Hamilton Barnes Bewertungen 112

Antwort von Hamilton Barnes

Aktualisiert am 17. Juli 2024

Hi Claudia, 
 
We apologise for any inconvenience caused. We have investigated this for you and would like to clarify a few points as we take GDPR very seriously. You were only emailed once, and no candidate names or candidate CVs were shared, we just shared the candidates skills. Therefore, your point of candidates being unable to apply directly themselves is incorrect, and the candidates skills who were shared had consented.
 
Additionally, unsubscribing from our emails is a straightforward process, and your name was promptly removed from our list once you expressed disinterest. However, to ensure there are no future issues, our IT team has implemented a complete block on incoming and outgoing emails from and to your address.
 
We have a longstanding relationship with your company, which is why you were contacted regarding candidates. We regret any confusion and appreciate your understanding.

Antwort von Hamilton Barnes

17. Juni 2024

Hi Lars, thank you for your review. We take all feedback seriously and investigate all concerns thoroughly.

However, in this case, we are unable to look into your specific comments about Harry Clenshaw not providing feedback. Harry hasn't been with Hamilton Barnes for over 8 months, and we cannot locate a record for you in our systems.

Would you be willing to provide any additional details that might help us understand your experience?

On your other comments about us only caring about having a large portfolio and selling data at a high price to other companies, we take your concerns about our data practices seriously. Your comments are completely untrue, slanderous and libellous, We can assure you that our focus is on providing valuable services to our clients, not simply building a large portfolio to sell. We would be happy to discuss this further and clarify any misconceptions you may have. Please feel free to contact us at hello@hamilton-barnes.com if you wish to discuss anything further covered here. 
 

Antwort von Hamilton Barnes

10. Juni 2024

Thank you for sharing your feedback. I'm very sorry to hear about your negative experience with our company.

We take all reviews seriously and strive to uphold high standards of professionalism. After looking into your concerns, it seems there may have been some miscommunications on both sides.

Henry shared that he believed he had your consent to share your CV with two companies, not three, and thought you were interested in the roles. We're sorry if this wasn't your understanding. Regarding the language barrier, I apologise if the initial communication in German caused any confusion. All communication including phone calls is tracked and recorded for training purposes and so the phone calls have been listened back to, as the feedback relating to Henry being  ‘arrogant and condescending manner’  is not something we adhere to and need following up. Henry had felt that was a good rapport between them both and the phone call reflects this too, but again it may be that the language barrier caused some miscommunication.

Henry's intention was to support you in your job search, and he reached out multiple times because the client was waiting for your response. We understand this might have felt excessive, and we're sorry if it came across as too much pressure.

It's also not our standard practice to ignore candidates after they express disinterest, and we apologise for not following up with you after you decided not to proceed.

We value your feedback and are committed to improving our processes. If you have any further concerns or if there's anything we can do to make this right, please feel free to contact us directly at hello@hamilton-barnes.com.

We hope to have the opportunity to serve you better in the future.