GET IT FIXED LTD Bewertungen 793

Not a great experience, they could improve on their customer service, which is dire, it would be a much better experience if they answered the phone more often. But I gave them 4 stars because they fixed the problem, it took 3+ months, after reading the reviews I knew it wouldn't be a quick turnaround.

DON'T GO NEAR THESE PEOPLE.
About 6 months after sending in my stereo amp for a power supply problem I just got it back. BROKEN and NOT WORKING. The original problem was it had a slow warm uptime but after that it worked fine. I , like a mug paid for their 'express service'. 3 and a half months after I sent it in they replaced the faulty power supply. But it still didn't work because they had damaged the main board.
I complained, they ignored my letters or just plain refused to read my( and their own) original fault report. After 6 months and over £100 spent they sent it back. Not working and not assembled properly. For example the speaker cable plugs push back inside the case so it was near impossible to connect the cables. The whole front panel is loose as well. Oh and DON'T BELIEVE THEIR REVIEWS. They offer discounts if you don't complain. TrustPilot say paying for review is against their policy but that's basically what these cowboys are doing. And 'strangely' just after a bad review you will often find a good review on the same subject. I am happy to provide documents showing all this and a video of the amp they sent back showing how badly it's put together. I am going to ask for a full refund of course but a fat lot that will do. Await my next review tho. USE ANY ONE BUT THIS LOT.

⚠️ Warning: Steer Clear of Get It Fixed Phone Repair Service ⚠️

As a professional photographer who relies heavily on my devices, I feel compelled to share my recent nightmare experience with Get It Fixed. What started as a simple screen repair for my LG Velvet turned into a frustrating ordeal that I wouldn't wish on anyone.

Key issues:
• Misleading initial quote
• Excessive delays (6-8 weeks wait time sprung on me after sending the device)
• Lack of transparency about potential additional costs
• Inability to guarantee functionality post-repair
• Attempting to charge a cancellation fee of £46

The company's practices seem designed to trap customers in a cycle of additional charges and uncertainty. When I tried to cancel the repair, they threatened to recycle my phone if I didn't pay their cancellation fee.

My advice to fellow professionals and anyone valuing their time and money: AVOID Get It Fixed at all costs. Your devices and peace of mind are too important to risk with such unreliable service.

Remember, in our industry, our tools are our livelihood. Always research repair services thoroughly and consider manufacturer-approved options for critical repairs.

Very difficult to communicate with.
The phone number given was never answered despite trying many many times.
My equipment was not repairable, and it took several reminders to action my refund. Even then they did not refund a charge for return post and packing, despite no return being actioned.
The company might be okay, but lack of communication makes them look dodgy.

I sent my Pioneer LX-704 AV receiver to Get It Fixed for repair after it suddenly lost all sound while I was watching a movie, even though the video remained unaffected. I first contacted Pioneer for repair, but they couldn’t help due to lack of original parts. I then searched online for other options and came across Get It Fixed, which had good reviews.

After their inspection, I was told the unit was repairable at a cost of nearly £600. Since a new replacement would cost over £1000, I decided to proceed.

The initial communication was smooth and prompt via email, which was essential for me as English is not my first language.

In total, the unit was repaired and returned to me twice. Each time, it worked briefly, but within a few days, the same issue reappeared — sound would cut in and out while the video remained normal. I sent them videos documenting the problem, but they were unable to resolve it.

I later requested a refund, but they only offered less than £340, deducting shipping and almost £190 in parts costs. They suggested I send the unit back so they could "retrieve the parts used," but no specific amount or details of what parts would be removed were provided.

Their invoice only listed "Electronics Engineer Services" without a breakdown of costs or details of the fault. I repeatedly asked for an itemised list of parts and costs, but they refused, citing "intellectual property."

I’m still pursuing a refund, but my latest email has gone unanswered for over a month.

I’m sharing this experience to caution others considering Get It Fixed for repairs. If your equipment has significant value and they claim it is repairable, I strongly recommend requesting a detailed cost breakdown and an explanation of the fault before agreeing to proceed.

Update: The company has since processed a partial refund, which I appreciate. However, my comments above reflect the full experience leading up to that point.

Steer well clear of this company. They'll lead you up the garden path at the same time as relieving you of your cash. I feel like I've been scammed! Don't be fooled by this companies' web site. Although it looks good and gives the impression of an professional operation - they're far from that. They don't answer their phone and they regularly ignore emails. They quoted me £120 in Jan 2025 to repair my Ruark sound system. Like a fool I agreed and paid the money upfront and sent the system off to them for repair. It came back to me in April with exactly the same fault as when I initially contacted them back in January. It was sent back to them under repair warranty but alas it's now back with me again (as of June) and it's got the exact same fault as before - the unit won't accept commands from the remote controller. They're now saying it's my remote controller that's at fault and I need to further fork out for a new one. I've got a family member with the exact same system as mine and we've swapped remotes. His system works perfectly with both remotes whereas mine will not work with either! So the fault is clearly not with the remote controller. I'm now wondering if they even attempted any repairs in the first place. After finally getting a reply to my numerous phone calls and emails they've now offered me a refund of £31.11 from my initial payment of £120. It's a rip-off! Don't believe any of the five star reviews for this company. I'm sure they're not genuine - and anyone who reads them will see that. I only wish I had before I was sucked in! I've researched this company on 'Companies House' website (it's free to all to do so) and over the last two years the company had only 4 employees including one director - who is a Romanian national. Not what I had envisaged the company to be considering their most impressive web site. DO YOURSELF A FAVOUR AND AVOID THIS ORGANISATION AT ALL COSTS.

DO NOT USE, SCAM COMPANY! First of all they use fake reviews. Literally a new review everyone other hour. I sent my speaker in for repair which took them over 8 weeks to finally get back to me only to tell me they couldn’t repair it and I would only get refunded £50 when I paid £120 in total! I then eventually received a refund 3 WEEKS later of £40 so didn’t get my full refund. When I tried to ask them about this they said to call them tomorrow as they’re closing. WORST COMPANY, DO NOT USE!

AVOID!
I sent them a faulty amp. It took 3 months, instead of the quoted 6 weeks, to be returned. It still wasn't working, when I got it back. It seems that they didn't even test it. My calls and emails went mostly unanswered. I eventually managed to get responses and an agreement to return it under warranty. This then took another 2 months. Then, I was told it wasn't repairable, with no further explanation. I asked for a refund but only got part of it, which took months as well.

Now I'm stuck with a butchered amp and minus funds.

I get the impression that the positive reviews, for this company, are fake.

Excellent quick service to sort my gadgets.

They provided exactly the service I required, repairing my sub in good time and kept me informed of its progress each step of the way before returning it in great condition and repaired to a high standard. Very happy with this service

Thank you Get it Fixed.
Although it was a journey getting there, your team did a brilliant job.
My brother in law whose stereo you fixed hasn’t stopped smiling

REALLY BAD!!! Held my headphones hostage for 3 MONTHS, just went in for a fixed speaker. They DO NOT answer emails and the phone line is impossible to get on!!! Also they charged me like £25 for 'shipping and handling'. DO NOT USE THESE GUYS!!!!!!

Fantastic HiFi repair service! My Linn Clasik amplifier had been having sound issues, and I was convinced I’d need a replacement.
The experts at Get It Fixed Ltd diagnosed the issue quickly and restored it to perfect working condition.
Now, my music sounds better than ever!

NOT REPAIRED OR RETURNED - FEEL LIKE A SCAM COMPANY.

I am in process of trying to get my device returned and money refunded. They only accept BACS no CC and promise item will be returned. Still waiting, over 2 months for it and won’t reply to emails and phone line is dead.

Like other real customers I am reporting to Action fraud, police and am planning take to small claims court.

AVOID AT ALL COSTS

Incredibly slow
Takes ages to get a response from them and they very rarely answer the phone. I even paid extra for the priority service and the whole thing has taken over 3 months.
If you've got all the time in the world then I'm sure it's fine

Email received 31 March to advise I would be getting a refund, no refund has been processed.
I don’t believe for one minute all the positive reviews on here as they all seem to AI generated.

As I have just advised this company they have seven days to process a full refund including postage or I will be taking them to small claims court.

Avoid at all costs

They repaired my UE Megablast, which had a damged charging port.
The experience from website quote, to keeping track of the order, and comms with the team was all rather splendid. Thanks guys

While the actual repair work was fine, the overall human experience with this company left a lot to be desired. Communication was unclear, support felt unhelpful, and I often felt like I was chasing them for updates rather than being kept in the loop. It’s frustrating when the service part of a service company feels like an afterthought. If they improved how they treat and communicate with customers, the experience would be much better.

To this day I am not sure, but I have been without my Tacx Neo PCB since last December, I have paid in advance for the supposed repair, a month ago they contacted me that the repair was finished, now they seem to have a problem returning the package to me (is it so difficult to ship?), I have written to them on multiple occasions and they do not seem to care in the least to respond, which leads me to think, is it a communication problem or a scam? I wonder if I am confused and it is not, in that case I apologize and I will correct my review, but months later I have neither product nor response nor money. I suppose that on the next trip we will have to pay them a visit with an authority.

Now I can say that they've returned the part to me, with a repair, if you can call it that, incomplete and defective. After contacting them again after multiple attempts, they only provide delays, no solution, and no refund. My personal advice: if you don't want to waste your time and money, find another company (this one can't be called that). As you can see, the website is also incomplete and doesn't have a payment platform. The positive reviews seem to be written by a bot. Don't advance them your money; you won't see it again. If they don't repair it and charge you a fee, IT'S A SCAM.