Fredrick Edwards Limited Bewertungen 197

This company has been hounding us for money yet we have not asked them to do anything we are now being threatened with a collation company. They told us we could claim we didn't, and now they want money for doing nothing

I strongly advise avoiding this at all costs.

Customer service agents who simply read off a script are unacceptable. I am currently disputing the lack of communication regarding an invoice. I recorded my second call because the first call was a complete disaster. An automated system sends emails, but the company has no method to confirm that they have been sent. I have not received the email and specifically requested that the call handler stay on the line until I received it. However, he hung up, just like the agent from the second call. This level of service is simply not satisfactory.

I have been threatened with court action over an invoice I am yet to see.

I am writing to provide an update on my previous review.

I have located the invoices, which were mistakenly sent to the wrong email address. I wasted two hours sifting through an old spam-filled inbox to find them.

Additionally, I want to highlight that I paid this company £240 in February 2023. This payment was for the case which instigated a cold call leading to this situation; my information was used from their database to upsell.

This was supposedly to retrieve tax back from an amount I had originally received from HMRC. I made it very clear to the caller that I did not believe the service was worth it, yet he insisted. I would like that call to be reviewed, as I said no many times and relented to simply to end the conversation. Ultimately, I was charged £94, and now I am left dealing with the fallout of further charges due to communication being mishandled and sent to the wrong email address. This situation is unacceptable, and will happen to you if you use this service.

Further update. Frederick Edward Ltd has rhe same companies house address as Fredrick Edward Associates - they are one of the same.

I have an email from you legal department reviewing my complaint.

I can see from your response, that rhe media department has been trained to deflect, deceive and pass blame just the same as the call handlers. I've recorded all calls.

The number provided was an invoice number along with my name.

This is the case number which is the same in all invoices FEA028252

Further update:
The address on your website matches thenone registered with companies house and the one on my invoice. The only variance is you are also trading under the name Frederick Edwards Associates. However, all contact information remains the same.

I would be more than willing to email a copy of the invoice and a screenshot of your website & registered information.

This company have been hounding us for money yet we have not asked them to do anything we are now being threatened with court proceedings for £288 absolutely unbelievable, we will see you in court
Dean marasco

WORST company ever! Lady called Lyn at the front desk is rude, unhelpful, abrupt and very patronising!
This company scams money out of people and refuse to help or answer specific questions. They are vile please please DO NOT have anything to do with them! They are demanding money from me when they received NO payout for me whatsoever..they should be shut down. Vile

Update of review after response from the fraudulent frederick Edwards.
Absolute lies yet again..I see you seem to be quite triggered judging from your response not just to me but to every other honest review from others you have scammed. Is everyone else lying also???
The countless amount of complaints and negative reviews your company has had...oh AND Lynn, they MUST all be lying?!
For anyone contemplating signing up to this cowboy firm you don't even have to look at their clients responses.....read THEIRS! Very unprofessional and concerning for a company surely??
Rather than take on board clients points of views they want to argue and lie in their replies. Instead of satisfying the urge to argue with members of the public on a public forum why not put that effort into responding appropriately when asked???
Goldman Knightly solicitors are the company who actually received the payout not yourselves, so they have been paid accordingly. They have been so professional and kind so I URGE everyone to use them and AVOID frederick Edwards at all costs!!!

F E could get tax back on a 2018 ppi payment for me, I heard nothing for at least 18months, then told I was to produce or obtain a ppi settlement letter, which turned out to be impossible after being passed from piller to post by numerous Indian call centres for HSBC and even a local branch! In the meantime a cancellation fee for not responding to a F E letter rose from £70 to now £200+ pound and I'm informed it's now passed to a collection agency, because I've took too long chasing their request!
Thanks for absolutely nothing F E.
Wonder how you get a 1.4 star rating!!

So, I spoke with Lynn regarding, working from home home, during the pandemic.
When I received information that I was not entitled to any monies back, apparently I had received this via my wages, within the tax code??
Which I was unaware about, the HMRC don’t tell you this.
I was informed that my invoice would be £72!!
I wanted to pay via a payment plan, which was arranged.
I paid the first payment, no email received, saying the first payment had been received.
Then I received an email from the Head of Operations Andy Dowden, my invoice needed to be paid, as after 14 days the invoice needed to be paid.

So contradictory!!!!

So Andy Dowden, well done for scare mongering, it’s obvious I needed to ring, regarding your email, as it says,
“urgent action required, please don’t ignore this email “
I have just spoken with Stacey and she said, I don’t have to do anything??
Very contradictory!!!

Keep away from this company!!
Most comments are negative!!

Extra information !!
As you said, you don’t investigate working from home, this is what Lynn said, she would be doing for me, so this is a contradiction, very much so.

This is a complete con - they say no win no fee but somehow I still ended up with a £288 bill 😤

Just received a demand today for £378? Apparently for an instruction I am supposed to have gave for a tax refund, which I have no knowledge of?
So phoned the number on letter and was then being asked for lots of personal data, which was not prepared to give as thought it was a scam?
Then checked my email and phone records and can find no contact from Frederick Edward’s Ltd, other than letter received today?
If they are legitimate? why is nearly every review so critical and negative, that speaks volumes about the type of business they are, I certainly won’t be bullied into paying invoices for supposed services I have no knowledge of?
Jimmy Cunningham

I also would give 0 stars if I could. A complete scam. Trying to bamboozle innocent people into handing over their money. I will be ignoring them and their letters. I took a phone call about 3 years ago and they said I was owed money from a credit card over payment many years before. They took my signature then sold it to another company who tried to bind me by their terms and conditions. Absolutely shocking. Ignore ignore ignore

This is a scam and Frederick Edwards should be shut down at once. Thry claim to be able to get back overpayment in tax but charge and chase you extortionatly for their services, they are crooks and villains avoid at all costs.

This company is a scam and have scammed thousands out of people do not trust them like me and many others have done and get conned
Avoid all all costs or you will be charged disgusting fees for no service
An absolute disgrace no one has put a stop to this company!!!!!!!!!!!!!!!!😡

Disgraceful company.

Asking for documents from years ago, then put the onus on you to provide them and unless you do it urgently you're getting a bill. Phone calls with them are difficult, they speak to you like you're an idiot and the mantra seems to be 'apply pressure' at all times. I gave 1 star because 0 isn't an option. Avoid at all costs.

My husband got in touch with this company,through face book. Not knowing how things would turn out. We are very unhappy with this company, who advised us that we owed cancellation fees for 2 different claims, which we did not authorise, we paid the invoices, as we were hassled with phone calls and emails, every day. Just stay away

These people should never be anywhere near legal. The tiny amount of positive reviews can only be from staff members, as this lot are a complete disgrace. They cold call you and promise everything, deliver nothing, then charge you hundreds in costs, accompanied with threats. The reviews tell you everything about this lot.

DO NOT USE THIS COMPANY!!

Unless you want to get bills for a service they’ve not provided.

I stupidly signed up to getting a tax refund without reading all the negative reviews first. Many month’s later I received an invoice for their services, although I’d not received anything from HMRC, no refund, no letters or emails to say I had anything coming back either. Also Frederic Edwards weren’t able to provide any proof I had anything coming back to me, yet this company wanted their money, which was soon doubled after a week for a late payment.

Complete bunch of conning w⚓️’s

Was promised a hassle free process, an wen I questioned these terrible reviews. I was assured my experience wouldn't be the same.

However today I recieved a £353.97 bill. An told to pay within 14 days.

Despite catching them lying several times in one call. An wen questioned further I was just hung up on.
Ironically wen I paid with money i didnt have. due to fear of repercussions and further escalations financially. My bank would not process the payment. As they believed I was paying a scammer.
An I think they were 100% correct.

I recently wrote a review about this company but need to offer a public apology as its wasn't Fredrick Edwards but their sister company Fredrick Edwards Associates. They have kindly pointed me in the right direct and have been very polite and efficient with their response. Please accept my apologies.

Had used this company a few years back for a ppi claim which I was happy with. They approached me a year or so ago saying I could claim tax bk thst the tax man shouldn't have took from my claim so I said ok go ahead I received 90 quid I think anyway today I've received a letter from hmrc saying I owe 50.80 back ?? I will be looking onto this

Please be careful with this company.

All of their emails were recorded as "scam" by my Gmail account, which of course isn't their fault. However it led me to miss emails of them requesting payment as my claim was "settled" direct by HMRC. As I want in receipt of anything (and my email didn't elaborate on the amount or where my settlement was sent to), I tried to look into it further and other people's experience of this company concerned me.

I ended up being liable for hundreds of pounds for the sake of a £50 odd cheque from HMRC that I had to chase up to clarify. Days and days of phone calls to HMRC and I can't understand why not only did they not send the cheque direct to Frederick Edwards, they sent it to my old address and several months later it's still not been reissued.
Technically Frederick Edwards have settled and done nothing wrong. Also, technically I've had zero settlement. I also don't understand how Frederick Edwards expect payment so quickly when it takes weeks/months for HMRC to issue a cheque. All things you don't think of on the initial call when you hear no win no fee.
Regardless of if they are in the wrong, I found them unhelpful and not pleasant to speak to. I also regret ever using them