Haroldshaw Bewertungen 

I ordered a pair of shoes, it not only took 2.5 weeks but when they arrived it was the wrong shoe and wrong size. They said they could only refund me $25 or send it back for $50 and get a full refund. Deplorable customer service and terrible product. I would not order from them again

What a pile of crap. Ordered a leather jacket from these guys and it was junk. Doesn’t look like the jacket shown online, the size is smaller than usual, the zipper is on the wrong side ( zipper pull on the left instead of the right) and no tags to show brand or care. Nothing on their website says it’s a Chinese company. When you go to return item, your offered a 15% credit to keep the item or pay international freight yourself to send it back for a refund. Freight and customs is around $55 and frankly, no guarantee it’ll make it to bumfuck China. Total scam company and really crappy product.

The product I ordered took over 3 weeks to arrive...from China. Odd odor on product when opened. I ordered a Large (as with all of my tops) and it was too small. Return it? Over $75 to return it to China. My recommendation is to avoid this company.

Put in a order it ended up double ,so I contacted support at harold shaw advised them to remove one order as it stated you can do it was Sunday night 4th at 10:30 so Monday contacted again through support left message at9:15 figured they would remove 1 order ,no tonight emailed me said couldn't stop order and if I want to send part back would probably cost me 50 dollars for a product that cost 85, so don't trust what they put in words

A ONE IS TOO HIGH TO RATE.....
RETURNS are non negotiable.. Clothing didn't fit..return to China THEY STATED. Shipment came form NY.... Offered to send to NY...

Scam company based in China. Totally fraudulent representation. Exact same items on SHEIN for a fraction of the cost. This retailer advertises itself as a quasi-luxury brand, with merchandise originating from China despite that not being disclosed on the site, and then being required to return the merchandise to China for more than $50.

items arrived fast, great buying experience

Ordered a pair of shoes on 8/28 it's now 9/25 and they haven't even shipped yet. I emailed customer service twice and got the runaround, so I just put in a dispute with my credit card company and expect it to be charged back. What a waste of time and I should've listened to all the poor reviews I read but unfortunately I failed to do so. Lesson learned! Don't waste your time, money, and energy and stay away from this junk site.

Should be 0 stars. Cheap Chinese junk. Do not order. Read the reviews below. All are correct. $50 return fee.

This is a very unprofessional and immoral business that should be shut down. They stole money from me. I used the size chart on their website to purchase a pair of shoes. This chart is inaccurate. They will not exchange my shoes for the next size up and only refund me 15% of my purchase. They want to charge me fifty dollars to return them. The shoes were $70.

I dont even want to give them 1 star. Complete scam. I ordered a pair of boots and recieved a different one , low quality. Im offered given 20% refund (out of goodwill!!!!) or I have to do an international return out of my pocket. Ridiculous, when they send me wrong item. COMPLETE SCAM. Please keep out cheap quality. Comes from China and goes back to China.

This company is not transparent. On their site it says they allow returns no details. Then when you want to return something, they tell you you have to ship it back to China and it will cost you $50 to do so and they will give a small percentage of the purchase price instead.

I ordered a dress that was supposed to arrive in about 6–8 days. After 8 days and no dress, I checked the tracking and discovered that it had just left China. The website had given me the impression that I was dealing with an American company and provided a U.S. address.

The dress was for a wedding and would not arrive in time, so I immediately contacted Harold Shaw to request a cancellation.

I was basically given the same options I had encountered with another dress company: If/when the dress arrived, accept a 15% refund and keep the dress; pay approximately $40–$50 to ship the dress back to China when it arrived for a full refund; or choose another item of similar or lesser value.

After much persistence, they increased the offer to 30%, and ultimately to 40%—but still would not provide a prepaid return label.

I found the website misleading because it presented a U.S. warehouse address in Charlotte, North Carolina, while my return would have required me to ship the dress to China. I had no reason to expect that returning a dress would require expensive international shipping. I also didn't trust that the dress would arrive in time for the wedding it was for.

What made this experience particularly striking was that it was almost identical to my experience with Theodore Townsend, including the same type of return options and even the same first name—Anna—for the customer-service representative handling the correspondence.

I ultimately disputed the charge with my credit-card company and received a full refund.

I would never order from Harold Shaw again.

Horrible company. Shoes took forever to arrive, and the quality was god awful. Customer service was then awful afterwards, and they did not issue any refunds/returns. Avoid at all cost!

Stay away from this company they are thieves. I ordered a maxi dress, not only did the dress only come to my knees but The print on the dress was completely different other than the color. They expect me to ship back a misrepresented product and pay the shipping that cost more than the dress.

Horrible. Claim to be a London based shoe maker but manufacture and ship terrible quality shoes from China. Their site also claims they want you to be 100% satisfied with your purchase, but when you inevitably aren’t, you have to pay over $50 to send them back to China. Assuming they actually arrive and aren’t lost in transit, they then take 20 days to give you your refund. Avoid this scam at all costs.

Cheap junk. Do not buy. Complete scam.

Company is a scam. China shipped shoes, sizing was totally off, shoes are not the same as the image. Don’t fall for the 50%, that is a permanent price. The reviews on their site aren’t real, you can’t leave a review anywhere. Return option is to send back to China for $60 for a $70 pair of shoes. But don’t worry they will offer to let you keep them when they don’t fit, and are completely falsely advertised for a 10% credit. Avoid this brand - total frauds.

No stars is more appropriate. Shoes were way too small on my husband. They do not disclose on their website thr complete return policies. Do not buy from this company

Ordered shoes in size 11.5. Shoes arrived in bubble package - no box- 2 weeks later. Shoes were a EURO size 45 -Not the 11.5 ordered. Tried to return but they said I had to mail it to China at my expense (over $50). They offered a 15% discount if I kept the shoes - I can't wear them so no. Tried 8 times with a rep who kept saying the same thing. No refund unless shipped back to China. DO NOT PURCHASE FROM THEM