I ordered this physical gift card in the amount of $200. Went to the website it states on the back of the card and registered it. Showed my balance and everything. Went to use it the next day and it... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
mucho cuidado con estas ratas, le haran perder su tiempo si mira mi mensaje no compre tarjetas regalo con esta empresa salen errores a cada rato y para solucionarlos es un proceso engorroso. repito no... Mehr ansehen
Unternehmen hat geantwortet
SCAMMED OUT OF MY MONEY Got these gift cards from an Amazon purchase from my father. Activated the card, registered a PIN number, went to use the cards, 2 different cards, one for $200, one for $... Mehr ansehen
Unternehmen hat geantwortet
I have a visa gift card I purchased from Kroger and it is managed by giftcardmall.com. Somebody hacked the card by logging into giftcardmall.com and registered it under their phone number and name.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Welcome to GiftCardMall.com, where we help you create gifts as unique as your loved ones. From custom Visa Gift Cards to store gift cards and e-gift cards, we are your one stop shop for celebrating individuals. Want to know more about our company and how we’re active in our community? Connect with us on social media, read our blog and past press releases. If you are looking for cards for your business, visit our corporate site OmniCard.com where you can find incentive cards and professional greeting cards.
Kontaktinformationen
1,2
Ungenügend
1994 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
$300 drained from gift card within 24 hours
Got a $300 gift card, confirmed the balance on their website and 24 hours later, the money was gone. I have 4 cents left to my balance. A quick google search later and I can't believe the number of people who have had the exact same problem. It seems like a very coordinated attack specifically with these gift cards from this vendor. I called customer service and they said they would send me an email with next steps. It's been hours and nothing yet. Will update this review with how it goes.
26. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Gift Card Mall
Dear Sally,
Thank you for bringing this to our attention. We're truly sorry to hear about your experience with the $300 gift card. We understand how frustrating this must be and are committed to resolving this issue for you. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather more information to assist you further. We appreciate your patience and will work diligently to address your concerns.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 12/31/2024:**
Hello Sally, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Giftcardmall.com
Stole my money off my gift card with…
Stole my money off my gift card with their website that is close to the actual website I went to check my balance with. Horrible people that do this!
28. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Gift Card Mall
Hello April,
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and understand how upsetting this situation must be. Ensuring the security of our customers’ gift cards is a top priority, and we want to investigate this matter further. We’ve sent you an email from noreply.notifications@trustpilot.com to gather additional details. Please check your inbox and reply so we can assist you promptly.
Warm Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 12/31/2024:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
Money magically disappeared off card immediately after activation!
Received a $100 Visa Giftcard for Christmas from Giftcardmall and activated the card, set up a pin and checked the balance. There was indeed $100 dollars on the card. Tried to add the card to Google Wallet and it would not let me, so in my search on google for why Google Wallet did not allow this Visa Giftcard to be added I came across TrustPilot and decided to read some of the reviews. I became alarmed and immediately called the number on the back of the card to see what the balance was, and to my horror the balance is $0. A transaction for $100 dollars had been made the day prior, coincidentally, the same day it was activated. Now I am dreading having to go through the same process everyone else on here has tried to go through, to dispute this charge, otherwise, my family member and myself were scammed out of $100.
26. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Gift Card Mall
Hello Dawson,
Thank you for sharing your experience, and we sincerely apologize for the distress and frustration this situation has caused. We understand how concerning it must be to see a $100 balance disappear after activating the card and encountering a transaction you did not authorize. To assist you further and investigate this issue, we’ve sent you an email from noreply.notifications@trustpilot.com to gather more details. Please check your inbox and respond at your earliest convenience so we can help resolve this matter.
Warm Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 12/31/2024:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Giftcardmall.com
RIPPED OFF BY GIFTCARDMALL.COM
Activated my (150$!)card, but since it's only good for online purchases, I waited awhile. When I went to use it, it was DRAINED, w/ .02 cents remaining Avoid this company, or get ripped off.
26. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Gift Card Mall
Hello Kelly,
Thank you for sharing your feedback. We sincerely apologize for the distressing experience you had with your gift card. To better assist you and resolve this matter, we have sent you an email from noreply.notifications@trustpilot.com to gather more information. Your satisfaction is important to us, and we are committed to addressing your concerns promptly.
Warm Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 12/27/2024:**
Hello Kelly, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
worst customer service and gift card experience ever
Merry Christmas to all and thankyou to the ones who responded, we will get this done, we will not let them get away with this. Class Action all the way.
**** Before reading i would like anyone who has had the same thing happen contact me if you are interested in a class action suit aginst this scam company. I will prove that they had knowledge of what was going on and that it was a internal problem. They ruined my christmas so i want them to pay for the problems they cause people and think they can get away with. So if interested in trying to get class action suit started please contact me at espinrc32 AT gmail dot com
worst experience I had two gift cards purchased from this company and one of them the money was taken out within a hour after I bought it and the other one the funds I had left were drained over night. I cant get a hold of anyone because they just put you on hold. This is crazy the total taken was around $300. I think it has to be someone in the company doing this, because how else would they know when the card was purchased , how much was on it exactly and also the security code. It's only obvious it has to be someone working at this company. They have to have one of the worst customer service ever. Do not buy this companies gift card you will be hustled.
Recieved generated email from company talking B.S., this company is a fraud stay clear of them . Out of three gift card i recieved i was only able to use one and had problems using at different stores. I cant believe this company conducts buisines this way, they know it has to be a internal problem but still allow it to continue, Now they want me to submit more docs after they said i wouldnt have to because they driooed the ball on this claim. Ill never buy anything attatched tot his company.
This company asked for pic of my i.d. and other personal infowhich is crazy because i haveno faith in this scamming site . the company themselves have to be the one draining card because they are drauned right after activation and mos time leave a penny and numberous fraud charges to sane gambling site, this company is fraud and needs to be stopped , i am going to get a petition together to stop home depot and amazon from selling these cards, I already reached out to each store and they will be willing to remove them if i could get enough signatures. Stay away from this company and any company that sells its products
12-24-24
Recieved response back from company whicvh i have already sent them this same info. So thats how muc h they pay attention. This company is garbage, their has to be some way to prove that this company had knowledge that someone at their company has been draining these cards but still allow it to happen so that we may be able to get a class action suit going against them for their involvement int this since they have just been ignoring the problem. because come on how ould someone know when my card was nloaded and exactly how much to drain and the as you look throught the reviews most peoples cards are being drained with one penny left. Which means it has to be someone at the company who has acess to security codes and when cards are activated and for how much. This company is garbage and has no respect for people because look at what they do during the holidays.
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Gift Card Mall
Dear RJ,
Thank you for sharing your experience with us. We're deeply sorry to hear about the issues you’ve encountered with your gift cards, and we understand how frustrating this must be. Please know that we take concerns like yours very seriously and are committed to investigating this further. To assist you, we’ve sent an email from noreply.notifications@trustpilot.com requesting more details. Kindly check your inbox so we can address this matter promptly. Your feedback is invaluable, and we truly appreciate the opportunity to make things right.
Warm Regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 12/24/2024:**
Hello RJ, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Giftcardmall.com
We revived a gift card from our boss as…
We revived a gift card from our boss as a bonus $150 only to find out someone stole $120 before it was even used. Cannot get someone on the phone and they say there is a chat button on their website, but we cannot find one anywhere. Horrible experience.
19. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Gift Card Mall
Hello Kim,
We’re sorry to hear about your experience with your gift card. We understand how frustrating it must be to discover an issue like this, and we sincerely apologize for any difficulty in reaching us. To assist you further, we’ve sent you an email via noreply.notifications@trustpilot.com to gather the necessary information. Please check your inbox or spam folder, and we’ll work to resolve this matter promptly.
Warm regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 12/24/2024:**
Dear Kim, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Giftcardmall.com
Scammed
I bought a gift card a couple weeks ago as a gift only to find that it was used somewhere else leaving a balance of .04
Can't find any information on how to request a refund nor is there an option on the phone number on the back of the card or website to speak to a representative
14. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Gift Card Mall
Dear Cheryl, thank you for bringing this to our attention. We’re sorry to hear about your experience with the gift card and the difficulties in finding support options. We’d like to help resolve this issue as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve requested additional details to assist you further. We appreciate your patience and the opportunity to address this matter.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 12/17/2024:**
Hello Cheryl, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Giftcardmall.com
Someone made a scam purchase on my card. Left me with 1 cent on my card!
I received a visa gift card on Black Friday as a gift. I activated it on the website on the back of the card on the same day. The next day, there was a $99.99 charge, and now I'm left with 1 cent on the card. I'm beyond livid.
***Updated to say that NO ONE from this company has contacted me. So you're lying when you said you tried to.
***Updated to say if you really think I am going to send you a selfie of me holding my driver's license, you must be insane. Your gift cards are hacked. Do you really think I would send you a picture of me holding my license so that can get hacked too? Get a grip!
27. November 2024
Bewertung ohne vorherige Einladung
Antwort von Gift Card Mall
Dear Kellergirl, thank you for sharing your experience with us. We understand your frustration regarding the unauthorized charge on your Visa gift card and how upsetting this must be. To assist you further, we’ve requested additional information via email from noreply.notifications@trustpilot.com. Please check your inbox, as resolving this matter is a top priority for us. We’re here to help and will do our best to make this right.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 12/03/2024:**
Hello Kellergirl, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Giftcardmall.com
Scammed
Used website on the back of the card, typed in the card info to check balance which said $25. The next day when I tried to use it, it says $0.01. This is a scam. How do I get reimbursed for this?!
29. November 2024
Bewertung ohne vorherige Einladung
Antwort von Gift Card Mall
Hello Jen,
Thank you for bringing this to our attention. We sincerely regret the trouble you’ve experienced and understand how frustrating this must be. We’d like to look into this further to determine what happened and assist with resolving your concern. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ll need some additional information to proceed. We’re committed to ensuring this matter is addressed promptly.
Maurice V.
GiftCardMall.com
**UPDATE FROM GIFTCARDMALL.COM 12/03/2024:**
Hello Jen, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
GiftCardMall.com
My gift card was hacked.
My gift card was given to me as a gift. I activated the card and tried to use it on two different occasions and the card was declined both times. The balance was $200.00. Today I checked the balance, and it is $0.25.
I called the customer service number on the back of the card, and it is just automated and does not give the option for a hacked card. I went on their website and could not find any help. I tried their chat, and it was of no use at all, it said they left the room.
I do not recommend buying this card for anyone.
14. November 2024
Bewertung ohne vorherige Einladung
Antwort von Gift Card Mall
Hello Dana,
We sincerely apologize for the frustrating experience you’ve had with your gift card. We understand how disappointing it must be to encounter issues when trying to use your card and seeking assistance. To resolve this matter as quickly as possible, we’d like to gather more details. Please check your email for a message from noreply.notifications@trustpilot.com so we can assist you further. We appreciate your feedback and are committed to improving your experience.
Maurice V.
GiftCardMall.com
**UPDATE FROM GIFTCARDMALL.COM 11/19/2024:**
Dear Dana,
we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Giftcardmall.com
The company stand behind their product and help if something goes wrong.
I bought a $200 card with this company and when I activated it someone, through phishing, stole the full amount and proceeded to purchase items from Victoria Secret. I called the company and they immediately started contacting me and taking care of my case.
I sent proof of the receipt of the card purchased and a photo of the physical card etc… After a few back and forth emails, the company apologized, stood behind their product and they refunded me the full amount of the card originally purchased.
11. November 2024
Bewertung ohne vorherige Einladung
Antwort von Gift Card Mall
Hello Monica,
We're truly sorry to hear about your experience, and we understand how concerning it must be. Please know we are here to help and would like to resolve this promptly. To assist you further, we’ve sent a message to the email associated with this review from noreply.notifications@trustpilot.com. Kindly check your inbox and reply at your earliest convenience so we can gather the details needed to investigate this issue. Thank you for giving us the chance to address your concerns.
Maurice V.
GiftCardMall.com
**UPDATE FROM GIFTCARDMALL.COM 11/14/2024:**
Hello Monica, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
Predatory Company!!!
My daughter bought me a $60 gift card and all of the money was stolen from it! My story is the same as everyone else. I checked the balance by phone and confirmed there was $60 on the card. I tried using the gift card and it wouldn't work so then I went to the website on the back of the card and registered the card thinking that was the issue. Then I check my balance and I am told it only has $0.01! I called and was told they would send me an email requesting more info. I never got any email. They also told me it would take 30 to 90 days to review my case. Now I am seeing all of these bad reviews and realizing that this company is just a big money laundering racket.
11. November 2024
Bewertung ohne vorherige Einladung
Antwort von Gift Card Mall
Hello Amy,
Thank you for sharing your experience. I’m very sorry for the frustration this situation has caused and understand how disappointing it is to find a zero balance on your gift card. Our team genuinely wants to help, and we’d like to look into this further to ensure it’s resolved. Please keep an eye out for an email from noreply.notifications@trustpilot.com, where we’ll be requesting some additional information to move forward with the review of your case. We’re here to support you through the process and address this matter as quickly as possible.
Maurice V.
GiftCardMall.com
**UPDATE FROM GIFTCARDMALL.COM 11/15/2024:**
Hello Amy, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
I received a Mastercard gift card for…a gift.
I received a Mastercard gift card for $200. I went to use it and the store said there wasn't enough money on it for my purchase. I called the number on back of card and I got a recording telling me to go to web site to check balance. Could never get web site to work. So I called the number on back of card again and finally got to talk to a human. He said I had a balance of a little over a dollar. I had never used card. Said a purchase was made in July for a little over $199. He said said purchase was still pending but he could not tell me who it was made to or where it was made from So evidently my money was stoen off of my gift card before I even received it.
7. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Gift Card Mall
Dear Janet,
Thank you for reaching out, and we're truly sorry for the frustration you've experienced with your gift card balance. It’s concerning to hear about the issue you faced with a pending transaction you didn't make, and we want to help get this resolved as quickly as possible. Please check for an email from noreply.notifications@trustpilot.com so we can securely gather the details needed to assist further. Your satisfaction is important to us, and we’re committed to ensuring your gift card experience meets expectations.
Kind regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 11/12/2024:**
Dear Janet,
we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Giftcardmall.com
I activated the 50 card yesterday went…
I activated the 50 card yesterday went to walmart it got declined for the total 35,had to leave all my items at customer service,I didn't have money to pay another way, went online there's a fraudulent charge I didn't make to ebay for 48.52 theres another fradulent charge today 11/5 130 .00 then they ask you to send info again this co shouldnt sell gift cards these fradulent charges have happen to others. i let the person who gave me the card to handle it on her end
3. November 2024
Bewertung ohne vorherige Einladung
Antwort von Gift Card Mall
Dear customer, thank you for sharing your experience with us. We’re sorry to hear about the inconvenience you faced when trying to use your card and finding an unrecognized charge. We understand the frustration of being unable to complete your purchase and discovering a potential fraudulent transaction. To resolve this as quickly as possible, please look for an email from noreply.notifications@trustpilot.com, where we’ve requested further information. We’re here to help and committed to ensuring this issue is addressed.
Warm Regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 11/5/2024:**
Hello customer, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Giftcardmall.com
Fraudulent transactions
Fraudulent transactions. There is a fake website that is pretending to be this GiftCardMall and it is taking the card balances, expiration date, and card number and security number and draining the account with fraudulent transactions. The company was contacted to freeze block the card to prevent the 'pending' transactions from being withdrawn. I sent the company a copy of the prepaid receipt proof of purchase, copy of card front and reverse side, and I filed a complaint with the Federal Trade Commission and sent copy to them, along with the fake website that they need to shut down. They said they would send a refund on a replacement card, but have not yet done it. They asked for my ID which is private information and should not be sent to email because of potential ID theft. There are federal laws that protect the home address, date of birth, state license number and should not be sent to unknown emails or people to prevent abuse of ID information. The company needs to shut down. The lack of card security, lack of card balance theft by hackers and false transaction is reason that people need to be aware and not buy gift cards. DO NOT BUY, do not use them. Instead buy money order's or cashier's checks to use as gifts. I need to also file a report with the California Attorney General since the headquarters for the Gift Card is in California. I just need my $100 plus the tax back. Will never recommend this product.
22. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Gift Card Mall
Hello NL, thank you for bringing this to our attention. We apologize for the frustration you've encountered with your card and the unauthorize usage of it. We understand how important it is to resolve this matter quickly, and we've requested additional information via email from noreply.notifications@trustpilot.com to assist further. Please check your inbox so we can help resolve the issue as soon as possible.
Jose G.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 11/01/2024:**
Dear NL, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Jose G.
Giftcardmall.com
I hope they didn't win more $$ after stealing mine
****I am updating this review again because I find it funny that in order to refund the fraudulent charges they ask you for MORE personal information to be sent to them. Why am I going to send scammers MORE personal information? Nobody is going to refund our money and it is so OBVIOUS this is a fraudulent company preying on the weak and vulnerable and they need to be stopped!****
Fraudulent $185 charge on my birthday present gift card. You'd think MC would be more secure. I am so disappointed
Transaction Details
Authorized amount:
-$185.00
Retailer name:
BETMGM BORGATA.WHEEL
Purchase Date:
10/02/2024
**Update 10/31/24 I heard from the company and replied to the e-mail to get help on this matter. Let's see how far it takes me, I will update again either way**
30. September 2024
Bewertung ohne vorherige Einladung
Antwort von Gift Card Mall
Dear, NFLGirlie, thank you for taking the time to share your experience. We apologize for the frustration you've encountered with your card. We understand how important it is to resolve this matter quickly, and we've requested additional information via email from noreply.notifications@trustpilot.com to assist further. Please check your inbox so we can help resolve the issue as soon as possible.
Jose G.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 10/31/2024:**
Hello NFLGirlie, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Jose G.
Giftcardmall.com
Worthless piece of plastic…
Bought a $50 gift card and it was declined the first time I used it. Looked at the transaction history and there was already a charge on it! Leaving me a whopping $0.71 left to splurge on. So I did what all of us would do, call customer service to complain. They couldn’t have cared less. Oh sure they filed a “dispute’ like I was angry my fries were cold and didn’t feel right about paying.,not treating it like someone had basically stolen my $50 like had actually happened. I was informed in 7-10 they would let me know what their decision was…….ridiculous. I can promise you I will never in my life again buy one of their worthless pieces of plastic. If they would invest the Extra funds into some training for the customer service reps on how to be more empathetic it would go a long ways. But to first experience the shock of my newly purchased $50 gift card having been already used, then the cold uninterested customer service rep it was just a poor experience all the way around. Lesson learned
24. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Gift Card Mall
Dear Jeff,
Thank you for sharing your experience. We’re truly sorry to hear about the disappointment and frustration caused by the declined transaction on your gift card and the initial response you received from our team. We completely understand the importance of feeling valued and supported in these situations and regret that we fell short. We’d love the opportunity to make this right, so please check your email from noreply.notifications@trustpilot.com, as we’ve reached out to gather further details and assist you directly. Thank you for helping us improve.
Warm Regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 10/28/2024:**
Hello Jeff, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Giftcardmall.com
We purchased a $200 Visa gift card for…
We purchased a $200 Visa gift card for our granddaughter to use while at a theme park.
We registered the card per the card instructions and checked the balance at that time. The next day when she tried to make a purchase she was told the balance on the card was only .05 cents. Reading through the hundreds of complaints this seems to be the most glaring detail. We contacted their customer service department (which is a complete joke) and spoke with 2 different reps before getting a "manager". We were informed that our names were not associated with the card number and account that we purchased and have proof of. They sent email from Blackhawk Network Services and we sent them pictures of the physical gift card (front and back), the copy of the store receipt showing the activation, and a picture of my wife (the purchaser) holding her drivers license. Looking online there are thousands of complaints against this company. Really not expecting to be refunded after seeing all the negative reviews but will update if it is. Filing fraud charges with our credit card company that we used to purchase this gift card as well. And will be contacting the State Attorney Generals office tomorrow.
Steve
20. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Gift Card Mall
Dear Steve,
We are truly sorry to hear about your experience with the Visa gift card you purchased for your granddaughter. We understand how frustrating it must have been to encounter balance discrepancies and issues with our customer service team. We take your concerns very seriously and would like to assist in resolving this matter. We are investigating this case and will provide you with an update shortly. We hope to work together on finding a resolution.
Warm Regards,
Josh R.
Giftcardmall.com
Save Your Money
Received a $100 e-gift card but when I tried to redeem it, I was directed to a page that read “Page Not Found”. Any phone number I tried to call sent me somewhere else where I was also not helped. I spent an hour trying to figure this out before I gave up. Might as well set your money on fire before you purchase from this company.
10/20/24 Update:
I received a request from the company to submit my order number for investigation. As I stated in my review, and to numerous “customer service” representatives, I only have an email stating my work team sent me a gift card. When I click on the link to redeem, the page reads “Page Not Found’ so I do not have an order number. I asked to forward the email to Customer Service representatives several times.
16. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Gift Card Mall
Dear, Jennifer, thank you for taking the time to share your experience. We apologize for the frustration you've encountered with your card. We understand how important it is to resolve this matter quickly, and we've requested additional information via email from noreply.notifications@trustpilot.com to assist further. Please check your inbox so we can help resolve the issue as soon as possible.
Jose G.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 10/23/2024:**
Dear Jennifer, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Jose G.
Giftcardmall.com
I purchased a $100 gift card yesterday
I purchased a $100 gift card yesterday. My mother went to activate and only .41 cents left on card. 10 minutes after purchase a $99.58 purchase made. Tried website - kept saying invalid sight. Called number customer service rep states address and information don't make records for card. Stated they would investigate and let me know. Would not give me a ref #. Also stated email would be send email associated with card. Explained that information is not mine. She then stated that they have use information in system. So person who stole would get the replacement card also? They make no sense.
16. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Gift Card Mall
Dear Donna,
Thank you for bringing this issue to our attention. We sincerely apologize for the frustration and confusion you've experienced regarding the $100 gift card and the subsequent unauthorized purchase. We understand the importance of resolving this matter quickly and effectively. We’ve requested further details via email from noreply.notifications@trustpilot.com, as we need more information to properly investigate and assist you with this issue. Please check your inbox so we can work together to resolve this situation. Thank you for your patience.
Warm Regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 10/21/2024:**
Dear Donna, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Josh R.
Giftcardmall.com
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