Alexandria Library Automation Software Bewertungen 

I have used Alexandria Software in our library for 18 years, and I can say that it has been a positive experience on the whole. Support has always been available at any time from the account representative to the technical department. It has been a reliable and user friendly system for our staff and students.

As a a working librarian, I appreciate that this company is quick to troubleshoot and answer questions!

We recently upgraded our Alexandria software to 7.1. We were reluctant to do it. Some things are wonderful. Others needs improvement especially searching! We find we got a lot of puzzling search results and can't refine easily. Having the system the web-based is for the most part great despite glitches every once in a while. Our students do love the new look.

Alexandria is a very friendly system. I have very few problems with the software itself. I do wish that it was a little more integrated with other systems that we use as a school. It would also be very helpful if it were more accessible outside of our server. Sometimes this causes issues with mobility.

It's easy to use.

I've been using Alexandria for about 16 years at two different schools, and I love it. It's powerful, and effective. The transaction log saves me all the time. 24/7/365 tech support is amazing.

I have been using Alexandria in my library for seven years. It has been easy to learn and use and when I found it necessary to ask for help, they have been very kind and walked me through any problem. I'm comfortable recommending this library software.

Alexandria is an awesome product! The customer service is unsurpassed - no matter what the problem I throw at them, they are able to help me solve it. Uploading my new Marc records have never been easier, and the tools and reports integrated into the software make my job as a LMS easier.

I like most of the aspects of Alexandria v7. Having our system be cloud-based helps take some of the worry out of backing up files on our end. Most of the features are similar to v6, but there has been some learning curves. Unfortunately, the training that we paid a lot of money for did not focus on those items that are different from v6, mostly leaving us to figure it out on our own, or over the phone with tech support. There seems to be some bugs to work out, but overall, I am satisfied with Alexandria v7.

I have worked with the program for 5 years now and it is easy to use and offers any report options that I need.

The system is capable of a lot. Unfortunately, I haven't used its full potential because the manual hasn't been helpful in teaching me how to use the system's features. When I purchased the Alex system, my school did not send me across the country to a training session, or pay to have someone come here to show me how to use it, so I've had to learn the system on my own. I wish I knew how to use all the features, and I try to utilize the manual, but most often I can't find the section that I need; I don't know how the manual labels/categorizes it.

I love using Alexandria in our library. We use most of the features regularly, including: title assistant, self check out kiosk, automatic emailing of overdue notices, customized Researcher, and running specific reports. It was easy for me to "genre-fy" our fiction section by simply using the "copy shelving" field. Some functions can be somewhat complicated and take time to figure out. The CompWiki site has been very helpful with detailed instructions. Reaching tech support can be difficult and has been somewhat unproductive. Overall, I love the software and all that it can do.

I use Alexandria for all of my inventory needs. This includes equipment and books. I am able to track every item, whether it is housed in the media center or in the classroom.

The reports are comprehensive, yet I appreciate the simplicity of the program. Anytime I have needed a question answered, I have found the support line to be very helpful. There is also a vast amount of material concerning operational questions online. We are currently in the process of switching to the Hosted version Alexandria.

We recently moved to the Enterprise edition and needed some additional support during the transition. Companion's Support Staff are exceptional and extremely knowledgeable. We have been extremely satisfied with all aspects of the program.

We are a small college library. This system is geared towards elementary schools. Yet, Alexandria has everything we need. It does take some time to figure out how the program works. They have a wiki support page that needs some updating (they upgraded their system recently and a few of the buttons are in different locations). However, after basic training, we have been able to figure out most things we need on our own.

When we have contacted customer service, they are fantastic. They have done trainings, taken our calls, and emailed us promptly after we contacted them. We have appreciated their support tremendously.

I have used Alexandria for 4 years now and have never had a problem with them. When I had any kind of an issue or needed help their customer service reps were there and walked me through the problems I was experiencing. I would recommend Alexandria to anyone, I have never been more pleased with a company than I am with Alexandria!

This company does a great job giving you all you need for your library software. It is very easy to use and comes at a really good price. I would highly recommend this program to anyone. The program also comes with easy to use videos that explain how to use all the functions of the program.

An experienced support team like no other! Thank you!

Coming into the Library new last year this system was a little overwhelming but with a little bit of training from the last person in here and also a little help from others who work in school library's I got the basics down. Now since I have been in here for a year I am looking to dive into the system a little more and learn more specific features of what it can do to make my job easier. This is not as easy as it sounds. There is guide for the system but to be honest when I have a question I have a hard time finding an answer to it. I wish they offered a class to learn some of the specific features that can really make our job easier!

I am a Pk-8 librarian and every time that i have a question customer service always help me out, so nice!!!