No email to state order was being delivered on delivery date. They use DPD who my preference is deliver to neighbours if no one home. Box left on door step in sun and full view of full street. Emailed... Mehr ansehen
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Das sagen Bewerter
Order 12 dough balls, pizza sauce, pepperoni, mozzarella balls and the dust. Box arrived after 5 days with dough bags exploded and over fermented (like stale booze smell) and no mozzarella. Had a repl... Mehr ansehen
Unternehmen hat geantwortet
Very disappointing as a first time customer. Courier badly delivered the box so some dough was burst. Customer service initially were great and I was told it would be replaced for the new date I nee... Mehr ansehen
Unternehmen hat geantwortet
We've been using Great Balls of flour for a couple of years and their service has been brilliant. Great dough and great accessories, helping to make life a bit easier when you have a load of guests... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Great Balls of Flour is revolutionizing the way you enjoy authentic, high-quality pizza at home. We believe everyone deserves to experience the joy of a perfect pizza, regardless of dietary restrictions or busy schedules. That's why we specialize in crafting and delivering exceptional Neapolitan, Sourdough, and Gluten-Free pizza dough balls and complementary, restaurant-grade toppings right to your door. Our Mission: Quality, Convenience, and Community Authentic Quality: Our commitment starts with the ingredients. We use premium flours and time-honoured fermentation techniques to create dough that yields a truly authentic pizza crust—whether you're looking for the classic chew of a Neapolitan, the depth of flavour from Sourdough, or a delicious, worry-free Gluten-Free base. Ultimate Convenience: Forget the mess and stress of mixing, kneading, and proofing. Our ready-to-use dough balls are perfectly portioned. We take the hard work out of the process, leaving you with the fun part: stretching, topping, and baking your masterpiece in minutes. Curated Toppings: We don't just stop at the dough. We source and supply a selection of the highest quality toppings—from rich Italian tomato sauces and DOP-certified cheeses to unique, artisanal meats and vegetables—ensuring your homemade pizza tastes as good as, if not better than, your favourite pizzeria. Dietary Inclusivity: We understand that many people have specific dietary needs. Our dedicated production process ensures that our Gluten-Free offering is delicious, safe, and meets the same high standard as our traditional doughs, so no one has to miss out on pizza night. We're proud to bring the authentic pizzeria experience into kitchens across the country. Join the Great Balls of Flour family and discover how easy it is to make extraordinary pizza at home!
We promise the Best Pizza Dough
Vom Unternehmen geschrieben
- Make great pizza at home
- You can enjoy great pizza made at home, safe in the knowledge that what you're eating is free of Ultra-Processed Ingredients and has been carefully produced before it leaves our kitchen. We make making restaurant quality pizza easy. In fact, you'll be amazed at how quickly you can make it - often in far less time than a pizza delivery takes! Throw into that the costs and how much money you're saving, you'll be savouring every single mouthful.
Our Shipping Promise
Next day delivery
We offer the fastest delivery in the business and when we dispatch your order it will be shipped on an overnight service, making sure it arrives as fresh as it possibly can.
Kontaktinformationen
Unit 11 The Forum, Rose Avenue, YO26 6RU, York, Vereinigtes Königreich
- 01904215979
- accounts@greatballsofflour.com
- greatballsofflour.com
Pizza Dough & Premium Ingredients.
3,6
Akzeptabel
419 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very poor customer service
Order was lost in the post, customer service awful - no replacement sent, no refund. Very poor.
13. April 2026
Antwort von Great Balls Of Flour
Hi Mark
We are really sorry to hear about the trouble with your order and the experience you’ve had with our support. Having an order go missing is frustrating enough without feeling like you're being left in the dark.
Our team has been working right through the Bank Holiday weekend to clear a backlog of messages and get back to every single customer. If you haven't seen a resolution yet, it's certainly not because we’re ignoring the issue—we’ll always ensure a lost order is either replaced or refunded.
Please get in touch with us again or keep an eye on your inbox; we are prioritising missing orders and will make sure this is put right immediately.
Thanks for your patience while we get this sorted.
Best regards,
Team GBOF
Missed an item off my order
Missed an item off my order, rather than offer to send it out they only offered a refund.
29. April 2026
Antwort von Great Balls Of Flour
Hi Karl
We are sorry to hear you were disappointed with how we handled the missing item.
While we would love to be able to send out every individual item the moment it’s missed, as a small business, the logistics and environmental cost of shipping a single product separately make it very difficult to justify.
Our policy is to issue a refund for any missing items immediately so that you aren't out of pocket. It’s the most direct way we can resolve the error, though we appreciate it wasn’t the outcome you were hoping for on this occasion.
If there is anything else the team can do to help, please don't hesitate to reach out.
Kind regards,
Team GBOF
The pizza dough is excellent
The pizza dough is excellent, easy to roll and slip on and off the pizza peel with such ease.
29. April 2026
Order was wrong the dough was awful so…
Order was wrong the dough was awful so not plan to use them again
13. April 2026
Antwort von Great Balls Of Flour
Hey Rowan
We are sorry to hear that your order wasn't right and that you didn't enjoy the dough.
We take a lot of pride in our 36-hour proofing process and using 100% Yorkshire-sourced ingredients to ensure a premium result, so it’s disappointing to hear we missed the mark for you this time.
If the order was wrong, we would like the chance to see where the mistake happened and put it right. Please reach out to the team directly with your order details so we can look into this further for you.
Kind regards,
Team GBOF
The order has not arrived
Original order lost somewhere in the in the world of logistics. However great communication and swift resolution with a no quibble offer of a full replacement. Thank you for resolving this so quickly and easily, changed experience from 1-star to 5-stars due to the great customer service.
29. April 2026
Antwort von Great Balls Of Flour
We are sorry to hear your order hasn't arrived yet and that you’re frustrated with the service.
We have been working hard to communicate that we're currently experiencing a backlog, with alerts on our homepage banner, our delivery page, and within the order confirmation emails to flag the 2–3 day delay. We do our best to make these lead times as clear as possible so there are no surprises, but we appreciate it’s still a pain when you're waiting on your dough.
Please rest assured that we are working through orders as quickly as possible. Keep an eye on your inbox for a dispatch notification, which will be sent the moment the courier has your parcel.
Thanks for your patience while we get back on track.
Kind regards,
Team GBOF
Not to be trusted
You didn’t deliver my order, told me it was my fault, although the address was sufficient for others to make deliveries. The delivery agent said it failed to deliver on an e mail at 7.30am yet their van delivered something else here at lunchtime so they clearly didn’t try.
I was then told as the delivery had been returned to the supplier (clearly not true as they are too far away to have got it back within 3 hours of the delivery failure) and had spoiled so I needed to pay again.
29. April 2026
Antwort von Great Balls Of Flour
Hi Robin
We are sorry to hear about the trouble with your delivery.
When an address is missing a house number and uses a house name that isn't registered on the Royal Mail system, it makes it incredibly difficult for a courier to complete the drop. While other drivers might have found you before, couriers generally rely strictly on the official database. We would recommend getting in touch with the council and Royal Mail to ensure your house name is formally added to their systems to avoid this happening with future orders.
Regarding the return, once a courier marks a fresh product as "undeliverable," it cannot be redirected or safely sent back out. Because our dough is a fresh, temperature-sensitive product, it spoils if it isn't delivered within the specific transit window. This is why a new order is required, as the original stock is no longer fit for use.
If you’d like to discuss this further or need help getting the address details updated for a future attempt, please get in touch with the team directly.
Kind regards,
Team GBOF
Delivery said next day if ordered…
Delivery said next day if ordered before 12 I did order at 12 on Thursday so allowed an extra day did not arrive until following Wednesday. This was required for a family pizza party on sunday so we were most disappointed. Didn’t order the dough we wanted as that had a warning regarding delivery but the item I selected didn’t have this
28. April 2026
Antwort von Great Balls Of Flour
Hey Sam
We can totally appreciate the frustration here, especially when you’ve planned a family pizza party around a delivery. We’re really sorry we missed the occasion for you.
To keep things fair during this busy period, we made the decision to dispatch all orders sequentially rather than bumping certain orders up the queue. While we updated our website and delivery pages to inform everyone that all orders would be subject to a 2–3 day delay, it sounds like that message wasn't clear enough on the specific item you selected. We'll certainly look at how we can make these alerts even more prominent across every product page to avoid this happening again.
We’d love the chance to get some dough to you for your next gathering. Please reach out to the team directly so we can make this right for you.
Kind regards,
Team GBOF
Really disappointed with the service
Really disappointed with the service, placed our order on Saturday 25th April and paid £10.49 for delivery with it due to arrive on Tuesday in time for a family party. It finally arrived today Friday 1st of May and the dough is warm! We weren’t made aware of any delays when ordering and only now see a message on the web page advising of delays. I received a notification on Sunday 26th saying my order was ready to ship??? I was really looking forward to using this company and would urge them to improve communication and find a better courier!
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Great Balls Of Flour
Hey Richard
We are really sorry to hear that the timing didn't work out for your family party and that the dough didn't arrive in the condition we expect.
We’ve been working hard to flag our current 2–3 day backlog across the site, including on our delivery page and order confirmation emails, but we appreciate it’s incredibly frustrating when an order misses a specific event. The notification you received on Sunday was to let you know your order had been processed and queued for packing; however, the actual transit time clearly took longer than it should have.
Regarding the temperature, it is very unusual for the dough to arrive warm, even with a delay, as our packaging is designed to maintain the right environment for fresh transit. We’ll certainly be looking into this with our courier, as that doesn’t meet our standards at all.
Please get in touch with the team directly so we can look into the transit logs and find a way to make this right for you.
Kind regards,
Team GBOF
Really wanted to like this company
Really wanted to like this company, the marketing and messaging is spot on but the actual ordering and delivery experience has been extremely poor. Chose and paid for nominated day delivery which was ignored, can’t get any response out of anyone (5 days to acknowledge my email and the response was abrupt and unhelpful), asked for an escalation and got a response that simply said my order was in its way, not addressing anything I’d asked. Order then finally arrived and there’s items missing - and good luck trying to get a response out of the company. Clearly under pressure and struggling to keep up with demand, but it’s been a very poor experience and the limited responses from the company are lacking in any ownership, empathy, or resolutions. Real shame.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Great Balls Of Flour
Hey Matt
We're really sorry to hear we’ve let you down. You’re right—our mission is to get everyone a seat at the table, but on this occasion, we didn't even get the table laid for you.
We’ve recently been hit with a massive surge in demand that caught us off guard. While that’s no excuse for the lack of communication or the missing items, it’s the reality of where we are as we scale up. We clearly missed the mark on the "effortless" part of our service this time around.
We’d like to personally make this right and ensure you get the full experience you were looking for. Could you please reach out to us directly? We’ll make sure those missing items are sorted and that we take full ownership of the fix.
We appreciate that we dropped the ball on this occasion and are working hard to ensure it doesn't happen again.
Team GBOF
Very poor service - unreliable
The website offered me a delivery for Friday when I ordered on the wednesday - they then delivered the following Tuesday nearly a week later missing the party i ordered for. When i complained they have a ridiculous AI response that cant actually do anything - when i finally got a human they were pretty much computer says no to any kind of refund for the goods i didn't need as i had to buy from a shop that had stock. Don't recommend them unless you ordering weeks in advance and have alot of freezer space.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Great Balls Of Flour
Hi Christ
We are really sorry we missed the mark for your party. We know how frustrating it is when plans are held up, especially when you've had to head out to the shops to find a backup at the last minute.
While we did have a banner live on the site and our delivery page updated to flag the 2–3 day delays, we clearly didn't make that obvious enough during the checkout process if you were still expecting a Friday arrival. That’s on us, and we appreciate the feedback regarding our automated responses; we’re working hard to make sure our human support is as helpful and empathetic as possible when things don't go to plan.
We’d like to take another look at this for you and find a fair way to put it right. Please reach out to us directly so we can resolve the refund situation properly.
Thanks for your patience while we get back on track.
Team GBOF
Lots to recommend
Very prompt delivery… and the quality of the dough for pizzas was excellent!
16. April 2026
Excellent dough and super fast delivery
22. April 2026
Great Balls of Deliciousness.
Price was as it said. Delvery arrived when they said. The dough tasted as they said. Delicious. What is there not to like. Xx
23. April 2026
Flour was very well packaged and still…
Flour was very well packaged and still cool when delivered. Very quick dispatch/delivery. Will be using again
22. April 2026
Lovely tasty doughballs
Lovely tasty doughballs. Very convenient and great delivery. Love all the extras too!
7. April 2026
Dreadful company
Dreadful company. Ordered 8am Friday morning for delivery Saturday (we were having friends round on Sunday). Sunday morning and the product still hadn’t been posted. Customer service joke - AI automated response saying we can’t cancel the order because apparently it has been shipped which is a lie because DPD have confirmed they haven’t got it. Can’t get my money back. I’m now getting spammed with promotional emails. The whole thing feels like a scam. AVOID
25. April 2026
Bewertung ohne vorherige Einladung
Antwort von Great Balls Of Flour
Hi Alex
Thank you for the feedback. We are genuinely sorry to hear that we let you down and that the experience felt anything less than premium.
We want to
address these concerns directly and candidly. Great Balls of Flour is most certainly not a scam; we are a small, independent team committed to quality, though it’s clear we missed the mark here.
Regarding the delay, there is currently a live banner on the website and an update on the delivery page advising of a 1–2 day delay to orders.
As a business that prioritises staff wellbeing, the team is away from their desks over the weekend. To ensure customers aren't met with total silence, AI is used to handle certain enquiries during these periods. It appears the automation provided incorrect information regarding the shipping status, and for that, we sincerely apologise.
If an order has not yet been collected by DPD, our policy is to cancel it and provide a full refund immediately. We have no intention of withholding funds for a service that hasn't been delivered.
We value the "raw perfection" of handmade dough, but we strive for better than this regarding our service. The team will be looking into why the systems didn't provide the clarity deserved in this instance.
Kind regards,
Great Balls of Flour
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