Gregory Pennington Bewertungen 63

TrustScore 4 von 5

4,1

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I was directed here by another provider and I'm so pleased I was. Been with this company now around 3 months. From start to finish was treated well did not look down on me for being in this situatio... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Over the last 12 months, I have been becoming more and more concerned about my situation, after several weeks of having the confidence to get in touch with G.P, I can honestly say I made the right dec... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I am with Gregory Pennington and my debt has been reduced considerably only a few more thousand pounds to repay but I thank them to stop 11 creditors from asking money every week.i was down to borrow... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Kreditberatung

Vom Unternehmen geschrieben

Helping people deal with debt since 1993 We're proud to have helped over 400,000 people get out of debt. Whatever problems you're up against, we could help you too.


Kontaktinformationen

4,1

Gut

TrustScore 4 von 5

63 Bewertungen

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Bewertet mit 1 von 5 Sternen

After being with GP for 12 years my…

After being with GP for 12 years my debts have only reduced by 5 grand.
In talks with another company they can make me debt free in 5 years and have removed all intrest.
I used to recommend GP but not any more.
I feel I have wasted my time and money with them

22. Januar 2023
Bewertung ohne vorherige Einladung
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Antwort von Gregory Pennington

We are sorry to read this is your experience, we are passionate about our customers and the service we provide. Please contact us on 0161 393 7157 so that one of our colleagues can contact you to look into your case and address your concerns.

Bewertet mit 1 von 5 Sternen

Only one star as can’t leave with…

Only one star as can’t leave with none!! Was with Gregory Pennington for many years never missed a payment but my debts never seemed to reduce! Then after about 5 or so years with them my husband got a phone call telling us we are no longer entitled to their service and had to call all of our debts and pay them off ourselves!!! No explanation or anything?! Left us high and dry we NEVER missed a payment to them!! So we had to take a loan through our parents to pay the rest of the debts, we had 24 hrs to contact all debts and sort it out ourselves then also found some companies were receiving pittance to what we was told we were paying them! AVOID AT ALL COSTS.

30. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Beware at all cost or else you will be…

Beware at all cost or else you will be…
Beware at all cost or else you will be mentally tortured. Be vigilant and check your account all the time or else all the money you paid will go to their own pocket!!! Totally unacceptable.. My balance last 2nd of november 2020 is 12.228.80 and i paid monthly 580.00 each month and now i checked my account and my balance is 10,163.96 that is supposed to be 8,798.80 already taken out 630.00 for their payment.To all of you out there be carefull with this company as its happened to me three time already. Some of my creditors even sent me a letter for my refund and i cant see any deduction of my balances. Intead of helping you trough out difficult times this company will pull you down. Anybody have read this review heres my name and number Jerrymie 07384653970. I will listened for all of your advices and if you ask about this issues youre very welcome. Please share this to any of your family that are having a problem to please please beware this company at all cost.... I am been mentally tortured when i have seen this balances that i have just last 7 months. I have been with them since 2014 so its been 7 years now and im sure they will find a way to drag you more years....I will have to refer this to citizens advice bureau. This is my answer on you coment bellow!!!!! How it could be a wrong domain as im originally sign my debt management to Gregory Pennington. Ive been with you for over five years and then you merge together same employees. Look at the Gregory Pennington sites and you can see financial wellness group dont fool the people dont hide on your shadow. Dont be scared on people reading the reviews as this is the truth and that is what was happened.

15. Juni 2021
Bewertung ohne vorherige Einladung
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Antwort von Gregory Pennington

This is a duplicate review and is listed under the wrong domain. I have responded to it in the correct location which is here: https://www.trustpilot.com/review/www.financialwellnessgroup.co.uk

Bewertet mit 5 von 5 Sternen

Thank you.....

Thank you for your prompt response to my issue and for clarifying the situation. I received an email the same day that I submitted my review where Ian Williams came back and advised that he would check my account and contact was indeed made on Monday (today). So thank you so much for the clarification again and for resolving my issue so promptly.

1. Februar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Need to improve communication greatly

GP started out ok. I have been with them for 4 years roughly on a dmp. However over the last six months their service has been far from professional. I understand with Covid19 companies are possibly under more pressure however they have caused me so much stress this year. I have been communicating clearly with them but clearly things dont get noted down on accounts etc. I have had repeated emails from them asking the same question on several occasions. I havnt missed any payments and cant wait for my dmp to end next year. For a company to charge a fee which I am aware of and happy with have been useless this year and they need to retrain their staff and up standards. I would recommend you use another company.

28. Oktober 2020
Bewertung ohne vorherige Einladung
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Antwort von Gregory Pennington

I am really sorry that this has been your experience James. We'd like to have the opportunity to put things right. Can you please drop me an email with some details to ian.williams at gregorypennington.com and I will investigate on your behalf. Thank you, Ian

Bewertet mit 1 von 5 Sternen

Gregory Pennington case

Gregory Pennington case: RES9167680 complaint via Resolver not even had a reply to acknowledge it.

I was offered a Debt Management Plan towards my debts plus their regular fee of £38.50.
I advised the company that my name on the documents is misspelled and my DOB was input incorrectly too.
I have chased the customer service on a few occasions because I couldn’t register to my online account (for months) to see the progress on my DMP and this was because of the incorrect personal details that was input by the company, then couldn't be changed without a hassle.
What is more, on my agreement which was based on the conversation with GP I agreed to monthly payments (1st of each month) and the payments were taken every 4 weeks on rotational basis which worked out to be 13 payments a year! (where would the 13th payment go?). I had gone through a detailed financial expense form with the advisor to make sure monthly payments are affordable and ended up being charged 1x extra payment a year, how come this can be called helpful? If anything - that just just topped my concerns and anxiety up. I used significant time and hassle going through the process to correct the information.

This has not only caused me a lot of distress on top of already stressful financial difficulty by the company which promotes themselves as a help for people in debt. You can understand that for a customer who is seeking debt help who you not helping free of charge but by a monthly fee of £38.50 a month (4 weekly in my case as incorrectly set up) this is unacceptable and really bad service offered.
For a fee of mind blowing £4,235 (if I carried using the plan until my debts are fully paid) I could pay off some of my debts and I couldn’t even have my DOB, name and monthly payments processed correctly. This has caused me losing trust in the company so I cancelled the DMP with Gregory Pennington and decided to reach out to all my creditors directly seeking direct arrangements between myself and the lenders.

15. Oktober 2020
Bewertung ohne vorherige Einladung
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Antwort von Gregory Pennington

Hi Patrycja - thank you for taking the time to feedback. I can confirm that we have received your complaint via Resolver and you will shortly get an acknowledgement of that via email. The complaint has been passed to our Customer Relations team who will investigate and repond to you in full. I am sorry that we did not send this acknowledgement sooner.

I am sorry that there seem to a number of things that didn't happen as they should have on your DMP and I aplogise again for those. It does seem we did not provide the service that you or we would expect. I will let the team respond to the points you've raised in detail once they've investigated. However, if your DMP was set up incorrectly to take payments every 4 weeks the extra 13th payment a year would also have been distributed to your creditors (net of fees) in the usual way. Ian

Bewertet mit 1 von 5 Sternen

I owed about 11 grand to various…

I owed about 11 grand to various companies. I went with this company Gregory Pennington.
And I must say. What a load of crap.
I was paying £38 a month just for them in fees.
What debt management company charges fees. When we are already struggling.
When you can go with a free company like step change.
All the money you pay goes towards the debt and not to them.

DONT GO WITH GREGORY PENNINGTON.

Go with STEP CHANGE.
ITS FREE.

Just to add. When I was seeking help when I first applied. It would have been helpful for you to advise me on the free companies that offer help. Instead of making myself as well as other people gain more debt with going with GREGORY PENNINGTON

IF ANY BODY READING THIS AND IS IN DEBT. GOOGLE DEBT HELP AND GO WITH A FREE COMPANY. THEY OFFER JUST AS GOOD A SERVICE. FOR FREE.

AND ITS NOT GOING TO GET YOU MORE INTO DEBT. BY BEING CHARGED FEES.

ITS OUTRAGEOUS GREGORY PENNINGTON. SHOULD BE ASHAMED OF YOUR SELFS.

I HOPE I JUST CHANGE ONE PERSONS MIND NOT TO GO WITH THIS COMPANY

21. September 2020
Bewertung ohne vorherige Einladung
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Antwort von Gregory Pennington

Hi Dane - thanks for taking the time to feedback. You are correct in saying that we charge a fee for our Debt Management Plan (DMP) service and that free DMPs are available. We are very clear and open on this right from the initial call we have with customers - as well as at each annual review - and so on. Clearly, its an individual choice for each customer to make. Generally, our customers tell us that they are happy to pay for the level of service we provide. Ian

Bewertet mit 5 von 5 Sternen

I am with Gregory Pennington and my…

I am with Gregory Pennington and my debt has been reduced considerably only a few more thousand pounds to repay but I thank them to stop 11 creditors from asking money every week.i was down to borrow money to repay debts.
Now I only have a weekly payment to them and I can sleep at night.Highly recommended and Gregory Pennington team thank you

31. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von Gregory Pennington

Thank you for taking the time to feedback. Ian

Bewertet mit 5 von 5 Sternen

Me & my partner we’re ill with stress…

Me & my partner we’re ill with stress trying to pay all our debts each month & felt as though we were getting no where.
I spoke to a lovely lady from Gregory Pennington and it felt like a weight had been lifted from my shoulders once I put the phone down.
They deal with all our creditors on our behalf all we have to do is send our monthly payment and email any post from our lenders.
The support we have received as been fantastic and there is always someone at the end of the phone.
It’s going to take a long time until we become debt free but at least we don’t have to struggle so much anymore

22. Juni 2020
Bewertung ohne vorherige Einladung
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Antwort von Gregory Pennington

Thank you. We are delighted to be able to help. Ian

Bewertet mit 1 von 5 Sternen

Avoid

I remember maybe 10yrs ago the Halifax advising me that Think Money/Gregory Pennington would help me with my debts.So I banked with them for maybe 2yrs until I realised that the fees were absolutely awful and they’d of been better used towards my debt.

Last year I became debt free, I had owed 50k and if I’d not of changed bank accounts I’d still owe £9,600 as I was paying £100 a month in fees to Think Money/Gregory Pennington.

I saw someone use one of their cards in H&B the other week, and it reminded me that Lloyd’s Bank gave me a basic account and PayPlan (it’s free) paid all my debts each month.

Please try PayPlan first or any other debt charity - I didn’t know about them being free and stupidly took Halifax’s advice. You’ll get a basic account from most High St Banks.

PayPlan are free they’ll help you for nothing, that saving can go towards your debt. I paid Think Money/Gregory Pennington maybe £2,400, for something that was free elsewhere.

Just try and get something free before you try these people because I found waiting on the phone for them to answer was a nightmare and it’s not like you can walk into a branch and withdraw money.

It actually makes me feel ill to think about their antics, it’s an extremely stressful experience.

I’m lucky I’m debt free now but could of been debt free sooner but for this outfit

26. Mai 2020
Bewertung ohne vorherige Einladung
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Antwort von Gregory Pennington

Thank you for taking the time to give feedback and congratulations on being debt free now.

I am sorry that you didn't feel that our Debt Management Plan service was good value for money - the feedback we get from customers is generally that they are happy to pay for the service we provide. I appreciate that you left us some years ago, so you would not have had access to our online service/app, discounts, counselling, videoDoc service and many other benefits we provide customers with.

We make all customers aware, before they start any debt solution, that we charge a fee for DMPs and that free solutions are available elsewhere. We also suggest people contact the Money Advice Service.

Opening a thinkmoney current account isn't something that you have to do when you start a debt solution with us. As you say, free basic bank accounts are available. What thinkmoney offers, that you can't get from a high street current account, is its unique budgeting service, which some debt solution customers find useful.

Once again, congratulations on being debt free.


Ian

Bewertet mit 5 von 5 Sternen

Good company

I've been with these guys a few years, very professional and understanding, I can't rate them enough actually.

2. Mai 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

They offered debt relief to my partner…

They offered debt relief to my partner ,they asked her to provide document showing that she recieved her benefits plus bank statements which i did , they lost bank statements which i send next day recorded delivery , they dont accept prof of benefits they said its only one page but Dwp and revenue provided me only with one page , its been now more than half year when im trying to include my partner in my debt management plan or to get her debt relief folder , each time im calling im dealing with new person , to much hustle , they keep saying they there to help but there is no much help .

20. Februar 2020
Bewertung ohne vorherige Einladung
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Antwort von Gregory Pennington

We are sorry for the delay in completing the DRO application, as you say there have been problems getting the documents we need before we can submit it. My colleague will call you to try to resolve this. Ian

Bewertet mit 2 von 5 Sternen

Since Gregory Pennington have been…

Since Gregory Pennington have been involved with my debts there has been nothing but problems arising. Cancelling agreements when I haven't even been notified or been discussed with me, aren't able to check the information I have sent them before speaking to Debtors and getting all the information hence why no one is able to find my details etc. I am now looking to take my debts to a company where they don't charge you and have been more than happy to take this one and deal with it all for me and get it correct first time round.

6. Januar 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

This company have helped me in so many…

This company have helped me in so many ways. I finally feel back in control of my finances and that is thanks to the team at Gregory Pennington. Right from the first call they have been understanding, compassionate, thorough and have walked me through each step of the process. I would highly recommend them.

3. Januar 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I was directed here by another provider…

I was directed here by another provider and I'm so pleased I was.
Been with this company now around 3 months.
From start to finish was treated well did not look down on me for being in this situation and was good at looking at my finances and understanding what I could realistically afford and what I can live on.and true to there word not 1 letter or phonecall from debt collection agencies I can finally live again with out all the stress

3. Januar 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Took away a lot of my worries and and…

Took away a lot of my worries and and offer a fantastic professional experience. Customer service wise they will bend over backwards for you, each lady I’ve spoken to has been so nice and understanding and very comforting in many ways. I would 100% recommend.

3. Januar 2020
Bewertung ohne vorherige Einladung

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