Julia has helped me throughout my application and she couldn't have been more helpful 😃 she explained everything clearly, always had time to answer my million and one questions and helped me comple... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Who would know changing from a sole trader to a Ltd company could create such a headache but thank you to Julia and Laurie they were lovely to deal with and made sure the process was as smooth as po... Mehr ansehen
Unternehmen hat geantwortet
FANTASTIC CUSTOMER SERVICE.!! Abbie was amazing in my recent experience with Hetas. It was surrounding a complex adjustment to an existing registration and I’d spoken to a couple of other peopl... Mehr ansehen
Unternehmen hat geantwortet
I was ‘chasing’ a certificate for my log burner. The chimney sweep gave me a link to HETAS. The help and advice I received was above and beyond what I expected. It transpired my burner was regi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Zertifizierungsstelle
- Verband, Verein oder Organisation
- Schornsteinservice
- Kessel- und Heizungstechnik
- Non-Profit-Organisation
Vom Unternehmen geschrieben
HETAS is the national organisation working for consumer safety and the wider public interest in safe, efficient and environmentally responsible use of biomass and other solid fuels. Our purpose is 'Working together for a cleaner, safer, and more sustainable environment'. Through our website you can search for approved and registered installers, chimney sweeps, retailers, servicing technicians and products ranging from stoves through to biomass boilers. HETAS operates it’s competent person scheme under authorisation from The Ministry of Housing, Communities and Local Government (MHCLG) and overseen by The United Kingdom Accreditation Services (UKAS) under the certification standard BSENISO 17065:2012. HETAS is part of Cleaner Safer Group.
Kontaktinformationen
Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, Vereinigtes Königreich
- 01684 278170
- hello@hetas.co.uk
- hetas.co.uk
4,8
Hervorragend
752 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Really helpful and sorted the problem…
Really helpful and sorted the problem out Thanks Abbie from Shaun
23. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Shaun. It's great to hear Abbie was really helpful and resolved your problem. Please do get in touch again if we can assist you further, we'll be happy to help!
Abbie Bennet
Abbie Bennet, thank you very much for your assistance today. Due to a clerical error, my license to trade had been suspended. After speaking to Abbie, for less than five minutes. She found the issue, and resolved it. Couldn’t have been any more helpful. A rare commodity these days. 👍🏻👍🏻
23. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Carl. We're pleased to hear that Abbie was so helpful in resolving your issue. Please don't hesitate to get in touch again if there's anything further we can assist you with, Abbie and the team will be happy to help!
Company name change
I am in the process of changing my already registered Hetas business to another name. This process is very lengthy considering it is only a change of name. I phoned today and had the pleasure of speaking with Abbie Bennett who was so helpful. In the midst of our call we got cut off and she called me straight back! In our 15 minute call she sorted out my application and made the whole process so much easier! Thank you again!
23. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Angela. It's great to hear that Abbie was so helpful whilst assisting with your enquiry. We've passed your feedback on to her! Please do get in touch again if you have any further questions, Abbie and the team will be happy to help.
Tracy helped enormously
Tracy helped enormously. Very professional and impartial. Could not have succeeded without her.
21. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Phil. We're pleased to hear that Tracy helped out enormously with your enquiry. Please do get in touch again if we can assist you further, the team will be happy to help!
Thank you Julia for all your help…
Thank you Julia for all your help regarding my registration for both installing and sweeping stoves.
21. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for taking the time to review HETAS. We're pleased to hear that Julia helped you during the registration process. We've passed your feedback on to her directly! Please do get in touch again if we can assist you any further, Julia and the team will be happy to help!
Professional & Courteous
Timely, polite, clear and prompt.
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for taking the time to review us, Shaun! We're pleased to hear you received a timely, polite, clear and prompt response to your enquiry. Please get in touch if you need anything further from us; we will be happy to help.
I have dealt with Breeze on a couple of…
I have dealt with Breeze on a couple of occasions now - I have found her to be most helpful, knowledgeable and extremely diligent.
14. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Amy. It's positive to hear that Breeze has been most helpful, knowledgeable, and extremely diligent in the support she has provided you. Please don't hesitate to get in touch again if you have any further questions. Breeze and the team will be happy to help.
I needed a copy of our HETAS…
I needed a copy of our HETAS certificate - service was excellent and very fast
14. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Danielle. It's great to hear that our team provided you with excellent and very fast service. Please do get in touch again if we can help you out any further.
Excellent service
Excellent service - our query was promptly answered and resolved.
14. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Angela. It's great to hear that our team provided you with an excellent service. Please do get in touch again if we can help you out any further.
Great communication from Julia
Great communication from Julia. Very helpful with everything. Thankyou
11. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Jon. It's great to hear Julia has provided great communication and been helpful with everything. Please do get in touch again if we can help you out any further.
Helpful Chandler, my hero!
Yesterday l spent a long time trying to organise a replacement certificate of compliance for my log burner instillation. My family also tried but it became impossible, with the eventual message being that thete was no certificate available for the information given. My star rating is not for this experience but for the delightful Chandler Mitchell who managed to swiftly locate my details and sent a pdf immediately. This was through a person to person call, which I had tried earlier but was directed back to the online method. He saved the day for me, quite honestly,with his calm, friendly and reassuring manner. He is an asset to your team with his kind and professional manner. Thanks again Chandler, you are a star.
9. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Lynne. We're sorry to hear you had difficulty with our online certificate purchase system, but we're pleased to hear that Chandler was able to resolve this for you and send you your certificate. We have passed your feedback on to him directly. Please do get in touch again if we can help you out any further.
Enquiry regarding HETAS registered company and HETAS certification
Fast, efficient response to enquiryand attention to detail.
8. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, William. It's great to hear that our team provided you with a fast and efficient response to your enquiry. Please do get in touch again if we can help you out any further.
Great Service from HETAS
Chandler was helpful and efficient and dealt with my request quickly..what more could you possible want??
2. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Andy. It's great to hear that Chandler was helpful and efficient. Please don't hesitate to get in touch again if you have any further questions, Chandler and the team will be happy to help.
Helpful customer service
I spoke to Breeze over the live chat feature when I needed to check the status of our HETAS certificates, he was extremely helpful, went above and beyond to support me by even providing a PDF copy via email before they were posted out. Thank you so much.
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Jo. It's really positive to hear that Breeze went above and beyond to support with your enquiry. Please don't hesitate to get in touch again if you have any further questions, Breeze and the team will be happy to help.
Very quick response
Very quick response. Very efficient.
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Lauren. It's great to hear our team responded to your enquiry very quickly. Please don't hesitate to get in touch again if we can assist you any further.
E mailed because I had not received…
E mailed because I had not received certificate and they got back very quick with the copy I requested
Thank you
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for taking the time to review HETAS, Phillip. We're pleased to hear that our team responded to your enquiry very quickly. Please don't hesitate to get in touch again if you have any further questions, we'll be happy to help.
Excellent service
Excellent service. Prompt reply and addressed my issue immediately resolving the problem. Very rare to experience such exceptional customer service
30. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for taking the time to review HETAS. We're pleased to hear that you received excellent service from our team and they resolved your problem promptly. Please don't hesitate to get in touch again if we can help you out any further.
Breeze Creter was very helpful and a…
Breeze Creter was very helpful and a credit to HETAS thanks
30. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS. It's positive to hear that Breeze was very helpful whilst assisting with your enquiry. Please don't hesitate to get in touch again if you have any further questions, Breeze and the team will be happy to help.
Very professional and curtious.
30. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Levi. It's great to hear our team were very professional whilst assisting you. Please don't hesitate to get in touch again if you have any further questions.
Certificates of Compliance
Hadn't received my Certificates of Compliance via post so I contacted HETAS via Live Chat. The agent was very helpful and emailed my Certificates of Compliance (pdf format), during the chat. I needed the Certificates to submit to Local Authority Building Control as part of the new build signoff process.
The HETAS agent also confirmed that you can confirm that a certificate has been filed by doing a search on their website (which I also confirmed to be the case whilst on the chat).
26. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Tim. It's great to hear about your positive experience using the live chat feature on our website. If you have any further questions, please don't hesitate to get in touch again, the team will be happy to help!
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