foodpanda.pk Bewertungen 

Wonderful experience

I hope i could rate them less than 1 star they idiots even don't deserve one star. I placed an order and paid them and they cancelled the order after 2 hours and mentioned that my money will be refunded in next 14 days. I will prefer to die next with hunger if even this is the last food platform on this planet. Piece of shitt

Very disappointing experience with foodpanda.

I recently placed an order from KFC Abbottabad through foodpanda. The order was marked as delivered, but it was never delivered to me.

What makes this more frustrating is the lack of meaningful support when an order goes wrong. I placed and paid for the order through foodpanda, yet I was left dealing with the delivery issue because the order was being delivered by the restaurant.

This also raises a basic question about the delivery fee. If foodpanda charges a delivery fee when placing the order, customers should have a clear and effective support process when the order is not delivered, regardless of whether the delivery is handled by foodpanda or the restaurant.

In my case, the order was simply marked as delivered even though I never received it. This is a serious customer service issue and needs to be addressed.

Four payments of Rs. 1,312 each, totaling Rs. 5,248, were deducted from my account, but the order did not go through and was never completed. I contacted Foodpanda to request a refund, but the issue remains unresolved.

I have transaction records, payment receipts, screenshots, and correspondence available. I hope Foodpanda reviews this matter and refunds the full amount promptly.

I placed my order 30 minutes ago and the rider hasn't moved an inch. Foodpanda either needs to hire decent staff or put a proper support feature in the app so there's actually someone available to get your riders moving.

I placed Order #jdxr-2636-7859 from Big Bash DHA Korangi through Foodpanda on 6 September, and paid Rs. 2,649.15 online.

The order was marked as delivered at 4:59 AM, but there was a serious communication issue. I called the phone number provided for Big Bash on Foodpanda more than 10 times between approximately 4:38 AM and 5:28 AM. Not a single call was answered and I received no callback.

The restaurant had apparently contacted me from another number at 5:47 AM with a WhatsApp message asking for my location, but I did not have that number available at the time.

Later, I contacted Big Bash myself. They completely refused responsibility and told me to contact Foodpanda. I provided them with the number listed on Foodpanda and even shared the evidence showing my repeated calls. After that, the number I had provided was blocked.

The biggest disappointment, however, has been Foodpanda customer support. Since yesterday, I have repeatedly contacted support. Agents keep giving scripted responses, saying the matter is being forwarded to the concerned department. Tickets are opened and then closed without actually resolving the issue.

I paid online, yet Foodpanda has neither refunded my Rs. 2,649.15 nor provided a proper resolution or replacement order.

This is not simply about a food order. It is about customer service, accountability and handling of customers' money. If a customer has paid online and there is a genuine issue with an order, the company should investigate it properly instead of repeatedly opening and closing support tickets.

I expect Foodpanda to review the order details, call records and support tickets, investigate the restaurant's handling of the order, and either provide the service I paid for or issue a full refund.

I always got orders late. No proper customer service neither any phone number or helpline. Someone time I got order after 3 hours.

They are one of the most pathetic and untrustworthy platforms in the country. Their customer support is filled with brain-dead bots who can’t even understand simple questions and simply keep sending the same copy-pasted responses without addressing the actual issue. It honestly feels like the top management is either completely asleep or simply unwilling to do the work required to address these issues. There seems to be absolutely no accountability or genuine effort to resolve problems

Bad service on delivery at all cancelled my order after 25 min if they can't delivery why the open delivery service zero star from my side

I've never experienced anything more pathetic than foodpanda pk and its help center executives who don't understand anything and only paste non-sense. Service of foodpanda is below average in other words pathetic. Website simply does not respond. incapable of storing your info and login button simply does not work.

I’ve been using PandaPro because it’s supposed to provide better deals and savings, and while it does offer benefits at some restaurants, I’ve noticed something concerning.

For example, I opened the Pizza Max Azadi Deal on my PandaPro account, where it was showing for Rs. 999. However, when I checked the exact same deal from my sister’s regular Foodpanda account, it was showing for around Rs. 799.

After adding everything to the cart, my total (excluding delivery) was around Rs. 1,000+, while hers was around Rs. 900+. So despite having PandaPro, I was actually paying more for the same deal.

My concern is that PandaPro sometimes makes it look like we’re getting a saving or special discount, when the base price of the item/deal may already be higher for PandaPro users.

Please look into this pricing difference and make the discounts transparent. If PandaPro is advertised as providing savings, users shouldn’t end up paying more than non-PandaPro users for the exact same restaurant deal.

They mention a cash and carry and pick up the utem i haveNOT ordered from another place that i have no knowledge about and deliver them without the rider sharing his number deliberately. Everytime i have. Aprepaid order and they have an incorrect order to deliver they deliberately do not call or msg so i dont know the rider's number and leave the order at my doorstep. On the helpline they just refund in the apps wallet which gives them the relief of zero accountability and consequence.

Very bad service and a very disappointing experience. The Abbottabad city riders are very rude and unprofessional. Foodpanda Mart Abbottabad also provides poor service.
Customer support is also very poor. It is difficult to find customer care in the app, and when I finally contacted them, they only asked me to cancel my order instead of solving my problem. This is not the support customers expect.
Please improve your customer support first. Customers should be able to get quick and easy help when they face any issue. Overall, the service from Foodpanda Mart Abbottabad, the riders, and customer care was very disappointing.

Foodpanda is a monopoly in food business with zero focus towards customer statisfaction or even meeting their needs! Not to mention it being OVER PRICES AS HELL! some items are 40 percent more expensive if you order from foodpanda as compared to getting it yourself 40 percent it is not only too much but sometimes becomes unaffordable in certain circumstances. If you have paid for service in advance and the rider has cancelled the order there is no refund for the user the money and the food gets wasted loss at both vendor's and customers end. If this goes on and they keep on exploiting the vendors , riders and customers people will soon stop using it and some other compatitor might emerge that will make things better at all ends!

I have ordered few weeks ago and they not delivered my order in the end i have to cancel it after 2 hours of wait.

Today again same thing happened i ordered and it supposed to be with me in 35 minutes as per the app shows the time frame of delivery and it's now over 50 minutes order still not delivered even rider has not pick the order for delivery yet.

I recommend everyone to avoide this delivery company as their platfor fees is too much but very bad deliver service

Food panda is highly manipulated app as it force ppl to only choose panda mart for grocery deliveries (infact for sub standard groceries) by minimizing or simply not giving access to other stores. If their rider is coming after 3 hours than still we are obliged to receive whatever he brought, and after waiting longer ,if we refuse to receive untimely deliveries/wrong deliveries then they simply block you on their app left you wondering being a valuable customer of daily basis. Food panda being misunderstood as a solution provider instead they turned out to be a problem itself on repeat. I wish if I could find some better and more professional app or service.

Extremely disappointed with Foodpanda. I ordered Biryani, Aloo Gosht, and 2 rotis, but the Aloo Gosht was missing from my order. To make matters worse, the biryani smelled spoiled/expired and was completely inedible, so I had to throw it away.

I contacted support, provided photos and explained everything, but instead of resolving the issue properly, I didn't receive a refund for the missing food. Paying for food you never receive and then getting poor customer support is unacceptable.

This was a complete waste of money and a very frustrating experience. Foodpanda should take responsibility for missing items and food quality instead of leaving customers to bear the loss. I expected much better service.

Pathetic service. This is the second time that i placed my order and after the lapse of 1 hour and 30 mins, food panda failed to deliver. No rider reached the restaurant on time. I will never order from them again. Highly not recommended

⭐☆☆☆☆

Very disappointing experience with Foodpanda Pakistan. We ordered biryani that normally costs around Rs. 150 at the restaurant, but on Foodpanda it ended up costing almost Rs. 350 because of excessive charges and taxes. On top of that, riders expect tips from customers.

The food quality and quantity were both poor, despite the high price. Customers are paying much more and receiving less value in return. Foodpanda needs to seriously improve its pricing and service because right now it feels like customers are simply being overcharged.