No email to state order was being delivered on delivery date. They use DPD who my preference is deliver to neighbours if no one home. Box left on door step in sun and full view of full street. Emailed... Mehr ansehen
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Das sagen Bewerter
Order 12 dough balls, pizza sauce, pepperoni, mozzarella balls and the dust. Box arrived after 5 days with dough bags exploded and over fermented (like stale booze smell) and no mozzarella. Had a repl... Mehr ansehen
Unternehmen hat geantwortet
Very disappointing as a first time customer. Courier badly delivered the box so some dough was burst. Customer service initially were great and I was told it would be replaced for the new date I nee... Mehr ansehen
Unternehmen hat geantwortet
We've been using Great Balls of flour for a couple of years and their service has been brilliant. Great dough and great accessories, helping to make life a bit easier when you have a load of guests... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Great Balls of Flour is revolutionizing the way you enjoy authentic, high-quality pizza at home. We believe everyone deserves to experience the joy of a perfect pizza, regardless of dietary restrictions or busy schedules. That's why we specialize in crafting and delivering exceptional Neapolitan, Sourdough, and Gluten-Free pizza dough balls and complementary, restaurant-grade toppings right to your door. Our Mission: Quality, Convenience, and Community Authentic Quality: Our commitment starts with the ingredients. We use premium flours and time-honoured fermentation techniques to create dough that yields a truly authentic pizza crust—whether you're looking for the classic chew of a Neapolitan, the depth of flavour from Sourdough, or a delicious, worry-free Gluten-Free base. Ultimate Convenience: Forget the mess and stress of mixing, kneading, and proofing. Our ready-to-use dough balls are perfectly portioned. We take the hard work out of the process, leaving you with the fun part: stretching, topping, and baking your masterpiece in minutes. Curated Toppings: We don't just stop at the dough. We source and supply a selection of the highest quality toppings—from rich Italian tomato sauces and DOP-certified cheeses to unique, artisanal meats and vegetables—ensuring your homemade pizza tastes as good as, if not better than, your favourite pizzeria. Dietary Inclusivity: We understand that many people have specific dietary needs. Our dedicated production process ensures that our Gluten-Free offering is delicious, safe, and meets the same high standard as our traditional doughs, so no one has to miss out on pizza night. We're proud to bring the authentic pizzeria experience into kitchens across the country. Join the Great Balls of Flour family and discover how easy it is to make extraordinary pizza at home!
We promise the Best Pizza Dough
Vom Unternehmen geschrieben
- Make great pizza at home
- You can enjoy great pizza made at home, safe in the knowledge that what you're eating is free of Ultra-Processed Ingredients and has been carefully produced before it leaves our kitchen. We make making restaurant quality pizza easy. In fact, you'll be amazed at how quickly you can make it - often in far less time than a pizza delivery takes! Throw into that the costs and how much money you're saving, you'll be savouring every single mouthful.
Our Shipping Promise
Next day delivery
We offer the fastest delivery in the business and when we dispatch your order it will be shipped on an overnight service, making sure it arrives as fresh as it possibly can.
Kontaktinformationen
Unit 11 The Forum, Rose Avenue, YO26 6RU, York, Vereinigtes Königreich
- 01904215979
- accounts@greatballsofflour.com
- greatballsofflour.com
Pizza Dough & Premium Ingredients.
3,6
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Delivery issue, frustrating customer service
No email to state order was being delivered on delivery date. They use DPD who my preference is deliver to neighbours if no one home. Box left on door step in sun and full view of full street. Emailed support and recieved a generic email reply. If you can't send an email for delivery date and your courier chooses to not follow instructions then that on you as the supplier! No response to my follow up email stating the issues. Disappointing customer service. Reading the other reviews it seems like you want to take no responsibility for your supply chain. Unfortunately they are your responsibility and as so is the package until successfully delivered. Maybe worth conducting a supply chain performance and looking for a different delivery partner.
30. Juni 2026
Tried dough for first time last night
Tried dough for first time last night. Maybe not the perfect shape (my inexperience) but probably the best tasting base I have used.
30. Juni 2026
My delivery got lost, arrived completely smashed up.
My delivery got lost. Turned up 4 days late, it was completely mushed all packets broken. I was sent more, but it was too late, I had missed the event I had brought them for.
30. Juni 2026
Unfortunately my delivery was left…
Unfortunately my delivery was left behind my bins out of sight by the delivery driver with no notification email that it had been delivered therefore it exploded in the heat and is now not edible. I was then refused a refund as apparently all processes were completed correctly! Very disappointed customer
2. Juli 2026
Antwort von Great Balls Of Flour
Hi Angela
While we understand your frustration about your dough exploding in the heat, we have to be completely clear about where the responsibility lies here.
We send tracking notifications and dispatch notes ahead of time for every single order so you know exactly when your box is arriving. Because we are shipping perishable items, it is the customer's responsibility to ensure someone is available to receive the delivery or retrieve it promptly.
DPD always takes a photo confirming exactly where the parcel has been left. If a parcel is left in a safe place like behind your bins because no one was home, that is standard courier protocol, not a failure of our service. Leaving a box of live dough outside in the heat for an extended period means it will naturally over-ferment and expand—which is exactly what happened here.
Our team refused a refund because, from a fulfillment perspective, all of our processes were completed perfectly and the order was delivered to your property on time as tracked. We cannot absorb the cost when a customer is not available to collect a time-sensitive delivery.
We would like to extend the offer of a 50% discount on a replacement order but are unable to offer an entirely free refund as we have followed our processes correctly, as had DPD by leaving the parcel on your property at the time of delivery.
Best regards,
Team GBOF
Very disappointed in your customer…
Very disappointed in your customer service !
Along with the products first time around !
30. Juni 2026
Antwort von Great Balls Of Flour
Hi Sarah,
Because you have only left your first name on this review, we have been unable to locate your details, order history, or any support tickets in our system. Without an order number or email address, it is impossible for us to know what went wrong or comment on your experience.
We pride ourselves on our product quality and our customer service, so we would love the opportunity to look into this for you.
Please get in touch with our support team directly with your order number so we can investigate exactly what happened and work to make it right.
Best regards,
Team GBOF
Product still has not arrived
30. Juni 2026
Antwort von Great Balls Of Flour
Thank you for the review. We have looked into this and can see that you ordered it on the 30th June and we dispatched it on the 30th June but DHL appears to have lost it.
We cannot see any record of you contacting support to inform us of this. Had you contacted support we would have arranged a replacement.
Please can you reply to the order confirmation email you received and our support team will resolve this really quickly.
We are genuinely sorry that DHL has not delivered your order.
Kind regards
Team GBOF
Great dough Easy to work with Tasty and…
Great dough Easy to work with Tasty and good instructions and tips
29. Juni 2026
Customer service team were a great help…
Customer service team were a great help with a problem with my order. I received a very quick response and the matter was dealt with efficiently which ensured we had our order in time for our pizza party! Thank you Steph and the team. The dough balls are amazing too! 😍
2. Juli 2026
Bewertung ohne vorherige Einladung
Do not use this company
I never review but I feel as thought it’s worth while.
I ordered 4 items for a specified delivery date in very good time.
I confirmed the delivery date via email which was confirmed.
I then emailed to reconfirm the delivery date would be successful the following day,
I got a reply to say the order hadn’t even been processed,
I then asked for a refund which was ignored.
The delivery date was then missed,
Which I emailed for an update to which they ignored until they finally shipped the order, they then said “as the order has been shipped we can no longer issue a refund.”
The order was finally delivered too late the next day.
They didn’t offer a refund or anything close to a partial refund, not even a refund for the extra I paid for a specific delivery date.
Awful service and equally as bad delivery service.
I repeat do not use this company.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Great Balls Of Flour
Hi Adam,
We're really sorry to hear about your experience, and we want to extend our heartfelt apologies. This is definitely not the kind of service we aim to provide, and we completely understand how frustrating this situation must be for you, especially considering all the effort you put into securing your date.
Here’s a bit of insight into what happened: last month, we upgraded our systems for managing delivery dates. During this transition, a few orders encountered technical issues, leading to communication delays on our side. We’ve since made many improvements, giving our customers direct control over their delivery dates at checkout. This change should help prevent similar issues in the future.
We always strive to put our customers first, and we're constantly working on enhancing our operations and customer service so that the delivery experience matches the high quality of our products. We hope our recent reviews reflect the hard work we're putting in every day!
We’ll definitely take a closer look at the specific email gaps you pointed out, but in the meantime, we want to make things right. We’ve credited your account with the full value of your order for a future purchase. We truly hope that, despite the delay, you were able to make some delicious pizza with the ingredients!
Thank you for sharing your feedback with us; it really helps us improve.
Best regards
Team GBOF
Great products and great customer service
We've been using Great Balls of flour for a couple of years and their service has been brilliant. Great dough and great accessories, helping to make life a bit easier when you have a load of guests for pizza. In the unusual event that there's been a delivery issue or something, they are so quick to respond and sort out it out, it's like it never even happened.
They are a pleasure to deal with. Steph sorted out a recent issue when I received an email to say an order was on it's way and I hadn't placed an order. She was so thorough and it turned out that it was just a duplicate email. She put my mind at ease. Would recommend this company for great products and great customer service with real people.
2. Juli 2026
Bewertung ohne vorherige Einladung
A mess of an order and ridiculous customer service.
Ordered dough balls and jars of pizza sauce, excited to try Great Balls of Flour for the first time. What arrived was a box that looked like it had been used as a football — crushed, torn, and sodden with pizza sauce and broken glass from one of the shattered jars.
The packaging of the glass jars is completely inadequate for transit and the courier clearly had no regard for the clearly marked FRAGILE labelling. Whoever spec'd that packaging must not be the brightest. I had to clean broken glass and pizza sauce off my kitchen floor.
What made it worse was the customer service experience. The initial response came from a bot — Emily — who couldn't actually resolve anything. When a real human eventually responded, whose responses were clearly also AI generated, the resolution I was left with was a £3.50 refund. That's the value of the item smashed, fine.
A smashed parcel doesn't lose you a customer. How you handle it does. Great Balls of Flour failed on both counts.
Would not recommend and will not be back.
Edit: you okay? Interesting response. Reply to negative feedback quick enough, with the help of chatgpt no doubt.
I'd also point out that I never said I threw away perfectly good food. That's an assumption you've made and used to undermine a legitimate complaint, which says a lot about how you treat customers.
As for handling it "by the book" — the book apparently doesn't include adequate individual protection for glass jars in transit, regardless of how highly regarded your cardboard box manufacturer is.
I stand by every word of this review. Bad service. Won't be back and wouldn't recommend.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Great Balls Of Flour
Derar L Wall
We are sorry that your first experience with us was let down by transit damage, but we have to push back on your comments regarding our packaging and our team.
Our boxes are robustly tested and produced right here in the UK by a highly regarded cardboard manufacturer. The protective sleeves around our glass jars successfully protect 99% of shipments. No transit packaging can ever be 100% indestructible against a courier treating a parcel like a football and we, sadly, have no controlled over how parcels are handled by couriers - even though we have large FRAGILE wording printed on the box - as you pointed out - this can still be ignored.
Furthermore, your claim that the rest of the contents were ruined is incorrect. As our human agent advised you, the rest of your items were completely protected by a separate, sealed insulated liner inside the box and were perfectly safe to use. Throwing away perfectly good food because of an external courier blunder is a massive shame.
Regarding our customer service, we do not feel that we failed you. We offered you a choice: a full refund for the smashed sauce or a credit note with an additional amount thrown in as a gesture of goodwill. You chose the refund, which will have been processed immediately.
We are a small business doing things the right way, and while courier damage is frustrating, we handled the situation fairly, transparently, and by the book.
Best regards,
Team GBOF
Dismissive and arrogant. Lost a repeat customer
I really wanted to like this company. In fact, this was my second order.
My first order wasn’t right either….one of the two mozzarella packs I’d paid for was missing. To be fair, they gave me a £5 credit, which I used on this order.
Unfortunately, this order arrived fully defrosted with the cooling pack completely thawed during 35°C weather. My previous order had arrived completely frozen with multiple ice packs, so I know it’s possible to package these products differently.
I explained that, as these are perishable food products, I wasn’t comfortable consuming or refreezing them because I had no way of knowing how long they’d been outside a safe storage temperature.
What really disappointed me was James’ response. (The founder is also called James….is it the same person?) Rather than trying to resolve the issue, he told me food isn’t covered by the Consumer Rights Act, that a chargeback wouldn’t be successful, and even suggested I shouldn’t buy pizza dough from any company until the weather cools down because none would meet my expectations. I was also told that any replacement would arrive in exactly the same condition.
In the end I had to open a PayPal dispute, and PayPal refunded me.
I completely understand that couriers, weather and logistics can cause problems. That’s not why I’m leaving this review. I’m leaving it because when a genuine customer raised a genuine concern, the response was dismissive rather than helpful. A replacement, a refund or simply a more customer-focused approach would have kept my business. Instead, they’ve lost a repeat customer.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Great Balls Of Flour
Hi Roland,
To clear up the facts, James, our founder, was the person responding to you, and his intention was to help you understand the product rather than be dismissive. We are a small, independent business, and it is very unfortunate that you have chosen to tarnish our reputation with a one-star review based on a mischaracterisation of that conversation.
Here is the reality of the situation:
Product Condition: Based on the exact dispatch and delivery times from our facility to your house, alongside the photos you provided, your dough was absolutely and completely usable. It is a live product, and arriving defrosted is entirely normal and safe.
The Replacement Logic: James explained that a replacement would arrive in the exact same condition because arriving defrosted is the correct condition for transit. Sending another box would have simply resulted in a further lose-lose situation, leaving you even more frustrated by receiving the exact same perfectly safe, usable product.
Food Waste: Suggesting that perfectly good, premium dough should be thrown in the bin is something we do not stand for and will not tolerate. We will always advocate for the quality of our product over unnecessary waste.
The Advice Given: James was merely stating the facts of how our dough behaves in transit. Rather than listening to or following the expert advice provided to help you get the best out of your order, you chose to quote position points to us that were simply untrue.
Order History: While you mention being a repeat customer, our records show you have placed one previous order back in April. While the weather was admittedly much cooler then, it does not mean the order you received this time was anything less than perfect.
The Refund: To be precise, you were not refunded by us or PayPal through a standard customer service route; you initiated a chargeback. We will be robustly challenging this chargeback with the provider based on the fact that a perfectly good, safe, and premium product was delivered to your door.
We always aim to support customers who want to make great pizza, but we will also protect our business and our team when advice is rejected in favour of false information.
Best regards,
Team GBOF
Very disappointing as a first time…
Very disappointing as a first time customer.
Courier badly delivered the box so some dough was burst. Customer service initially were great and I was told it would be replaced for the new date I needed (pizza party day!) but had to be sent to a supervisor to sort. Supervisor never sorted it (even though I had a ''despatch notification of replacement'') so I had to buy from Chefs for Foodies instead.
A refund was issued but won't be using them again sadly.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Great Balls Of Flour
Dear Mrs Power
We are very sorry to hear that your first order was let down by the courier, and even more sorry that our supervisor loop failed to get your replacement sorted in time for your pizza party. That is absolutely not the standard we set for ourselves, and we are gutted that you had to go elsewhere to save your event.
When a replacement is triggered in our system, a dispatch notification is often generated automatically, but it is clear that a human error occurred during the manual supervisor sign-off, meaning the physical box never left our facility. We completely understand why you lost confidence and chose to use another supplier.
While we are glad a full refund was issued, we know it doesn't make up for the frustration of the oversight before your party. We appreciate your feedback, and we'll be reviewing how our internal escalations are handled to ensure a ball isn't dropped like this again.
Best regards,
Team GBOF
Avoid no communication about order
Avoid no communication about order. Cancelled in end after waiting a week. Got told that it hadn’t been fulfilled after emailing them after 5 working days, emailed again the following dayto be told that there seems to be an issue with my order. Why state 2-5 days delivery if not true. Had high hopes for them too!
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Great Balls Of Flour
Hi Martin
To clear up exactly what happened here: you were, unfortunately, able to choose the wrong shipping service at checkout which is meant for ambient products, not for perishable items. We take product quality incredibly seriously, which is why we would never ship fresh dough on a 2–5 day delivery service, as it would be ruined in transit.
Our system correctly caught the error to protect your order, and we dropped it into our manual review flow so our team could address it. Had our Standard delivery option been selected at checkout, your order would have been dispatched and delivered completely within the clear timeframes we state on our website.
We had to hold the order to ensure you didn't receive spoiled goods, and we are sorry that the manual correction loop took longer than you'd have liked before you chose to cancel. We would have loved for you to try the dough, but we won't compromise on shipping food safely.
Best regards,
Team GBOF
Easy to order but another company with awful customer service
First time buying ingredients for my pizza oven, and a friend recommended Great Balls of Flour.
I placed my order on 16 June, with next-day delivery advertised (allowing for the occasional minor delay). The order was dispatched on 17 June, so I expected it to arrive well before the weekend.
When nothing arrived, I contacted Great Balls of Flour by email on Friday evening, using the contact method suggested in the order confirmation. I received instant replies, but they appeared to be AI-generated and did not address the issue. After being told to wait until two clear working days had passed, I was eventually informed that the matter would be referred to a "supervising agent".
After hearing nothing further for several days, I tried calling customer support. Three attempts resulted in a recorded message stating that nobody was available to take my call. On my fourth attempt, I selected the sales option and someone answered immediately.
I was then told that DPD had damaged the parcel and it had been destroyed. What disappointed me most was that nobody had informed me of this. Had I not chased repeatedly by email and phone, I would have been left waiting indefinitely.
I was offered a replacement order, but by that point I had lost confidence in the service and requested a full refund instead.
Unfortunately, based on this experience, I will be using another supplier in future.
Update
The company have replied below.
To point out it wasn’t picked up first thing on Monday I called numerous times and eventually spoke to someone
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Great Balls Of Flour
Hi Laurence
We are incredibly sorry that your first experience with us turned out this way. DPD damaging and destroying a parcel in transit is always deeply frustrating, but you are completely right—the worst part is that you were left in the dark about it, and we missed the mark by not proactively getting in touch with you first.
To give you complete transparency on the communication gap over the weekend: we are a small team. While we really pride ourselves on customer service, we also pride ourselves on allowing our staff to enjoy their weekend as much as everyone else. Our helpdesk monitors for emergencies, but our team doesn't fully process complex delivery issues or manual supervisor reviews until Monday morning. We appreciate that the automated gatekeeper on Friday evening didn't give you the human reassurance you needed while you were trying to find your box.
Our sales lines are kept open for urgent order issues, which is why that call was picked up immediately on Monday, but we completely understand why you had lost confidence by that point and preferred a full refund over a replacement.
Your refund has been fully processed. We are gutted to have let down a recommendation, but we appreciate your feedback as we work on how our system handles courier exceptions like this in the future.
Best regards,
Team GBOF
Order 12 dough balls
Order 12 dough balls, pizza sauce, pepperoni, mozzarella balls and the dust. Box arrived after 5 days with dough bags exploded and over fermented (like stale booze smell) and no mozzarella. Had a replacement order and it didn't arrive for 6 days again over fermented smelling like booze and no mozzarella! Obviously can't post to N Ireland. Customer service was good and was given a refund for dough balls, but don't buy if your from N Ireland
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Great Balls Of Flour
Hey Kevin
While we understand your frustration with the delivery delays, stating that we "obviously can't post to Northern Ireland" is completely incorrect. We safely ship dozens of orders to Northern Ireland every week, and the vast majority arrive in perfect condition with no issues.
Every order we fulfil is sent out on a premium overnight delivery service. It is annoying for you when the courier misses that window, but it is equally frustrating for us. We don't ask the courier to delay parcels, and when they do, it costs us significantly—we lose out on the premium product and the specialised packaging, as we can only ever claim back the basic delivery cost from the courier.
The "stale booze smell" you described is simply what happens when a live, natural sourdough over-ferments in transit due to a courier delay; it is not ruined or toxic, just heavily proved. Regarding the mozzarella, this appears to have been a genuine mistake in our software that didn't push through the cheese. We have resolved this issue now and would like to apologise to you for this occuring.
Our customer service team acted quickly to support you and issue a full refund for the dough, but blaming our product for a localised courier delay is simply unfair.
Best regards,
Team GBOF
Shocking service
Shocking service. Avoid! Ordered 12 dough balls with sauce. Box came with sauce smashed and 1 dough ball instead of 12. Messed up my weekend as I have guests over. Will never use again. AVOID
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Great Balls Of Flour
Hey Craig
We are incredibly sorry that your box arrived with smashed sauce and a missing item. It is always deeply frustrating when a delivery goes wrong, especially when you have guests over and plans are messed up.
However, calling this "shocking service" is simply unfair. It is not as if we deliberately send out damaged goods or ask our couriers to handle packages poorly—sometimes, unfortunately, transit accidents just happen. When a courier mishandles a box, it is completely out of our hands until the customer lets us know.
For this exact reason, we explicitly state on our website that if you are planning a specific event or hosting guests, you should always order well in advance. Our dough can be perfectly stored, and ordering early ensures that if an unexpected courier mishap does occur, we have the time to send out a replacement before your guests arrive.
We would have been more than happy to sort out a replacement or a refund for the damage if given the opportunity.
Best regards,
Team GBOF
Ordered the sough dough balls
Ordered the sough dough balls, it took two days to arrive , all the balls we’re defroster and soggy, I immediately froze them again, when I came to use one I followed all instructions, defrost in the fridge overnight then leave out for about four hours, the result was a fairly flat pizza that was stodgy, on complaining al I received was a fairly insincere sarcastic reply , no offer off a refund as I had them for more than 48 hours, and was told they couldn’t do anything after that time, even though it was 48 hours to deliver.
Lesson learnt, I usually make my own which are loads better, but if you’re feeling lazy like we all do sometimes, Asda frozen dough is far superior.
Update:
I didn’t compare it to supermarket dough, I just mentioned if you’re feeling lazy and don’t want to make your own, supermarket dough works.
I make my own dough with no additives and use quality Italian flour.
You sound very bitter with the long rant you have replied with, get over it.
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Great Balls Of Flour
Hi Ferdinando
Hi,
While we appreciate you taking the time to leave feedback, we have to stand up for the reality of true, traditional sourdough. Comparing a premium, live sourdough to mass-produced supermarket dough is like comparing a finely aged steak to a fast-food burger—they are completely different beasts.
Supermarket dough is crammed full of artificial additives and heavy commercial yeast, which is exactly why you can rip it open and roll it out straight away (and why it can often leave you feeling bloated). Our dough is made of nothing but 100% natural sourdough yeast starter, flour, water, and salt. No additives, no shortcuts.
Sourdough is a live product, traditionally meant for experienced pizza makers or those willing to learn the craft. It requires an understanding of how natural yeast behaves. The final proofing time isn't a rigid "ready in 3 hours" formula; it varies naturally depending on the heat and humidity in your local environment.
With a bit of practice and patience, our dough yields the best-tasting, crisp crust you will ever eat. But it does require that patience. If you prefer the instant predictability of artificial additives, supermarket dough is always there, but if you want real, uncompromised quality, it takes a bit of time to master.
Regarding delivery. Our deliveries are made overnight. Whilst we aim to ship out as quickly as we can, sometimes that means that in between placing your order and receiving your delivery it can be 2 days which is still very very fast.
Best regards,
Team GBOF
Overheated in transit and exploded out of bags!
First time buying,-saw on internet how great these dough balls apparently taste, so ordered a batch of gluten free and normal ones.
They were delivered by Royal Mail this morning- opened the box and there was an insulated silver foil bubble wrap Jiffy bag which contained 2 melted cold gels and a bag of indescribable clear plastic bags of what I think used to resemble dough of some kind!
On closer examination, there were 4 bags had exploded out of their bags and spewed out all over the other bags of dough! And the stink……! Omg it was awful! I’m guessing that the dough has overheated and proved in the plastic bags cos it’s not been cold enough, and caused them to burst!
I buy lots of chilled products and have never had an issue like this before!
Obviously contacted GBOF and did get a reply pretty much immediately… saying that it was being escalated to a supervisor, but they probably wouldn’t be able to replace the damaged product!
Won’t be buying again, and wouldn’t recommend!!
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Great Balls Of Flour
Hi Iuan
Hi,
We are absolutely gutted to read this, and we are so sorry that this was your first experience with us.
We actually stopped using Royal Mail over a week ago precisely because of issues like this. Your parcel has clearly sat in their delivery network far longer than it ever should have done on their overnight service, which has caused the dough to overheat, over-proof, and burst. We completely understand why the results were awful, and it is completely unacceptable to us that your order arrived in that state.
Please rest assured that someone from our team will be getting back to you very shortly, and we will absolutely be offering you a full replacement batch, sent out via our new courier on a reliable overnight service.
We know you've said you won't be buying again, but we really hope you'll give this replacement a chance so you can actually taste the dough the way it's supposed to be enjoyed.
Best regards,
Team GBOF
Great product and super fast delivery!
28. April 2026
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.