Hibbett Sports Bewertungen 593

In the past I have spent lots of money with Hibbett/City Gear. Recently I ordered 2 sweatsuits on January 5th 2025 & then another sweatsuit on January 8th 2025. These particular items were being shipped from their warehouse in Cincinnati Ohio!! It's now January 17th & I haven't received my orders!! I spoke to a customer service representative & a manager & all they can do is tell me that they can send me a refund in 4 to 7 business days after they took my money 4 minutes after I placed my order!! I was a very good customer & they lost me!! I will never buy another item from this company. When I was on the phone with the manager he should've offered me something for my inconvenience!! But he didn't, so I'm done!!

Poor customer service at store 833 Gallup, NM. Associate very unprofessional and had no professionalism to sale any product.

Ordered Nike socks and they left the store security tag on it!

Review for Hibbett Sports

I had a very disappointing experience with Hibbett Sports. I purchased two pairs of tennis shoes, but one pair was never sent. Instead, I received a note saying the shoes were out of stock and that I needed to call to request a credit. I called multiple times, but the credit was never issued. I had to dispute the charge with my credit card company, and they are still working on resolving the issue.

For the second pair of shoes, they were too big for my child, so I returned them. I have confirmation that Hibbett Sports received the return on December 31, 2024. However, as of today, January 7, 2025, I still have not received the credit. When I contacted them, they said I needed to wait additional days, which is unacceptable.

This entire experience has been frustrating and unacceptable. I expected better service and accountability from Hibbett Sports.

Ordered numerous shoes and clothes from Hibbett-not as gifts just purchases thankfully. Ordered sneakers on the 14th shipped on 16th- sat in a hub with no scans from the 18th to the 26th before being picked up by USPS and delivered on the 27th. They don’t tell you upon ordering that they hand off your purchases for last mile (smartpost-google it) to be delivered by USPS so if your item arrives at the hub after the trailer pickup on Saturday it will sit there until the next week when another trailer is picked up from the depot. Im still waiting on a pair of shoes I ordered 12/21 (it’s 1/2) from 12/23-12/30(7 days) no scans sitting in depot since then no scans no idea when it’ll move again.

I’ll never buy an item from them again. $$$ on items shipped and handed off like trash taking weeks at a time to get to me. No thanks

Placed an order and never received it. They wanted me to place an order again to receive the product which I never received. They said they would just refund me instead of trying to make my order right. What a POS company

Quick delivery, half the price as competition, same product. I was worried because the shoes I ordered said "preschool size 3" and I was hoping for a Youth size 3.. I liked the price and was pleasantly surprised that they were actually a youth size 3. My daughter will be excited for her new cheer shoes.

Hibbett Sports has the worst customer service I've ever experienced the competence is so long it cannot even be measured not to mention their customer service centers in another country where everyone sounds kind but they are clueless no one listens and to resolve a problem it's like pulling a tooth it is absolutely nightmarish the type of money that I have spent and spend with this company they should at least have customer service that can do the job and those jobs need to be within the us and not Outsource to someone that doesn't have a clue I'm so frustrated at this point in my situation is they printed the label for my products and didn't put the correct city state and zip code so my package is being returned and all they're telling me to do is wait for a credit in two to three weeks and the package will be returned no one wants to call the Carrier and update my address they don't want to give me any discount to reorder a product that I didn't get because of their own fault it's just a shame and I asked to speak to supervisor that was yesterday we're over 24 hours now and of course I haven't gotten a call their customer service experience sucks

I was about to place an order but decided to read the reviews first. God knows and he is awesome. Let me go ahead and discontinue this purchase. Thank you all for your honest experience with this shop and saving me from the stress. I will not be ordering 🙏🏾

I will never order anything from Hibbett again. They are the worst with delivery time frames and then they just keep changing the dates after the deadline. The customer service representatives are no help. They just repeat the same thing. There is no such thing as one to two day delivery. I ordered something on the third. It was supposed to get to me by the 11th then they changed it to the 14th and I checked today and now my delivery date is the 17th very unprofessional and now I don’t wanna hear anything about holiday season because I get all of my other packages just fine within one to two days Not 14!

Received a box with NO shipping label- no bar code. No anything. Just a plain brown box. I had ordered one pair of Nike dunk lows size 13 men's. I received two pair of tennis shoes size 10.5. Interestingly enough, the packing slip was addressed to a lady in Sarasota, Florida. I immediately called Hibbett's to have a new pair of shoes shipped and these sent back. They could not verify where my package went. Refused to issue a refund and refused to re ship shoes. Imagine the ridiculousness of all of that?! I was told I had to send these random shoes back to Hibbetts get a refund on my order (that's this one was not ). What did that mean for the last who ordered these shoes? How was she to get a refund? Anyway, bc I had all the i formation of the lady who was supposed to get these shoes, I texted her and let her know I had her shoes, hoping she had mine. She did not- BUT two days later she received them and she shipped me mine and I shipped hers. This CITY GEAR-HIBBETTS online is a total farce. DO NOT ORDER ANYTHING.

Very disappointed. I placed an order during Black Friday/Cyber Monday deals and 2 weeks later received an email that my order was cancelled. When I reached out via online chat, I received a very long response as to why and when I tried to reply the agent ended the chat. Very poor customer service but it didn't end there. I called to speak to someone and when I got through, I asked for a supervisor. I was told that the reason my order was cancelled was because it went to review and was "flagged" as a resell. Not knowing entirely what this meant I asked what that meant and the response I got was that he could send me the terms and conditions. I said that all I was asking was how something like this happens and how we could rectify the situation. The supervisor Brian just kept repeating himself saying he could send me the terms and conditions.
I have never in my life experienced anything like this before. I'm offended and disappointed. This has got to be the WORST customer service I ever experienced. All I wanted was shoes for my kids for Christmas and this is what I got instead. I will NEVER order from or tell friends and family to order from this company ever again. It's a shame because they have good products.

This store is garbage, scam, rip off artist. I ordered some pumas from them & they sent me a 3x sweatshirt & refused to give me a refund back. So please don't waste your money on this sorry a** store. I hope your business fails majorly & I hope that people will read this & stop spending money on your sorry a** company

Ordered 2 pair of shoes. 1 was shipped with USPS and the other with FEDEX. The USPS was supposed to be 2 day delivery but is still held up with USPS and has been 9 days since purchase date. I reached out to customer support and spoke with "Vincent Karl B" Today. USPS hasn't updated their status since the 3rd and just keep changing the status daily stating it is late. No updates on where or when. Trying to reach out for some help and to get to 2nd level support. The agent just disconnected me. He wasn't understanding and just simply didn't want to help.

I just wanted a solution since USPS has lost the package. For them to ship me another pair and when I end up getting the old pair to return them. Or simply refund me and let me reorder the same pair.

Nothing was given to me. Since USPS updates daily stating the same thing everyday for 6 days now that it is delayed and will arrive late. That since it updates daily that my 10 day window to file a claim gets pushed back everyday.

This system is flawed and I see why they have such bad reviews.

Customer support doesn't care, they state their services are lacking and disconnect with you when you don't just give in to "wait some more time" solutions..

NEVER AGAIN ORDERING FROM HIBBET SPORTS.

I am having the worst experience ever shopping with them online. Package being delivered too wrong address and basically being treated like I did something wrong when it’s clear it was an error on their end .Definitely my last time

The experience I had at Hibbett left me questioning the legitimacy of the company’s existence. The company should be shut down. The first thing the lady told me when I ordered was that this new stores phone does not work. (First red flag) I ordered sneakers for in-store delivery and never got any correspondence about them regarding shipping, arrival, or otherwise. What followed was a wild goose chase with several visits to the store where they had spent so long to try to refund me I had to leave and come back. It was as if none of the people had been trained to even give a person a refund, even with a receipt and the sneakers sitting right next to them. customer service left me with unanswered questions, generic response emails that lied about what they were doing to remedy the situation, and 3 weeks worth of phone calls just to end up back at the store to finally get a refund. I never leave reviews online and without a doubt this was the worst experience I’ve ever had to endure with a clothing store in my life. I’ll never step foot in one of their stores, and will forever tell anyone I know to never do business with them until the day I grow old. Then when I grow old, I’ll tell my grandchildren bedtime stories so they can pass the message on to the next generation. Terrible!

Spend your money elsewhere! I was charged $8.65 to have a larger size shirt ordered & sent to the store. 4 days later at the store, an Assoc. informed me my merchandise had not arrived; it was en-route so I couldn't get a refund. Another clerk stated it had arrived the day before, yet no email or call was made to me when the larger shirt arrived b/c an Assoc wrote down the incorrect number even tho the correct number was in their system. Very inadequate customer service! Also, store ph no listed on my receipt does not ring. Recommend refresher Customer Service for ALL associates, otherwise within a year or two, this store will close down due to poor customer service!

The hibbett raffles are a HUGE JOKE. I can never seem to win but other people seem to win constantly and consistently. What am i missing? Seems to me that if i dont shop there regularly, i equally dont win raffles. Got it👍🏾👍🏾👍🏾👍🏾

Hire people that want to show customers respect that are coming in the store knowingly going to spend close to $100 for a child's shoes! First of all we were NOT greeted had to go to the counter to ask for service, she had no clue how to measure the child's foot, told me 13 and she actually needed a 12, then sold me boys shoes after I asked if they were girls, she said yes! Manager and she both said yes, when I got home with them clearly said on tag in the shoe it was boys shoes!!!!!!!!!!!!! Now my grandchild likes them and I was clearly mislead and she wants to keep them! I am very upset that these ppl treated me with such disrespect, while they were flirting with one another and didn't have customers on their mind!!!!!!!!
Very awful experience,

received my package today. When I picked it up I realized it was light. I opened the brown package box. When I pulled out the Nike box and opened it, there were NO shoes. I could not believe it. I Called to get my money back but you do not do replacements. So now I have to wait 5-7 business days to see if I can even get my money back. These were for my son for Christmas.