Kaiwan was excellent, quick and efficient and they both knew what they were doing. We finished half an hour early and everything was completely taken care of. Highly recommend.
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Das sagen Bewerter
Hello Vans (Adam and his colleague) Arrived early , were super friendly and professional. They helped make our moving day ! Highly recommend
Fantastic service from two lovely young men, Hamza and Shaheed. They packed and unpacked everything with genuine care and did a great job. Definitely the best men and van team I've ever had the ple... Mehr ansehen
Unternehmen hat geantwortet
We needed a van and 2 men at the last minute to do a house move as the date had been moved and the removal company couldn't do that date. The crew rang the night before to confirm and turned up ontime... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Hello Vans is a reputable and reliable nationwide moving services provider, offering a wide range of services to cater to the diverse needs of its customers. With a fleet of over 150 movers, man with a van and handyman services, we have the resources and experience to handle any move, no matter how complex. As part of the Hello Vans family, we have three distinct services that make us stand out from the crowd. Hello Handy is a dedicated handyman service that provides expert assistance with furniture assembly, dismantling, mounting, and hanging. Our team of professional handymen is equipped with the necessary tools and expertise to handle any job efficiently and with a high level of attention to detail. Hello Movers, on the other hand, provides reliable and efficient moving services. Our team of expert movers is trained to handle everything from packing to transportation and unpacking, ensuring that our clients' belongings are moved safely and efficiently. We take great pride in providing our customers with a stress-free moving experience and ensuring their complete satisfaction. As the parent company, Hello Vans is the go-to destination for anyone looking to compare multiple moving providers and book online. Our website offers a user-friendly interface where customers can compare quotes from multiple providers and book the one that best meets their needs. Our easy-to-use platform and friendly customer service team make the booking process quick and hassle-free. At Hello Vans, we are committed to providing our customers with high-quality services that meet their unique needs. We help hundreds of customers with their moving needs every month and take pride in our ability to consistently exceed their expectations. With a focus on exceptional customer service and attention to detail, we are the ideal partner for anyone looking to make their move as smooth and stress-free as possible.
Kontaktinformationen
46 Harvey House, TW8 0DJ, Brentford, Vereinigtes Königreich
- 020 3633 8267
- info@hellovans.com
- hellovans.com
4,6
Hervorragend
1549 Bewertungen
Hat 79 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great service
Great service! Friendly and efficient
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you for your feedback! We’re glad to hear you found our service friendly and efficient. We really appreciate you choosing us.
Great and efficient customer service
Great and efficient customer service, always quick to respond to queries and sending updated quotes for a moving van service. Very good with email updates as well, keeping the customer in the loop. I was moving houses using a luton van, and Mehdi and his team were very helpful, assisting throughout the whole process on the day. Really happy with the whole experience, and would also mention that prices are really good, given the move to a different town.
6. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you for your detailed and positive review! We’re delighted to hear that Mehdi and his team provided helpful and efficient support throughout your move, and that our communication and pricing met your expectations. It’s wonderful to know the whole experience was smooth and stress-free, and we truly appreciate your kind words.
Kaiwan group
Excellent experience with Kaiwan group. Friendly movers, quick and efficient service, and everything arrived safely. Booking was easy. Highly recommend!
14. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you for your review! We’re glad to hear that Kaiwan and the team made your move smooth, efficient, and safe. We really appreciate your recommendation and support!
Mehdi and his team
Mehdi and his team were brilliant at helping me move today, they worked quick but still with care. Would recommend.
13. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you for your feedback! We’re delighted to hear that Mehdi and his team worked efficiently while taking great care with your belongings. We really appreciate your recommendation!
Top and beyond service
I had the pleasure of having Ali help me with the move today. He arrived early, very polite and honestly went beyond and above with his service.
It’s fastest and most efficient move I have ever personally have. We were fully loaded and ready to move within 20 min. As we arrived to the next location he insisted on helping carrying my heavy items, even tho I said I would personally take them.
If I could give 6/5 stars I would.
13. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you so much for your fantastic feedback! We’re thrilled to hear that Ali went above and beyond to make your move fast, efficient, and stress-free. We’ll be sure to pass on your kind words—he’ll be delighted to hear them. Your 6/5 stars would definitely be well-deserved!
Farid was very helpful and…
Farid was very helpful and accommodating. Very quick and efficient.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you for your feedback! We’re glad to hear that Farid was helpful, accommodating, and efficient. We really appreciate you sharing your experience.
Adam and mate so very helpful
Adam and mate so very helpful, careful with belongings too, couldn’t do enough to help the move run as smoothly as possible
29. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you for your kind words! We’re delighted to hear that Adam and his colleague were so helpful and careful, making your move run smoothly. We truly appreciate your feedback.
Adam provided a commendable service
Adam was smart, quick and efficient, he was time conscious and moved our belongings with great care. I would highly recommend Hello Vans.
30. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you for your review! We’re thrilled to hear that Adam was efficient, careful, and mindful of your time. Your recommendation means a lot to us!
Super efficient service
Super efficient service, arrived on time and got the job done quickly!!
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you for your feedback! We’re glad to hear the team was punctual and efficient, getting the job done quickly. We really appreciate you sharing your experience.
The delivery service
The delivery service, driver and mate were great, however i was charged for an extra 2 hours when it was only one which wasn't the greatest.
6. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you for your feedback. We’re glad to hear the driver and mate provided great service. We’re sorry for any confusion regarding the extra charge and appreciate you bringing this to our attention—it’s something we’ll review to prevent issues in the future.
Ali and his colleague were great
Ali and his colleague were great! They were very careful with my belongings and did a wonderful job. I would definitely use their service again and can definitely recommend.
29. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you for your kind review! We’re delighted to hear that Ali and his colleague handled your belongings with care and provided a wonderful service. We truly appreciate your recommendation and look forward to helping you again in the future.
John was a true legend
John was a true legend. He helped so much. Massive thank you to him
29. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you for your fantastic feedback! We’re thrilled to hear that John went above and beyond to help—you’ll be sure to make his day by passing this on. Massive thanks from us too!
Ali was great
The mover assigned to me was Ali, who was extremely helpful and courteous. While it was a small job, he was very quick, had all the necessary equipment, and got it done in no time.
30. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you for your review! We’re glad to hear that Ali was helpful, courteous, and well-equipped, making your move quick and smooth. We really appreciate you sharing your experience.
The driver man is very good to think…
The driver man is very good to think about how we can save the time and he is efficient. I will order the service again if I need it again.
30. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you for your feedback! We’re pleased to hear that the driver was efficient and mindful of saving time. We’d be happy to assist you again whenever you need our service.
Moving
Had a great experience moving with Farid. He was timely and efficient, moving all the boxes himself as I had an injury at the time. Would definitely recommend
30. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you for your kind review! We’re glad to hear Farid made your move smooth and efficient, especially while helping out with your injury. We truly appreciate your recommendation!
AVOID at all cost
My experience with this company has been absolutely unacceptable from start to finish.
The team smashed my shelf on the street before even bringing it inside. Instead of taking responsibility or informing me, they tried to assemble the furniture using tape — yes, tape — as if that was an acceptable solution. The photos I have speak for themselves.
Every piece of furniture was treated with shocking lack of care, and the overall workmanship was far below any reasonable standard.
To make matters worse, they did not reply to my email for more than two weeks, and then had the audacity to hide behind a “36-hour policy” to avoid dealing with the issue. The team on site told me they would “report it,” but nothing was done. They refused to give me a refund, and claimed they operated “to standard.”
If this is their standard, then I strongly advise you not to hire them.
Completely unprofessional company with no accountability. I never leave bad reviews, but people deserve to know what they’re getting into.
27. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
We’re very sorry to hear about your experience and sincerely apologise for the distress this caused. What you’ve described falls far short of the standard of service we aim to provide, and we take feedback like yours very seriously.
We understand your frustration regarding the damage to your furniture and the delay in our response. Our team is expected to handle all items carefully and address any issues promptly, and it’s clear we didn’t meet that expectation in your case. Your concerns regarding accountability and communication are being reviewed internally to ensure this does not happen again.
If you’re willing, we would like to discuss this further to understand exactly what happened and see if we can find a way to make this right. Please contact us directly at [your contact email/phone], and we will prioritise your case. Your feedback is invaluable in helping us improve our processes.
We had a bit of a nightmare, wouldn’t recommend.
We had a bit of a nightmare - albeit the job was done within the hours we paid for, but we were off to a rocky start.
Called at 9:30 to tell me they were here, went outside, they were on a different street. When I told them where they needed to be, they argued til they were blue in the face that they’d be fined (even though I live here and I’d had millions of cars drive down that same street).
The van driver told me to transfer him the money for the fine that he didn’t have, pulling out his own personal bank card - no way am I sending this guy money on top of what I’ve already paid. I spoke to the company who confirmed I’d get a refund if no ticket was issud, but still, dodgy!!!
They then proceeded to move us as slow as humanly possible, one box at a time, barely being able to lift very average boxes. It took what seemed like an age but we finally got there, and at the other end, everything went smoothly, mainly becaue me and my partner did all the heavy lifting ourselves.
I wouldn’t recommend. Faisal moved us.
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
We’re very sorry to hear about your experience and appreciate you taking the time to share it. It’s clear that the service you received did not meet the standard we aim to provide, and we sincerely apologise for the frustration caused.
We take your concerns about communication, the mix-up on arrival, and the discussion about fines very seriously. It’s never acceptable for a customer to feel pressured in this way, and we will review this internally to ensure it doesn’t happen again.
Regarding the pace of the move and handling of boxes, we’re sorry it felt slow and that you had to do much of the heavy lifting yourself. This feedback will be shared with the team to improve training and efficiency for future jobs.
We understand your disappointment and would like the opportunity to address your concerns further. Please reach out to us directly at [your contact email/phone], so we can discuss this and see how we can make things right.
Ali & his Team of Movers
Ali and his team arrived on time and were very pleasant. We were situated on the 2nd floor apartment block without a lift, They got straight into the task and had the Luton van loaded within the hour. Ali and his team are good hard working guys willing to assist in any task, I know I would recommend hello vans to anyone needing a moving company.
Thank you Ali.
Tony 🤩
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you so much for your fantastic review, Tony! We’re thrilled to hear that Ali and his team worked hard and efficiently, even with a 2nd-floor apartment. Your recommendation means a lot, and we’ll be sure to pass on your thanks to Ali and the team—they’ll be delighted!
Farid and the whole crew were awesome
Farid and the whole crew were awesome. Disassembled, moved, and reassembled everything on time!
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
Thank you for your great feedback! We’re delighted to hear that Farid and the team handled everything efficiently, from disassembly to reassembly, and kept to the schedule. We really appreciate you sharing your experience!
Dodgy, unreliable.
On 2 occasions the driver was a no show. The first time they answered my call and sent a new driver. The second time I was simply left stranded, no one answered my calls and I had to take multiple Ubers to move my stuff.
To make things even worse, I have been asking for a refund on my deposit and I am yet to receive one. They simply ignore my emails. I would avoid using this company.
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von Hello Vans
We’re very sorry to hear about your experience and sincerely apologise for the frustration caused. Not showing up and failing to respond to calls or emails is completely unacceptable, and this is not the standard of service we aim to provide.
Your concerns regarding the missed appointments and the refund delay are being taken seriously, and we will investigate this matter immediately. Please contact us directly at [your contact email/phone] so we can prioritise resolving your refund and address the issues you faced. Your feedback is crucial in helping us improve and ensure this does not happen again.
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