Gracejesslondon Bewertungen 

Poor quality, incorrect information about warehouse on their website. You think you are ordering from London, when in fact your item comes from elsewhere, mine from the Netherlands. Trying to return is a nightmare!!
Return to China with import tax etc! Do not order from here!!!! Absolute rip off!!

Dreadful took 3 weeks to arrive from China
Ordered a Large size kaftan what arrived was not big enough for an 8 year old
Awful material poor poor quality
Try returning apparently I have to pay tax logistics and send it to a Chinese person in China!!! DO NOT ORDER WHOLE COMPANY IS A FRONT

I purchased a pair of cycling shorts which were reduced from approximately £54 to £27.I had assumed that they would be of good quality but they weren't.They were made in China and took a few weeks to arrive.I wanted an immediate refund as unhappy with the quality but would have had to pay the postage to send them back to China .Another option offered is 75% off a future purchase from the website or a 25% partial refund.I am loath to purchase anything as I doubt it will be off good quality.Extremely disappointed and angry as I feel I have been sold shoddy goods.I wouldn't recommend buying anything from them again.

My item arrived much later than intimated at ordering. Too late for the event i needed them for, on day of delivery I emailed them requesting return. I was told to send them pictures of item which I did and now I've to pay to return them to CHINA!!! This is another shein/temu setup

False advertising Grace & Jess London intimates that they are a London based company which is untrue products come from China the shoes I ordered were not true to size I’m always a size 5 from any store and have never had a sizing issue before. The quality of the shoe was also extremely poor.
The company want returns sent back to China at consumer’s cost as they find any excuse to blame the consumer.
Poor customer service and as per other reviewers this company seems to be scammers.

Absolutely appalling service, item I ordered was very poor quality do not order from this website

Nothing like the product advertised.
Huge colour difference, quality poor packing extremely cheap.
Basically just a fancy website for asian cheap rubbish.

Do not buy from this company. They're not based in the UK or Europe and if you want to return an item (which I did because the size large dress I ordered wouldn't have fitted a barbie doll) - they tell you you have to send it back to China at your expense - which was £20! I contacted my bank and requested a chargeback payment and they said they're getting loads of similar calls about this company and would file the dispute and refund the money to me.

If I could give half a star I would.
Poor communication lengthy delivery and poor quality -
Overpriced for items received and the returns process is ambiguous
False advertising peddling cheap substandard china tat.

Absolutely awful please do not order from this site it comes from china despite its name and is cheap nasty material something you’d pay £5 on Temu for and it cost me £35 and you have to pay return costs back to china absolute rip off company!

This company claims to be based in London; however, I have been waiting for my delivery for over two weeks, and it is still in transit. It is obvious that the item is being shipped from China. I also found the exact same dress on the Shein website for £7.99, which suggests it is the same product from the same source, being sold at five times the price. I attempted to cancel my order and request a full refund, but my request was denied.

Do not touch this company - they are scammers!
Nothing to indicate when ordering that they are in China.
The clothing is rubbish and you will never get your money refunded or be able to return the goods unless you want to pay extortionate postal fees to China and then you will be fobbed of with every excuse going.
Really regret having any contact - it is now in the hands of my credit card company fraud dept.
Please, please don’t touch them!!!

Please please do not fall for this awful site , the quality of the dress I purchased is horrendous and is nothing at all like advertised. Then of course you need to return as it's just awful. You are the left paying over 30.00 in charges. Total rip off . They claim to be in a London but surprise suprise you have to return to China . Please do not fall for this like I have

I wished I had read the reviews, the items were so cheap and nasty I tried to return them. They don't want you to return them they want to give you a credit, well i would never buy anything from them ever! I then sent it back to their London shop which they refused to take in and now the parcel is lost and they did not mention that I had to send it to China as I'm just reading from others comments, so now no refund! Disgusting

What a palaver to return an unwanted item. It took two weeks to receive it. The material was so cheap and it would never have retailed at £70 which was stated on the website. I have had to take pictures of the item and say why I wish to return it. I have also had emails offering me a discount. Now I have to pay postage to return item to China which wasn’t mentioned when ordering. Terrible company

I ordered dungarees which did not fit well at all and I requested a refund and how to return the item. I received an email detailing the steps involved to return the item to China, the cost of which was more than the original cost of the dungarees. Buyers beware!

I ordered a pair of trousers which were much too large . When it came to return them they advised that I had to send them back to China at my own expense.
Their warehouse is in England and there is nothing on their website to say that that returns had to sent back to China
Avoid !

Do not whatever you do buy from this company. I foolishly did not check their reviews. I bought two dresses that were far too small so asked for a return label . They avoided sending the label and then said I’d have to pay for the returns. I thought they were based in London and expected them to send a return label then take the cost of my return out of the refund.
Instead they sent an address for china which I will have to pax taxes for too.

Really long wait. Dress was then a cheap and nasty fabric. Would never order from here again.

If I could give 0 stars I would. The company is genuinely a scam site. I ordered a dress for my graduation first it got delivered to the wrong house and they weren't going to give me a refund or a replacement for until I got proof from the delivery company despite this being their fault not mine and them having pictures of it being sent to a DIFFERENT house. Then when i tracked this house down on Google maps from the delivery photos which was on a completely different street I opened the parcel and tbe quality is absolutely atrocious, like you couldn't wear it out the house it's see-through, cheap and looks like it's been made by a child - so I emailed again asking to do a return, they said because there is nothing wrong with tbe quality of the item I have to pay for the return. The dress is £50!! I should not have to pay to return an awful item. Company is a scam, customer service is atrocious - NEVER order from here ever.