Prompt replies and support to the return of our faulty deep fat fryer The company was let down by Evri when we tried to arrange a collection as recommended however we returned the item via royal ma... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Very happy with the direct customer service of this company for something I bought off Amazon a year ago. Somehow I lost the lid to the rice cooker. I contacted the company and they got back with me r... Mehr ansehen
Unternehmen hat geantwortet
Recently contacted Geepas Customer Support who were very helpful and ended up replacing the item in question without quibble, all the while keeping us updated. Just what customer support is meant to d... Mehr ansehen
Unternehmen hat geantwortet
I order Portable Bluetooth Speaker With Wireless Microphone Karaoke Machine On 30th Aug and received on 3rd September almost after 2 days, website says next day delivery I do understand bank holida... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachgeschäft für Haushaltsgeräte
- Fachhandel für Arbeitsplatten
- Großhändler für Elektrogeräte
- Elektronikunternehmen
- Fachhandel für Küchenbedarf
- Staubsaugergeschäft
Vom Unternehmen geschrieben
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Kontaktinformationen
Vereinigtes Königreich
- geepas.co.uk
3,9
Gut
3773 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Great service
Great service
Everything was as you would expect on a purchase which is very rare these days
Good experience
Fast delivery
18. August 2026
Antwort von Geepas UK
Hi Roz,
Thank you for your fantastic feedback.
We're delighted to hear that you had a great experience with us and were pleased with the service and fast delivery. Your kind words mean a great deal to us, and we truly appreciate your support.
Kind regards,
Geepas Customer Support
Box was open
Box was open
Item does not work
Was left outside my door
I was in hospital
12. August 2026
Antwort von Geepas UK
Hi Carol ,
Thank you for your feedback.
We're sincerely sorry to hear that the parcel was received in an open condition and that the product is not working. We apologise for the inconvenience caused.
We'd like the opportunity to investigate this further and help resolve the issue. Please contact our customer service team at support@geepas.co.uk with your order details, and we'll be happy to assist.
Kind regards,
Geepas Customer Support
Antwort von Geepas UK
Hi Silver alex,
Thank you for your feedback.
We're sincerely sorry to hear that you received the wrong product. We apologise for the inconvenience caused and understand your disappointment.
One of our customer service agents is currently working on your case and will do their best to find a suitable solution as soon as possible.
We appreciate your patience and understanding.
Kind regards,
Geepas Customer Support
DISAPPOINTED-NO SHOW DELIVERY
Order should have been delivered by next day delivery method 18/19th, and should have been received 5 days ago, but no show so far! Have been unable to track delivery due to no tracking number been made available!!
Awaiting reply to e-mail sent.
17. August 2026
Antwort von Geepas UK
Hi Marilyn,
We sincerely apologise for the delay and inconvenience caused with your delivery.
We completely understand your frustration, especially as the order was expected to arrive earlier and tracking details were not available. One of our customer service agents is currently working on your case and will do their best to find a suitable solution as soon as possible.
We appreciate your patience and understanding.
Kind regards,
Geepas Customer Support
Antwort von Geepas UK
Hi John,
Thank you for your wonderful feedback.
We're delighted to hear that you're happy with your toaster and kettle and that both are working well. We truly appreciate your support and choosing Geepas.
Kind regards,
Geepas Customer Support
Damaged by their own sticker
Damaged by their own sticker — and no response
I recently purchased a stainless-steel toaster from Geepas and was extremely disappointed to find that the sticker they had applied directly to the top was incredibly difficult to remove.
Despite being careful, removing the sticker and adhesive left noticeable scratches and marks on a brand-new stainless-steel toaster. I really don’t understand why such a strong adhesive is being used on a surface that can so easily be damaged.
I contacted Geepas, included photos showing the damage, and never even received a reply.
Very disappointing quality control and even worse customer service. I certainly wouldn’t purchase from Geepas again.
EDIT
I already have emailed your support email address and never received a reply!
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Hi Wesley,
Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet expectations. We'd like the opportunity to investigate this further and help resolve the issue. Please contact our customer service team (support@geepas.co.uk.) with your order details.
Kind regards,
Geepas Customer Support
Good company to deal with
Good company to deal with. Would have given it 5 star if it had arrived when it should have. Ordered it on Saturday did not receive it untill 8.30pm Wednesday night.
15. August 2026
Antwort von Geepas UK
Hi Mrs Wendy,
Thank you for your feedback.
We're pleased to hear that you were happy with your overall experience. We sincerely apologise for the delivery delay and understand your disappointment, especially as you were expecting your order sooner.
We truly appreciate your patience and support, and we hope you enjoy your purchase.
Kind regards,
Geepas Customer Support
Folding drier/airer with wings
Fast delivery on drier/airer. Arrived in great condition, substantial cardboard wrapping. No instructions but added to the fun putting it up for the first time. Loads of room for clothes to hang and dry. Impressed overall.
15. August 2026
Antwort von Geepas UK
Hi Sara ,
Thank you for your wonderful feedback!
We're delighted to hear that your product arrived quickly and in great condition, and that you're pleased with its size and functionality. It's great to know you're impressed with your purchase.
We truly appreciate your support and choosing Geepas.
Kind regards,
Geepas Customer Support
Mini oven customer support…
We are looking to buy a tabletop mini oven that has inside walls made of stainless steel and an internal cavity depth of more than 34 cm. I messaged customer support and answered the following day.
Initially I gave customer support 5 stars as they were so prompt and helpful. Unfortunately, I have changed this to 1 star as after buying and having the oven delivered, the dimensions are not what the customer support told me. In fact the internal depth is 27 cm, nowhere near 37 cm quoted in their email to me. I am now beginning the return and refund process.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Hi Donald ,
Thank you for your feedback.
We're pleased to hear that our customer support team was able to respond to your enquiry promptly. We appreciate you considering Geepas and hope we can help you find a product that meets your requirements.
Kind regards,
Geepas Customer Support
Don't believe next day delivery it's a…
Don't believe next day delivery it's a lie, ordered 5 days later did not turn up, contacted them they said will send another out or refund, so I said I still want one but could live to regret it, unfortunately they say next day delivery but don't so I have to wait another 4 days to see if this one is delivered, if they cared about their customers they should of sent the second one next day delivery, I should have bought elsewhere
14. August 2026
Antwort von Geepas UK
Hi Lee,
We sincerely apologise for the delay and inconvenience caused with your delivery.
We completely understand your frustration, especially as you were expecting next-day delivery. One of our customer service agents is currently working on your case and will do their best to find a suitable solution as soon as possible.
We truly appreciate your patience and understanding.
Kind regards,
Geepas Customer Support
Lovely breadbin
Lovely breadbin. Ordered from seller on Ebay twice and both were damaged which was disappointing. However when I ordered straight from Geepas website everything was so smooth. The item was delivered in record time and in perfect condition. Thank you Geepas for your excellent customer service
13. August 2026
Antwort von Geepas UK
Hi Sharon,
Thank you for your wonderful feedback.
We're delighted to hear that your bread bin arrived quickly and in perfect condition, and that you had a smooth experience ordering directly from our website. Your kind words about our service mean a great deal to us.
We truly appreciate your support and choosing Geepas.
Kind regards,
Geepas Customer Support
Steamer works well but the brush…
Steamer works well but the brush attachment is very loose and easily clips off
11. August 2026
Antwort von Geepas UK
Hi Mohammed Asif,
Thank you for your feedback.
We're pleased to hear that you're happy with the steamer's performance. We also appreciate your feedback regarding the brush attachment and will take your comments on board as we continue to improve our products.
Kind regards,
Geepas Customer Support
Contacted their support team regarding…
Contacted their support team regarding missing package, they acted promptly and very professionally and replaced the item ,well done and thank you
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Hi David ,
Thank you for your wonderful feedback.
We're delighted to hear that our team was able to assist you promptly and professionally and arrange a replacement for the missing package. Your kind words and support mean a great deal to us.
Thank you for choosing Geepas.
Kind regards,
Geepas Customer Support
Antwort von Geepas UK
Hi James ,
Thank you for your fantastic feedback.
We're delighted to hear that you were pleased with our service and fast delivery. Your kind words and continued support mean a great deal to us, and we truly appreciate you choosing Geepas.
Kind regards,
Geepas Customer Support
Antwort von Geepas UK
Hi Riz,
Thank you for your positive feedback.
We're delighted to hear that you're happy with the product and found it to be good value for money. We truly appreciate your support and choosing Geepas.
Kind regards,
Geepas Customer Support
I decided to clean my 20-bar stainless…
I decided to clean my 20-bar stainless steel barista coffee espresso machine and made a mistake when reassembling the unit. The result was a poor taste coffee with no froth. A morning coffee is important to me! I sent an email to Geepas and had a reply within an hour asking to send a video of the problem. The Geepas team resolved the problem and I am most impressed with the support service. Well done and thank you. Stuart North Wales.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Hi Stuart,
Thank you for your wonderful feedback.
We're delighted to hear that our team was able to quickly identify and resolve the issue with your coffee machine. We're especially pleased that we could help get your morning coffee back to normal!
Your kind words about our support service mean a great deal to us. We truly appreciate your support and choosing Geepas.
Kind regards,
Geepas Customer Support
You took my order and payment then…
You took my order and payment then cancelled saying you could no longer deliver. Very disappointing experience as I would have expected you to have a live dynamic stock system that would only take orders if items were available.
Appreciate the money has now been refunded, but as an experience raising expectation, then letting me down it can only rate as a one.
For those looking at this comment, it is obviously not a reflection on the product quality as I’ve been unable to assess this
10. August 2026
Antwort von Geepas UK
Hi Stephen ,
Thank you for sharing your feedback.
We sincerely apologise for the disappointment and inconvenience caused by the cancellation of your order. We understand how frustrating it can be when an order cannot be fulfilled as expected.
We appreciate your understanding regarding the refund and will continue working to improve our stock availability and ordering processes.
Kind regards,
Geepas Customer Support
I purchased a Rotating steam cleaner…
I purchased a Rotating steam cleaner earlier this year and fortunately registered the 2 yr guarantee
The until failed and needed to be replaced and the agent I dealt with was very helpful and laid out the process for returning and replacing the cleaner.
Both the return and replacement went smoothly, and I am hopeful that the new machine will last longer than the last one.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Hi Paul ,
Thank you for your wonderful feedback.
We're pleased to hear that our team was able to assist you with the return and replacement process smoothly and efficiently. We're glad your registered warranty helped make the process easier, and we hope your replacement provides you with long-lasting performance.
We truly appreciate your patience, support, and choosing Geepas.
Kind regards,
Geepas Customer Support
Excellent service,great products
Excellent service,great products, fast efficient delivery.
9. August 2026
Antwort von Geepas UK
Hi Lindy,
Thank you for your fantastic feedback.
We're delighted to hear that you're happy with our products, service, and fast delivery. Your kind words and support mean a great deal to us.
Thank you for choosing Geepas, and we look forward to serving you again.
Kind regards,
Geepas Customer Support
If you dont value your money, then buy their product.
If you dont value your money, then buy all their products. No post purchase assistance. They were unable to provide ide a replacement part and denied replacing the product to. All they have is apologises. If you are alright with accepting apologises than getting product support then this is the right company for you. One of the most irresponsible company i have ever dealt with. Kept me waiting for more than 3months and failed to provide replacement parts.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Hi JA,
Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet expectations. We'd like the opportunity to investigate this further and help resolve the issue. Please contact our customer service team (support@geepas.co.uk.) with your order details.
Kind regards,
Geepas Customer Support
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