We honestly didn’t think a chair would make such a difference but we love the Hera Rocking Chair. It’s incredibly comfortable and supportive (especially during those long nights). The cushions a... Mehr ansehen
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Das sagen Bewerter
Purchased the Serena Bouclé Rocking & Nursing Chair on 20th September….still no sign. After several emails back and forth with empty promises (and a phone call) I am so disappointed in the customer... Mehr ansehen
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The highest quality and most stylish nursery furniture I’ve ever seen. I have visited many baby shows and this stood out to me as exceptional! MDF cheap tat can fall apart in 6 months but Gaia’s... Mehr ansehen
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Brought a furniture set 4 years ago cot bed, draws and wardrobe which we love but the draw mechanism has snapped as they are plastic and without this the draws do not function. Got in contact and than... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Our mission is to create baby products that are timeless, practical and beautiful too. Gaia Baby is made up of a passionate team who understand that your journey as parents is precious. We are here to support you in every way we can. Our customer service lines are manned during office hours by in-house staff trained to answer all your queries. The official team is often bolstered by husbands, wives, kids and extended family. From delivery & assembly, product testing, demonstrations, advice and support, our families are core to what we do.
Kontaktinformationen
Vereinigtes Königreich
- 0800 0518080
- customercare@gaia-baby.com
- gaia-baby.com
4,3
Hervorragend
139 Bewertungen
Bittet Kunden um Bewertungen
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Hat 33 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Gaia Baby furniture
Purchased the co-sleeper, drawers and crib. All fantastic quality and very pleased with the furniture. Staff were very responsive and helpful - would highly recommend these products from a well run family business.
16. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
thank you Luke and we are so happy that you have enjoyed using our products. We will also share your feedback with our team. Best wishes
Hera rocking chair review
Hera rocking chair review
I love my rocker chair, it was one of the only places I could sleep comfortably in for a few hours at a time in my late stages of pregnancy, and now it helps when I feed my newborn as I struggle with back pain, but this chair makes it easier
1. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
What great feedback and we are very happy that you are enjoying our lovely Hera Nursing chair :)
Thank you once more Gaia-Baby for…
Thank you once more Gaia-Baby for your service and helping with an order. Lots of aspects when a 'mum to be' is ordering baby equipment and decisions have to be made. Help and advice is appreciated Gaia-Baby have been helpful
28. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Hi Linda - what lovely kind and generous feedback! Thank you so much for taking the time to give such great review :)
Fantastic service all round from Joanne…
Fantastic service all round from Joanne and Peter!Myself and my wife bought the Gaia Cot and bed for our daughter!Peter was on hand at all times after the purchase with any questions, helping with adjustment of bed and is an absolute gentleman, top notch service and would highly recommend!😀
26. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Thank you so very much Ciaran for the amazing feedback. I will make sure to pass these comments on to Peter and Joanne. They will be thrilled
Excellent product supported by a great service team
Excellent product supported by an excellent customer service team. Would highly recommend their products
24. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Thank you for the kind feedback Thomas!
Exceptional customer service
I have the full Serena set now for a couple of years. When turning it into the toddler bed we accidentally damaged one of the base panels. We contacted customer service who were absolutely excellent and very fast in replacing it for us. Big shout out to Phil from Clever Clogs too who was an absolute pleasure to deal with. Thanks for the great service Gaia!
10. November 2022
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Dear Lynn- we are delighted to receive your feedback and thank you for taking the time to write a lovely review
Stretchy wrap in grey and…
I have the stretchy wrap in grey and the material is so lovely and soft, and really easy to tie.
It is stretchy yet sturdy and my baby loves to sleep in there, it’s the only place she will sleep in the day
31. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Thank you so much for the lovely review! We are really proud of our baby wraps and we delighted that they are helping you during your busy days. Best wishes and love to you both
Antwort von Gaia Baby
Thank you Leslie and we hope that you are enjoying the products!
Antwort von Gaia Baby
Thank you for the positive feedback Meg and I really hope you are enjoying the baby wrap
Satisfactory outcome
This review had been amended based on a discussion with customer services.
Without going into too much detail we had an issue with this furniture. After some discussions with the customer service team a satisfactory outcome was agreed. Its a shame we could not in the end have the furniture we had planned but the company were fair in trying to fix it. Customer Service was good. The 3 stars are for my experience with the furniturerather than the service. My advice is read the website throughly. But please no not let this discourage anybody from using them.
30. August 2022
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
good morning Ricky, I'm sorry to hear that you are unhappy with our customer service. I'm sure I can help to resolve this for you. Can you kindly let me have your order number and we can review this for you straight away
Hello Ricky and good morning- unfortunately we have not heard back from you. Can you kindly write to us at customercare@gaia-baby.com with your partners order number or name/address and we will review your complaint straight away. Thank you
Dear Ricky- we have now received your email and replied already. We look forward to hearing from you
Easy mattress cover shopping
Had to get mattress cover for little ones cot
Easy to find and managed a bedding bundle
Cheers
19. Juli 2022
Antwort von Gaia Baby
Thank you so much for taking the time to send your positive feedback!
Good looking products
Good products that look amazing. However, Overly expensive shipping on a bed rail (priced just under the £50 free delivery)…
I did have some issues with the rail but all resolved by a very helpful customer support
17. Mai 2022
Antwort von Gaia Baby
Dear Mark- i'm so very sorry to read that you are unhappy with our shipping costs. I wonder if there maybe a misunderstanding as we offer free shipping on all orders over £50? Can you kindly get in touch with us directly if there is something we can do to help? We would really love the chance to remedy your complaint. Best wishes- Mark
Great product and great customer…
Great product and great customer service. Definitely recommend! I hoovered the while house and my baby fell asleep in the wrap whilst I was doing it
13. Mai 2022
Antwort von Gaia Baby
thank you so much for the lovely comments Amie
I should have got a 10% discount but I…
I should have got a 10% discount but I didn’t receive a code till after the sale had been confirmed.
I emailed the company and I received a phone call from Mark the next day. He couldn’t help me enough and promised I would get the 10% discount.
There was a glitch on the webpage and they were having a few problems but it was being looked into.
Sure enough he kept his word and within hours I received the discount.
It’s a pity there aren’t more company’s who make customer issues their priority.
I will definitely use them again.
Kind Regards
Mrs Karen Ellis.
5. Februar 2022
Antwort von Gaia Baby
Good morning Mrs Ellis- thank you so much for your lovely feedback. Best wishes
Great Experience
Great customer service from Nikki, issue resolved quickly and she really went the extra mile. Made all the difference.
Thank you!
Chelsea & Chris :)
9. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Thank you so very much Chelsea and Chris. We will pass your lovely feedback to Nikki
Item arrived in 2 days instead of 3 weeks
Item arrived in 2 days despite the website saying it will take 3 weeks. Good quality item and packed nicely.
30. November 2021
Antwort von Gaia Baby
Thank you so much for taking the time to send such lovely feedback.
Very happy customer
Advised there would be delay on order but actually it arrived well before originally estimated. Such beautiful products, can’t wait to get our nursery ready and put them in place. Everything feels sturdy and well made. Great customer service from them too, proactive and helpful.
9. November 2021
Antwort von Gaia Baby
Thank you so much Kirsty- we wish you all the very best to you and your new family
Nice looking cot bed
The cot bed arrived with a few areas where the paint coating was chipped, but the Gaia team responded to my feedback and worked with me to resolve the issue. Overall the cot bed looks nice and I especially like the rounded corners and matching dresser / changing table.
24. Oktober 2021
Antwort von Gaia Baby
Dear Julia, thank you for your comments which we will feed back to the Gaia Baby team. We are sorry to hear that you have not had the positive experience with our brand which we pride ourselves on. A member of our team will be in contact with you directly to resolve this for you.
Definitely recommend this company Ottoman
Definitely recommend this company
Great quality and delivery on time
10. Oktober 2021
Antwort von Gaia Baby
Really fantastic to hear- thank you
Beautiful products for your nursery
Easy ordering after trying lots of different sites to order the same nursing chair.
Thank you.
3. Oktober 2021
Antwort von Gaia Baby
Thank you Heather for the lovely feedback and we really hope you enjoy the chair. Best wishes- Mark
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