Alexandria Library Automation Software Bewertungen 

As a new librarian, it's hard to figure out things besides check in and check out.

1. Reports are extremely navigate to get what I want. I use to be able to pull sections of my inventory by call numbers, but with the "new imporved" version, it has made that very difficult...next to impossible to get a report on Non-Fiction sections.
2. Medium of items...HATE how you changed the medium to the official MARC record terms. Who wants to go back in the system and change 10,000 items to the official marc record medium...and what middle school kid is going to take the time to figure out what an unmediated text means.
3. Preferred being able to download the program to my computer...it has a lot less kinks when I used the program not straight thru a web browser!
4. New researcher...uggg! Not user friendly for the kids. There are many more steps that you have to click to find information on the book, when in the last version, you just click one time on the book and it gave you ALL the information on you page instead of clicking on different things many times.
5. Had to buy a new receipt printer...when my old one worked just fine but didn't have the capability of an IP address...that was not in my budget for this year so some of my really needed things for the library this year, I will no longer get b/c of having to buy a printer that was unneeded!!!

Those are my top 5 disapointments!

The customer service representatives are very knowledgable and are always available to answer any questions I have. There are reports for everything I need. This library automation software makes my job so much easier.

Students as well as faculty have an easy time searching and selecting a book. I, the librarian, can maneuver throughout Alexandria with little difficulty. The commands are clear and direct.

Alexandria has amazing tech support! Anytime I need help, they patiently walk me through the steps that are required to solve my issue.

Alexandria has many options. Once learned, it can be very resourceful in keeping track of your library records.

I have had little experience with Library Automation software but Alexandria has made it easy for me every step of the way. Their support staff/service is top notch. With little computer expertise, they are able to walk me through every concern. I would highly recommend it.

The only real issue is how we upload our student information into your system. This may actually not be an issue on your end but on ours. It is a difficult process to download our student information from Powerschool, to upload it into your software.

I have not tried to do some things with the upgrade we now have, but in the past, I had issues with getting statistics on student usage. Last school year, I wanted the stats for 2 years on how many books some of my students check out. I did that at the beginning of last school year, then at the end of the school year. Some of the student information for the prior school year, that should not have changed, did change.

I had never used it, but it did not take me long to learn the basics and the technical department is great! They're very friendly, patient and helpful!

We have used Alexandria in our district for the last 5 years. We find the system to be reliable & user friendly. Our student workers have no trouble using it effectively and accurately. We have also called the tech support or customer service people on a regular basis for different issues or questions and have always received the help we needed in a pleasant, timely fashion.

Alexandria has always provided top notch support, and their products keep getting better! As library resources change and evolve, Alexandria is right there keeping pace. I especially love the feature which allows students to provide book ratings and reviews!

Alexandria is THE most user friendly program I have seen. If there is ever an issue I don't understand, I pick up the phone and there is always a friendly voice at the other end who explains how to get through or direct me to the proper place.

I don't have issues with the program

i do not have any trouble with our Alexandria system. It is very efficient for our needs. I have needed customer service a few times over the last couple of years, mostly for beginning and ending of year. They have been very helpful and have always solved my problems.

I highly recommend Alexandria Library Automation Software.

I have used Alexandria Automation Software in 2 school libraries now, and it has overall been a positive experience. You get a robust program for the price, and the software does anything you would need in a library. However, it is not always intuitive, and even after 2 years I still feel like I am learning things about the software. I use the self-check out interface in my school, and that is very clear for people to use, even young children. I also think that running reports and utilities is very easy using Alexandria and saves significant amounts of time. Overall, I would recommend Alexandria to other school libraries, especially those who are looking for a lower-cost option.

I have always been able to use Alexandria with ease. Every once in a while, when I search a book in the catalog, the book does not come up. However, this is an item that I am positive we have in the collection. The search could be improved upon. Overall, I am happy with the product.

When ever I have an issue, your techs never stop until it is resolved. Makes my job much easier.

I inherited my library system, and have upgraded some of the features to make it better suited to my students' needs. Overall, I think it is very easy to use, once you learn it. Some of the features (i.e. reports, utilities, etc) require no learning curve, while others you need to think like a programmer to get it do do what you want. I like the web interface availability, though some features are only available through a data station and not through the interface. There are some things I wish I could customize, but for the cost of the program, it mostly does everything I need.

I find this software easy to use and it helps me with the daily tasks of running a school library.