GLAMRDiP  Bewertungen 2.890

Antwort von GLAMRDiP

8. März 2026

Hi Katja,

Thank you for taking the time to share your experience with us. While we are over the moon to hear that the products have been great for you, we truly cannot apologise enough for any disappointment caused by the delivery timeframes. Even when parts of that sit outside of our direct control, it is still your experience with our brand, and we take full responsibility for the impact that has on your trust, your excitement, and your overall experience with us.

You also made a very fair point about the different explanations shared along the way. I completely understand how receiving a few possible reasons could have felt confusing, inconsistent, and ultimately unsettling from your side. Behind the scenes, this happened during a period where we were transitioning warehouses while also managing unusually high order volumes across multiple promotions. During that overlap, a small number of orders were impacted by a mix of stock visibility issues, courier routing complications, and delays as parcels moved between facilities. Our team always aims to provide the most accurate update available at the time of each investigation, but when more than one factor is affecting an order, we understand that this can come across as the explanation changing, rather than giving you the clarity and confidence you deserved 😔

Just to clarify, the secret gift tied to that promotion was arranged separately from the physical parcel and sent via email, as previously shared by our team. Because it is delivered a little differently from the main order, it can sometimes be missed at first glance or land in Spam or Promotions depending on your inbox settings. We completely understand how that could make it seem like nothing was received, especially when you were expecting everything to arrive together. If you’re still unable to find it, please don’t worry at all and we’ll be very happy to help further.

Over the past year our community has grown very quickly, which has been incredibly exciting but has also highlighted areas where our logistics and communication processes needed to evolve faster behind the scenes. Rest assured, we’ve been strengthening warehouse coordination, improving stock accuracy checks, and adding clearer communication when something is delayed so customers aren’t left guessing.

None of that changes the fact that your order experience didn’t match the standard we want to provide. You deserved a smooth delivery and clear communication from the start, without having to chase updates.

We’d also really love the chance to make this up to you properly. I’ve just personally sent you a direct message so we can hopefully do that in a more meaningful way and look after you directly.

Thank you again for your honesty, Katja. Feedback like yours genuinely matters, and we really do appreciate you giving us the opportunity to reflect on where we need to do better.

Warm regards,
Patricia
@GLAMRDiP

Antwort von GLAMRDiP

4. März 2026

Hi Marta,

Thank you so much for taking the time to share this so openly. I’m really sorry to hear this has been your experience, especially after giving the system multiple tries. I can completely understand how discouraging that must feel when you want to love something, but your nails end up feeling worse afterwards 😓

It does mean a lot to hear that you love how sturdy your nails feel straight after application, because that’s exactly what the system is designed to do. The lifting you mentioned along the cuticle after a few days is actually a really important clue. Once lifting starts, the product can begin catching on things and eventually peel away, which is unfortunately what can sometimes take a thin layer of the natural nail with it and leave nails feeling brittle afterwards.

When lifting happens that early into a set it’s usually linked to something small affecting the seal around the cuticle area during prep or application. The good news is this is something we are positive we can help you with and we'd love to support you!

Because you’ve clearly been so determined to make the system work, we would genuinely love the chance to help you get the results you were hoping for. Our mani experts are incredibly experienced at troubleshooting situations exactly like this and we’re very confident we can help stop that lifting from happening.

We’d be more than happy to send you a fresh set of liquids so you can start again with a completely clean system, and our team would love to walk through your prep, application and removal with you step by step so we can identify exactly what’s causing the issue.

But most importantly, we never want someone left feeling disappointed or stuck in that cycle of lifting and brittle nails.

If you feel the system simply isn’t for you, that’s completely okay too. We’re more than happy to extend our Love It or Your Money Back Guarantee beyond the usual 30 days so you’re not left feeling out of pocket.

If you’re open to it, please reach out to us at support@glamrdip.com and if you mention 'Pat' I'd love to personally take care of this for you 💜

Thank you again for sharing this Marta. We really do appreciate the feedback, and we’d truly love the chance to help turn this around for you.

Warmest regards,
Patricia
@GLAMRDiP

Antwort von GLAMRDiP

4. März 2026

Hi Sez,

I’m honestly really sorry reading this. It’s awful hearing that your first experience with the system felt frustrating and disappointing, especially when you were expecting something simple and enjoyable. The last thing we ever want is for someone to feel like they’ve wasted their time or money after trying GLAMRDiP 💔

I also really hate hearing that your nails felt slightly damaged afterwards. That genuinely matters to us because one of the main reasons GLAMRDiP exists is to give people a way to have beautiful nails without compromising their natural nail health, so hearing that it felt like the opposite for you is really upsetting. Many of our customers came to us after salon damage, brittle nails, or years of nail biting, and we’ve seen time and time again that when the system is applied and removed correctly, it can genuinely help protect the natural nail as it grows. If you ever feel up to it, our Facebook group All Things GLAMRDiP (76,000+ members) is full of real people sharing their progress, tips, and honest before-and-afters, including people who were certain at first that it “wasn’t for them.”

I completely understand what you mean about the steps feeling like more than expected as well. The short clips on our website are just quick highlights of the process, but the full step-by-step tutorials are there too. Because the system creates a layered, salon-style finish there are a few stages involved, which can definitely feel like a lot the very first time.

Regarding the removal, it sounds like the product may not have fully broken down before you tried removing it. Our Remove Solution is designed to dissolve the layers gently when paired with our ergonomic Remove Bowl. The solution is infused with calcium, vitamin E, keratin, and coconut oil, which help keep the nails and surrounding skin hydrated during the process. When used together, most sets dissolve in around 10–15 minutes without needing to force or scrape anything off the natural nail.

But most importantly, we don’t want to leave you feeling stuck, disappointed, or out of pocket.

If you simply feel the system isn’t for you, that’s completely okay as well. We’re more than happy to extend our 'Love It or Your Money Back Guarantee' beyond the standard 30 days and organise a full refund so you’re not left feeling out of pocket.

Please feel free to reach out to support@glamrdip.com and we’ll take care of this for you personally. Your feedback truly helps us improve and we really appreciate you taking the time to share it, looking froward to hearing from you when you have a moment lovely x

Warmest regards,
Patricia
@GLAMRDiP

Antwort von GLAMRDiP

3. März 2026

Hi Shelly,

I am genuinely sorry to read this, and I completely understand why you would feel disappointed. It's the exact opposite of what we want anyone to experience with our system 😓

To share a bit of context, we are a small team of passionate nail health enthusiasts who banded together after our own experiences with nail damage from salon sets. This is exactly why we have poured so much into building a system where every product is vegan, cruelty-free and 18-free, and designed to support nail and skin health over time, not just look good on day one.

With any type of damage, what we most commonly see is that the natural nail plate has been weakened by some form of lifting along the way. That can happen during removal, or if the nail surface is filed too much during prep.

This is exactly why we are so particular about this step. Our Remove Solution is infused with calcium, vitamin E, keratin, and coconut oil to help keep your nails and surrounding skin hydrated throughout. Paired with our ergonomic Remove Bowl, removal lasts usually around 15 minutes.

I’m also really sorry if it felt like your voice wasn’t being heard. That’s never our intention. Because our pages are often the first place new customers land, we try to keep the main threads clear, and helpful, especially when it comes to anything that could be interpreted as medical advice or could cause unnecessary worry for beginners. There are times we may hide or remove comments, if they contain personal details, language that invites pile-ons, or medical claims we cannot responsibly assess publicly.

We also sometimes move detailed troubleshooting into private messages because comment threads can spiral quickly and become confusing for beginners who are still learning the basics. Confidence matters a lot in the early stages, and we've seen anxiety can lead people to skip steps, rush removal, or try quick fixes mid-application, which can increase the likelihood of preventable issues.

If you would like a wider snapshot of what our community shares day to day, you are also very welcome to browse our Facebook Group with over 76,000 members called All Things GLAMRDiP. It is a great space for inspo, tips, and helpful techniques from customers at all different stages of their mani journey, and we have Parent Threads there too with guidance put together from years of testing and community feedback.

Most importantly, your happiness genuinely matters to us, Shelly, and we would really love the chance to turn this around for you. If you are open to it, could you please email us at support@glamrdip.com with your order number and a couple of clear photos of your nails, plus a quick note on how you removed. We will connect you with one of our mani experts for one-on-one support so we can understand what happened and guide you toward the best possible outcome from here.

And if you are simply not up for troubleshooting right now, we completely respect that too. We are more than happy to offer you a full refund because the last thing we want is for you to feel stuck with something that has caused stress or damage.

Best regards,
Patricia
@GLAMRDiP