GLAMRDiP  Bewertungen 2.890

Antwort von GLAMRDiP

18. März 2026

Hi Linda,

Thank you so much for taking the time to leave such a thoughtful review. It truly means a lot to hear that you’re excited to try again once your nails have a little more length 💜

I’m so pleased to hear that you found the application process straightforward. At the same time, I completely understand what you mean about the finished result feeling a little thick on shorter nails and not looking quite as natural as you’d hoped. That can definitely happen on very short nail lengths, as the product naturally has less surface area to sit across, so the layers can appear more built up than they would on longer nails.

The good news is that this can usually be adjusted quite easily with a few small tweaks. Applying very thin layers, brushing off excess powder really thoroughly between each coat, and refining the surface after activation can all help create a smoother, more natural-looking finish. Some customers with shorter nails also find that using slightly fewer layers, where suitable, gives them a look they prefer.

You’re also absolutely right that a little extra length can help the system sit more evenly. Another lovely option, if you’d like to enjoy the look sooner, is using nail tips to create a little added length before applying. That gives you a little more room to work with and can often help create a slimmer, more natural overall appearance. We’d also be more than happy to send you a pack of our pre-shaped nail tips in your preferred shape to try.

Whenever you feel ready to give it another go, we’d be so happy to help with personalised tips based on your nail length and the kind of finish you’re after. We really want your next set to feel much closer to what you had in mind x

Thank you again for sharing your experience so openly. Feedback like this is incredibly helpful, and we’re truly grateful you took the time to share it with us.

Warmest wishes,
Daniella
@GLAMRDiP

Antwort von GLAMRDiP

18. März 2026

Hi Eilis,

Thank you for taking the time to share your experience. I’m genuinely very sorry to read how frustrating this has been for you. You absolutely deserved a much smoother experience than the one you described, and I’m really sorry that both the application and the removal ended up feeling so difficult 😥

I also want to acknowledge your comment about the application itself. Our system is a little different from Shellac and other gel systems, and there can be a slight learning curve during the first set or two while getting a feel for the right layer thickness and timing. Many people find the first couple applications the trickiest simply because it’s a slightly different rhythm compared to gel polish. The good news is that once the technique clicks, most customers find it becomes very quick and straightforward. We’d really love the chance to walk you through some personalised tips and tricks based on your setup and environment to make the process much easier.

From what you’ve described, the removal process in particular sounds like it was far more challenging than it should have been. With our recommended method (using our Remove Solution and ergonomic Remove Bowl), the system should gradually soften and lift away once it has fully broken down. If it remains stubborn and won’t budge after soaking, it usually means the product hasn’t been able to soften evenly through the layers. That can sometimes happen when layers are a little thicker than intended (very common on a first set), when the surface hasn’t been filed enough to allow the remover to penetrate properly.

What concerns me most from your message is the part where you mentioned your natural nails being affected during removal. That usually happens when the product hasn’t fully softened and extra pressure, scraping, or filing is needed just to get it off. When removal becomes a struggle like that, it can unfortunately put stress on the nail plate as well. I’m truly sorry that this was your experience, because the system should never leave you feeling like you’ve had to force anything off your nails.

I also want to acknowledge the delivery delay you mentioned. Around the time many of these orders were dispatched, we were transitioning between warehouse partners while also managing unusually high order volumes across several promotions. During that overlap, a small number of shipments were unfortunately caught between facilities or routed more slowly than expected, which led to delivery times stretching longer than they normally would. While some parts of that sit outside our direct control once parcels are with couriers, it is still your experience with our brand, and I completely understand how waiting nearly three weeks for a kit only adds to the disappointment when things then don’t go smoothly.

We would genuinely love the chance to make this right for you. If you’re open to it, we would love to send you our Remove Solution and Remove Bowl. If you feel the system simply isn’t for you, that’s completely okay too. We’re more than happy to extend our Love It or Your Money Back Guarantee beyond the usual 30 days to make sure you’re not left feeling out of pocket 💜

When you have a moment, please reach out to us at support@glamrdip.com and if you mention ‘Patricia’ I’d love to personally take care of this for you
Thank you again for sharing this, Eilis. We really do appreciate the feedback, and we’d truly love the chance to help turn this around for you.

Warmest regards,
Patricia
@GLAMRDiP

Antwort von GLAMRDiP

18. März 2026

Hi Rhiannon,

Thank you so much for taking the time to share your experience with us, it really does mean a lot. First of all, I just want to say how lovely it was to read that you do love the product and how your nails feel once they’re done. That strong, sturdy finish is exactly what the system is designed to give, so the fact that you’re getting that result straight after application tells us you’re already doing so many things right.

That’s why I’m genuinely so sorry to hear that the lifting starts after just a few days, because I can completely understand how frustrating and disheartening that must feel, especially when you’ve clearly been really trying to make the system work. From what you’ve described, the lifting around the cuticle area is actually a very helpful clue. Once lifting begins there, it can start catching on things, which then leads to the snagging and peeling you mentioned. When that happens, it can also leave nails feeling a bit worse for wear afterwards, so I’m really sorry this has been your experience.

The good news is that this kind of issue is usually caused by a few very small and very fixable things, such as the product sitting just a little too close to the cuticle, layers being slightly thicker than intended, or the liquids not performing at their absolute best. Even something as tiny as a little powder making its way back into the bottle can affect how well the system bonds, and these kinds of things are incredibly common, especially in the earlier sets while you’re still finding your rhythm with it. It really doesn’t sound like you’re doing everything wrong at all. If anything, it sounds like you’re actually very close, and we’d genuinely love the chance to help you fine-tune things so you can get the kind of long-lasting wear the system is meant to give.

I also completely understand what you mean about the glitter. Fine glitter has a way of turning up everywhere, and once it gets into a brush it can be very stubborn to remove fully. A gentle wash of the Deluxe Brush in warm, soapy water can help, and using a mani mat or protected workspace can make cleanup much easier too, especially when working with those finer sparkle shades that seem to travel everywhere. Sometimes it also helps to give tools a quick clean between colours just to keep everything a bit tidier, but please know you’re definitely not the only one who’s had glitter cling on longer than expected.

We can totally feel how determined you've been to make this work and we would genuinely love the opportunity to turn this experience around for you. We’d be more than happy to send you a fresh set of liquids as well, so you can start again with a completely clean system, alongside the Mani Mat. From there, we can also walk through your prep, application, and removal with you step by step to help pinpoint exactly what’s causing the lifting and tailor things to suit you.

Most importantly, I just want you to know that we really do see the effort you’ve put in, and we don’t want this to be the experience that defines the system for you. We’d love the chance to help get you to the point where it feels easy, tidy, and actually worth it. And so you feel fully supported throughout all of this, if after trying these next steps you still feel the system isn’t right for you, we’d absolutely be happy to honour a refund beyond the usual 30-day window. We stand by our system, but more importantly, we stand by you and your experience with us.

If you’re open to it, please reach out to us at support@glamrdip.com and if you mention ‘Patricia’ I’d love to personally take care of this for you 💜

Thank you again for sharing this Rhiannon. We really do appreciate the feedback, and we’d truly love the chance to help turn this around for you.

Warmest regards,
Patricia