Hatoriknives Bewertungen 53

I purchased the knife sharpener on Shop through Facebook. The roller arrived defective. I contacted the company and it took three emails to even get a reply. They asked that I send photos which I did. Several weeks later they sent me a note thanking me for the photos and promised a replacement. That was August 11th. Since their email, I have reached out three times to inquire where was the replacement. NO ANSWER! They say they guarantee customer satisfaction, but that is blatantly untrue. I suspect I will never get a replacement! Utter waste of money!

I cancelled my order the minute after I placed it by mistake. I have been sending one email after another, following up. At some point, they replied with an email that the order had been cancelled and I would be refunded, but that never happened. It is a scam and I will also report them to my bank.

I waited for almost a month for the knife to arrive (it was posted from China, not Japan!). When it did, it was damaged (the tip was broken off). I've messaged them several times now over the last week and had no response. I can't recommend using them at all and I wish I had spent my money elsewhere,

I wish I had checked Trust Pilot before I ordered. This ‘Hatori’ site is a complete con. Cheap goods made in China & difficult to return. DO NOT BUY FROM HATORI

Avoid at all cost !!! If you already paid for the product , and couldn't cancel the order call your bank.
I fell into the trap of genuine looking site , but only checked the trust pilot day after. I called my bank immediately and got my money back .
Always check the reviews !!!

Same as everyone else… scammed. Fake order number no updates or response from the company. 140 pounds down the drain!

This company are a bunch of cowboys.
I oredered 2 knife sharpeners from them.
I received a shipment notification from them but stating that only 1 unit had been posted.
Only 1 unit was subsequently received.
I wrote to advise of the problem but thave received no acknowledgement at all of my complaint.
Shocking way of deling with a genuine complaint

The unit was totally incapable of sharpening knives. I concur with other reviewers that it was a total waste of money, and should have read reviews before buying!

Received my knife sharpener. The rolling part moves easily and the corse end is pretty course. The hone end of roller is a lot more corse than is should be to hone. It is a fine grinder. The wooden angle block has good angles, but the magnets are not strong enough and let the knife move and change angles while sharpening. No consistent edge.

Hatori Kinzoku 錦属 Series – Titanium Cutting Board - this is NOT 100% titanium - just plain old stainless steel. Too complicated and expensive to send back - total rip-off …AVOID!

100% Scam. Knives pictured arent what arrived. Poor quality! Massively over priced for a generic chinese laser etched fake damascus on blade

I bought the knife sharpener in November tracking is a bit naff I used shop by Google and it does take a while to arrive asi has to be shipped from china, and be inspected by outbound and inbound customs, my son in law loves it.

I’ve been had too. After ordering their knife sharpener (should have checked Trust Pilot first) I have received multiple emails from their ‘shipper’ inviting me to track my delivery. When I clicked on this option I was told I would be charged £1 and asked for my credit card details. Not bloody likely. If the sharpener ever turns up I will be gobsmacked. SCAM.

AVOID AVOID AVOID

Delivery took weeks and weeks. Zero communication when I emailed them, cheap feeling products when they finally arrived. Heed the warnings from everyone, buy elsewhere.

This company is pathetic. In your best interest, DO NOT DO BUSINESS WITH THEM. Their return policy is totally misleading, they have terrible communication skills and if you buy anything from them, plan to keep it because they will rip you off otherwise. They have a One(1) STAR Rating for a reason. This is my own fault for not researching them before I purchased anything from them. A lesson learned but I want everyone else to be aware as well.

Item has to come from China which is not made clear on site. Masquerading as genuine Japanese knives. Never received item and cannot get response from customer service

AVOID like the plague!
I wish I had looked at Trustpilot before purchasing a gift for my sister. They took my money but the shipment has said Pending since the beginning of May with no further updates. I have emailed the company twice with no response, so I will have to get the money back from my bank. Why can't people just make an honest living?!

Scam!

Took my money and gave me a fake tracking number.

No answers to my attempts to contact them.

Had to chase my money back through my CC company.

I used the sharpener on 6 knives that were already pretty sharp, I noticed that the rougher end coating was peeling off.
I emailed the company but one week later no reply.
Unfortunately they don’t offer PayPal as a gateway so no refund from my bank on a debit card.Their info@hatori email address supposedly available 24 hours today never responds.

Useless sharpener, my global knifes needed professional help after using this tool.. perfectly presented but bad product and no reply to my not satisfied money back request.. don’t buy here