Hills of Woodford Toyota Bewertungen 

Claire was very efficient and very helpful

Dealt with David Corpe who was very pleasant and exceptionally helpful. We had a smooth transaction and appreciated the follow up. We are very happy with our upgraded car and would highly recommend customers talk to David for a great overall experience.

Mark Graham was a very friendly and attentive salesman, good at communicating all the technical details and information about service schemes etc. The purchase process was efficient and the car is great. Would use Hills again.

Met David Corpe who helped me choose a car that was suitable for me and my finances, great service

I bought a Toyota Aygo x off David Corpe the whole experience was brilliant he helped me from start to finish to choose the right car he really knows what his talking about his the guy to go to when you want to buy a new car

Another easy purchase from Hill Toyota of Woodford.
Dealing with David Corpe is always stress free. That’s why constantly keep returning!

As a driving instructor that racks up 40k miles a year I regularly change my car and David Corpe is the man I always go to as he’s incredibly reliable and trust worthy. I always have a great experience when changing my car.

Thanks again David for another easy swap.
See you next year!!

Good customer service. Explained everything, kept us informed all the way. Staff were very helpful and courteous. Would recommend Hills of Woodford.

I bring my car here for it's annual service as it's nice and convenient by the tube. The process is super easy, the staff are always helpful and friendly.
Claire Denning was especially helpful and patient with me and explaining the different options I had for getting all the work done on my car.

Super efficient and cordial.

So superbly organized specially this Ms. Claire Danning was really spot on.

Toyota has got a good talent

All the best

Ahmed

Another very poor experience.

This is the only manufacturer service plan I’ve come across that does not include coolant top-ups as part of the service. When I specifically asked them to check the coolant level, I was told it was fine. The reality was that it was very low, and an independent garage has since confirmed that I have a coolant leak which requires repair.

They seem quick to recommend and charge for unnecessary add-ons, yet fail to identify genuine faults that need attention.

Needless to say, I won’t be renewing my service plan with them.

Another easy visit to Hills. Drop-off contract was Claire and she makes it all very easy! Was there when I picked up the car as well. Clearly explained everything. No fuss. No delays. Thanks for making it easy Claire

A poor experience buying another brand new Toyota, this time an Aygo X Hybrid.

Car supplied with wrong number plates, spotted after driving the car home, so could not use the car as illegal plate.

Problems with steering, very heavy and car drifts, not intrested in fixing,

Dash cam fitted in middle passenger view, not intrested in fixing,
Spongy brakes and pedal to the carpet, not intrested in fixing.

Errors with TPWS,

Body work sticky, part of PDI.

Etc

Errors happen, however how they are handled and fixed shows the quality of the company.

So far a response of excuses and apologies, just cherry picking the problems, all talk no action.

Also the additional, service contract and minor damage and type damage, as requested before handover not actioned.

Personally have to step back due to stress and risk of heart failure.

The "Reach Out" is silence and no action and no attempt of addressing the issues, now over a week.

New Sales manager now taken over, sounds positive , however cannot read. Say car is safe as no yellow warning light on.

No attempt of apology for the problems caused.

I purchased a 2023 Toyota C-HR from Hills of Woddford expecting the reassurance and standard of service associated with buying from a main Toyota dealership. Mechanically, the vehicle appears fine so far after several weeks of driving, which is positive.

However, my experience with the cosmetic preparation and after-sales service was disappointing. A number of cosmetic issues identified prior to purchase required repeated follow-up and multiple arrangements for collection and return of the vehicle. Although some improvement work was eventually carried out, the final cosmetic finish still falls below what I would consider a satisfactory and presentable standard for a 3-year-old vehicle purchased from a main dealership.

Communication and coordination during the process were also frustrating at times and caused unnecessary inconvenience. While staff remained polite throughout, I do not feel the matter was handled with the level of professionalism and attention I had reasonably expected. Despite the inconvenience involved, I was left feeling that greater effort could have been made to resolve the matter more appropriately.

I chose to purchase from a main dealership for added confidence in both the vehicle preparation and customer service, but unfortunately the overall experience did not fully meet those expectations.

Exceptional service received, specifically would like to mention Mark who was outstanding with his customer service and knowledge. I left extremely happy with my purchase and even more so with the respect and gratitude shown by Mark. Once again many thanks for his service, would recommend to all.

I’ve always had excellent service from Hills of Woodford. I originally purchased my car from them and recently took it in for a service. The whole experience was straightforward, professional and efficient from start to finish.

Claire was particularly helpful throughout, keeping me informed and ensuring everything ran smoothly. The service was completed on time, and the customer care was excellent. It’s reassuring to receive such consistently good service, and I wouldn’t hesitate to return in the future or recommend Hills of Woodford to others.

Many thanks to Claire and the team.

Happy with the mot, shame about the autopilot on the day.

Claire informed me at every stage of my service and was pleasant, helpful and explained everything clearly.
Wonderful service as ever. Thank you.

We recently purchased a Yaris Cross excel from Hills of Woodford Toyota and had an outstanding experience thanks to Sales assistant Mark Graham
From start to finish he was knowledgeable, patient, and completely transparent about pricing and options. No pressure, no gimmicks just honest advice that helped us choose the right car for our needs and budget.
Mark made the whole process smooth, kept us updated at every stage, and went above and beyond to get everything sorted before collection. Customer service like this is rare. I would recommend Mark to anyone looking for a stress-free car purchase outstanding old style customer service delivered.

Claire has been so helpful and accommodating. Actually all the staff have been lovely. Thank you for your service.

Very poor service! My 10 month old Hilux developed an issue with one of the tailgate damper brackets Bending causing the damper to come off. I asked for it to be replaced under the warranty. The issue was assessed by a qualified technician who deemed that the cause of the issue was damage, even though to damage the bracket would have needed to have taken a heavy force whilst the tailgate was in the open position. I had said that there is no way I could have caused the damage and nothing other than my 2 dogs go in the back of the truck, and I had said that I believe there is an issue with one of the dampers. I also asked for Hills to send the details to Toyota who also apparently said it was damaged and therefore not covered under the warranty! absolutely no way had I damaged this item!! I therefore had the Hilux issue reassessed by Steven Eagell garage in Chelmsford who agreed after assessment that the tailgate dampers and brackets should be replaced under the warranty! Well done to them for listening to the customer and understanding that there was no way I could have caused the issue and in fact the problem was with the dampers, as me the customer had said all along! I won't be using Hills again! from the outset of me taking the vehicle to Hills the service people who looked at the issue said that it would not be covered and did not really want to look for a reason why a 10 month old Hilux would have developed a problem believing a 3rd party had caused the issue!!