Complete and utter rubbish. Stopped working, started working , stopped working and so on. The information provided was hopelessly inaccurate even the time ? Hardhats customer service is non existent a... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
i wasnt expecting much at this price but they surprised me. I must say the watch is like all their advertising its tough, does a bunch of tech and health things and looks really good. speaker louder t... Mehr ansehen
Unternehmen hat geantwortet
This watch isnt as it seems. It is not unbreakable or durable. In 18 months the strap broke and then it completely just stopped working. When I contacted customer service they offered me a discount th... Mehr ansehen
Unternehmen hat geantwortet
this watch has copped rain mud and getting smashed around screen easy to read outside and strap finally fits properly im a firey been using it at work every day. Gps works unreal when im out walking p... Mehr ansehen
Unternehmen hat geantwortet
3,1
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465 Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Bought 2 watches as Xmas presents both…
Bought 2 watches as Xmas presents both broke/stopped working within 2 weeks. Can’t get replies to emails about the issues so still can’t get refund or replacement. WORST COMPANY. Surely something has to be done? They’re basically thief’s taking everyone’s money and then uncontactable
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Bec,
If you haven’t received responses regarding two failed units, that’s something I want to step into personally.
Please email and put “FAO Johnny – Bec Review” in the subject line so it comes directly to me and I can make sure this is properly handled.
Johnny
Hard Hat Watches Australia
Broken within 12 months.
got given this watch for Christmas 2024, it worked well for what it is, clearly an Asian supplied product.
the app was average at best and not proprietary to hard hat in any way shape or form, in-fact nothing other than the packaging is labelled as hard hat.
fast forward through 2025, a few times it wouldn't charge but I always seemed to get it to work after playing with the connection and plug, to be honest I maybe wore it for 3-6 months total as I use a more business aesthetic watch day to day. By Nov 2025 I drew the line as I could no longer get the watch to charge, my fault for not mentioning the charge issue when it first arose. The band snapped earlier in the year which was easy enough to replace from AliExpress.
I contacted Hardhat with my charging issue in Jan 2026 to which they claimed warranty was only for 6 months and offered a 50% discount on a replacement.
Now, im completely ok with the fact the warranty had expired however this watch is currently marked down from $249.99 to 139.95 so at best a replacement will cost me $69.97.
note: this is labelled as a "tough as nails" watch, many videos showing them testing this can be found online, amazing that some sweat can ruin its ability to function.
This watch (c20 pro smart watch) retails for around $30 on AliExpress (identical watch) I'm dumbfounded as to the support team at Hardhat offering a replacement at a marked up value, if they offered it at cost id probably just pay it as it was handy for the gym and weekend use. after this interaction and the poor customer service and lack of ownership to the product you sell, ill just go straight to the source for the latest version.
buyer be ware, their watches are all available on AliExpress you will likely receive better service from the Chinese sellers as well.
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Reece,
Thank you for the detailed review.
There are a number of similar base-model smart watches manufactured globally that share hardware platforms. We do not claim to manufacture microchips — we design, configure, test, support, and warranty our product under the Hard Hat brand.
If you would like me to personally review your charging concerns or discuss your experience further, please email and put “FAO Johnny – Reece Review” in the subject line.
Johnny
Hard Hat Watches Australia
Ordered over a week ago and still not…
Ordered over a week ago and still not arrived. False advertising saying arrives within 3 to 7 days
25. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Thomas,
Really sorry about the delay mate — I completely understand how frustrating that is.
I’ve also sent you an email directly so we can make sure everything arrives safely.
Thanks again for your patience.
Cheers,
Johnny
Hard Hat Watches
Antwort von Hardhatwatches
Hi John,
Thanks heaps for the awesome review! Really glad to hear you’re happy with the watch and that everything arrived quickly.
Appreciate the support mate!
Cheers,
Johnny
Hard Hat Watches
Antwort von Hardhatwatches
Hi Rick,
Thanks for the review mate and I really appreciate the feedback. Sorry again that delivery took longer than it should have — we definitely want to improve that experience.
I’ve also reached out to you personally via email so we can see what happened.
Cheers,
Johnny
Hard Hat Watches
Software malfunction
The software malfunctioned or it has a faulty screen after only 16months of gentle wear. Outside warranty period, was offered a discount to purchase a new one (it was the same discount that is on offer to everyone else). I don't trust the brand now
21. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Shirley,
I understand your disappointment, particularly after gentle wear.
Although this falls outside the warranty period, I’d still like to personally review your case.
Please email and put “FAO Johnny – Shirley Review” in the subject line so it comes straight to me.
Johnny
Hard Hat Watches Australia
Criminal enterprise , poor form
Criminal enterprise !!! Watch looks good , seems to fit the moto of their website and online ads. I used it as a Tradie 11 months on its completely shit it's self! I ask for a replacement or for them to fix it and I get a sorry only a 6 month warranty was included and we can offer you a good price on a new one !!! Trash company with fake 5 star reviews !
31. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi,
I understand your frustration — especially after using the watch in real trade conditions.
While our manufacturer warranty period is six months, I’d still like to personally review your situation and see whether there’s anything further we can do.
Please email and put “FAO Johnny – Mr Morr Review” in the subject line so it comes directly to me.
Johnny
Hard Hat Watches Australia
Bad service , repeated issues
Got this watch as a gift from my wife on birthday , like it initially although had connectivity issues , contacted customer service who were reactive and sent me a replacement quickly and with apologies. Great !!
However second watch arrived and has now shut itself down and will not switch back on , contacted customer services again and with days between return emails it now appears I am being ignored completely terrible customer service and for two watches to break since September i would suggest the quality is far from good.
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Bodie,
Thanks for taking the time to leave this review, and I’m genuinely sorry for the frustration — especially after you’d already been through one replacement.
You’re absolutely right to be annoyed here. Two watches failing is not the experience we want anyone to have, and I’m sorry it’s felt like you’ve been ignored.
Please email our support team and ask for me directly — Johnny. I’ll take care of this personally and make sure you’re properly looked after and we get this resolved the right way.
Thanks again for your patience, and I appreciate you calling this out.
Cheers,
Johnny
Hard Hat Watches
Brought a new hard hat watch before…
Brought a new hard hat watch before Christmas and I received it Christmas eve. Straight away the strap was faulty, kept coming away from the watch. Wouldn't stay connected no matter how I tried.
Emailed them straight away and I got a response saying they'll send me a replacement straight away I thought great stuff what great customer service...........
Well I was wrong , been getting no updates it's been over a month and no new watch.
The customer service is shit
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Jason,
If you were told a replacement was being sent immediately and it’s now been over a month with no updates, that’s understandably frustrating.
Please email and put “FAO Johnny – Jason Review” in the subject line so I can personally track this down and get clarity on your replacement status.
Johnny
Hard Hat Watches Australia
Don’t waste your money - they don’t last!
These watches fall well short of what they claim they are capable of - don’t waste your money! Screen failed on my first one and replaced by Hardhat, this was within the 90day money back period. I gave them the chance to replace rather than refund - that proved to be a mistake.
Replacement watch has now failed - both being the screens stop working and go blank. It now falls outside the 6 month warranty and the only option they gave me was to purchase another at 50%, this I declined as I would be just throwing good money after bad.
26. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi John,
I appreciate that you gave us the opportunity to replace the first unit rather than refund — that shows good faith on your part.
If the replacement has now failed and you feel the outcome wasn’t fair, I’d like to personally review your case.
Please email and put “FAO Johnny – John B Review” in the subject line so it comes directly to me.
Johnny
Hard Hat Watches Australia
After approx 2 weeks use wouldn't recharge after a lot of to and frying finally got a replacement, guess what , SAME PROBLEM, absolute JUNK and crap customer service
After approx 2 weeks
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Ken,
If the replacement experienced the same issue as the original, that’s something I’d like to personally review.
Please email and put “FAO Johnny – Ken Review” in the subject line so I can go through your order history and work toward a proper resolution.
Johnny
Hard Hat Watches Australia
I’ve not received my order after…
I’ve not received my order after ordering it over a month ago and they won’t reply to any of my emails. I’ve lost over £100!
19. Dezember 2025
Antwort von Hardhatwatches
Hi Lucy,
I’m really sorry for the delay and the frustration this has caused. I’ve personally checked your order and can see that Royal Mail appears to have lost the parcel in transit.
We’ve now added your order to our replacement list, and a new watch has been organised to be sent out to you.
If you need anything further, please feel free to reply here or email us directly and ask for me — Johnny — and I’ll make sure this is followed through.
— Johnny, Hard Hat Watches
I’m disappointed with Hardhat Watches’…
I’m disappointed with Hardhat Watches’ customer service. I purchased a watch that just wasn’t for me, so I returned it within their return process. At first, communication was helpful and responsive via email.
However, since they received the watch back, I haven’t heard anything from them. It’s now been over seven days with no response or update, despite reaching out multiple times. At this point, I’m just looking for confirmation and resolution, but the lack of communication has been frustrating.
The product itself seemed fine, but the post-return customer service has been very disappointing
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Billy,
Thanks for bringing this to our attention — I’m really sorry about the lack of communication after your return was sent back. That’s not the experience we want anyone to have.
I’ve reached out to you directly via email to get this resolved as quickly as possible and will personally look after your refund from here.
Thanks for your patience, and I appreciate you flagging this with us.
— Johnny, Hard Hat Watches
RUBBISH WATCH
Got the hard hat watch for Christmas and it only lasted 2 weeks, wasn’t turning on so I made a complaint and they delivered a new one just today
Got it out of the box, had it on for half an hour and then I put it on the charger & it’s done the same thing as last time!! RIP OFFS
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Laho,
If you’ve had two units fail in a short period — especially straight out of the box — that’s something I absolutely want to investigate personally.
Please email and put “FAO Johnny – Laho Review” in the subject line so it comes directly to me.
Johnny
Hard Hat Watches Australia
Not a great watch
Not a great watch, battery won’t last 24 hours with it just being on.
Worked well for about 2-4 weeks then I’ve had nothing but trouble with it. Have tried talking to their support team to get the same answer each time. “Reset the watch and see how that goes, try using the watch in low power mode”
Not impressed at all
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Jarrod,
If your battery life dropped significantly after only a few weeks and resetting hasn’t resolved it, that’s obviously frustrating.
Please email and put “FAO Johnny – Jarrod Review” in the subject line so I can personally review your case and look at a proper solution rather than repeating generic troubleshooting.
Johnny
Hard Hat Watches Australia
Literally A $30 Aliexpress watch…
Literally A $30 Aliexpress watch rebranded and sold for $120
10. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hardhatwatches
Hi Dallas,
There are a number of similar-looking smart watches available online — particularly in the budget category — and we’re aware there are imitators that try to piggyback off our branding and positioning.
That said, if you have concerns about your specific unit, please email and put “FAO Johnny – Dallas Review” in the subject line. I’m happy to personally review your order and address any product concerns directly.
Johnny
Hard Hat Watches Australia
Fantastic watch highly recommend i wont…
Fantastic watch highly recommend i wont be buying another watch from another company might have to buy the other hardhat watches to check them out
21. Dezember 2025
Antwort von Hardhatwatches
Hi Seth,
That’s awesome to hear — thanks heaps for the great review and recommendation!
We’re glad you’re loving the watch, and if you do check out the rest of the Hard Hat range, we’d love to hear what you think.
Thanks again for the support.
— Johnny, Hard Hat Watches
The strap broke when I was hiking 2…
The strap broke when I was hiking 2 days after I got it and the watch got lost never even got it out on site
19. Dezember 2025
Antwort von Hardhatwatches
Hi Conor,
Thanks for your review — I’m really sorry to hear about what happened.
While we absolutely stand behind our products and will always replace faulty items.
That said, if the strap itself failed within days of receiving the watch, we’d still like to look into that side of it. Please email us at support@hardhatwatches.com
and ask for Johnny, and I’ll review the situation personally to see what we can do to help where possible.
— Johnny, Hard Hat Watches
Watch doesn’t work & sellers are useless
The watch only worked for one day & nit since. We’ve contacted the sellers via email, I had to submit pictures & videos of it not working & sellers said they’d replace bearing in mind it’s taken from 26th Dec till 16th Jan & they’ve said a new one had been sent & delivered… I’ve not received it or had any proof of delivery. I would not buy from this company & definitely wouldn’t recommend.
12. Dezember 2025
Antwort von Hardhatwatches
Hi Mrs Chrisfield,
Thanks for taking the time to leave a review, and I’m genuinely sorry for the frustration caused — especially over the Christmas/New Year period.
Due to the holiday rush, response times and deliveries were slower than usual, and I apologise for that delay. That said, I can confirm that your replacement watch has been organised and is currently on its way to you.
If you haven’t already received tracking details, please email us at support@hardhatwatches.com
and ask for Johnny, and I’ll personally make sure everything is followed up and confirmed for you.
Thanks for your patience, and again, sorry for the inconvenience caused.
— Johnny, Hard Hat Watches
Brilliant watch love it ❤️
19. Dezember 2025
Antwort von Hardhatwatches
Hi Andrew,
Love hearing this — thanks so much for the 5 stars ❤️
We’re stoked you’re enjoying the watch and really appreciate you taking the time to leave a review.
— Johnny, Hard Hat Watches
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