First purchase. Glasses arrived in a cardboard shipping box, no packing material, nothing from manufacturer (box, papers, cleaning cloth). The glasses case was pretty beat up looking. Glasses seem ok... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I’m actually very impressed with this! I found a rare vintage piece coming from Italy and I thought I would take the risk and order from this website. The order included tariffs and fees. I received t... Mehr ansehen
Unternehmen hat geantwortet
Reasonable price with terrific service. Order delivered 2 days ahead of schedule during super-busy Christmas shopping rush, wow! Most of responses within hours despite US-Italy time difference,... Mehr ansehen
Unternehmen hat geantwortet
Received my product very fast, bought 2 sneakers. Legit and new. Yes, the platform is new and they are testing lots of features (like you can only buy one product per order) but the core features are... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The First Luxury Social Shopping Network. Shop curated luxury fashion, watches, jewelry, interior and art from the world's best boutiques online at THE LIST.
Kontaktinformationen
New York City, Vereinigte Staaten
- +1 (845) 243-2550
- customercare@gothelist.com
- gothelist.com
4,0
Gut
209 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I received my coat promptly
I received my coat promptly; the coat is exactly as pictured and described online, and the price was excellent too!
8. Januar 2026
Antwort von THE LIST
Hi Angelica,
Thank you so much for your review! Our customer satisfaction is our top priority, and your feedback is extremely important to us. We’re thrilled to hear you had a great experience and hope to see you again soon!
Kind regards,
THE LIST
Antwort von THE LIST
Dear Iryna, thank you so much for your review and for shopping with THE LIST! Our customers feedback are extremely important! Wishing you a wonderful start to 2026 and a very Happy New Year!
THE LIST
fast and relaiable
30. Dezember 2025
Antwort von THE LIST
Hi Carolina!
Thank you so much for your kind review! We truly appreciate your feedback and are so glad you had a great experience. Wishing you a wonderful start to 2026 and a very Happy New Year!
THE LIST
I still have not received return…
I still have not received return instructions, but I received correspondence that it is being prepared, so, as of now, my review is neutral, at best.
25. Dezember 2025
Antwort von THE LIST
Hi Ian
Thank you for your feedback — we really appreciate you taking the time to share your experience.
We’re sorry for the delay, which was unfortunately due to the holiday season and higher-than-usual volumes. Our Customer Support team has already emailed you the return label to help resolve this as quickly as possible.
If this addresses your concern, we’d kindly ask if you would consider updating your star rating. We’d also be more than happy to assist you with placing a new order for the correct size or help with anything else you may need.
Thank you again for your understanding, and we’re here if you need any further support.
THE LIST
I requested the George 2 boots and they…
I requested the George 2 boots and they sent me the boots,Atlante Ankle Boots
13. Dezember 2025
Antwort von THE LIST
Hi Efren,
Thank you for bringing this to our attention, and we’re sorry for the inconvenience caused.
It appears there was an error in the item sent, and we sincerely apologise for the mix-up. This is not the experience we aim to provide. Please contact our customer support team with your order details so we can resolve this promptly by arranging a replacement or refund.
We appreciate your feedback, as it helps us improve, and we look forward to making this right for you.
THE LIST
Product fine, shipper not
Have yet to receive the item. It was scheduled for delivery Sunday, moved to Monday. Received a call from an unknown number which I did not answer. It was DHL needing me to be present for the delivery (neither USPS, FedEx, Amazon or UPS require that). Had to reschedule for tomorrow. Grrr.
10. Dezember 2025
Antwort von THE LIST
Hi Alice,
Thank you for your honest feedback — we truly appreciate you taking the time to share your experience.
We understand how frustrating delivery delays and unexpected calls can be. During certain periods, DHL may require the recipient to be present at delivery. This is an additional security measure to ensure the shipment is handed over correctly and not left unattended, helping to prevent loss or theft.
We’re sorry for the inconvenience caused by the rescheduling and appreciate your patience. If there’s anything we can do to assist with your delivery or provide further support, please don’t hesitate to reach out.
THE LIST
Reasonable price with terrific service
Reasonable price with terrific service.
Order delivered 2 days ahead of schedule during super-busy Christmas shopping rush, wow!
Most of responses within hours despite US-Italy time difference, kudos!
Albeit, the first response came back in 3 days...we all should by more from this excellent website so they can properly staff back of the house.
10. Dezember 2025
Antwort von THE LIST
Hi There!
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
THE LIST
Customer service is low
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Hello Teav,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with our customer service didn’t meet your expectations — that’s not the level of service we aim to provide.
We truly value you as a customer, and we’d appreciate the opportunity to make things right. If you’re open to it, could you please reach out to us directly at customercare@gothelist.com. We want to understand what happened and ensure your next experience is significantly better.
Thank you again for your feedback — it helps us improve.
Kind regards,
THE LIST
Unfortunately I didn’t get my order it…
Unfortunately I didn’t get my order it was canceled they said it’s not available but still it’s showing that it’s available on the app and the website!!! And the payment wasn’t fully refunded
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Hi Sara
We’re very sorry to hear about your experience — this is certainly not the level of service we aim to provide.
Your order was cancelled due to an inventory error, and we understand how frustrating it is to see the item still appearing as available on our app and website. Our team is already looking into this to ensure the listing is updated correctly.
Regarding your refund, it should have been issued in full. If any amount is missing or still pending, please contact our support team at customercare@gothelist.com with your order number so we can resolve this immediately.
Thank you for bringing this to our attention, and again, we sincerely apologise for the inconvenience caused. We’re committed to making this right for you.
THE LIST
Do not advertise items you do not have…
Do not advertise items you do not have !!!
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Hi Richard
Thank you for your feedback. We’re very sorry for the frustration this has caused.
As a marketplace, our stock is supplied by multiple independent sellers, and items can occasionally sell at the same time in-store and online. In rare cases, this can result in an item appearing available when it has just been sold elsewhere.
We understand how disappointing this is, and we’re actively working with our sellers to improve real-time stock updates to prevent it from happening. If you still need assistance or would like help finding an alternative item, our support team is here to help.
Thank you for bringing this to our attention.
THE LIST
Good customer service
Good customer service, very helpful in getting returns organized.
16. Oktober 2025
Antwort von THE LIST
Hi Christina,
We’re really grateful and appreciate you taking the time to share your rating with us.
THE LIST
Antwort von THE LIST
Hi Tatiana!
Thanks for sharing your rating with us and the community!
THE LIST
They are going to be on top
Received my product very fast, bought 2 sneakers. Legit and new. Yes, the platform is new and they are testing lots of features (like you can only buy one product per order) but the core features are working great. Purchased, within some days got the tracking code and it came really fast. Support team answers you within a day with clarity, tracking works with the most famous companies like DHL and FedEx. Hope they get even better. Love their user interface.
6. August 2025
Antwort von THE LIST
Hi Gabe
Thank you so much for your fantastic review! 🙏 We’re thrilled to hear that you received your sneakers quickly and that you’re happy with the authenticity, support, and user experience. As you mentioned, we’re still fine-tuning some features, and feedback like yours really helps us grow and improve. We appreciate your trust and support, and we look forward to serving you again soon! 👟✨
THE LIST
Excellent customer service
Excellent customer service. Timely responses. Friendly staff.
30. Juli 2025
Antwort von THE LIST
Hi Marley!
Thanks for sharing your rating with us and the community.
THE LIST
Found answers to questions from…
Found answers to questions from dressmaker. Detailed and with photographs. Appreciate informative response.
22. Juli 2025
Antwort von THE LIST
Hi Sally,
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
THE LIST
Antwort von THE LIST
Hi There!
Thank you for the 5-star!
THE LIST
A plesaure working with this company
A plesaure working with this company, I was a little dubios as the prices were so cheap but I am extremely happy with my new watch ( which was half the price anywhere else) and the customer services was also very good
15. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Hi Stan
Thank you for your kind words. We’re honoured to be part of your fashion journey.
THE LIST
My First Order
This was my first order - I just found this company - and they are wonderful! I love The List! Excellence in every way!
29. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Hi Scott
We truly appreciate your 5-star feedback. It’s a pleasure to serve customers with such refined taste.
THE LIST
I’ve told all my friends to get The List!
Purchase was easy and transparent, no hidden fees. Product was exactly what I was looking for, at substantial lower price and the seller delivered it lightning fast even though it was international! I will check the list before every designer purchase!
11. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Hi Bella!
5 stars from you just made our day!
THE LIST
Timely and Reliable
I received my item in a very timely manner! I was so happy to find that The List had the dress I wanted in my size, since it was sold out everywhere else I was looking. I would definitely order from them again.
10. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Hi Amelia,
Thanks for the glowing review! We're glad THE LIST delivered the quality you expected.
THE LIST
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.