Prompt replies and support to the return of our faulty deep fat fryer The company was let down by Evri when we tried to arrange a collection as recommended however we returned the item via royal ma... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Very happy with the direct customer service of this company for something I bought off Amazon a year ago. Somehow I lost the lid to the rice cooker. I contacted the company and they got back with me r... Mehr ansehen
Unternehmen hat geantwortet
Recently contacted Geepas Customer Support who were very helpful and ended up replacing the item in question without quibble, all the while keeping us updated. Just what customer support is meant to d... Mehr ansehen
Unternehmen hat geantwortet
I order Portable Bluetooth Speaker With Wireless Microphone Karaoke Machine On 30th Aug and received on 3rd September almost after 2 days, website says next day delivery I do understand bank holida... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachgeschäft für Haushaltsgeräte
- Fachhandel für Arbeitsplatten
- Großhändler für Elektrogeräte
- Elektronikunternehmen
- Fachhandel für Küchenbedarf
- Staubsaugergeschäft
Vom Unternehmen geschrieben
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Kontaktinformationen
Vereinigtes Königreich
- geepas.co.uk
3,9
Gut
3773 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
The team at Geepas were very kind, helpful and considerate
The team at Geepas were very helpful, and although my coffee pot was probably out of warranty, they very kindly replaced mine which I had broken at now extra charge except postage. Not only that, but they did the same again a year later when I had another problem, probably due to me not the equipment, I hasten to add!
It's very refreshing to get kind and thoughtful service theses days, and just as important, we're still getting coffee every morning!!!
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Hi John ,
Thank you for your wonderful feedback.
We're delighted to hear that you had such a positive experience with our team. Your kind words about our customer service mean a great deal to us, and we're pleased we could help keep your coffee routine going!
We truly appreciate your continued support and look forward to serving you again in the future.
Kind regards,
Geepas Customer Support
Easy Process
Friendly, Excellent And Efficient Customer Service
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Hi Eddie,
Thank you for your wonderful feedback.
We're delighted to hear that you found the process easy and our customer service friendly, efficient, and helpful. We truly appreciate your support and look forward to serving you again.
Kind regards,
Geepas Customer Support
Had one hiccup
Had one hiccup, but the staff member sorted it out and all ended very well
25. Juli 2026
Antwort von Geepas UK
Hi Fiona ,
Thank you for your kind feedback.
We’re pleased to hear that our team was able to resolve the issue and ensure a positive outcome for you. Your satisfaction is very important to us, and we truly appreciate your patience and support.
Kind regards,
Geepas Customer Support
Customer Service??
Can't fault the product (which I bought through Amazon) but Geepaas customer service is non-existent and their website does not work for extended warranty registration or email contact. I tried the day I received the product and have just tried again - a couple of weeks later. I can only assume that this is false marketing aimed at boosting sales with no intention of extending the warranty. I emailed "Contact us" and have had no response in two weeks.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Hi Harold ,
Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet expectations. We'd like the opportunity to investigate this further and help resolve the issue. Please contact our customer service team (support@geepas.co.uk.) with your order details.
Kind regards,
Geepas Customer Support
Antwort von Geepas UK
Hi Saisree ,
Thank you for your lovely feedback.
We’re pleased to hear that you’re enjoying your grinder and are happy with its performance. Your satisfaction means a lot to us, and we truly appreciate you choosing Geepas.
Kind regards,
Geepas Customer Support
Antwort von Geepas UK
Hi Susan ,
Thank you for your feedback.
We’re delighted to hear that your order was delivered promptly. We truly appreciate your support and hope you continue to enjoy your purchase.
Kind regards,
Geepas Customer Support
Order before 2pm for next day delivery…
Order before 2pm for next day delivery that was on thursday its now Monday and still not arrived sending me links to tell my experience before it arrives in crazy probably ditch evri and use a better courier tbf but love the style of my order and prices are amazing so i hope the delays are worth the wait fingers crossed don’t know if i can recommend as of yet and can not really rate any higher than 1 star sorry geepas maybe send me a link once it arrives geepas contacted me instantly after submitting my review and sent the up most apologies and i also received my items today the quality the design the geepas logo well im in love and the delay in transit will not put me off buying from these guys again and again thank you so much geepas respect and very kind gesture you gave me many many thanks guys
29. Juli 2026
Antwort von Geepas UK
Hi Adam ,
Thank you for updating your review and for giving us the opportunity to resolve the issue.
We sincerely apologise for the delivery delay and truly appreciate your patience and understanding. We're delighted to hear that your order has now arrived and that you're pleased with the quality, design, and value of our products.
Your kind words and continued support mean a great deal to us. We look forward to serving you again in the future.
Kind regards,
Geepas Customer Support
I use it for first time and it’s not…
I use it for first time and it’s not working again
3. Juli 2026
Antwort von Geepas UK
Hi Aisha,
Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet expectations. We'd like the opportunity to investigate this further and help resolve the issue. Please contact our customer service team (support@geepas.co.uk.) with your order details.
Kind regards,
Geepas Customer Support
Delivered next day as promised
Delivered next day as promised. All items received intact and in good working order.
28. Juli 2026
Antwort von Geepas UK
Hi Febin,
Thank you for your wonderful feedback.
We're delighted to hear that your order arrived the next day as promised and that everything was received in perfect condition. We truly appreciate your support and hope you enjoy your purchase.
Kind regards,
Geepas Customer Support
Packing great products fantastic value…
Packing great products fantastic value for money arrived on time certainly be shopping with them again and introducing family and friends
26. Juli 2026
Antwort von Geepas UK
Hi Deborah,
Thank you for your fantastic feedback.
We're delighted to hear that you were pleased with the quality, value for money, packaging, and timely delivery. Your recommendation to your family and friends means a great deal to us.
We truly appreciate your support and look forward to serving you again.
Kind regards,
Geepas Customer Support
Very good quality
23. Juli 2026
Antwort von Geepas UK
Hi Sunita,
Thank you for your wonderful feedback.
We're delighted to hear that you're happy with the quality of our product. Your support means a great deal to us, and we look forward to serving you again.
Kind regards,
Geepas Customer Support
Value for Money Purchase
This rice cooker is in good size, well fitting to my needs. It is so convenient and fast to get things done. Value for money purchase.
26. Juli 2026
Antwort von Geepas UK
Hi Wilson,
Thank you for your wonderful review! We're delighted to hear that the rice cooker is the perfect size for your needs and that you find it convenient, fast, and great value for money.
We truly appreciate your support and hope you continue to enjoy your Geepas product!
Kind regards,
Geepas Customer Support
Appalling Warranty Support & Refusal to Honor Consumer Rights (Order #63198)
I am writing this review to warn prospective buyers about the non-existent customer service and unreasonable warranty process at Geepas UK / Western International Group.
I purchased a 20-Bar Stainless Steel Barista Coffee Espresso Machine (Order #63198). When the steamer unit failed, I followed all correct procedures, contacting customer support and providing video evidence of the defect as requested on 2nd July 2026.
What followed was weeks of complete silence, ignored reminders (sent on 8th, 9th, and 13th July), and zero updates from their technical team. Because of their prolonged inaction and unannounced delays, keeping a non-functional, defective appliance indefinitely was neither practical nor safe, so I disposed of the unit and requested my refund.
Despite acknowledging their "considerable delay" and poor handling of my case, Geepas UK customer service has consistently hidden behind rigid internal policies—refusing to issue a refund without a physical return of an item they know was disposed of solely due to their own unresponsiveness. Furthermore, every reply from their support team arrives as a disconnected, separate email thread, causing total confusion and forcing customers to repeat the facts endlessly.
Under the UK Consumer Rights Act 2015, remedies for defective goods must be provided within a reasonable timeframe and without significant inconvenience. Geepas UK has failed on both counts.
I have now been left with no option but to escalate this matter to "Citizens Advice / Trading Standards" and initiate a "bank Chargeback" to recover my funds. Save yourself the headache and buy from a brand that actually stands behind its products and respects consumer rights.
UPDATE (31 July 2026):
Geepas UK posted a standard public reply above asking me to contact support@geepas. Please note that I have already exchanged dozens of emails with that exact support address over the past month (Order #63198). In their private emails, they explicitly refused to honor the refund without a physical return—despite knowing the machine was disposed of due to their own weeks-long unannounced delays. This public reply is purely a template PR exercise. I am now proceeding with a formal bank chargeback and escalating the case to Citizens Advice.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Hi Aftab,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience caused and regret that your experience did not meet your expectations.
We'd like the opportunity to investigate this further and help resolve the issue. Please contact our customer service team (support@geepas.co.uk.).
Kind regards,
Geepas Customer Support
Antwort von Geepas UK
Hi Mohsin,
Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet expectations. We'd like the opportunity to investigate this further and help resolve the issue. Please contact our customer service team (support@geepas.co.uk.) with your order details.
Kind regards,
Geepas Customer Support
Very good crushes ice it’s great
Very good crushes ice use to make beetroot a frozen blueberry smoothie with a little honey, easy to clean so very happy
25. Juli 2026
Antwort von Geepas UK
Hi Sean,
Thank you for your great feedback.
We’re delighted to hear that you are happy with the performance of your product and that it works well for your smoothies. We truly appreciate your support and are pleased to know you find it easy to use and clean.
Kind regards,
Geepas Customer Support
Very reliable products and their…
Very reliable products and their customer service is awesome. Thank you.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Hi Vijay ,
Thank you for your wonderful feedback.
We’re delighted to hear that you find our products reliable and our customer service helpful. We truly appreciate your support and look forward to serving you again.
Kind regards,
Geepas Customer Support
Excellent product.
21. Juli 2026
Antwort von Geepas UK
Hi Hasmita ,
Thank you for your wonderful feedback.
We’re delighted to hear that you are enjoying your Geepas product. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing Geepas, and we hope to serve you again soon.
Kind regards,
Geepas Customer Support
Antwort von Geepas UK
Hi AJ,
Thank you for your feedback.
We’re pleased to hear that you find the product affordable and functional. We always aim to provide reliable products that offer great value for money.
Thank you for choosing Geepas, and we appreciate your support.
Kind regards,
Geepas Customer Support
POOR SERVICE
Item not delivered till today . No explanation from EVRI . Lost time , wasted energy
Never going to purchase any more from GEEPAS online .
23. Juli 2026
Antwort von Geepas UK
Hi Razik,
We sincerely apologise for the inconvenience caused and understand your disappointment regarding the delivery delay.
Although deliveries are handled by third-party courier partners, we always strive to provide the best possible service. We have reviewed the matter and can confirm that a full refund has been processed for your order.
Thank you for your understanding and feedback.
Kind regards,
Geepas Customer Support
Good value gor money and arrived quickly
The item I ordered had a very good price, arrived really quickly and on first inspection seems to work as expected.
24. Juli 2026
Antwort von Geepas UK
Hi Elena,
Thank you for your positive feedback.
We are delighted to hear that you are happy with the value, delivery speed, and performance of your purchase. We truly appreciate your support and hope you continue to enjoy your product.
Thank you for choosing Geepas, and we look forward to serving you again in the future.
Kind regards,
Geepas Customer Support
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