Gillies Bewertungen 

Great delivery service for Gillies

Everything was good

Jo was very helpful and patient with us today. Great customer service!

I'm after a new sofa and chair and decided to try Gillies, because my last experience with a national chain store was disappointing (the staff were unhelpful and the sofa hasn't lasted well).

From entering the Inverness store, I was delighted to be acknowledged by staff, but left alone to browse. We were obviously being monitored though, because as soon as we looked at pricing, Bobi reappeared to explain what we needed to know, from where leaflets could be found to take home, to which items were on display. She then returned to her desk, but was there when we needed her.

I think when you're making this type of purchase, you really need time to assess sofas and chairs in peace, but it's nice to get help when you want it. Bobi was lovely and friendly, but professional too. She listened to what we wanted and gave good, honest advice, and we left the store with fabric samples and the promise we'd return, which we did a week later.

In the meantime, I emailed with questions and nothing was too much bother. This type of good old-fashioned customer service is solely lacking in other retailers.

The order is now placed and we're waiting for delivery, but if it goes as smoothly as the purchasing, then Gillies will be my store of choice for future purchases.

The 2 men who delivered my mattress were great. They came well within the time slot given. They took away the old one and re-fixed my headboard, which I would have found difficult to do myself.. A first class service.

Very professional and helpful from ordering to delivery !!

Stools delivered already assembled. Delivery team very efficient and polite.

A little late with this review, which I intended to make at the time but forgot. This was a very long distance purchase, way outside the normal delivery area, 350 miles from the store. It was for a one-off item and I arranged a carrier, to avoid a very long journey. The staff could not have been more helpful, and nothing was too much trouble. Payment was simple, and the arrangements for the pick-up by the carrier were absolutely first class. The packing was excellent, and couldn't have been better.

This was an exceptionally well handled transaction by all the staff involved - very many belated thanks. A pleasure to deal with this company.

From purchase to delivery everything was easy and all members of staff encountered friendly, helpful and knowledgeable,

Sales staff were not pushing for sale but on hnd to advise and make you feel at home and relaxed

I have been given a first rate service from both the furniture sale manager (Luke Adams and also the delivery men ) they are a credit to the company.

Great customer service, delighted with our new dining set and sideboard.

Good end to end sales & delivery experience.

Excellent service! Marcinella really knows the products inside out, and helped us to select the best bed for us. Delivery arranged and bed set up perfectly.

Sales process was very good - assistant was very helpful and knowledgeable .
Pick of the carpet from the warehouse was very simple and staff very helpful .

All the workers in both the Inverness and broughty ferry stores were very helpful.
Sofa arrived very quickly and the guys that brought it were very helpful and courteous. All in all a great experience of buying a new sofa. Thank you

Both men took great care with my new chair. Since it couldn't go through our front door, they carried it around to a back door and brought it into the house.
The men could not have been more helpful and friendly despite the additional distance they had to carry the heavy chair! Usual great service from Gillies delivery men!

I had a very good experience both in the shop and the team. The Carpet was delivered on time and fitted well.

Helpful staff and quality furniture

Quick and efficient and polite great delivery guys.