Harvey Norman United Kingdom - Harvey Norman Gracechurch Bewertungen 

177
TrustScore 5 von 5

4,8

Unit 14-20 The Parade, Gracechurch Shopping Centre, The Parade, B72 1PD Sutton Coldfield, Birmingham, GB


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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Had a great experience at the Sutton Coldfield store today. All the staff were friendly and welcoming. Made several purchases and they even price matched on two items. The staff in kitchen electr... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Conor at Harvey Normans Sutton Coldfield branch was super helpful and informative. He helped us over the weekend make our choice when buying our bed. He gave us great advice and was really friendly.... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Tanyum and Dillon were so helpful when my wife decided to update her iPhone and iPad. Good price and excellent service- I would recommend. Tracey was particularly helpful when we decided to replace... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

Very quiet when we went in, went to look at sofas a man who I presume was the manager wearing a white shirt was walking about but didn’t approach us , we sat on a few sofas and left. I fully appre... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Kaufhaus
  2. Fachgeschäft für Bettwaren
  3. Computer- und Zubehörgeschäft
  4. Elektrofachmarkt
  5. Möbelgeschäft
  6. Sofageschäft

Vom Unternehmen geschrieben

With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.


Kontaktinformationen

  • Unit 14-20 The Parade, Gracechurch Shopping Centre, The Parade, B72 1PD, Sutton Coldfield, Birmingham, Vereinigtes Königreich

  • 0121 823 0590

4,8

Hervorragend

TrustScore 5 von 5

177 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4,8

Alle Bewertungen

(177)

958 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Had a great experience at the Sutton…

Had a great experience at the Sutton Coldfield store today. All the staff were friendly and welcoming.
Made several purchases and they even price matched on two items.
The staff in kitchen electrical need a shout out for their help and assistance.
Will definitely be returning.

31. August 2026
Bewertung ohne vorherige Einladung
Harvey Norman United Kingdom - Harvey Norman Gracechurch-Logo

Antwort von Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Scott,

We're so pleased to hear about your great experience at our store. It's wonderful that our staff were friendly and welcoming, and that we could price match for you. We'll be sure to pass on your kind words to the kitchen electrical team. We look forward to your next visit!

Many thanks,
Katie.

Bewertet mit 5 von 5 Sternen

Conor at Harvey Normans Sutton

Conor at Harvey Normans Sutton Coldfield branch was super helpful and informative. He helped us over the weekend make our choice when buying our bed. He gave us great advice and was really friendly. Would definitely go back in the future.

30. August 2026
Bewertung ohne vorherige Einladung
Harvey Norman United Kingdom - Harvey Norman Gracechurch-Logo

Antwort von Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Jamie,

We're so pleased to hear about your positive experience in our store. It's wonderful that our team provided such helpful and informative service, and we're delighted you'd return in the future.

Many thanks,
Katie.

Bewertet mit 5 von 5 Sternen

Washer/ Dryer/ Dishwasher- great service-competitive price.

We were about to buy new washing machine, tumble drier and dishwasher. Normally this would have been an internet purchase, but with the huge choices/ price span available, thought we'd take asvantage of the new Sutton Coldfield HN store so we could touch and open doors on the products!
Steve was our salesguy and wasvery knowledgable on the various manufacturers, checked stock (we needed the washer quickly). We had a couple of chouces and went away to think it through over a coffee and check internet prices.
We decided that buying from a local store was worth the slightly higher price than internet sourced, placed the order Saturday afternoom, took deluvery Monday morning, with all old equipment removed, new equipment installed, tested and all waste removed.
The install crew were first class and eveeything was done in an hour.
Long review I know but key take aeays- there's nothing like seeing what you're buying- technical help/ advice is very worthwhile/ paying a bit more for great service is worth it.

22. August 2026
Bewertung ohne vorherige Einladung
Harvey Norman United Kingdom - Harvey Norman Gracechurch-Logo

Antwort von Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Tim,

We are so pleased to hear about your positive experience with us! It truly makes our day to know that our team, especially our knowledgeable sales staff, was able to assist you in making such important purchases. We understand the value of seeing and touching products firsthand, and we're glad our new store provided that opportunity. We also appreciate you highlighting the efficiency and professionalism of our installation crew. Your detailed feedback reinforces our commitment to providing excellent service and a seamless experience from selection to installation. Thank you for choosing us!

Many thanks,
Katie.

Bewertet mit 5 von 5 Sternen

Friendly and helpful staff.

Tanyum and Dillon were so helpful when my wife decided to update her iPhone and iPad. Good price and excellent service- I would recommend.
Tracey was particularly helpful when we decided to replace our bed and mattress. Knowledgeable and friendly service- I would recommend.
Thank you to all of the above staff.

20. Juli 2026
Bewertung ohne vorherige Einladung
Harvey Norman United Kingdom - Harvey Norman Gracechurch-Logo

Antwort von Harvey Norman United Kingdom - Harvey Norman Gracechurch

Good morning,

We're so pleased to hear about your positive experience with our team members. It's wonderful that they provided such helpful, knowledgeable, and friendly service for both your electronics and furniture purchases. Thank you for your recommendation!

Many thanks,
Katie.

Bewertet mit 5 von 5 Sternen

We have all done it before...A trip to…

We have all done it before...A trip to Harvey Norman to look for new suitcases, and I purchased a new Vacuum Cleaner!
The store is relatively new to Sutton Coldfield, but I recommend you all visit. Spacious, clean and welcoming. Top marks to Louise Terrett who was on electricals, and gave me the sad news that they do not sell suitcases! However, she was stood next to a well known vacuum that I had been researching for months, and as a "Display Model" was duly reduced. After a demonstration and after many questions, I paid for they vacuum. Louise was a breath of fresh air. Helpful, professional, honest, and had a sense of humour, even helping to pack the vacuum and transport it to my car. Nothing was too much trouble. She is a credit to Harvey Norman and I absolutely recommend a trip to the store, and seek out Louise. She is what Customer Service is all about! Priceless.

18. August 2026
Bewertung ohne vorherige Einladung
Harvey Norman United Kingdom - Harvey Norman Gracechurch-Logo

Antwort von Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Julie,

We are absolutely delighted to read your wonderful feedback! It's fantastic to hear that your visit to our Sutton Coldfield store was such a positive experience, even leading to an unexpected but excellent purchase. We truly appreciate you highlighting the exceptional service you received from our team member. We always strive to provide a welcoming environment and helpful, professional assistance to all our customers. Your kind words truly reinforce our commitment to outstanding customer service. We are so pleased you enjoyed your time with us!

Kind Regards,
Kevin

Bewertet mit 5 von 5 Sternen

Very professional service and…

Very professional service and knowledgeable staff. Would definitely recommend the store.

23. August 2026
Bewertung ohne vorherige Einladung
Harvey Norman United Kingdom - Harvey Norman Gracechurch-Logo

Antwort von Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Tracy,

We're so pleased to hear you received professional service from our knowledgeable staff. We truly appreciate your recommendation and kind words.

Kind Regards,
Kevin

Bewertet mit 5 von 5 Sternen

We found Conor very helpful.

13. August 2026
Bewertung ohne vorherige Einladung
Harvey Norman United Kingdom - Harvey Norman Gracechurch-Logo

Antwort von Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Ian,

We're so happy to hear that our team member provided you with such helpful assistance. We appreciate your kind words.

Kind Regards,
Kevin

Bewertet mit 5 von 5 Sternen

Great customer service

Steve at the Sutton Coldfield store was so helpful! We needed our new tv delivered the same day and he made it happen. Great customer service!

21. August 2026
Bewertung ohne vorherige Einladung
Harvey Norman United Kingdom - Harvey Norman Gracechurch-Logo

Antwort von Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Sophie,

We're so happy to hear about your positive experience and that our team member was able to arrange a same-day delivery for your new TV. We appreciate you sharing your feedback!

Kind Regards,
Kevin

Bewertet mit 5 von 5 Sternen

Good and wide selection of products

Good and wide selection of products. Staff were friendly, knowledgeable and helpful. Mohammed assisted me and gave an excellent level of service.

20. August 2026
Bewertung ohne vorherige Einladung
Harvey Norman United Kingdom - Harvey Norman Gracechurch-Logo

Antwort von Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Charles,

We're so happy to hear you had such a positive experience with our wide selection of products and friendly, knowledgeable staff. We appreciate you highlighting the excellent service you received.

Kind Regards,
Victoria

Bewertet mit 5 von 5 Sternen

I spoke to Michelle she was really…

I spoke to Michelle she was really friendly & knowledgeable on the tumble dry & ac unit I was in in would highly recommend

19. August 2026
Bewertung ohne vorherige Einladung
Harvey Norman United Kingdom - Harvey Norman Gracechurch-Logo

Antwort von Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Mark,

We're so glad to hear you had such a positive experience and found our team member to be friendly and knowledgeable. We appreciate your kind words and recommendation!

Kind Regards,
Kevin

Bewertet mit 2 von 5 Sternen

Very quiet

Very quiet when we went in, went to look at sofas a man who I presume was the manager wearing a white shirt was walking about but didn’t approach us , we sat on a few sofas and left.
I fully appreciate a store not being pushy but a hello or good afternoon would have made us feel welcome. Perhaps someone at the entrances to greet people when so quiet ,Just the small touches.
There were people also sat on a desk next to the beds just chatting again no smile or hello when we headed that way.
We left and purchased elsewhere.

28. Juli 2026
Bewertung ohne vorherige Einladung
Harvey Norman United Kingdom - Harvey Norman Gracechurch-Logo

Antwort von Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Jess,

We appreciate you taking the time to share your experience. We are genuinely sorry to hear that your visit felt unwelcoming and that we missed opportunities to greet you. We are reviewing our customer interaction protocols to ensure all visitors feel acknowledged and valued from the moment they enter. Your feedback is crucial as we strive to improve.

Kind Regards,
Victoria

Bewertet mit 5 von 5 Sternen

Harvey Norman sutton coldfield

Thomas helped us choose a mobile phone. Very helpful and patient

16. August 2026
Bewertung ohne vorherige Einladung
Harvey Norman United Kingdom - Harvey Norman Gracechurch-Logo

Antwort von Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Elaine,

We're so happy to hear that our team provided such helpful and patient assistance. Thank you for your kind words!

Kind Regards,
Kevin

Bewertet mit 5 von 5 Sternen

Great help and advice from Tom

Great help and advice from Tom

17. August 2026
Bewertung ohne vorherige Einladung
Harvey Norman United Kingdom - Harvey Norman Gracechurch-Logo

Antwort von Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Nick,

We're so glad to hear you received great help and advice. We appreciate your kind words and positive feedback!

Kind Regards,
Kevin

Bewertet mit 5 von 5 Sternen

went in to buy a laptop for uni

went in to buy a laptop for uni. JASPREET was very helpful and reminded me about the 10% discount for students they had this weekend. wasn’t pushy at all and even gave us a freebie :-)

do recommend JASPREET 👏

15. August 2026
Bewertung ohne vorherige Einladung
Harvey Norman United Kingdom - Harvey Norman Gracechurch-Logo

Antwort von Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi there,

We are delighted to hear about your positive experience and that our team member provided such helpful service. We appreciate your kind words!

Kind Regards,
Victoria

Bewertet mit 5 von 5 Sternen

Conor was excellent

Conor was excellent, very patient and listening, presented with solutions to our issues. He did not pressurise us. Used his own experience and came across as genuine.

6. August 2026
Bewertung ohne vorherige Einladung
Harvey Norman United Kingdom - Harvey Norman Gracechurch-Logo

Antwort von Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Suhel,

We're so glad to hear you had such a positive experience and felt well-supported. We appreciate your kind words about our team member's patience and helpful solutions.

Kind Regards,
Victoria

Bewertet mit 5 von 5 Sternen

Hassan was absolutely fantastic in…

Hassan was absolutely fantastic in ensuring we got our new sofa promptly, and was very helpful when we had concerns about some damage and replaced the sofa quickly. An outstanding manager who has ensured we’ll shop here again!

14. August 2026
Bewertung ohne vorherige Einladung
Harvey Norman United Kingdom - Harvey Norman Gracechurch-Logo

Antwort von Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Noreen,

We're so pleased to hear about your positive experience with us. It's wonderful that our team was able to ensure prompt delivery and quickly resolve your concerns. Thank you for your kind words and for your intention to shop with us again!

Kind Regards,
Victoria

Bewertet mit 5 von 5 Sternen

Great service from Hamza at Gracechurch…

Great service from Hamza at Gracechurch today. I needed several electrical items for my small business. He listened to my needs and was able to offer several suitable options for each item I was seeking. Prices were competitive and accompanying services were explained clearly. A very happy customer.

12. August 2026
Bewertung ohne vorherige Einladung
Harvey Norman United Kingdom - Harvey Norman Gracechurch-Logo

Antwort von Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Helen,

We're so pleased to hear about your excellent experience with us. It's wonderful that our team member listened to your needs and offered suitable options for your business. We appreciate your positive feedback.

Kind Regards,
Kevin

Bewertet mit 5 von 5 Sternen

Excellent service yesterday at Harvey…

Excellent service yesterday at Harvey Norman. I was assisted by Ellie, she was a lovely friendly, pleasant young lady. Would definitely shop here again.

9. August 2026
Bewertung ohne vorherige Einladung
Harvey Norman United Kingdom - Harvey Norman Gracechurch-Logo

Antwort von Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Linda,

We're so glad to hear you received excellent service and had such a positive experience. We appreciate your kind words and look forward to seeing you again!

Many thanks,
Katie.

Bewertet mit 5 von 5 Sternen

Helpful & knowledgeable staff huge…

Helpful & knowledgeable staff huge selection of electrical items with collection bay in adjacent gracechurch car park .

10. August 2026
Bewertung ohne vorherige Einladung
Harvey Norman United Kingdom - Harvey Norman Gracechurch-Logo

Antwort von Harvey Norman United Kingdom - Harvey Norman Gracechurch

Hi Tracey,

We're so glad to hear you found our staff helpful and knowledgeable, and appreciated our wide selection and convenient collection bay. We truly value your positive feedback!

Many thanks,
Katie.

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