Good price, shame the packaging was not better 1st one came damaged replaced quickly but 2nd one packed the same so when came to open one side was not in the protective cardboard and still packed in p... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
All round very satisfied. Price decent. The shipping was prompt, the packaging was well considered, being glass and the sizing was bang on. I have installed the glass and run a couple of fires and it... Mehr ansehen
Excellent service. I over ordered by mistake, extra part returned and I received a full refund for the part, at no cost to me. That's what I call service
Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Mehr ansehen
Unternehmensdetails
- Holzofengeschäft
- auch in
- Fachhandel für Kaminöfen
- Geschäft für Gartenmöbel
- Heizkörpergeschäft
- Heizungsanlagenanbieter
- Kessel- und Heizungstechnik
Vom Unternehmen geschrieben
Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.
Kontaktinformationen
20-28 Albert Road, CM7 3JQ, Briantree, Vereinigtes Königreich
- 01376555182
- enquiries@glowing-embers.co.uk
- glowing-embers.co.uk
4,5
Hervorragend
315 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 61 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent Service and Quality
Excellent Service and Quality, only downside was delivery by Evri, woeful, but not Glowing Embers fault.
19. Februar 2026
Bewertung ohne vorherige Einladung
Really easy process to obtain…
Really easy process to obtain replacement glass for my wood burner. Price was very good and delivery fast.
17. Februar 2026
Bewertung ohne vorherige Einladung
Simple ordering process for fire bricks…
Simple ordering process for fire bricks made to measure. My fire is back to working like new now with new bricks and rope. Great communication on delivery. Very Happy
23. Februar 2026
Bewertung ohne vorherige Einladung
Crap service and after care
Crap service and after care, wrong advice given and refused to issue refund.
Will not use again....really money grabing company.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Glowing Embers
We are sorry to hear of your disappointment. We know this can be confusing but for Twin Wall flue pipe the outer diameter is always 2 inches greater than the inner, as the inner pipe has 1 inch of insulation all the way round, effectively adding 1 inch either side of the pipe, making a 6 inch clip, that goes around the external of a pipe, 8 inches for instance.
We are stuck between a rock and a hard place with this issue as, we have to advertise the pipe as the internal diameter because this is the diameter of stove outlet or stove pipe that it fits to and therefore if the pipe is advertised as 6 inch pipe, the accessories like locking bands have to be advertised for the 6 inch pipe, even though their diameter measures 8 inches.
This is an industry standard and we do try to make this as clear as possible and every listing has an explanation of this on, but we do appreciate this can be missed and that it is confusing.
We are so sorry we were unable to accept this item back for a refund. As your request fell outside of our stated 14 day returns period by a further 6 weeks, we were sadly unable to accept the return and, therefore a refund on this occasion. We understand you believed you had spoken with a member of our team before purchasing who you state gave you this advice, however our records showed no calls or emails before your call to our Customer Service Team regarding this. It might be possible you spoke to another company, rather than Glowing Embers.
Once again, we are sorry for the disappointment caused, Tania.
From beginning to end incredible…
From beginning to end incredible service super fast delivery quality excellent and overall a very happy customer! Will definitely do business with them again! Thank you 🙏
18. Februar 2026
Bewertung ohne vorherige Einladung
Very fast communication and turn around…
Very fast communication and turn around time, excellent product and well cut so fitted perfectly, 5 stars from me.
9. Februar 2026
Bewertung ohne vorherige Einladung
Item I needed was out of stock
Item I needed was out of stock. I phoned and was told a re stocking date and on that date, which was only a few days wait, it appeared in stock on the website. The very next day I had it! 10/10.
12. Februar 2026
Bewertung ohne vorherige Einladung
Arrived on time
Arrived on time
Was 1mm too big on a corner but sanded it down as instructed
Defo recommend
Another company we used took over 2 weeks and was poorly packaged so smashed on arrival
7. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Glowing Embers
We are very sorry to you, Janet for any inconvenience caused. We can see the order was, sadly, damaged in transit and subsequently disposed of by the courier. Yodel should have notified us of this proactively so we could resolve this sooner for you but they did not. However, we dispatched a replacement order as soon as you kindly made us aware you had not received your order. We are pleased to see it was safely delivered two days later.
We have addressed this matter with our chosen courier too, to improve this process going forward.
Once again, we are really sorry for the delay in receiving your order and thank you for allowing us to make this right.
Glass quality great.
Glass quality great.
Good comms.
Friendly and helpful.
Reasonably priced.
4. Februar 2026
Bewertung ohne vorherige Einladung
Great service
Great service, excellent new door glass for my log burner, have used you before and always the correct size and speedy delivery … thanks again
3. Februar 2026
Bewertung ohne vorherige Einladung
easy ordering and pleased with our glass
29. Januar 2026
Really happy with the service
Really happy with the service, sadly had wrong item sent but dealt with really quickly and professionally. Would definitely recommend
3. Februar 2026
Bewertung ohne vorherige Einladung
Over the past few years we have ordered…
Over the past few years we have ordered twice from Glowing Embers (for 2 different log burners), the first time we collected directly from them, as the order was urgent, and they accommodated the urgency, great efficient service. The 2nd time we paid for delivery. Again fantastic service - super fast and glass fitted perfectly.
27. Januar 2026
Easy to order size of glass and arrived…
Easy to order size of glass and arrived quickly
27. Januar 2026
Great communication from start to finish
27. Januar 2026
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