Hills of Woodford Toyota Bewertungen 

Was looking for an approved used Toyota car and came across Toyota Hills of Woodford. Was served primarily by Usman. From searching for the car, arranging for test drive, and collection, Usman has been very attentive, patient and helpful. Other staff who work there are also friendly. Thank you for your service. I would highly recommend Toyota Hills of Woodford.

Everything was first class. Sorry for delay didn,t realise your email was in junk folder

Ive just purchased another car from Clayton kettley at Hill of Woodford. I couldn’t recommend him enough . So efficient & friendly . I wouldn’t go anywhere else

Yet again, my car’s annual service was superbly handled from my arrival to collecting the car. Warmly welcomed and kept up to date with progress. Special mention of Claire who expertly coordinated matters from start to finish.

Car in for service. Found drop off and pickup ran very smoothly through Claire, who assisted me.

I am very happy with the service. Claire is welcoming and friendly and explains everything clearly.

The service was professional, with accurate information and courtesy. Claire attended to my needs and responded quickly to my enquiries. She was sympathetic to my requirements and polite.

One of the worst experience i have ever had. I ordered brand new factory order car( Toyota chr Design with pan-roof) waited nearly 2 month. Requested to swap for early delivery but it was denied. I was asked to pay £500 more to swap and i asked to cancell the order and refund they simply refused said £500 deposit is non refundable. I keep the order after 1 week i was offered an swap from silver to gray. They said this time they can swap my order to gray if i compromise on my original colour silver but they never mention it will be without pan-roof. When they said swap from silver to gray just an colour change rest will be same them ok.

They swap my car , waited for handover date was sheduled so i planned sale of my current car and eventually sold it. Later they said the car has been delayed by 5 working days (1 week). I was ok just 1 week without car i will manager but when next week come car was again delayed by 1 more week. I had even told & confirm dealership even before i sell my car that i am planning to sell my car and arranging new insurance quotes. I asked for help loan car or courtesy car because i sold my car to line up smooth handover & car got delayed 2 weeks already and i am out of car. They eventually got my new car after 2 weeks .

I was so excited to drive new car that i waited 2 month but i find out that they had completely changed my car they just mention colour change but they never mention that it will be completely without pan-roof. If i know they swapping my car to without pan-roof in would never agree to swap. I refused to accept the car as its not what i ordered.
No sorry nothing for messed up. They simply ask do you want this car or not i said no i ordered pan-roof but its without. I had few minute discussion. They never ask for solution they just said we can get you pan-roof but you will have to wait untill April. i was shocked what??? 2 month thats the solution.

After few minute i asked one of manager if you compensate me i will take the car. They said ok let me check. Came with offer £200 off the service plan i was serious just £200 for messed up and accepting which i didn't ordered. Then i said ok then do it last £300 i will take the car. They simply refused and said take it or leave it. 😡😡😡 I had to spend around £200 just on uber to be there and back fir their mistake.

Same day evening when i went home and start to check alternative optons. i find out thet they had showroom demo 25 plate same car but in white out for sale. I was what?? they had option why they didn't offer solution. Any way i made enqury again out that replacement car. I explain them i have to encounter huge financial loss and would take 25 plate car if they do fair reduction to the car. Their offer was again£200 off the car 😳😡😡. Serous you selling £36k and 27k car and £200 off for goodwill.

I file and official complain to General manager and area manager but the response was straight forward we had offered you the best deal if you not happy with us you cam simply choose another dealership. I said i will reach toyota gb & so on. His respinse was simple do whatever you want .
what the hell this is how you treat your costomer.

The salesperson Andrew Kirby promised the car would be restored to a 'new' standard (Make Good), specifically guaranteeing a professional sandblasting process. Instead, I received a 'hacked' DIY-level result by poor service manager Leigh Massey with poor workmanship jagged 'dog tooth' edges still visible on the alloys.
They charged for a service they never performed. On top of that, they manipulated my service plan dates just to trigger payments prematurely and have ignored a faulty Nextbase 385 dashcam for over a month. Complete lack of integrity.

Mark Graham was friendly and informative throughout the whole buying experience. I would recommend Hills of Woodford Toyota if you are looking for a Toyota.

Claire is very professional and friendly. She answered all my questions thoroughly and double checked that I understood what had been done to the car. The car was in for an MOT and a great job was done by all concerned.

Excellent great experience
I dealt with MARK GRAHAM who made the whole experience fast and easy from trading my gr86 in to picking up my Corolla gr sport he was very informative and answered any question that i asked
I found the whole experience very professional and easy

I was contacted by this Hills of Woodford via email inviting me to get in touch about a potential upgrade, which initially seemed like a great opportunity. I responded promptly and expressed my interest, but unfortunately, I didn’t receive any reply.

The next day, I decided to call and was assured that someone would get back to me. Despite this promise, I never heard anything further. The lack of communication and follow-up was very disappointing, especially considering they initiated the contact in the first place.

As a result, I chose to go to another Toyota dealer, where I received excellent service and secured a very good deal without any hassle within a matter of 2 hours.

Overall, this experience left me feeling that the Hills of Woodford lacks professionalism and proper customer care. If you’re going to reach out to customers, it’s important to follow through.

Terrible customer service. I phoned up to part ex. No phone call back from Clayton or Barrington. This went on for a week!
Their director emailed me after I conplained (Nadie) and told me no one called me back because they couldn't do anything for me! Seriously?????? Hugely disappointing seeing as my family have been buying cars from there for 6 years!

The service from Usman was excellent and I would definitely recommend to anyone who is looking to buy a car.

I had a great experience with Sufi at Toyota Woodford, He was extremely helpful and supportive throughout the whole process. I had actually found the vehicle myself on the Toyota website and mentioned it to Sufi. From there, he took over and made everything much easier.

He carefully checked all the details about the car and made sure it was the right fit for me. He also took the time to ask about my preferences, what I liked, and what car I had used before. It really felt like he listened and understood exactly what I needed.

His professionalism, attention to detail, and willingness to help made the entire experience smooth and stress-free. I would definitely recommend Sufi and Toyota Woodford to anyone looking for excellent customer service and a great car-buying experience.

In the future, if I ever need to change my vehicle, I won’t go to any other car dealers—I will go straight to Sufi. That’s how much I trust both him and Toyota.

Sufi was exceptionally helpful and friendly.

Hills were wholly efficient and helpful. I'd had to cancel my service booking because the car wouldn't start but they moved things to the following day, carrying out the planned service equally comprehensively on the rearranged date as well as diagnosing and advising on the problem that had postponed the original service.
Claire, my Customer Services Advisor for the day, provided regular updates during the service, explaining problems needing both immediate attention and those it would safe to leave to a future service. She explained the cause of the problem causing my car not to start and things I could do myself to prevent it happening again.

Melisa Kose has excellent customer service skills. She was polite, friendly, and professional when dealing with me. I felt very confident in test driving the Toyota C-HR and later purchasing the model I liked. 10 out of 10.

Jaspal Singh N.

Thank you so much Claire for a warm welcome and your professionalism is excellent