HattonGardenJeweller Bewertungen 

Do not trust this jeweler to care for anything that has personal value to you. Poor professionalism and utter lack of accountability.

On December 15 I brought an heirloom gold and sapphire necklace that had belonged to my grandmother to Hatten Garden Jewelers to have the chain repaired. The team accepted the repair and took full payment for the job.

I took a photo of the receipt for safekeeping, which had been an acceptable proxy when I picked up several completed repairs in 2019.

Due to a tragic loss in my family (my dad recently died of a sudden cardiac arrest at 57), I was away from London in the US longer than expected to make funeral arrangements. Due to these unforeseen circumstances I was not able to return to the shop until February to collect the item.

Leaving the shop just now, I’m shocked at how my case was handled. The team LOST the piece of jewelry that they had been tasked to repair. Instead of apologizing or making amends, the owner insisted it was my fault that I could not produce the paper receipt. The only explanation he could provide is that someone likely stole my receipt and picked up the necklace without my knowledge in the months while I was away.

It became clear that his team have no record keeping mechanism to track whether an order has been completed or delivered apart from whether that piece of jewelry is - or is not - in a certain shoebox in the center of their studio. They also have no check in place to make sure that the person who is picking up the jewelry is who they say they are. When I suggested that perhaps for high value items like this one it would be appropriate for them to verify a form of identification before handing it over, I was scoffed at and told that my receipt is the only “binding contract needed between them as a business and me as a customer”. It’s worth noting that the receipt itself has no information or guiding instructions about the terms of this supposed “binding contract”.

Looking at his watch, the owner then criticized me for waiting so long to come back. In response to my explanation of why it took longer for me to return than initially expected, cruelly, the owner responded “everyone’s parents die. Thats not my problem”.

Im in tears at this point, crying openly in front of the owner, who refuses to offer any gesture of kindness. He continues to insist that I am at fault for the disappearance of the necklace. That without the paper version of the receipt he has no obligation to me.

I am well aware that mistakes happen. I myself am fallible and am the first to admit that. What I find unforgivable about my experience today is not the fact that a piece of jewelry that my family holds dear was lost. What is truly disappointing was the lack of compassion or humanity that was extended to me at a moment of grief, when this jeweler, in fact, was in the wrong.

Vincent was genuine and a lovely man. He took time to discuss the ring and diamond we were looking for. He has made my fiancé very happy with her beautiful ring exactly how she wanted it. Can’t recommend Vincent enough! He was a great find and will be going back for our wedding bands! Riz and Kat xxx

My wife’s engagement ring lost its ruby and I took it to Vincent and his team. They refitted a beautiful ruby and refurbished the ring. It’s looks amazing. I don’t think I’ve ever had such good service, very personal. I cannot recommend Vincent and his team at Hatton Garden Jeweller enough.

The whole experience with Vincent was excellent - from chatting through ideas and desiging the ring to picking the diamonds and the final product. We needed the band to be amended slightly for size and width and he turned this round on the same day - couldn't ask for better service and look forward to going back to pick the wedding bands!

Fantastic service from Vincent. Great person to deal with and made the process of getting an engagement ring very easy. We shall be back for our wedding bands in the future. J&M

I needed an engagement ring to propose to my [now] fiancé and with quite a niche idea for what I wanted I knew I needed to come to Hatton Garden. With so many jewellers in the area however it was hard to know where to start, after visiting a couple of jewellers and not feeling comfortable that they could either achieve what I was after, or that it was a reasonable price (and in one case slight concern over leaving the family diamond with them) I discovered Vincent at Hatton Garden Jeweller and all my problems swiftly disappeared. Vincent made me feel at home and talked me through the process, answering the many questions I had and helped me with designing the bespoke piece I had in mind - using the CAD to give me two options and advising on which may be best to go with. Once the design was set, the piece was finished in good time and looks spectacular and just as I had imagined. Initially the band was quite small and Vincent resized it for me free of charge before the big day, and resized it again after the big day to make it slightly smaller to fit on my fiancés finger perfectly - again free of charge. Would highly recommend visiting Hatton Garden Jeweller if you’re stuck for where to start when looking for a jeweller in Hatton Garden. We’ll certainly be heading back there for our wedding bands!

Amazing jeweller who takes great care and passion not only on the jewellery but the customer too - even delivering the engagement ring to the savoy hotel on the day in secret :)
I won’t use anyone else

I have been a customer of Vince and his incredible team for a number of years.
I have found him incredibly talented trustworthy and extremely helpful in all aspects of jewellery design and manufacturing. He has maintained professional integrity in all my business transactions. I have no problem in recommending him and his team to anyone.
Continue the good work and thank you.

I was recommended by a friend to ask Vince for his assistance, when I wanted a special ring designed and made for my Wife.
Our initial experience of us visiting Vince at his workshop in Hatton Garden, immediately confirmed to us we had chose an expert jeweller to design the ring and we certainly wasn’t disappointed with the final result, being within budget and on time and made to the highest quality.

We would highly recommend Vince’s services to anyone, who is looking to have a bespoke piece of jewellery made for a very special person, as neither of you will be disappointed with the result.

Thank you Vince, my wife’s face is a picture, ever time she puts her ring onto her finger

Sincerely,

David & Caroline

Vincent is great. Really really great. He listened to what I wanted and delivered the most perfect ring. He worked to our budget and did everything he could to make picking and buying a ring a positive experience. An experience to remember. Thank you Vincent.

I wish I could go here more often,unfortunately,jewellery is not something I buy every week….but,whenever I need an item re-designed ,altered ,polished or fixed etc.,at a very fair price,this is the only address that enters my mind.,..a more friendly,pleasant and professional atmosphere would be difficult to find ,all underpinned by the charismatic Vincent and his team.
I took in 2 ‘Cartier Trinity Bracelets’ that I wanted altering from customary black cord to a double gold link chain with an easy to manage fastener …it looks just fabulous…better than I imagined ..and my wife is understandably thrilled with her new gift.
So..a big Thankyou to all at Hatton Garden Jeweller .

Since meeting Vincent last April I have had 5 separate pieces made including: an engagement ring, two wedding bands (successful proposal in the bag), and two different (but equally excellent) diamond necklaces.

Vincent has been on hand to offer expert advice and patient guidance throughout each purchase. His tolerance of my extreme disorganisation has also been warmly received as I almost always needed everything made extremely quickly, which he was always happy to help with.

I've recommended him to pretty much everyone I know who wants to buy some beautifully made jewellery and even some who had no plans to do so.

The world of diamond purchasing can be a daunting place but Vincent made it (almost too) easy and enjoyable.

As with a number of Reviewers below, we wanted our wedding/engagement rings handmade in Hatton Garden, but simply did not know who to trust or where to start. Having read a significant number of jeweller reviews from across quite a few UK Feedback websites, the name Vincent Loveland and his "Hatton Garden Jeweller" company kept coming up, in a highly positive fashion. On that basis, we approached Vincent to make the rings for us. Vincent and his Team did not disappoint. They were helpful, patient, incredibly supportive and the quality of their work was First Class. If ever we have any further need for bespoke jewelry, we no longer need to search. We will go straight back to the Hatton Garden Jeweller, as we 100% know that we will be well looked after and get an exceptional level of service from Vincent and his Team. Very Strong Recommendation.

Having looked far and wide in Hatton garden for a jeweller, I came across Vincent and from the word go he was extremely personable and so helpful and his pricing and product was by far the best! Thank you Vincent! Would highly recommend. Thank you! Anthony.

We had a great experience with Vincent and his team - was very personal and felt very special. Would definitely recommend and we are delighted with the finished product.

Vincent looked after us both for the purchase of an engagement ring and the purchase of our wedding rings.

Vincent was very knowledgeable friendly and helpful throughout the process and delivered great rings at great prices

Would thoroughly recommend using Hatton Garden Jeweller

5/5 Vince and team were spectacular. Attentive and very helpful. We purchased both the engagement ring and wedding bands from Vince. Reasonably priced. I would recommend to a friend.

After being recommended to visiting Vincent at the Hatton Garden jeweller couldn't recommend enough that you visit him and his team if you're thinking of asking that big important question to a loved one.

5⭐ Service
5⭐ Quality
5⭐ friendly advice

Vincent Loveland and the team at Hatton Garden Jeweller are amazing. I have made 4 purchases with them since 2019 (an engagement ring, two wedding bands, a bracelet) and they have also performed extensive repair work on a very old sapphire engagement ring that belonged to my partner's grandmother. Vincent has also offered various free services alongside these purchases which has been much appreciated and saved hundreds of pounds compared to going elsewhere.

In every case, we have been blown away by the quality of the product and the service & price for each has been incredible. Vincent is so personable and friendly, and the prices are far cheaper than any other quote I got from Hatton Garden (and I literally spend an entire weekend getting quotes from pretty much every store).

Hatton Garden Jeweller do not have a storefront - instead, appointments can be made via their website or by email/phone. The lack of a storefront allows them to save a significant amount on overheads and as a result, the prices are much lower than anywhere else. However, even compared to the other similar businesses in Hatton Garden, Vincent consistently came in at the cheapest price.

This is my first review on here which I hope reflects how happy I am with this service.

Excellent service, prices and products.
Really smooth service from enquiry to delivery and would highly recommend.