I had avoided this assessment for a few years for fear of being all in my head and all those things RSD does. Cherelle Johnson was my assessor, and I am truly grateful for her empathy and prof... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The person assessing me (Kate I think) was so personable and made me feel completely at ease so I could express myself fully. I felt quite anxious and overwhelmed but Kate reassured me throughout t... Mehr ansehen
Unternehmen hat geantwortet
The consultation took a bit of set up on my side as I had to arrange for my medical records from my GP beforehand but the consultation itself went well. Waiting on the next steps now so cannot review... Mehr ansehen
Unternehmen hat geantwortet
After 59 years of pain and suffering I was blessed with an appointment with Dr Lily Hunt.She was amazing…navigating all the questions with total empathy and let me ramble to finally express myself and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Focused is a specialised ADHD clinic offering video assessments for just £289, as well as diagnoses and ongoing support. Our qualified practitioners are licensed in the UK and, if you are diagnosed with ADHD, they can help you find the care and treatment you need. It all starts with an online pre-assessment. Complete a questionnaire to see if a consultation is right for you, and nominate a family member or friend who knows you well to answer a short survey about your symptoms and developmental history. If our clinician thinks a consultation is suitable for you, you'll be invited to book a 2 hour slot for a video call with them. And if a consultation isn't right for you? We'll refund your £289 fee. During your video consultation, our clinician will ask you some questions about your symptoms and everyday life, and most of the time you'll get a decision on your diagnosis by the end of the appointment. From there, our clinician will go through any treatment or therapy they think might help you, and you'll have the option get ongoing care with us each month. When you start a treatment plan, we'll also check in with you regularly to see how things are going, and you'll get access to our clinicians to ask them any questions you need to.
Kontaktinformationen
Vereinigtes Königreich
- focused.clinic
4,7
Hervorragend
236 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I’ve had ADHD my entire life…
I’ve had ADHD my entire life and have been waiting for an assessment for years. I’ve been to my GP dozens of times and not been given any help. I spent 2 hours talking to a clinician and for the first time, felt heard. I have been assessed as having ADHD and am awaiting my report.
15. Juli 2026
Antwort von Focused
Thank you for your feedback.
We are so happy to hear that you had a positive experience with Focused and our clinician. Providing professional, compassionate, and accessible support to our patients is extremely important to us, and it is really encouraging to know that we have made a positive difference.
Thank you for trusting Focused to support you throughout your journey.
Amazing company
This company far exceeded my expectations. The process was quick, affordable and extremely reliable. I am so happy I found Focused and I highly recommend them to anyone who who is struggling with ADHD symptoms. Life changer!
30. Juni 2026
Antwort von Focused
Thank you so much for your great feedback.
We are so happy that you had a positive experience with our service. Providing professional, compassionate, and accessible support to our patients is extremely important to us, and it is always encouraging to know that we have made a positive difference.
Thank you for trusting Focused to support you throughout your journey.
Fearless
Everything was taken into consideration.
I felt listened n understood for the first time.
12. Juli 2026
Antwort von Focused
Thank you for your kind feedback.
We are delighted to hear that you had a positive experience with our service. Providing professional, compassionate, and accessible support to our patients is extremely important to us, and it is always encouraging to know that we have made a positive difference.
Thank you for trusting Focused to support you throughout your journey.
I couldn’t have had a better experience
I found focussed to be professional, responsive and supportive. Highly recommend
9. Juli 2026
Antwort von Focused
Thank you for your kind feedback.
We’re delighted to hear that you had a positive experience with our service. Receiving feedback like yours is always greatly appreciated.
Thank you for choosing Focused and for taking the time to share your experience with us.
Antwort von Focused
Thank you for your kind feedback.
We're delighted to hear that you've had such a positive experience with us at Focused.
Providing professional, compassionate, and accessible care is at the heart of what we do, so it's incredibly rewarding to know we've met your expectations.
Thank you for choosing Focused and for taking the time to share your experience.
Im very impressed with focused
Im very impressed with focused.
From signing up to getting my treatment recommendation has been 2 weeks.
The assessment was thorough, however Tia was very professional and put me ease. I look forward to trying my medication and pursuing talk therapy.
Many thanks 😌
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Focused
Thank you for your kind feedback.
We are delighted to hear that you had a positive experience with our service. Providing professional, compassionate, and accessible support to our patients is extremely important to us, and it is always encouraging to know that we have made a positive difference.
Thank you for trusting Focused to support you throughout your journey.
take the step, you’ll be glad you did
this process was easy and fast, and inexpensive compared with all the other options. The lady who i spoke to Lily, was fantastic, easy to talk to, explained everything well and made me feel safe and at ease enough to open up. i got my diagnosis today and at the age of 53 i feel validated
6. Juli 2026
Antwort von Focused
Thank you so much for your wonderful feedback.
We truly appreciate you taking the time to share your experience with us.
At Focused, we are committed to delivering the highest standard of care, and hearing that we have made a positive difference means a great deal to our team. Your kind words serve as a real encouragement and reinforce why we do what we do every day.
Thank you for choosing Focused and for taking the time to share your experience.
Antwort von Focused
Thank you for your wonderful review.
We're pleased to hear that you found our service easy to use and that you received a prompt diagnosis.
Providing timely, accessible care is our priority, and we appreciate you taking the time to share your experience.
Thank you for choosing Focused and for taking the time to share your experience.
Assessment review
From start to finish Focused were absolutely brilliant I cannot fault them they made me feel so at ease and accepted, I would highly recommend to anyone.
Thank you focused!
1. Juli 2026
Antwort von Focused
Thank you so much for your kind feedback.
We are delighted to hear that you had a positive experience with our service.
Thank you for choosing Focused. Your support and kind words mean a great deal to our team, and we look forward to continuing to provide you with the highest standard of care.
Made me feel relaxed no judgement and…
Made me feel relaxed no judgement and just an easy process
30. Juni 2026
Antwort von Focused
Thank you so much for taking the time to share your experience with us.
We are delighted to hear that you had a positive experience with our service and was made to feel relaxed.
Providing a professional, supportive, and accessible experience for our patients is extremely important to us, and it is always encouraging to hear when we have met those expectations.
Thank you for choosing Focused and for taking the time to share your experience.
Very little wait time for a life changing experience
I didn't have to wait long to be assessed at all. Lily was amazing. She listened and understood everything I had to say. She was patient when I lost my words and I felt completely validated. Its an experience I'd recommend to anyone who thinks they need this service. The price was amazing too! I'm just so grateful 🙏 I finally have the answer to so many of my life's struggles.
23. Juni 2026
Antwort von Focused
Thank you so much for taking the time to share your experience with us.
We're really pleased to hear that you felt supported and had a positive experience with our team. We know that reaching out for an assessment or support can be a significant step, so it means a great deal to know that we were able to make that journey a positive one for you.
Thank you for choosing Focused and for trusting us with your care. Your kind words have been shared with the team and are truly appreciated.
Highly recommend
Excellent service from start to finish. The team was responsive, professional, and supportive throughout the process. Communication was prompt and clear, The whole experience was efficient and well organised. Highly recommend Focussed ADHD Service.
23. Juni 2026
Antwort von Focused
Thank you so much for your kind feedback. We're so pleased to hear that you had a positive experience with us.
It means a great deal to know that you felt supported and well cared for. We work hard to provide a professional, welcoming, and accessible service, so it's always wonderful to hear when we've made a positive difference.
Thank you for choosing Focused and for taking the time to share your experience. We truly appreciate it.
So far, so good. Life changing in fact!
I cannot begin to express how grateful I am to Focused for offering me an affordable and thorough ADHD assessment. I have sensed I am someone who has ADHD for a long time, and my symptoms became more difficult to manage when I became a mum. There is no option for GP diagnosis in Northern Ireland so I’ve opted for the private route which is costly - but I truly believe this will be life changing for me.
Charlotte gave me so much time and listened. She reassured me throughout and offered me complete validation. Our session actually exceeded the 2 hour time so she followed up with me again a few days later to complete the session at no extra charge. She thoroughly explained the next stages and I am looking forward to beginning treatment with my diagnosis.
23. Juni 2026
Antwort von Focused
Thank you for your kind feedback.
This is brilliant to hear, and thank you for taking the time to leave such wonderful feedback.
We are delighted to hear that you had a positive experience with our service.
Thank you for choosing Focused and for taking the time to share your experience. We truly appreciate your support.
Brilliant service
Brilliant service. Efficient and straightforward. My assessor was lovely, friendly, compassionate and understanding. She really put me at ease to discuss difficult life experiences. I feel totally validated as a 52 year old woman who has always known I’m not neurotypical but never had the opportunity to explore further as a Gen X’er. I would highly recommend this service to anyone who wants to know if they are neurospicy. It has given me answers to questions I’ve had all my life.
22. Juni 2026
Antwort von Focused
Thank you for your kind feedback.
We are delighted to hear that you had a positive experience with our service.
Providing a professional, supportive, and accessible experience for every patient is at the heart of what we do, so it is especially rewarding to know that we met your expectations.
Thank you for choosing Focused and for taking the time to share your experience. We truly appreciate your support.
Dear Management Team,
Dear Management Team,
I am writing regarding my formal complaint and request for a refund, which I originally submitted to you on June 7th, 2026. To date, I have received no response, and I have found that my access to my account and records has been blocked.
Your failure to address the documented clinical discrepancies in my assessment—specifically that a three-hour "inconclusive" assessment by failed to identify clear diagnostic markers that were subsequently confirmed by Psychiatry UK in under an hour—is a matter I am no longer prepared to leave unresolved.
Since you have chosen to ignore my correspondence and obstruct my access to my clinical file, I am now treating your internal complaints process as exhausted. Please be advised of the following next steps:
ISCAS Escalation: I am preparing to escalate this dispute to the Independent Sector Complaints Adjudication Service (ISCAS) for external adjudication.
Regulatory Reporting: I am submitting a formal report to the Care Quality Commission (CQC) regarding the quality of care provided and the professional obstruction of my access to my patient records.
Professional Conduct: I am finalizing a report to the relevant professional regulator regarding the clinical standards demonstrated during my assessment.
I would prefer to resolve this matter directly with you, as was my original intention. If you wish to avoid the administrative oversight of an ISCAS adjudication and the subsequent regulatory scrutiny, I expect a prompt confirmation that my refund is being processed to my original payment method by Friday, June 26th, 2026.
If I do not hear from you by this date, I will proceed with the external filings as stated above, and this email will serve as evidence of my final attempt to resolve this matter in good faith.
Regards,
Martyn Lincoln
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Focused
Hi Martyn,
Thank you for taking the time to leave your review.
We are sorry to hear that you remain disappointed with your experience and the outcome of your assessment.
Your concerns were reviewed through our complaints process, including a review of the assessment and the information available to the clinician at the time. Following this review, the outcome of the complaint remained unchanged.
As a healthcare provider, we are unable to discuss the specifics of an individual's care or clinical records on a public platform. However, we can confirm that your complaint has been reviewed and that there is no further action required from the service at this stage.
We appreciate that this has been a frustrating experience for you and are sorry that we have been unable to achieve the outcome you were seeking. We wish you all the best moving forward.
Focused Clinic
Truly great
The process was so quick and I felt truly cared for and understood. So happy I went with Focused to get my diagnosis!
17. Juni 2026
Antwort von Focused
Thank you for your kind feedback.
We are delighted to hear that you had a positive experience with our service. Providing professional, compassionate, and accessible support to our patients is extremely important to us, and it is always encouraging to know that we have made a positive difference.
Thank you for trusting Focused to support you throughout your journey.
I am reviewing here pre assessment…
I am reviewing here pre assessment result. My particular case is a little complex so needs a little extra seconds opinion. But put it this way. I paid on Sunday. My assessment was the next Wednesday.
The assessor was amazing, we were talking for over 2 hours..
The hardest thing was the way the assessment is laid out. On the spot I didn't feel like I could get everything out. It just wouldn't come out. But you can submit docs for them to maybe consider, so I jotted down thoughts after.
Amazingly quick, I would definately get it done if you are on the fence. Definately not a box ticker either. Cherelle is very very good and careful about what she does. She has a lot of Integrity which I appreciated.
18. Juni 2026
Antwort von Focused
Thank you for your kind feedback.
We are delighted to hear that you had a positive experience with our service. Providing professional, compassionate, and accessible support to our patients is extremely important to us, and it is always encouraging to know that we have made a positive difference.
Thank you for trusting Focused to support you throughout your journey.
Focused is wonderful
Focused is wonderful. I’m 64 and to get a diagnosis now after a life time of total confusion and living with my Brain I now know I’m not alone. Still digesting as it was only Yesterday but Lily was absolutely amazing understanding and I cannot thank her enough.
Thank you so much Focused Kathy x
17. Juni 2026
Antwort von Focused
Thank you for your kind feedback.
We are delighted to hear that you had a positive experience with our service. Providing professional, compassionate, and accessible support to our patients is extremely important to us, and it is always encouraging to know that we have made a positive difference.
Thank you for trusting Focused to support you throughout your journey.
Disappointing
Unfortunately, my experience with Focused has been extremely disappointing.
While the assessment and diagnosis process initially seemed positive, the ongoing medication management and continuity of care have caused significant stress.
Over the past few months I have experienced:
Delays with prescriptions,
Incorrect medication dosage being sent,
Poor communication,
And repeated anxiety around running out of medication.
Most recently, I was sent the wrong dosage of medication and was then required to return the incorrect prescription before the correct medication would even be dispatched. This left me in the position of having only one tablet remaining and worrying whether I would be left without medication entirely.
Not something I would expect from a £189 a month service.
I also only became aware after starting treatment that Focused do not currently support shared care arrangements with NHS GPs. Had this been made clearer from the outset, I would likely have chosen a different provider as the ongoing monthly costs are not financially sustainable long term.
ADHD patients rely heavily on consistency, communication and reliable prescribing processes, particularly when taking controlled medication. Unfortunately, my experience has been the opposite and I am now looking to move my care elsewhere.
I hope the company improves its prescribing processes and communication for future patients.
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Focused
Thanks for taking the time to leave your review.
We are sorry to hear that you remain disappointed with your experience and that on this occasion we did not meet the standard of service you expected.
I am pleased that we were able to work with you to resolve the prescription issue at the time, however I completely understand that this does not lessen the stress caused by the situation.
Feedback such as yours is incredibly valuable as it helps us identify where improvements are needed. Please be assured that our Senior Leadership Team is aware of the challenges raised and is actively reviewing our processes. We are fully committed to making improvements to the overall patient experience to help prevent situations like this from occurring in the future.
Once again, we are sorry for the inconvenience and wish you all the very best for your continued treatment journey.
The Focused Team
Told I would get 120 minutes
Told I would get 120 minutes. I recieved 15 then was told I wasn't suitable for the assessment and wasn't issued any sort of refund.
20. Mai 2026
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.