We honestly didn’t think a chair would make such a difference but we love the Hera Rocking Chair. It’s incredibly comfortable and supportive (especially during those long nights). The cushions a... Mehr ansehen
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Das sagen Bewerter
Purchased the Serena Bouclé Rocking & Nursing Chair on 20th September….still no sign. After several emails back and forth with empty promises (and a phone call) I am so disappointed in the customer... Mehr ansehen
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The highest quality and most stylish nursery furniture I’ve ever seen. I have visited many baby shows and this stood out to me as exceptional! MDF cheap tat can fall apart in 6 months but Gaia’s... Mehr ansehen
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Brought a furniture set 4 years ago cot bed, draws and wardrobe which we love but the draw mechanism has snapped as they are plastic and without this the draws do not function. Got in contact and than... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Our mission is to create baby products that are timeless, practical and beautiful too. Gaia Baby is made up of a passionate team who understand that your journey as parents is precious. We are here to support you in every way we can. Our customer service lines are manned during office hours by in-house staff trained to answer all your queries. The official team is often bolstered by husbands, wives, kids and extended family. From delivery & assembly, product testing, demonstrations, advice and support, our families are core to what we do.
Kontaktinformationen
Vereinigtes Königreich
- 0800 0518080
- customercare@gaia-baby.com
- gaia-baby.com
4,3
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139 Bewertungen
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Brilliant customer service.
Brilliant customer service.
A clip on our bedside crib broke after many years of use and the cusromer service team have arranged to send out a replacement part from the factory. They have been more than helpful.
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Dear Jack- thank you so much for sharing your experience and we are delighted that we could help
If 6 stars would exist!
I don’t understand the current rating, this company deserves more than a 5 star. Not only they manufactured quality, sustainable and beautiful furnitures, they have a dedicated team of experienced and wonderful people who go well and beyond for the customer ❤️
30. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Thank you so much for your incredibly kind words! Your support means the world to us. Wow Liza- thank you so much! We're truly grateful you noticed the care we put into both our products and our customer service. Our team were delighted to help you with your request so hearing this really makes our day. Thank you again for taking the time to share such a thoughtful review!
Great company, superb products
My partner and I have bought the Hera dresser and the Serena cot with all the extensions along with the baby changing tray and fitted mattress sheets. We love the products, they are both very stylish and extremely well made along with being ethically made.
Customer service has been second to none (Karl especially went the extra mile to help me with the assembly of the crib via a video call).
I highly recommend Gaia baby for being a top notch company!
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Thank you so much for your lovely review Stuart! We're thrilled to hear that you and your partner are enjoying the Hera dresser and Serena cot and it's wonderful to know that you love our products as much as we do!
We're especially glad Karl was able to assist you with the crib assembly and we'll be sure to pass on your kind words to him! I know he will be delighted to get your feedback. Thank you
Thank you again for your recommendation and support — it really does mean everything to us!
A Hera Dresser and excellent customer service
From the onset of our business with Gaia Baby we found a professional, dedicated team who go far and long to deliver customer satisfaction.
Even before buying, Gaia Baby's team assisted us with using a (recently) expired voucher. Then the unthinkable happened when the logistics firm failed to bring a box of three on the set.
Thankfully Karl swiftly setup a new shipment, coordinated it with shipping our baby carrier too, and we had the dresser assembled over the following weekend.
Assembly was just easy and the quality of materials and construction visible throughout.
15. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Dear Bruno,
Thank you so much for your thoughtful and detailed review!
We’re truly delighted to hear about your positive experience with Gaia Baby, and especially pleased that Karl and our team were able to support you through both the voucher issue and the unexpected delivery hiccup. Customer satisfaction is at the heart of everything we do, and it’s great to know that our efforts made a real difference for you.
It’s also wonderful to hear that the assembly process was smooth and that the quality of our products stood out. We put a lot of care into our design and materials, so your feedback means a lot to us.
Wishing you and your growing family all the very best, and we hope you enjoy your Gaia Baby pieces for years to come.
Warm regards,
The Gaia Baby Team
Customer service exceeded my expectations
I needed a Hera bedside crib upgrade kit which wasn’t currently available in the country where I live. Customer service was able to source it for me from a warehouse in Ireland. I appreciate their help in getting me the upgrade kit. Their efforts exceeded my expectations!
14. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Thank you so much for your kind words! We're truly glad we could help source the Hera bedside crib upgrade kit for you. It means a lot to hear that our efforts exceeded your expectations. If there's anything else you need in the future, please don’t hesitate to reach out – we're always happy to help!
My Gaia Hera chair is great
My Gaia Hera chair is great, easy to assemble, very sturdy and stylish. The customer service is also very good, emails are answered swiftly and they are very helpful. I had to return a crib (because a family member bought me one at the same time!). They made this really easy.
14. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Thank you so much for your great review! We're thrilled to hear that you're enjoying your Gaia Hera chair and that the assembly and style met your expectations. It’s also wonderful to know our customer service team could support you smoothly through your return – we’re always happy to help! Your thoughtful feedback means a lot to us. 💛
Bad quality and customer service
I contacted them about a Hera crib that arrived with scuffs, scratches, and boot marks, not in new condition with defects, gave them pictures with all details. Got downright ignored.
Update: Since writing this review the Gaia team has got in touch has helped to resolve things. There was simply a technical error in communication.
25. April 2025
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Thank you for your updated feedback, and we’re truly sorry for the initial frustration and inconvenience you experienced. We completely understand how disappointing it must have been to receive an item in less-than-perfect condition.
We're grateful you brought the issue to our attention and appreciate your patience as we worked through the communication glitch. We're glad we were able to connect and help resolve things for you.
Please don’t hesitate to reach out if there's anything more we can do — your satisfaction is very important to us.
Warm regards,
The Gaia Team
I've bought both my cot and nursing…
I've bought both my cot and nursing chair from Gaia. The quality has been great and customer service very responsive. Would highly recommend.
28. April 2025
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Thank you so much for your kind words and support! We're thrilled to hear that you're happy with the quality of your cot and nursing chair, and that our customer service team could assist you. Your recommendation means the world to us—wishing you all the best!
We ordered the Serena dresser and Hera…
We ordered the Serena dresser and Hera cot. The dresser had no online video instructions, the written instructions were incorrect. For the premium price it was very disappointing. Now our dresser has a gap because the holes don’t match up for you to tighten it all together.
You could contact cool kids Australia for assistance but they’re very unhelpful. Bare minimum effort. I would not recommend it to anyone. It’s such a precious time before your baby arrives and it’s stressed us out and in the end we just have to deal with what we have. Order from a company that you can contact and be more helpful.
29. April 2025
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Dear Rattana
Thank you for taking the time to share your experience. We're truly sorry to hear about the difficulties you've encountered with the Serena dresser and the Hera cot. We understand how important this time is for you and how frustrating it must be to face these issues, especially when preparing for your baby’s arrival.
Please accept our sincerest apologies for the incorrect instructions and the gap in your dresser due to misaligned holes. This is not the standard we aim to uphold, particularly for items that are meant to bring ease and joy during such a special time.
We want to make this right. Our team would be more than happy to assist you directly. Could you please send us a photo of the issue and your order details? This will help us better understand the problem and provide a suitable solution, whether that’s replacement parts, a technician’s support, or another form of assistance. Please email customercare@gaia-baby.com and we will contact you asap.
Thank you again for bringing this to our attention. We value your feedback and are committed to improving both our products and customer support experience.
Warm regards,
Karl
I purchased 2 Serena cot beds for my…
I purchased 2 Serena cot beds for my twins. They slept in one together for the first few months before moving into their own. It is a beautiful cot and a nice mid size that meant we could fit two into a small bedroom and the twins slept in them happily until just before they started school. They were robust! Stood up to lots of climbing! Almost felt a bit sad to take them apart - baby bed era is over!!!
28. April 2025
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Thank you so much for your kind words and for sharing your experience with the Serena cot beds! We're thrilled to hear they worked so well for your twins – from sharing one as newborns to each having their own as they grew. It's wonderful to know they stood the test of time (and climbing!) and became such a special part of your family's early years. Wishing you and your little ones all the best as you move into this exciting next chapter!
Rocking chair collapsed underneath mum…
Rocking chair collapsed underneath mum and baby whilst feeding.
It was assembled correctly, as per the instructions. All screws were utilised.
Instead of providing a refund, the company refused, offering a replacement instead. Obviously, after it collapsed underneath my wife and baby, I didn't want a replacement, so told them not to bother sending. They sent it anyway, so when it arrived we left it out for a council collection with the broken chair.
6. März 2025
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Good afternoon,
I understand that you've already been in touch with our team in Australia. Upon reviewing the images you submitted, it appears the chair was not assembled correctly, and some essential screws were missing. Nevertheless, as a gesture of goodwill, the team has arranged a full replacement, which has now been delivered to you. We appreciate your patience and understanding throughout this process. I hope these actions have remedied your complaint but please do not hesitate to contact us again if we can help with anything else
Unexpected personal service like no other
After purchasing a Hera dresser that had manufacturing errors, we complained, and the owner, Karl, contacted us directly to rectify it. He came personally (driving two and a half hours to our home) to replace the defective pieces and finished putting it together for us. He even returned 4 months later to build a separate cot for us, replacing the wood pieces so that it matched the colour of our dresser exactly. It's the kind of personal service that you just don't expect from businesses anymore. Aside from the faults with our first purchase, the quality of the items is very good. Sturdy, heavy pieces of quality wood. Our nursery looks lovely, and anyone who sees it asks where we got our furniture from. Thank you, Karl. Very much appreciate everything you've done for us.
18. April 2025
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Dear Christos- I'm so sorry to hear that you have had some issues with assembly. I can see that you have since been in touch with one of our Directors who is working with you to rectify the issues. I have also spoken with them and please be assured that we will 100% resolve everything for you
Updated-
Dear Christos,
Following our recent visit, we wanted to reach out to ensure that you are fully satisfied with the dresser and that everything now meets your expectations.
We sincerely apologize for the issues with the initial delivery and hope that the steps we have taken have resolved the matter to your complete satisfaction.
Please don’t hesitate to let us know if there is anything further we can assist you with.
Best regards
The Gaia Baby Team
Beautiful and solid!
The highest quality and most stylish nursery furniture I’ve ever seen. I have visited many baby shows and this stood out to me as exceptional! MDF cheap tat can fall apart in 6 months but Gaia’s cots and rockers are all constructed with real solid timber and are built to last! Perhaps your kid’s Grandkids will be sleeping in these lovely cots someday! 😄
The perfect furniture to compliment any beautiful nursery!
Highly recommend!
5. März 2025
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
wow Andy- thank you so much for your feedback and i'm really glad that you found us at the baby show! Best wishes, Shawnice
Customer service
Really appreciated the great customer service we got when our delivery was a bit late, thank you
22. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Dear Tanya- thank you so much for the review. I'm sorry the initial order was a few days late but i'm glad we managed to resolve the issue.
Great customer service
I recently purchased a cot from Gaia Baby and flat pack furniture is definitely not my forté. The Gaia Baby team could not have been more helpful guiding me through the instructions and helping with something that could’ve been so stressful! The cot is really study and you can tell is made well. Would highly recommend Gaia Baby to anyone.
24. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Thank you so much and I will pass on your great comments to our team
We are so happy with our chair from…
We are so happy with our chair from Gaia. Delivery was quick, and assembly was surprisingly easy. It looks great and we get comments on how nice it is all the time.
15. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Thank you so much for taking the time to do a review. I'm so happy that you love our beautiful Nursing chair and we hope that you and your family enjoy for many years!
Me and my wife purchased the Gaia…
Me and my wife purchased the Gaia rocker and Serena dresser for my nursery and couldn’t be happier. Everything is so slick and the quality is outstanding. On top of that the customer service was impeccable, Peter from Gaia delivered and set everything up for us for no expense. The guys at gaia are super helpful and there is nothing they won’t do for you. So happy with our decision!
14. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Thank you so much for the very kind words and excellent feedback. I will certainly let Peter know :)
We have recently assembled our Gaia…
We have recently assembled our Gaia Baby Hera nursery furniture, and it has completely transformed the nursery. The quality and finish is so lovely, and the feeding chair is so comfortable. Would highly recommend to any new parent.
22. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
We are so pleased to receive your fantastic comments and we are delighted that you love our Hera collection. We truly appreciate your recommendation
I couldn't be more impressed
I couldn't be more impressed with both the product and the customer service! From start to finish, the experience was seamless. The product exceeded my expectations – high quality, durable, and exactly as described. What really stood out, though, was the customer service. The team was incredibly helpful, responsive, and went above and beyond to ensure my satisfaction. I’ll definitely be a repeat customer and recommend this to anyone looking for exceptional products and top-notch service. Highly recommended!
3. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Thank you so much for your amazing feedback and I will be sure to pass on your comments to our customer service team
Do not buy from this company
Do not buy from this company. They keep very little stock, and do not clearly state on their website when items have a long lead time. I purchased a nursing chair which stated a 2 week lead time and the payment was accepted. The next day they said they have no stock so I requested they change it to another chair. They said they could do this but then came back with the fact the item is not even in the country and the container is ‘expected end of March or April’. I find it unacceptable that they take money for products they know they don’t have it stock. I’m awaiting my refund and in the mean time have purchased an equivalent chair for cheaper from a well known and reliable retailer and would advise others to do the same if they want peace of mind they will receive the items.
12. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Gaia Baby
Hello Lynne,
Thank you for taking the time to report this to us and please accept our sincere apologies for the experience you have had. Looking back on your order and correspondence I can see that the footstool was out of stock on our website at your time of purchase, but an oversight meant the bundle was still available and unfortunately allowed you complete your purchase for the set. To fully reassure you, as soon it became known that the bundle was incorrectly available it was corrected and updated to note the applicable lead time. We would never intentionally want to mis-lead you or any potential customers and do strive to have clear an accurate lead time available at the point of order if something is out of stock.
On the day your order was placed I can see our customer care team noted the discrepancy and reached out to inform you and offered alternatives. I know that we have already processed your refund however we would love to try turn your experience around and try find an available alternative for you if you are still yet to purchase another Rocking Chair and Footstool - if you would like us to get back in touch with some available options, please do let us know.
We do really appreciate your feedback and will take this back to review current process’ with our teams internally.
Kind Regards,
Shawnice
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