Julia has helped me throughout my application and she couldn't have been more helpful 😃 she explained everything clearly, always had time to answer my million and one questions and helped me comple... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Who would know changing from a sole trader to a Ltd company could create such a headache but thank you to Julia and Laurie they were lovely to deal with and made sure the process was as smooth as po... Mehr ansehen
Unternehmen hat geantwortet
FANTASTIC CUSTOMER SERVICE.!! Abbie was amazing in my recent experience with Hetas. It was surrounding a complex adjustment to an existing registration and I’d spoken to a couple of other peopl... Mehr ansehen
Unternehmen hat geantwortet
I was ‘chasing’ a certificate for my log burner. The chimney sweep gave me a link to HETAS. The help and advice I received was above and beyond what I expected. It transpired my burner was regi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Zertifizierungsstelle
- Verband, Verein oder Organisation
- Schornsteinservice
- Kessel- und Heizungstechnik
- Non-Profit-Organisation
Vom Unternehmen geschrieben
HETAS is the national organisation working for consumer safety and the wider public interest in safe, efficient and environmentally responsible use of biomass and other solid fuels. Our purpose is 'Working together for a cleaner, safer, and more sustainable environment'. Through our website you can search for approved and registered installers, chimney sweeps, retailers, servicing technicians and products ranging from stoves through to biomass boilers. HETAS operates it’s competent person scheme under authorisation from The Ministry of Housing, Communities and Local Government (MHCLG) and overseen by The United Kingdom Accreditation Services (UKAS) under the certification standard BSENISO 17065:2012. HETAS is part of Cleaner Safer Group.
Kontaktinformationen
Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, Vereinigtes Königreich
- 01684 278170
- hello@hetas.co.uk
- hetas.co.uk
4,8
Hervorragend
752 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Super quick and helpful responses.
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Kim. We're pleased to hear that our team were quick and helpful with their responses to your enquiry. Please don't hesitate to get in touch again if you have any further questions, the team will be happy to help.
Julia has been so patient and helpful…
Julia has been so patient and helpful with my application thank you
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Damien. We're pleased to hear that Julia was patient and helpful whilst assisting with your application. Please don't hesitate to get in touch again if you have any further questions, Julia and the team will be happy to help.
Very helpful staff…
Each person I spoke to was kind and helpful in guiding me through my HETAS compliance certification.
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Kathy. We're pleased to hear that our team were kind and helpful whilst assisting with your enquiry regarding your certificate of compliance. Please don't hesitate to get in touch again if you have any further questions, the team will be happy to help.
Very responsive
Very responsive, quick and efficient service when requesting a replacement certificate. Thank you
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Sarah. We're pleased to hear that our team were very responsive and efficient whilst assisting with your enquiry. Please don't hesitate to get in touch again if you have any further questions, we'll be happy to help.
Very helpful.
Tracy at Hetas was very helpful and always available to help with questions we had.
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Anne. We're pleased to hear that Tracy was very helpful in resolving your query. Please don't hesitate to get in touch again if you have any further questions, Tracy and the team will be happy to help.
Easy speedy
Fearing a convoluted and bureaucratic process - Breeze answered the phone and my query super quickly and efficiently. The fear was entirely misplaced.
Breeze has helped me push my house sale along.
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS. We're pleased to hear that Breeze helped resolve your enquiry quickly and efficiently. Please do get in touch again if you need any further assistance, we'll be happy to help!
Needed a compiance document urgently…
Needed a compiance document urgently for house sale, sorted within days with minimum fuss!
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, John. We're pleased to hear that our team provided the document you needed with minimum fuss. Please do get in touch again if we can assist you any further, we'll be happy to help.
Excellent assistance from the Senior Schemes Officer
We were struggling to register 3 new technicians as we are approved by some European boiler manufacturers to train our own engineers in the absence of English language training courses currently being offered by the manufacturers, which means the certification is different to that normally submitted. Billie Calland got involved and turned around the registrations in a matter of days. Thank you Billie.
5. August 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for taking the time to review HETAS, Angie. It's really positive to hear that Billie helped resolve your enquiry and got your registration processed promptly! Please do get in touch again if we can assist you further, Billie and the team will be happy to help!
Certificate of compliance…
I needed my certificate of compliance for building regulations, I hadn’t a record of receiving it, the team helped me out and now I have the documents I need. Thank you
26. August 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Ted. It's great to hear that our team helped with your enquiry and provided you with the documents needed. Please do get in touch again if you have any further questions, the team will be happy to help!
Registering a new engineer
Billie was very helpful and made the process nice and easy to register our new engineer
26. August 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Tim. It's positive to hear that Billie was very helpful whilst assisting you! Please do get in touch again if we can help you out any further, Billie and the team will be happy to help.
Really helpful staff -
On both occasions when I contacted HEATAS (Tracey and Chandler) they were extremely helpful and resolved the issue. Its so nice and easy to deal with actual people rather than an online chatbot or email - they immediately understood the issue and dealt with it efficiently
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for taking the time to review HETAS. We're pleased to hear that Tracy and Chandler were extremely helpful in resolving your issue. Please don't hesitate to get in touch again if we can help you out any further, the team will be happy to help!
Julie is a superstar
I am the director of a new company who required guidance from Hetas. My point of contact was Julie and she has been fantastic. She has helped me every step of the way and replied quickly to any questions that I had. 5 stars from me and I look forward to having a long working relationship with Hetas.
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for taking the time to review HETAS. It's great to hear that Julia has been fantastic whilst assisting you and has consistently replied quickly to your questions. Please don't hesitate to get in touch again if you have any further questions, Julia and the team will be happy to help!
Chandler was extremely helpful and…
Chandler was extremely helpful and efficient. Fantastic service.
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Allison. We're so pleased to hear that Chandler was extremely helpful and efficient whilst assisting you. Please don't hesitate to get in touch again if you have any further questions, we'll be happy to help!
I have recently been on training…
I have recently been on training courses through Hetas to gain qualifications in Solid Fuel Installations and Sweeping and Serving appliances
The training was first class and done at a speed which was great for all in the class.
After my training Julia from Hetas contacted me to help with my registration and she was very helpful and understanding what was needed from me and was very patient whilst I gathered everything.
I would like to say a big thank you to Julia and Hetas as I am looking forward to starting my new career
11. August 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Michael. We're pleased to hear that your HETAS Training course was great, and that afterwards, Julia was very helpful and patient whilst assisting you with our registration process. We've passed your feedback on to her and the team! Please do get in touch if we can assist you further, we'll be happy to help!
Really swift response
Really swift response. Very helpful
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Hilary. It's positive to hear that you received a swift response to your enquiry and our team were very helpful! Please don't hesitate to get in touch again if you have any further questions, our team will be happy to help.
Dealt with my query very promptly and…
Dealt with my query very promptly and efficiently.
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Ann. It's great to hear that your enquiry was dealt with very promptly and efficiently! Please do get in touch again if we can assist you any further, the team will be happy to help.
Prompt handling of complaint
My complaint was dealt with promptly and efficiently. Everything is fine by email.
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Clare. It's good to hear that your complaint was dealt with promptly and efficiently. Please do get in touch again if we can assist you any further, the team will be happy to help.
Real person
Real person. Real informed helpful person. Thanks Breeze
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Tom. We're pleased to hear that Breeze was helpful whilst assisting you. Please do get in touch again if you have any further questions, Breeze and the team will be happy to help.
Jake handled my request promptly and…
Jake handled my request promptly and efficiently. Thank you! Far better than the usual.
30. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Darren. It's great to hear that Jake handled your request promptly and efficiently! Please don't hesitate to get in touch again if we can assist you any further, the team will be happy to help.
jake was very easy to deal with very…
jake was very easy to deal with very clear in what he needed from us no dramas and we got there in the end many thanks jake for sorting our issue out ,carl clayton king william fireplaces
25. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von HETAS
Thank you for reviewing HETAS, Carl. It's great to hear that Jake was easy to deal with and resolved your issue. Please do get in touch again if we can help you out any further!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.