The orange cake I ordered was delivered but left on ground…recipient was at grocery store. She called the customer service and told them ants were all over and inside cake. They immediately sent... Mehr ansehen
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Das sagen Bewerter
I place an order for Georgia Peaches to be delivered to Connecticut but found out a couple days later that the recipient wouldn't be there to receive the delivery. I called Hales Groves the next... Mehr ansehen
Unternehmen hat geantwortet
Lovely tasting mangos, but I received 2 that were almost bursting with rottenness. Most others get big black spots that can be cut out, but kind of ruin the experience. I have pictures. As soon as... Mehr ansehen
Unternehmen hat geantwortet
★★★★★ The peaches from Hale Groves were absolutely outstanding. They arrived beautifully packed, and the fruit was fragrant, juicy, and incredibly flavorful—some of the best peaches I've had i... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Hale Groves offers the best citrus and fruit baskets money can buy. Order some for your friends, family or yourself.
The Hale Groves Guarantee
It's Simple
If the gift you order doesn't arrive fresh and perfect—if you and your recipients aren't totally delighted—we'll make it right.
Kontaktinformationen
1650 90th Ave., 32966, Vero Beach, Vereinigte Staaten
- 1-800-562-4502
- customercare@halegroves.com
- halegroves.com
4,4
Hervorragend
29.458 Bewertungen
Bittet Kunden um Bewertungen
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It took 9 days for my package to…
It took 9 days for my package to arrive. Needless to say some of orange were covered in green and white mold the rest were soft. When I complained and sent a picture I was asked how many were moldy! After contacting customer service I was issued a full refund.
21. Mai 2026
Antwort von Hale Groves
Thank you for your feedback, and we apologize that you were disappointed with the citrus. We are glad that you contacted us for a refund.
Arrival times was a bit confusing being…
Arrival times was a bit confusing being given two different times to expect package. Cake was nicely packaged but not as sweet as described but still moist.
21. Mai 2026
Delayed Response
I was initially very pleased with the whole ordering process. However it took two phone calls and an email to obtain a refund for a delivery problem . I had hoped to replace the gift box but it was no longer available. In spite of the difficulty encountered, I do intend to replace the gift box when the Fall products are available.
3. Juni 2026
Antwort von Hale Groves
Thank you for the kind words about your ordering experience, and we're sorry the follow-up took more effort than it should have. That's not the experience we want for our customers, and we appreciate your patience in seeing it through. We're glad the refund was resolved and we truly look forward to helping you find the perfect gift box when our Fall collection is available. We'll make sure the next experience is a seamless one!
great fruit and customer service
21. Mai 2026
Antwort von Hale Groves
Thank you so much! We're thrilled to hear you enjoyed the fruit and that our customer care team took good care of you. We look forward to sending something delicious your way again soon.
We have only received a box of oranges…
We have only received a box of oranges so far. They were delicious. We are looking forward to our next shipment.
21. Mai 2026
Antwort von Hale Groves
Thank you for the wonderful feedback! We're so glad the oranges hit the spot, and we know the next shipment will be just as delicious. We look forward to delivering more grove-fresh fruit to your door!
There were 3 pieces of oranges that we…
There were 3 pieces of oranges that we in different stages of rot. Those that were ripe were good. Thank you!
21. Mai 2026
Antwort von Hale Groves
Thank you for your feedback. We will reach out to you directly.
2 oranges had obvious mold
2 oranges had obvious mold. I learned not to order special sales at the end of the season.
21. Mai 2026
Antwort von Hale Groves
Thank you for your feedback, and we apologize that you were disappointed with the citrus. We are glad that you contacted us for a refund of the spoiled pieces. If you are satisfied with our customer service, please consider amending your review. We greatly appreciate your business.
I have never had an inferior shipment…
I have never had an inferior shipment from Hale groves. Superior fruit, especially the ruby grapefruit. Currently awaiting MANGOS!
21. Mai 2026
Antwort von Hale Groves
What a wonderful compliment, thank you! It means so much to hear that every shipment has hit the mark, and we couldn't agree more about the Ruby Red Grapefruit. We hope the mangos exceed your expectations and keep that streak going strong!
Delicious citrus fruit
The web site was easy to use. The gift basket selections were varied, so it was easy to find what I wanted, and easy to order.
It arrived when they said it would and my family said the oranges, grapefruit and tangerines were delicious.
21. Mai 2026
Antwort von Hale Groves
Thank you so much for sharing this! We're glad the website made it easy to find just the right gift, and even happier to hear your family enjoyed the oranges, grapefruit, and tangerines. We hope to help you find the perfect gift again soon!
Antwort von Hale Groves
Thank you for the kind words! We're so glad the fruit arrived fresh and well packed, and that you were able to take advantage of a great deal. We hope to see you again soon!
When the box got here one of the…5/25/2026
When the box got here one of the oranges was rotten completely and moldy and the rest had tiny brown spots. I ended up throwing them all away.
21. Mai 2026
Antwort von Hale Groves
Thank you for your feedback. We will reach out to you directly.
The shipping was fine
The shipping was fine. The price for the peaches was high considering that peaches were not sweet tasting and had five that were bruised that I ended up getting rid of them
18. Mai 2026
Antwort von Hale Groves
Thank you for your feedback. We will reach out to you directly.
Late for Easter
The items I ordered for Easter gifts were out of stock after I had ordered them. The company offered me a subsitute that was slightly more expensive at the same price I paid for the original items. I agreed to the substitution; however they did not tell me that my order would not arrive in time for Easter, and were in fact a week late.
7. April 2026
Antwort von Hale Groves
Thank you for your feedback. We will reach out to you directly.
I have bought from you for over 15 yrs
I have bought from you for over 15 yrs. NEVER Have I got discount or anything free.At Christmas i buy over 700.00 worth of grapefruit and oranges
13. Mai 2026
Antwort von Hale Groves
Thank you for your feedback. We will reach out to you directly.
Most of the tangerines were dry and had no juice. One orange was covered with mold and had to be thrown away, Does this affect all items in that tray?red with mold and were thrown away.
Most of the tangerines were dry and had very little or no juice. One of the oranges was covered wioth mold and had to be discarded. How does this affect all the othere oranges in the tray?
13. Mai 2026
Antwort von Hale Groves
Thank you for your feedback. We will reach out to you directly.
Antwort von Hale Groves
Thank you so much for the kind words! We're thrilled the gift box hit the mark, and it's always great to hear when the cookies are a hit too. We do value you as our customer and appreciate your business.
Every time I enjoy your beautifully…
Every time I enjoy your beautifully packaged fruit, it feels like a blessing from my home state of Maine, giving me some sweet relief during the winter months.
13. Mai 2026
Antwort von Hale Groves
Thank you so much for your kind words we love hearing that our fruit is bringing a little sunshine to your winter! While we're rooted in the heart of Florida's citrus country, we're so glad the flavors and care we put into every box travel all the way to Maine. We hope to keep brightening those cold months for you for years to come.
Great service!
The customer service was a real person who had the care to help me right away and take care of the issue. Thank you!
13. Mai 2026
Antwort von Hale Groves
That's exactly what we hope every interaction feels like a real person who genuinely wants to help. We're so glad we could take care of things for you quickly, and thank you for taking the time to share this. We appreciate your support!
Moldy oranges and poor customer service.
Ordered oranges as a gift, they were in transit for over a week and arrived moldy. When I complained, the company wanted the gift recipient to submit pictures before they would do anything. Some gift - here's some moldy oranges and a big hassle.
13. Mai 2026
Antwort von Hale Groves
Thank you for your feedback. We will reach out to you directly.
I have ordered several times and every…
I have ordered several times and every order arrived in Perfect condition except my last order of grapefruits. One arrived smashed. I notified Hale and with one day or two. A replacement order arrived no charge. Outstanding company A++++
13. Mai 2026
Antwort von Hale Groves
Thank you so much for your kind words and for being a loyal customer! We're sorry one of your grapefruits arrived damaged, but we're really glad our team was able to get a replacement out to you quickly. That's exactly the experience we want every customer to have. We look forward to your next order!
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