Got a pair of Snow Peak trousers in the sale then ordered a pair of Adidas Spezial shorts that I couldn't get anywhere else. Both arrived quickly, well packaged and were both reasonably priced. Would... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Generally Goodhood are okay and I receive my orders in a timely manner. There was one order recently which never arrived and after 2 weeks I started to email about where the order was. I emailed 4 tim... Mehr ansehen
Have had horrendous treatment from Goodhood and basically been ignored despite numerous requests for a response. Purchased a gift for our son a few days ago which wasn’t suitable so requested that... Mehr ansehen
Goodhood are terrible at customer service if I could give it zero stars I would. They still owe me over £100 in refunds from November 2025 and I’ve messaged them numerous times to receive no reply so... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Online lifestyle destination offering a worldwide curated selection of mens clothing, womens clothing and homeware.
Kontaktinformationen
15 Hanbury Street, E1 6QR, London, Vereinigtes Königreich
- goodhoodstore.com
3,2
Akzeptabel
369 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 10 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Don’t have items
5. Mai 2026
Antwort von Goodhood
Hi there, I just checked the back end for your orders, it appears you placed was on Wednesday, given the way that our bank holiday falls it means that unfortunately the collection hasn't yet been able to take place. This is our top priority and will be dispatched ASAP.
Great homewear selection
Great homewear selection, always my go-to for buying pressies, the website is super easy to navigate and can't wait to get my hands on those DIRT Range Mules hubba hubbbba !!!
5. Mai 2026
Bewertung ohne vorherige Einladung
Great selection of products and always…
Great selection of products and always really helpful and friendly staff
1. Mai 2026
Great store and great prooducts
14. April 2026
Customer service is appalling. Still not received urgent ordered.
I opted to receive an exchange due to a sizing issue on a coat order and the replacement was never sent out or received. All emails have been ignored for months and no refund has ever been forthcoming. Please avoid.
4. Dezember 2025
Packaging is great
Packaging is great! A good range of products although a bit pricey but worth it
4. Mai 2026
Bewertung ohne vorherige Einladung
I was kept informed....andit was what…
I was kept informed....andit was what it was supposed to be!
2. Mai 2026
Great design selection
12. November 2025
Item arrived covered in dust
Item arrived covered in dust, I emailed them but never heard back
5. Januar 2026
Appalling Customer Service
Product was good when it eventually arrived. Delivery took several weeks with no communication. I ended up contacting my credit card to report a no show and within 2 days the item arrived!!! The item was a present and was ordered in good time, 4 weeks before the event in fact. There was a total lack of interest , concern and communication by Goodhood and the I spent many hours of MY valuable time trying to chase them. For that reason alone I will never use them again. Good customer service is everything and I’m afraid Goodhood show all the concern of a second class drop shipper, I would even go as far as to say arrogant!!
29. November 2025
Antwort von Goodhood
Hi Chris,
Thanks for taking the time to leave this, and I’m really sorry for the experience you had. Waiting that long without clear communication, especially for a gift, isn’t acceptable and I completely understand your frustration.
I’ve looked into this and while your order was dispatched within our stated timeframe at the time (holiday peaks unfortunately always add a few days on to dispatch times unfortunately), it’s clear we fell short on keeping you properly updated along the way. That’s on us, and we are sorry for your experience.
Excellent product delivery and customer…
Excellent product delivery and customer service. Very happy with my purchase.
11. April 2026
Purchased a pair of general purpose…
Purchased a pair of general purpose shoes, very happy with the shoes, and the service was very good. Shipping with DHL was a bonus with flexibility to pick up. Wouldn’t hesitate to buy again and will drop by when I’m next in London. Thank you!
25. April 2026
Bewertung ohne vorherige Einladung
Would be better if online orders could…
Would be better if online orders could be collected in store. £6.95 postage when I live on the same street is excessive and not very green.
28. April 2026
Very happy with all aspects of purchase
20. März 2026
Beautiful friendly store with the…
Beautiful friendly store with the friendliest most helpful staff! <3
11. Februar 2026
Recent Poor Service
Generally Goodhood are okay and I receive my orders in a timely manner. There was one order recently which never arrived and after 2 weeks I started to email about where the order was. I emailed 4 times across a 2 week period and have never until today received a reply so ended up having to take alternative routes to get my money back. This was far from the outcome I expected from Goodhood. It’s left quite a sour taste in my mouth going forward as it was a lot of stress and waste of time for nothing due to extremely poor customer service.
28. März 2026
Goodhood are terrible at customer service
Goodhood are terrible at customer service if I could give it zero stars I would. They still owe me over £100 in refunds from November 2025 and I’ve messaged them numerous times to receive no reply so given up. I wouldn’t buy from them unless you are willing to lose money.
23. Januar 2026
Antwort von Goodhood
Hi Melissa, hope that you are well. I have e-mailed you directly regarding this and have ensured that this has been fully resolved, we apologise for the issues on this case and hope that our resolution offered will allow you to give us another chance.
Love Goodhood
Love Goodhood: favorite independant . Could do better on delivery especially at sale time and refunds could be quicker. However does not deter me from shopping with them. Great brand and we need to support independents
28. April 2026
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