Frontier Communications Bewertungen 895

Thought I was getting cheaper internet. Door to door sales don't understand what their tech dept does nor do they care. I have had three different techs come to my residence. Two said there was no way they can hook up internet while the third wanted to come and rip up the grounds of my apt complex. I eventually canceled the install and have canceled my relationship with Frontier. Incompetent service is apparently Frontiers mission statement. Stay away!

Terrible customer service… I took the free test offer of an unbreakable internet box. They sent it to me. I never opened it up, changed my mind, and sent it back the next day. I had UPS tracking records and everything. Needless to say, I started getting bilked . I called them, and they said I would get a credit. No credit came. I called again, and they apologized, gave me two credits. In the meantime, they screwed up my account. I have three whole house internet boxes. They had me taking out one box when I never was taking out one box. They said they corrected it, but they never corrected it now. I get another bill charging me to take out the one box. I called them up, and the account is still messed up. They have terrible customer service now. I have to call again to try to straighten this thing out. meanwhile I have a $500 unreturned equipment charge on my account when there is no equipment to return..

They sent a third party technician out who damaged my AC unit and thought he drilled into a gas line so he had me call 911. Fire department came out and cut into my drywall to see it was the AC unit. I filled a claim through frontier that was closed immediately saying the third part is working with me which was not true. When I contacted the guy he originally said call him with the estimate but they stopped answering my call by sitting on the phone in silence multiple times. Then I call frontier and tell won’t pay for my damages of $1750. Wow!! I canceled the service and I’m suing the third party.

trash customer service! out of the country people trying to help!

Internet was down all day could not get any support.

I am beyond frustrated with Frontier’s customer service and equipment issues. We are now on our fifth remote control because the volume button keeps failing on every single one. Each time, Frontier insists the remote is “defective” and sends a replacement, which does not solve the problem.

Today alone, I spent an hour on the phone with customer service trying to reprogram the remote. Instead of fixing it, the representative actually made it worse and was unable to return it to its previous (barely functional) state. His solution? Send us yet another remote, which would make this our sixth. That is completely unreasonable.

At this point, I asked for a technician to come out and actually look at the issue, since I’ve already spent several hours across multiple calls trying to fix Frontier’s equipment myself. I was then told it would cost $150 for a technician visit, which is ridiculous. We should not have to pay to diagnose a problem caused by Frontier repeatedly sending defective equipment and expecting customers to troubleshoot it indefinitely.

To make matters worse, I asked to speak with a manager and was told no managers were available and that someone would call me back. No one ever did.

This experience has been exhausting and unacceptable. Frontier’s solution to ongoing equipment failures should not be to endlessly ship remotes, waste customers’ time, and then charge them to fix a problem Frontier created in the first place.

Don't ever sign up for Frontier WiFi services. They'll make promises they don't keep, charge you more and more despite promising a set monthly rate with no contract. A representative lied to me about giving us time to make a decision at no additional charge. Once we made a decision, they slapped us with a hefty disconnection fee. This company is at Walmart marketing. Don't even bother with them.

The person who came to our door promised $35/month for five years, but they raised the price to $45 after a year.

Every time I turn around, Frontier is raising my bill for the same mediocre service. I call and sometimes get them to lower my bill after they have increased charges several times. However, within 3-4 months, they are back to increasing their charges without any explanation or notification. I don’t have many choices of other carriers where I live, so I have been hassling with this company for many years very frustrating!

I wish there were 0 stars. Tree falls down and takes out power and 3 internet lines. Power company Spectrum and Green Light all repair their lines within 24 hrs. Frontier says 7 to 14 days. Worst service ever,,,,they own no assets. They have no dispatch teams. Contract everything out to very dumb people who don't care

Day 13 and still no Wi-Fi/Internet and no remedy or response in sight from Frontier.

We had a neighborhood power outage on December 19, 2025. The electric company not only restored our power during a snowstorm within several hours, they continued with updates via text. Spectrum customers had their service working.
Myself and a few other neighbors who use Frontier are still without any Internet(outage) as of today 12/31.

I used their app to contact them about the issue and it scheduled a tech to come out on December 23.
Our tech Sean is the only reason I even gave this review 2 stars because he was great to deal with.
Yes, the issue is on their end.
(So please Frontier stop using narcissistic nonsense blame shifting on your customers or telling us to use app which will deal with problems when clearly it can’t). You know the app that tells you “no outage “ when there is one.
Our Tech spoke with support and no answer was given if issue can be resolved and support needs to sort through troubleshooting.

I checked the app again later that evening which rescheduled a tech to come out again December 24? Then it changed again later and rescheduled for 12/25 Christmas seriously???

A real nightmare to get through to customer service to speak with a person for update.
I eventually got through and was told yes there is an existing outage and the matter was being escalated?

A few days later and still no updates or communication. How absurd a Communication company that can’t communicate with customers well?

So I Did the app thing one more time and it rescheduled for January 7, 2026. That will be day 20 with no service.

I’ve been a customer 10 years and there was a brief time they were actually OK, but not now. So many issues with Frontier to even mention.

I just want an answer Frontier whether or not it can be fixed??? If not then I’ll need to find another provider ASAP.
One major reason I need Wi-Fi is for my jobs. The mobile phones have limitations.
Hello Frontier! people use your services not just for entertainment, but for their jobs , businesses, doing finances or whatever.

Look elsewhere if you can. This company needs a complete overhaul.

I'm moving out of their service area and they slap me with a $50 equipment restocking fee. Absolutely disgusting business practice.

Super trashy
I mean run for the hills
I left spectrum for them…
Affordable but service goes out every night…
I’ve lost plenty of estimates due to this company…
Terrible service..
I’ll be leaving them soon…

Frontier is charging my family $55 per month for internet service delivering only 0.24 Mbps download and 0.09 Mbps upload—speeds comparable to dial-up from the 1990s. Modern high-speed internet at 100–500 Mbps typically costs $30–50 per month.

This extreme overpricing is forcing us to consider canceling the service or switching to a faster provider.

If there is any way you cannot do business Choose someone else. They will frustrate you. They will lie to you. They will nickel and dime you and they will threaten you.

Internet comes and goes all the time, they charge $75 to have customer service come and check the internet, if you log in the app it shows there’s no outrages and internet works great.

I have had a terrible experience with Frontier. I’ve used them for several years due to no other choice in my location. Initially it was off and on service. Very frustrating. Things got better for a while, the past few years. Then the problems started locally with wires down, melted connections in the heat. Technicians called to location repeatedly. Then a fix for a month. Then another problem. The latest, no internet Christmas Eve. Supposedly sending a technician out on the 26th, the day after Christmas. Then doesn’t show. Now expected on the 27th. So three days now without internet. Last time it was a week. It seems that they cannot manage infrastructure required for internet service

They charge me 50$ for cleaning r u serious wich cleaning I disconect ant I clean sh and send it back
I dont recomand pople stay far from those scamers

I was expecting a $100 credit and/or gift card for the inconvenience I received creating a duplicate account for a special they were running. It was a fiasco and one of the female agents spent a couple of hours helping me to sort out the mess. After months of getting notifications saying they were working on my credit, it was denied. Looking at other home Wifi options currently.

Frontier was great for a while after they first installed service in my neighborhood and we didn’t have may issues until October 2024. Service went down once a week for at least 12 hours at a time. Since then, it goes out 1-3 times month for at least 12 hours at a time. These issues started happening conveniently at the same time they started trying to sell “unbreakable WiFi”. A satellite service that’s an extra $25 a month in the event that your service goes down for “peace of mind”. Bunch of crap if you ask me! Why would I pay extra in the name of making a service more reliable when it should be reliable in the first place?! Wouldn’t recommend frontier to ANYONE that has other options. Complete lack of caring about the consumer. Just straight up greedy.