Ginco Bewertungen 

This review for perfectly delivered Order # GNC34606.
This is my first order. I am impressed with their communication, swift delivery and the quality of the products I ordered. Well done folks and thank you.❤️

I ordered more than £120 worth of different nuts from Ginco Nuts for the first time. The cashew nuts were very good and the almonds were also good.
Unfortunately, the walnuts were very disappointing. They had an awful smell, looked old and were noticeably brown. I contacted Ginco Nuts to ask for a refund, but they rejected my request, saying that the quality was fine and that they do not offer refunds after one week of ordering.
For me, good customer service is just as important as selling a good product. I expected a business to take a genuine quality complaint seriously, especially from a first-time customer who had spent over £120.
If the quality had been consistently good and my complaint had been handled properly, I would have happily ordered again and recommended Ginco Nuts to many of my relatives and friends. Unfortunately, because of the poor quality of the walnuts and the way my complaint was handled, I will not order from them again.
A business should think about building long-term relationships with customers rather than simply rejecting a reasonable complaint. Very disappointing experience.

Ordered walnuts that arrived stale, with a strong, unpleasant smell coming from the bags. My wife also believed she saw an insect in one of the packs, though I wasn't able to see it myself. I contacted the seller to request a replacement or refund and received no response for a full week — no acknowledgement, no apology. Given the product quality and complete lack of communication, I can't recommend this seller.

Parcel marked as delivered but I can't find it. Could you please help me track it? I have contacted you via email but no response.

Order number
GNC33345
Tracking number
15503739273932

Very disappointed with both the product quality and customer service.
I received several stale and old items: sunflower seeds were moldy and bitter and clearly old, coated peanuts were stale, and walnuts had a musty, off taste. These were not minor variations, they were noticeably bad and potentially unsafe due to possible mold toxins.
When I complained, Ginco only offered a refund if I package and post everything back myself at my own cost. I clearly told them I am happy to return the faulty items (sunflower seeds, coated peanuts, walnuts) if they arrange collection, because I do not have time to deal with packaging and postage. They refused and are now misrepresenting the situation on Trustpilot.
This is unacceptable customer service for a food company. I will not be ordering from Ginco again and do not recommend them.

I've ordered from Ginco for the first time. I got 1kg of Raw cashew nuts for £7.99, and that's a bargain. Good quality.I also got quite a few lovely herbs to help my digestion. Very happy with my products. I placed my order on Sunday and it was delivered Wednesday. Wonderful!

Great customer service
Great almond flour and date paste
Team sent me spec sheets immediately
Top quality product too

AVOID this company!
I have ordered 5kg of broken walnuts. The walnuts came rancid and unhealthy for human consumption.
I have asked to return the walnuts and they want to charge me for return when the should make the arrangements for return at their costs and pay the full refund as the walnuts are unhealthy for human consumption.
It is the first and last time I am using this company.

First time i have bought from this company and never again!
Ordered 3 kilos of walnuts in shell, very poor quality, 3 out of 5 are bad inside. Ordered almonds in shell and they sent these puny almonds that obviously have no sizeable edible nuts inside, refused to refund the whole amount for these offering a miserly 30%.
These sort of sellers should be investigated by British Trading Standards.
Do not buy anything"fresh" from them!

Using Ginco for a long time, whenever I need to order dry fruits and mainly Nuts. Very reasonable prices.

Very happy with quality, delivery & customer service.

Highly recommended! These online-purchased almonds are of excellent quality and incredibly crunchy. The delivery was remarkably quick, making the whole shopping experience seamless and satisfying.

Ordered broken cashews but received what appears to be extra-small, nibbled pieces instead. The product we received does not match the photos shown on the website. When I contacted customer service, they insisted that the item sent was “small broken cashews” and not the extra-small grade.

If that is the case, why do the website images look completely different from what was delivered? The product description and photos are misleading, and the response from customer service was disappointing.

Based on my experience, I would not recommend this seller. The product received was not as advertised, and the company was unwilling to acknowledge the discrepancy.

I purchased 1 kg of walnuts that arrived rancid. Since I was only offered a 30% refund, I rejected the offer as it is completely unacceptable.

Best Pork Crunch in the business. Both my dog and I love them. I've given up every other snack in the world to continue enjoying the original little beauties - and I'm losing weight!

Received items promptly and good prices. Ty.

Reordering again because we've always had quality products and a good price from Ginco so no need to go elsewhere.

Very low quality of dry fruits. First time was good quality, this time they’d send rubbish quality. Would not recommend at all, quality of food should checked by food inspectors.