France and Son Bewertungen 438

I liked the selection of products and that delivery included an option to purchase white glove service. The dresser did take quite a while to come in but once it did I felt the delivery went smoothly with quantum. Berenger & Alex delivered our piece quickly and efficiently.

The delivery service was top notch. Hugo and Hendrick were very careful and professional.

Good quality furniture. However, I doubt I will do business with France and Son again. I was told my items would arrive in 4-6 weeks and it was more like 11 weeks.

I think there are products are of the highest quality unique. There furniture stands out amongst the competition. It's very unique in design, color options and materiality. In addition, their customer service is fantastic. I've gotten immediate responses to a whole host of questions. And... the staff has been super helpful in helping me find the right furniture for my house. I would highly recommend buying furniture from France & Son! Your friends and neighbors will certainly recognize the quality!

Delivery team from Quantum was great. Unfortunately, parts were missing, France and Son will try and make it right.

Information provided quickly and shipping discounted when requested.

Five stars all the way - start to finish. Their customer service is off the charts and each product we have ordered has been of high quality and as advertised.

Dan

Thank you so much for the speedy help on the site, Agustina! So easy to coordinate my purchase on the Spanish Chair. Can't wait to add it to my living room!

They provide designer pieces at very reasonable pricing. Our furniture was ordered and we are Beyond excited for the delivery. Customer service has been fantastic

Thanks Julia Picierro for your prompt response to our inquiry today regarding the pending refund. I do appreciate it!

France and son has a great selection of furniture and the best prices. They are very friendly and have excellent customer service. I have Purchased a few pieces from them at different times and have had a great experience and will continue to work with them in the future.

I have bought from France and Son in the past and had no issues. Fast forward to now, I'm looking to buy more things and they have been very helpful at answering every question I have. They have such a big selection no matter what your style is, which makes it very easy.

Great experience with the F&S customer service team! I was hunting for a bar table and was able to get a very nice discount simply by asking. They were efficient to deal with and responded very quickly. Would purchase again!

We've purchased furniture from France + Son in the past and have always been happy with the quality + selections.
This time was different - I bought a table and after re-measuring, realized it didn't fit :-/
They made cancellation a breeze and helped me find a new table :-)

Scam: Don't do it. Wish I'd done my homework first to find all the reviews here saying the same. :/. Ordered in-stock items. After nearly 8 weeks, lots of excuses and a couple of "product passed inspection" notices, still have no products, nor refund for backordered item which was cancelled by email 2 weeks in. We have called and emailed 4x requesting cancellation due to products not arriving as scheduled and exceeding our project schedule. F&S refuse to cancel because "products are already in shipping process" although with no verifiable information to prove it. At week 7 they finally shared a fake "tracking number" which included a magic bullet list of multiple actions that all amazingly happened on the same date & time "tracking" was shared -- including "schedule delivery". It has been an additional 2 weeks and unanswered communications with no contact from F&S, no delivery and no cancellation. With no product after 9 weeks, no delivery date in sight, and now no communication, we have been forced to go to cc company and dispute the very significant charges.

I worked with Sam - for a return process. He was speedy, explained the process, the timeframe and was clear and made me feel secure in this return.

Not only was Sam a happy customer service rep, he offered options for my refund (store credit or back to original payment method). Most importantly, he has a wonderful tone which conveys "I want to solve this for you" and "I will listen to any questions or comments that you have".

Not a bad experience at all.

They misled me on the delivery times. In addition, it appeared as the order had no shipping charges. But then they say they have a white glove service - and it was an extra $300 to ship the product. The only option is “white glove”. I would would not use them again.

Purchased an item that was listed as in stock with premium white glove delivery. Company sent a tracking info immediately. We waited weeks for an update. The company responded the product was in inspection. When pressed for an update two weeks later they stated the items had been moved to Quantum white glove delivery. We went another week with no update on shipping. After a total of 6-7 weeks waiting for an “in-stock” item to ship we requested cancellation of the order. The company stated it was not necessary to cancel because the item would ship soon. We contacted out credit card issuer and to dispute the charge. After a week they canceled the order. Misrepresented their stock position and mislead us multiple times on the status of the order. Terrible experience.

Still waiting for my table. Get conflicting information about its point in processing.

Company is a scam. In January 2025, I ordered a light fixture that took a month to come. It came missing an entire globe. Took another month the receive the replacement and the brass bracket sent to me was a cheap, painted replacement that wasn’t even the correct size. Asked them to send a new one and take the old but they refused.

April 17, they arrived at my house unannounced while I was not home and refused to leave until they had the fixture. I did a charge back since the issues wasn't being resolved but did not follow up with my credit card company since they had taken the fixture and assumed they would refund me.

Six weeks from when they picked up the fixture and my money has not been returned to me. I had to reach out them a month after they picked it up to open a dialogue on getting refined. They then posted a new policy are trying to deduct 20% from my refund and threatening ineligibility for any warranties, future assistance, and future orders because of the charge back. Reviewing archives of their site, this was not a prior policy. This is a retaliatory effort after they were the ones who sent me an incomplete item and refused to rectify the issue after multiple months. Stay away.

BEWARE!!!!! DO NOT TRUST THIS COMPANY. THE QUALITY OF FURNITURE IS NOT GOOD. WHEN I TRIED TO MAKE A RETURN FROM THE RECEIPT DATE OF MY PURCHASE THE SAID I COULD NOT RETURN. SCAMMERS