVE-2026-41940-cPanel-WHM-WP2-Security-Update-04-28-2026

This situation impacted many hosting providers worldwide, not just our platform, and significantly increased support volume while our engineers focused on recovery efforts.

That said, we understand how delays or brief responses can feel frustrating, and we sincerely regret if this came across as insensitive. Our priority during that period was to stabilize services as quickly as possible for all customers.

We truly appreciate your patience during such incidents and remain committed to improving both our response times and communication.

Antwort von hoganhost

1. Mai 2026

We’re genuinely sorry for the frustration this situation has caused we completely understand how critical your website is.

However, we want to clarify for you and anyone reading this that the disruption you experienced was not specific to our platform. This incident is part of a **global issue affecting hosting providers using cPanel/WHM**, caused by a recently disclosed security vulnerability.

You can review the official cPanel advisory here:
https://support.cpanel.net/hc/en-us/articles/40073787579671-Security-CVE-2026-41940-cPanel-WHM-WP2-Security-Update-04-28-2026

There are also ongoing discussions from other affected users and providers here:
https://www.reddit.com/r/cpanel/

Like many providers worldwide, our servers were impacted, and we immediately took action to restore services using the latest available backups. Our team has been working continuously to stabilize and bring all systems back online as quickly as possible.

We understand this has been an inconvenience, and we respect your decision regarding future hosting. That said, it’s important to recognize that this situation was not caused by our infrastructure but by a broader industry-wide issue.

If there’s anything specific still affecting your service, we’re here to help resolve it.

Antwort von hoganhost

1. Mai 2026

We take allegations like this very seriously, and we want to clearly address the concerns raised here for you and anyone reading.

At no point do we “take” or access a customer’s ATM or card details without their direct input. Payment methods are only added to an account when a customer enters them during checkout or when choosing to save a card for future billing. These details are handled through secure, industry-standard payment processors — we do not manually access or store sensitive card information ourselves.

Automatic billing, where enabled, is a common practice across the hosting industry (including other hosting providers) and is designed to ensure services remain active without interruption. This only applies when a payment method has been saved on the account.

It is also important to clarify:

* We do not force customers to use only one payment method
* Customers can remove their saved card or disable auto-renewal at any time from their billing settings
* Charges are generated against active services and corresponding invoices

Regarding refunds, they are handled according to our stated refund policy and service terms, which are available to all customers before purchase.

We strongly reject any suggestion of unauthorized charges or misconduct. If you believe there has been an issue with your account, we encourage you to contact us directly so we can investigate and resolve it transparently.

Antwort von hoganhost

8. Apr. 2026

Thank you for sharing your concerns. We understand how frustrating and worrying unauthorized charges can feel, especially in today’s fast-evolving digital world where technology and online services are constantly advancing.

At our company, we prioritize transparency and user control. We would like to clarify that charges are not made arbitrarily. Any billing on your card is tied specifically to the renewal of an active service, ensuring continuity and preventing service interruption. This process is clearly outlined in our Terms of Service, which we always recommend reviewing before using any online platform.

If you no longer require a service, it is important to request a formal cancellation. Once a service is terminated, no further renewal charges will be applied.

Additionally, you have full control over your payment methods at all times. You can remove your saved card details directly from your dashboard by following this guide:
[https://hoganhost.com.ng/blog/hoganhost/how-to-add-and-remove-a-payment-card-for-auto-renewal-on-hoganhost/](https://hoganhost.com.ng/blog/hoganhost/how-to-add-and-remove-a-payment-card-for-auto-renewal-on-hoganhost/)

We are always here to assist and clarify any concerns you may have. Please feel free to reach out to our support team so we can help resolve this matter promptly.

Antwort von hoganhost

Aktualisiert am 11. Jan. 2026

Hello Solomon,

Thank you very much for your kind words and positive feedback. We’re glad to hear that you enjoyed our support and customer care.

Your satisfaction means a lot to us, and we appreciate you choosing HoganHost. We look forward to continuing to serve you.

Best regards,
HoganHost

Antwort von hoganhost

11. Jan. 2026

Hello Ajibola,

Thank you for your feedback. We would like to clarify the situation accurately for transparency.
You opened a support ticket regarding the domain order, and our team was already engaging you. As a new domain reseller, we requested confirmation on whether the domain registration was a test order so we could determine the appropriate resolution.

To clarify the facts:

. Your HoganHost wallet was funded with ₦16,000
. The domain ordered costs ₦18,189
. The system correctly applied your wallet balance and charged the remaining ₦2,189 to . complete the order
. The domain was successfully registered and activated
. All charges were displayed and confirmed before order completion

Refund Policy
Registered domains are generally non-refundable, in line with industry standards.
However, HoganHost does offer domain refunds under specific conditions, which are clearly outlined here:
https://hoganhost.com.ng/blog/domain/how-to-cancel-a-domain-a-complete-guide/

Despite this, and as a goodwill gesture, we were still willing to review and possibly refund the amount to your wallet if the order was confirmed to be a test registration. Unfortunately, a public negative review was posted before the support process was concluded.

We remain committed to fair resolutions and encourage customers to allow the support process to reach completion before drawing public conclusions.