I have ordered twice from this company who, when presented with an issue regarding my delivery, gave an excellent response. Thank you to the Frankton's staff.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered a wooden bench as it was the best price I could find at any Garden Centre / Retailer. Good service although there was a problem with the courier (Parcel Force) as the tracking number quoted... Mehr ansehen
Unternehmen hat geantwortet
Delivery was delayed without communication as to why or when the obelisk would be delivered. Chat functions weren't working and there was no response to the online form. Eventually got a call bac... Mehr ansehen
Unternehmen hat geantwortet
We purchased a water container for the garden. The quality of the container was very good ant it was relatively easy to set up.
Unternehmensdetails
Vom Unternehmen geschrieben
Greener Garden Products At a Glance At Frankton's, we have simple aim: to show gardeners that greener products needn't compromise price and function. To do this, we searched through hundreds of products that gardeners need, then we tested them against our own Sustainability Labels. Only the best join the Frankton's family, meaning you can shop with peace of mind.
Kontaktinformationen
Gate House Barns, SY14 7DH, Malpas, Vereinigtes Königreich
- 0300 3731 131
- hello@franktons.com
- franktons.com
4,3
Hervorragend
234 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 85 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Excellent customer service
Excellent customer service , as I could not be in to receive delivery they ensured my obelisk was delivered to my safe place. Also the quality of the item and speed of delivery was top rate.
7. November 2025
What it says on the website is true!
What it says on the website is what happens in practice. Great product and fast delivery on time.
20. Oktober 2025
Delivery was very accurate and the…
Delivery was very accurate and the product was at a good price.
22. Oktober 2025
High quality material
High quality material. Beautiful and well structured, great obelisk to support my rose. Very happy, thank you!
20. Oktober 2025
A brilliant product!
Th whole process of ordering, delivery & customer service was great. The product is very strong & the spikes to put in the ground were exceptional . A brilliant product.
10. September 2025
Delivered quickly good communication
Delivered quickly good communication, no worries
9. September 2025
Great patio set
Very pleased with my purchase. It came well wrapped and delivery was very fast.
We have used it all summer and looks great on our small patio.
28. August 2025
Buckingham arch with…
We bought the Buckingham arch with extender - it was easy to erect with stacks - you definitely need 2 people - it’s fabulous strong and heavy
30. Juli 2025
Scam website
Ordered and paid for a hot bin and had the confirmation email but nothing for two weeks. Franktons don’t return emails and their message service is full. I think this is a scam website
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von Frankton's
Hello Claire,
We’re very sorry to read your review and want to assure you that we are absolutely not a scam – we’re a small but very busy family business that works hard every day to look after our customers.
Having looked into your order, it seems there was an oversight in our processing which meant your HOTBIN didn’t progress as smoothly as it should have. We understand this must have been very frustrating and a full phone message system didn't help. We’re glad that Bernie from our customer service team has been able to step in and put things right. Your HOTBIN is now on its way to you this week.
We never want situations like this to arise, and we’re always working on improving our systems to make sure they don’t. Thank you for bringing it to our attention – honest feedback helps us to keep getting better.
Best wishes,
The Frankton's Team
All round great experience
Bought a steel garden arch. Not like the ones you get at a garden centre that are basically made from the cheapest, thinnest sheet metal they think they can get away with, which are really expensive as well.
This one is made from proper, solid steel flat bar and properly welded and made at a proper forge.
I went for the unpainted finish that will soon have a lovely rusty hue to it.
Looks really good. Well made. Weighty. Very reasonably priced. Speedy free delivery.
Will definitely be using this company again and have already recommended to friends.
15. August 2025
70x 2 litre small bark
70x 2 litre
Bark fast delivery, well packaged
Good quality
Definitely recommend
12. August 2025
Plant Stand
I wasn’t quite sure what to expect when I ordered the plant stand, but I was pleasantly surprised by the quality and craftsmanship. The materials feel sturdy, and the workmanship is clearly of a high standard — it looks even better in person than in the pictures. It was well packaged, arrived in great condition, and adds a lovely touch to my space. Very happy with this purchase!
3. Juli 2025
Excellent product
Excellent product. Reasonably fast delivery with notification on progress. Best price around.
30. Juli 2025
Product damaged during transport
One of my obelisks arrived damaged and Franktons quickly agreed to replace the item with another without any further costs or any difficulty. I can't fault their customer service.
19. Mai 2025
I would definitely recommend this company
An easy web site to browse and order.
Swift delivery and well packaged.
I bought a beautiful garden seat that has been greatly admired.
1. Juni 2025
Very satisfied. Good quality and well made
Delivery was on time. The arch was solidly constructed and reasonably easy to assemble.
11. Juni 2025
Very professional in seeing through my…
Very professional in seeing through my delivery 🙌
1. Juli 2025
Went the extra mile.
Really helpful. Went the extra mile to make sure we'd got the item we wanted in the timeframe needed.
24. Juni 2025
The arch is great
The arch is great, just as described. I would have give 5 stars but our delivery date was much delayed.
That said customer services respond quickly to all enquiries and the arch is perfect.
17. Juni 2025
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.