Had really amazing support from Harlyn (but of course, the entire customer support team in general!). The team always takes the initiative and actively helps me manage my care, which is doubly help... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Mindful has given me peace of mind and convenience for the several years. The medical providers are top notch and are compassionate listeners. The support team personnel are timely with their help a... Mehr ansehen
Unternehmen hat geantwortet
I really appreciate the customer service! Dealing with pharmacies is very stressful but it's nice to know whenever I need support, the customer service at Mindful is always there to help. With my most... Mehr ansehen
Unternehmen hat geantwortet
Mindful has been very helpful managing my mental health! My doctor is very caring and she seems genuinely concerned. I was having trouble receiving my latest medication and customer service made it a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Fast, Convenient, and Expert Mental Health Services. Get professional care from the comfort of your home, anytime you need it.
Kontaktinformationen
Vereinigte Staaten
- getmindfulhealth.com
4,7
Hervorragend
352 Bewertungen
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great Experience
The support agent I spoke with, Quynh I believe, was of great help to me! Very nice and informative.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Incredible care from reliable doctors…
Incredible care from reliable doctors and staff. I recommend to anyone and everyone who is in need of their services.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Antwort von Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
I have been waiting for my script to be…
I have been waiting for my script to be filled since Monday. It is now Thursday and it has been over two weeks since my last script ran out. When I went in to do my refill it told me I had to have a dr visit. I set that up asap and then had my meeting. Since Monday at 10 am I have been trying to get some solid answers and unfortunately I have not gotten anywhere. I have had this occur one other time a few years back and it had been going so well. I am disappointed as medication must be taken and this is dangerous.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Mindful
Hello,
We take your feedback seriously and are concerned to hear that your experience did not meet our standards for care. To address this properly, we have conducted an internal audit of our records but are unable to find a patient profile matching your description or the name provided here.
To help us investigate and resolve this for you, we kindly request the following:
Verify your details: Please respond to the formal Trustpilot Request for Information we sent you. This allows us to securely identify your record while protecting your privacy.
Speak with us directly: Once we have verified your identity, we would like to speak with you. You may also schedule a direct call with our Patient Care Coordinator here: (https://getmindfulhealth.as.me/schedule.php).
To help us provide the most thorough follow-up possible, we would love to learn a bit more about your visit. Providing these details is the first step in allowing us to personally look into your concerns and find a positive resolution together. We’re here and ready to help as soon as we hear from you!
Aimee is the greatest asset to the…
Aimee is the greatest asset to the service, she always takes care of me.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
This Service is good for the most part
This Service is good for the most part. I have had some issues over the last year and a half but nothing too major. Michael, my support worker always does a great job and helps out when needed. I do feel like their service is expensive and wish the cost wasn’t so high.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Angel was very timely and helpful in…
Angel was very timely and helpful in addressing my prescription/pharmacy update. I really appreciated their calm and positive demeanor.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
I had a great call with my doctor but..
I had a great call with my doctor. The message on my dashboard said my prescription had been sent to the pharmacy. I went to pick it up but they did not have it 6 days after the initial message. I called customer support and was notified that there were technical issues of some sort on your end. I believe they tried to call but I’m often working so I may have missed it.it would have been helpful to get a follow up text message regarding the issues so I don’t waste time driving to the pharmacy and skipping the hassle.
They did get my prescription in the following day so that was good.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Mindful
Hello,
We take your feedback seriously and are concerned to hear that your experience did not meet our standards for care. To address this properly, we have conducted an internal audit of our records but are unable to find a patient profile matching your description or the name provided here.
To help us investigate and resolve this for you, we kindly request the following:
Verify your details: Please respond to the formal Trustpilot Request for Information we sent you. This allows us to securely identify your record while protecting your privacy.
Speak with us directly: Once we have verified your identity, we would like to speak with you. You may also schedule a direct call with our Patient Care Coordinator here: (https://getmindfulhealth.as.me/schedule.php).
To help us provide the most thorough follow-up possible, we would love to learn a bit more about your visit. Providing these details is the first step in allowing us to personally look into your concerns and find a positive resolution together. We’re here and ready to help as soon as we hear from you!
Michael is a consummate professional
Michael is a consummate professional. I had some difficulties to work through on my account, he was able to provide efficient solutions in a timely manner
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Exceptional Support During a Shortage
Due to the nationwide shortage, I was only able to get a partial refill at the Walgreens near my home. Percy and her team were extremely helpful in locating another Walgreens location that had it in stock, allowing the physician to send the prescription there. As someone who relies on it to function day-to-day, I truly appreciated their understanding and support throughout this process.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Great customer service and easy process!
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Good service
Good service, they checked in multiple times to make sure I get my prescription when the store had run out. that was helpful.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Onboarding is not a great experience (updated)
Onboarding is not a great experience - cannot reach anyone for help until after scheduled appt. When onboarded, selected a pharmacy but now it is not showing up. Their website does not function properly when trying to select as pharmacy on iOS, Android, or Safari / Chrome (why I am doing the testing?). There is no way to speak to someone about this until 2 days after my appointment. I cannot call or reschedule my appointment, either. Chat service is 48 hours out. Not feeling good about this situation.
I found a phone number and spoke to someone via their phone number who confirmed their website was experiencing technical issues and could not offer any help. I asked to cancel everything at this point - membership, appointment, everything. This feels like a scam.
update:
I spoke with a customer rep and apparently that weekend they had two issues that they had to resolve and unfortunately as a new customer I ran into both at the same time. They ended up covering the cost of things as an apology and the ongoing care has been fantastic. Things happen. Appreciate them reaching out and calling on their own accord to make sure everything was ironed out.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Mindful
Hello,
We take your feedback seriously and are concerned to hear that your experience did not meet our standards for care. To address this properly, we have conducted an internal audit of our records but are unable to find a patient profile matching your description or the name provided here.
To help us investigate and resolve this for you, we kindly request the following:
Verify your details: Please respond to the formal Trustpilot Request for Information we sent you. This allows us to securely identify your record while protecting your privacy.
Speak with us directly: Once we have verified your identity, we would like to speak with you. You may also schedule a direct call with our Patient Care Coordinator here: (https://getmindfulhealth.as.me/schedule.php).
To help us provide the most thorough follow-up possible, we would love to learn a bit more about your visit. Providing these details is the first step in allowing us to personally look into your concerns and find a positive resolution together. We’re here and ready to help as soon as we hear from you!
Top Notch Service
Ive always received prompt, friendly and helpful response and service. My provider is very knowledgeable and operates with care. Customer service has always been helpful and friendly. Special shout out to Lucy who has been extremely courteous and helpful! Recommend this team with confidence!
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
I was having an issue getting my…
I was having an issue getting my prescription refilled but Rogie was so helpful! She explained to me the issue, resolved it, then even contacted my pharmacy to get my prescription filled.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Antwort von Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Great customer service that helped me…
Great customer service that helped me get an appointment at a moments notice.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Lucy was very helpful and prompt to…
Lucy was very helpful and prompt to resolve any issues I had . It was a pleasure talking to Lucy! Thank you again.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Allen was amazing and helpful
Allen was amazing and helpful. Thank you very much!!
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Patricia was extremely helpful and…
Patricia was extremely helpful and kind. She explained the policy to me and was very clear and professional. I’m very happy with her customer service
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
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